Initial Business Response /* (1000, 5, 2015/06/09) */
Contact Name and Title: [redacted],Director
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@ebates.com
Dear Mr. [redacted] and Revdex.com,
We are sorry to hear that the check did not reach you via US Mail. We will re-issue this payment on...
Friday, June 12th.
We appreciate you patience while we replace this payment to you.
Sincerely,
Ebates
Complaint:[redacted]I am rejecting this response because: my purchase from hotel.com should be qualified for referral bonus, but I still don't receive it.Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/10/30) */
Dear Revdex.com,
We have arranged with this member to send a final payment in November. The member abused our tell-a-friend program and we removed all invalid bonuses. The payment will not include bonuses for the self-referral.
Ebates
Initial...
Consumer Rebuttal /* (2000, 7, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Response not accepted but case closed.
Initial Business Response /* (1000, 5, 2015/11/24) */
Dear Revdex.com,
This was resolved and the current payment was sent out to the member today via Paypal. The member can receive their final payment on-schedule in February and close their account at that time if they wish.
Thank...
Dear Revdex.com,We are in communication with this member and trying to resolve all issues. Currently, we have requested purchase information from this member to help us. Sincerely,Ebates
Initial Business Response /* (1000, 5, 2016/01/05) */
Hello,
We have added a $10 credit to your account for this missing gift card. This amount will be paid on our next pay date which is February 15th. Please let us know if we can assist you with anything further.
Initial Consumer Rebuttal /*...
(2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted]The rationale provided by the business is arbitrary and capricious for...
termination to the membership. The orders were submitted for inclusion in accordance to the terms and conditions. The termination action is a breach of a contract. As the terms and conditions noted, it was the members responsibility to check your account regularly to ensure that Cash Back has been properly credited and paid and that your account balance is accurate. According to the Term and Conditions, "If you do not believe that Cash Back has been correctly credited to your account you must contact Ebates Customer Service within 90 days of the transaction." This customer did just that. There was no failure to comply with this Program Agreement, and I did not under any circumstances abuse relating to the accrual or receipt of cash back rewards, or provided any misrepresentation of any information furnished to Ebates or its affiliates." Any such inference is a misrepresentation and not a factual matter. Ebates did not make necessary adjustments to accounts that reflected any and all transactions that were returned in within the merchant's return period for buyer's remorse. If a transaction was not redeemable, either the transaction would fall off the account or be reported as 0.00. Transactions that were reported were still recorded but noted that cashback earned was 0.00. A Business representative named [redacted] even confirmed this should have been the process. In researching this claim, I can see that 175 similar complaints have been filed with the Revdex.com for unfair business practices similar to this. I am still requesting my prorated payment as the Business did not offer to remedy.
Sincerely,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/12/17) */
Dear Ms. [redacted] and Revdex.com,
Due to clear abuse of our referral program, all invalid referral bonuses were recently removed. We will allow the account to remain open and other Cash Back on shopping can be earned.
We will allow the accounts to...
be consolidated if Ms. [redacted] wishes.
Sincerely,
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept! How did I abuse their referral program? Here is their program from their website as of today, 12/18/2015:
How Our Referral Program Works
Ebates will pay you for every new member you refer to our site who then shops at our partner merchant sites - see "qualified referral" below. While we love them too, pets, minor children and imaginary friends don't qualify, nor do referrals to friends or housemates who don't actually do their own shopping via their own account on Ebates.com.
A "qualified referral" is a new member of Ebates referred by you that signs up at Ebates.com during the referral period starting October 1st, 2015 and ending December 31st, 2015 and that complies with the rules set forth below. If a qualified referral makes purchases totaling $25 or more that earn cash back within one year following signing up, Ebates will pay you a $5 "Base Bonus" for each such qualified referral and you will be eligible for an additional one-time "Tier Bonus" for the referral period based on the total number of such qualified referrals you generate and the Tier Bonus table then in effect. You will receive the highest Tier Bonus for which you qualify in the table above. Your Tier Bonus will be added to your Ebates account at the conclusion of this promotion. A qualified referral must be generated using (i) your custom referral link, (ii) the invitation forms on this page or (iii) other methods supplied by Ebates that allow for proper tracking of referrals. The following is a non-exhaustive list of activities that are not permitted and that will disqualify you from earning Bonuses: (i) self-referral, (ii) posting your referral link on any Ebates merchant's Facebook or forum page, (iii) keyword bidding for the purpose of generating traffic to pages containing your referral link, and (iv) any similar activity determined by Ebates in its sole discretion to be inconsistent with the purpose of the Ebates Tell-A-Friend Program. Ebates decisions are final. You are responsible for any applicable taxes. This referral bonus promotion is open only to individuals who are legal residents of the fifty (50) United States, the District of Columbia or Puerto Rico and are at least eighteen (18) years of age.
Please provide your reasoning that I abused your program. This is principle, not the money!
-[redacted]
Initial Business Response /* (1000, 5, 2015/08/04) */
Dear Ms. [redacted] and Revdex.com,
It appears that our team worked on this on August 3rd and requested the Macys gift card be sent. The card should be sent within the next 15 business days.
Sincerely,
Ebates
Initial Consumer Rebuttal /* (2000,...
7, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Revdex.com,Due to abuse of our program, the several accounts created by this member are removed. Please contact me directly if details are needed.Sincerely,Ebates
As a courtesy, your account has been updated to reflect this purchase with Overstock. Please note, the Cash Back rate on the date of your purchase was 4% (not 6% as mentioned).
For future orders, please be aware that only coupons listed on Ebates can be used in combination with earning Cash...
Back. Even offers provided by the store directly can cause your purchase to be ineligible. Please review our Exclusions and Limitations here: [redacted]
Complaint: [redacted]I am rejecting this response because: as previously stated, if Ebates will not honor the cash back, I requesting they pay me my existing account balance immediately and close the account. Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/12/15) */
Dear Ms. [redacted] and Revdex.com,
We recently voided the check that was mailed and are scheduled to send the funds via Paypal.
Here is our message to Ms. [redacted] from December 3rd, 2015
Hello [redacted],
Thank you for your patience while we looked...
into this for you. We have requested that a new payment be issued to you. We will be sending your new payment via PayPal on January 9th. Please be aware that check number XXXXXXXX, will be voided soon. We apologize for the delay, and appreciate your continued patience. Please notify us if you have any further questions or concerns.
[redacted]
Customer Care
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2015/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive the email they said they sent. But my concern was with the fact that this is not the first time it has happened. There are two checks they owe me and they only refer to one check.
Final Business Response /* (4000, 9, 2015/12/17) */
Per Ms. [redacted]'s request, there are three checks that will be included in the replacement payment.
Initial Business Response /* (1000, 5, 2015/09/29) */
Hello [redacted],
Unfortunately, we have never offered cashback on electronics through Ebay. Each merchant has specific terms and/or categories they offer cash back on and your purchase of a macbook was not from one of Ebays categories.
As a...
courtesy we will credit you for this order, but ask that you make sure that any future items you are purchasing are eligible. Categories and Terms are found for each store on their store page on Ebates. The Ebay store page can be found via the following link.
http://www.ebates.com/ebay.htm
Please let us know if we can assist you with anything further.
Hello [redacted]
In looking into this I do see that we have credited you for this order. On the date of your purchase the rates for pricelines orders were "Up to 10%" though they were "Up to 20%" the day prior so you just missed the doubled rate.The rates are "Up to" due to different reservation...
types earning different cash back rates as shown on our site. The rates were as follows on 11/29.
10% cash back on cruises
4% cash back on hotels
3% cash back on Rental Cars
2.5% cash back on Vacation Packages
$3.00 cash back on flights
Since your reservation was a vacation package (Flight and Hotel) you were credited at the rate of 2.5% or $16.13 based on the before taxes and fees price of $645 you paid for this reservation. We apologize for any confusion.
Initial Business Response /* (1000, 5, 2016/02/08) */
Hello [redacted],
I looked into this matter and found that we did respond on 1/29 asking you for your order confirmation. We did not receive a response and thus were unable to proceed with researching this missing order.
Please check any junk...
mail folders you may have to ensure you are receiving our emails.
Today I have gone ahead and added this order to your account. You should see it reflected there now. Please let us know if we can assist you with anything further.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I got response yesterday: "Today I have gone ahead and added this order to your account. You should see it reflected there now. Please let us know if we can assist you with anything further." I logged in the account yesterday and today, I can't see my shopping trip "[redacted]" is awarded. It is not reflected in my account. I will accept YES after I see this reflected in my account. Thank you
Final Business Response /* (4000, 10, 2016/02/15) */
Hello,
I apologize, the order did not load correctly. If you check now it should show up. Please let me know if we can assist you with anything further.
Final Consumer Response /* (2000, 13, 2016/02/16) */
Finally, I got message from Ebates today told me they updated my account, credited my cash back. It IS reflected in my account now. So I am happy close this case. Thank you Revdex.com. Please help me to chose 'YES" to close this case. Thank you again
Initial Business Response /* (1000, 5, 2015/06/09) */
Contact Name and Title: [redacted],Director
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@ebates.com
Dear Mr. [redacted] and Revdex.com,
We are sorry to hear that the check did not reach you via US Mail. We will re-issue this payment on...
Friday, June 12th.
We appreciate you patience while we replace this payment to you.
Sincerely,
Ebates
Complaint:[redacted]I am rejecting this response because: my purchase from hotel.com should be qualified for referral bonus, but I still don't receive it.Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/10/30) */
Dear Revdex.com,
We have arranged with this member to send a final payment in November. The member abused our tell-a-friend program and we removed all invalid bonuses. The payment will not include bonuses for the self-referral.
Ebates
Initial...
Consumer Rebuttal /* (2000, 7, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Response not accepted but case closed.
Initial Business Response /* (1000, 5, 2015/11/24) */
Dear Revdex.com,
This was resolved and the current payment was sent out to the member today via Paypal. The member can receive their final payment on-schedule in February and close their account at that time if they wish.
Thank...
you,
Ebates
Dear Revdex.com,We are in communication with this member and trying to resolve all issues. Currently, we have requested purchase information from this member to help us. Sincerely,Ebates
Initial Business Response /* (1000, 5, 2016/01/05) */
Hello,
We have added a $10 credit to your account for this missing gift card. This amount will be paid on our next pay date which is February 15th. Please let us know if we can assist you with anything further.
Initial Consumer Rebuttal /*...
(2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
Complaint: [redacted]The rationale provided by the business is arbitrary and capricious for...
termination to the membership. The orders were submitted for inclusion in accordance to the terms and conditions. The termination action is a breach of a contract. As the terms and conditions noted, it was the members responsibility to check your account regularly to ensure that Cash Back has been properly credited and paid and that your account balance is accurate. According to the Term and Conditions, "If you do not believe that Cash Back has been correctly credited to your account you must contact Ebates Customer Service within 90 days of the transaction." This customer did just that. There was no failure to comply with this Program Agreement, and I did not under any circumstances abuse relating to the accrual or receipt of cash back rewards, or provided any misrepresentation of any information furnished to Ebates or its affiliates." Any such inference is a misrepresentation and not a factual matter. Ebates did not make necessary adjustments to accounts that reflected any and all transactions that were returned in within the merchant's return period for buyer's remorse. If a transaction was not redeemable, either the transaction would fall off the account or be reported as 0.00. Transactions that were reported were still recorded but noted that cashback earned was 0.00. A Business representative named [redacted] even confirmed this should have been the process. In researching this claim, I can see that 175 similar complaints have been filed with the Revdex.com for unfair business practices similar to this. I am still requesting my prorated payment as the Business did not offer to remedy.
Sincerely,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/12/17) */
Dear Ms. [redacted] and Revdex.com,
Due to clear abuse of our referral program, all invalid referral bonuses were recently removed. We will allow the account to remain open and other Cash Back on shopping can be earned.
We will allow the accounts to...
be consolidated if Ms. [redacted] wishes.
Sincerely,
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept! How did I abuse their referral program? Here is their program from their website as of today, 12/18/2015:
How Our Referral Program Works
Ebates will pay you for every new member you refer to our site who then shops at our partner merchant sites - see "qualified referral" below. While we love them too, pets, minor children and imaginary friends don't qualify, nor do referrals to friends or housemates who don't actually do their own shopping via their own account on Ebates.com.
A "qualified referral" is a new member of Ebates referred by you that signs up at Ebates.com during the referral period starting October 1st, 2015 and ending December 31st, 2015 and that complies with the rules set forth below. If a qualified referral makes purchases totaling $25 or more that earn cash back within one year following signing up, Ebates will pay you a $5 "Base Bonus" for each such qualified referral and you will be eligible for an additional one-time "Tier Bonus" for the referral period based on the total number of such qualified referrals you generate and the Tier Bonus table then in effect. You will receive the highest Tier Bonus for which you qualify in the table above. Your Tier Bonus will be added to your Ebates account at the conclusion of this promotion. A qualified referral must be generated using (i) your custom referral link, (ii) the invitation forms on this page or (iii) other methods supplied by Ebates that allow for proper tracking of referrals. The following is a non-exhaustive list of activities that are not permitted and that will disqualify you from earning Bonuses: (i) self-referral, (ii) posting your referral link on any Ebates merchant's Facebook or forum page, (iii) keyword bidding for the purpose of generating traffic to pages containing your referral link, and (iv) any similar activity determined by Ebates in its sole discretion to be inconsistent with the purpose of the Ebates Tell-A-Friend Program. Ebates decisions are final. You are responsible for any applicable taxes. This referral bonus promotion is open only to individuals who are legal residents of the fifty (50) United States, the District of Columbia or Puerto Rico and are at least eighteen (18) years of age.
Please provide your reasoning that I abused your program. This is principle, not the money!
-[redacted]
Initial Business Response /* (1000, 5, 2015/08/04) */
Dear Ms. [redacted] and Revdex.com,
It appears that our team worked on this on August 3rd and requested the Macys gift card be sent. The card should be sent within the next 15 business days.
Sincerely,
Ebates
Initial Consumer Rebuttal /* (2000,...
7, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Revdex.com,Due to abuse of our program, the several accounts created by this member are removed. Please contact me directly if details are needed.Sincerely,Ebates
Dear Revdex.com,You have my contact information, please contact me directly if more information is needed about this abuse.
Thank you,Ebates
As a courtesy, your account has been updated to reflect this purchase with Overstock. Please note, the Cash Back rate on the date of your purchase was 4% (not 6% as mentioned).
For future orders, please be aware that only coupons listed on Ebates can be used in combination with earning Cash...
Back. Even offers provided by the store directly can cause your purchase to be ineligible. Please review our Exclusions and Limitations here: [redacted]
Complaint: [redacted]I am rejecting this response because: as previously stated, if Ebates will not honor the cash back, I requesting they pay me my existing account balance immediately and close the account. Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/12/15) */
Dear Ms. [redacted] and Revdex.com,
We recently voided the check that was mailed and are scheduled to send the funds via Paypal.
Here is our message to Ms. [redacted] from December 3rd, 2015
Hello [redacted],
Thank you for your patience while we looked...
into this for you. We have requested that a new payment be issued to you. We will be sending your new payment via PayPal on January 9th. Please be aware that check number XXXXXXXX, will be voided soon. We apologize for the delay, and appreciate your continued patience. Please notify us if you have any further questions or concerns.
[redacted]
Customer Care
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2015/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive the email they said they sent. But my concern was with the fact that this is not the first time it has happened. There are two checks they owe me and they only refer to one check.
Final Business Response /* (4000, 9, 2015/12/17) */
Per Ms. [redacted]'s request, there are three checks that will be included in the replacement payment.
Initial Business Response /* (1000, 5, 2015/09/29) */
Hello [redacted],
Unfortunately, we have never offered cashback on electronics through Ebay. Each merchant has specific terms and/or categories they offer cash back on and your purchase of a macbook was not from one of Ebays categories.
As a...
courtesy we will credit you for this order, but ask that you make sure that any future items you are purchasing are eligible. Categories and Terms are found for each store on their store page on Ebates. The Ebay store page can be found via the following link.
http://www.ebates.com/ebay.htm
Please let us know if we can assist you with anything further.
Hello [redacted]
In looking into this I do see that we have credited you for this order. On the date of your purchase the rates for pricelines orders were "Up to 10%" though they were "Up to 20%" the day prior so you just missed the doubled rate.The rates are "Up to" due to different reservation...
types earning different cash back rates as shown on our site. The rates were as follows on 11/29.
10% cash back on cruises
4% cash back on hotels
3% cash back on Rental Cars
2.5% cash back on Vacation Packages
$3.00 cash back on flights
Since your reservation was a vacation package (Flight and Hotel) you were credited at the rate of 2.5% or $16.13 based on the before taxes and fees price of $645 you paid for this reservation. We apologize for any confusion.
Initial Business Response /* (1000, 5, 2016/02/08) */
Hello [redacted],
I looked into this matter and found that we did respond on 1/29 asking you for your order confirmation. We did not receive a response and thus were unable to proceed with researching this missing order.
Please check any junk...
mail folders you may have to ensure you are receiving our emails.
Today I have gone ahead and added this order to your account. You should see it reflected there now. Please let us know if we can assist you with anything further.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I got response yesterday: "Today I have gone ahead and added this order to your account. You should see it reflected there now. Please let us know if we can assist you with anything further." I logged in the account yesterday and today, I can't see my shopping trip "[redacted]" is awarded. It is not reflected in my account. I will accept YES after I see this reflected in my account. Thank you
Final Business Response /* (4000, 10, 2016/02/15) */
Hello,
I apologize, the order did not load correctly. If you check now it should show up. Please let me know if we can assist you with anything further.
Final Consumer Response /* (2000, 13, 2016/02/16) */
Finally, I got message from Ebates today told me they updated my account, credited my cash back. It IS reflected in my account now. So I am happy close this case. Thank you Revdex.com. Please help me to chose 'YES" to close this case. Thank you again