Initial Business Response /* (1000, 5, 2015/12/28) */
Hello,
At this time we would like to request that the order confirmations for any missing orders be sent to our CS manager [redacted] at [redacted]@ebates.com.
If any order is not reported to us we must inquire with the merchant, in this case...
Ebay. We rely on Ebay to report orders to us and for some reason this process does not appear to be working.
We would be happy to look into any missing orders you provide and look forward to receiving your email. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ebates owes me money and refuses to do any significant research to remedy the matter. I have the clickthrough tags so they don't need me to manually input the data - and even then, when I do, they don't even send me the correct money. They pretend they can't access the data but they can. I should not have to do all the work and when I have, it hasn't been successful many times.
Final Business Response /* (4000, 9, 2016/01/05) */
Hello,
We would love to look into this matter, but again, cannot do so without the order confirmations we requested.
Ebates does not have access to this information. The way it works is that we send a tracking code with you when you visit a site and the site then reports your order to us using that code. In this case, that did not occur so we have zero information about any orders you may have placed.
Again, we would love to assist you, but we need the order confirmations so that we may look into this matter further. We apologize for any inconvenience this may cause.
Hello,After checking our system I am unable to locate an inquiry for this order. I do see where you have contacted us in the past, but nothing for this order. Can you please email the order confirmation for this missing order to our CS Manager Michael at [redacted] Once he receives it and...
confirms the info we will be able to credit you for this order. Thank you!
Initial Business Response /* (1000, 10, 2015/11/20) */
Dear Ms. [redacted],
We don't send payments for under $5.01 and we are currently paying Cash Back earned prior to October 1st. Your balance was too low, but I have added some funds now and I can get a payment issued to you today....
Sincerely,
Ebates
Initial Consumer Rebuttal /* (3000, 12, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THEY ONLY GAVE ME $9.00 THEW STILL OWE ME MONEY!!!! OF$6.00 THEY R LIARS!! & THE CHEAT PEOPLE I WILL NEVER EVER!!!! SHOP ON THE ONLINE STORE AGAIN EVER!!!!!!
Final Business Response /* (4000, 14, 2015/11/27) */
The remaining funds were earned after October 1st and will be part of the February 15th payment per our terms of membership. Here is a link to the payment schedule.
http://www.ebates.com/help/payments.htm
Complaint: [redacted]I am rejecting this response because:
I did not abuse the program. I signed up on my own and in good faith made a purchase at att and was due...
200.00 cash back for this order. Ebates has received credit from my order. I am not requesting any bonus payment just the cash back I earned from order. As far as I know there was a problem with my girlfriends company card she used with ebates. I thought it was cleared up with ebates. I would request that ebates release the cash back I earned and if there was a problem that it would have been addressed before I went through months of waiting for ebates to track my purchase it should have been addressed then. Ebates does not explain what is allowed in their terms and conditions so once you make your purchase that you can not undo they hit you with a abuse claim and keep the money they earn from your purchase. It was explained that it was a company card to ebates and the rep said ok and combined accounts because it was not explained that was not ok. All I ask is that the cashback I earned be released because it was not explained that this abuse. Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2016/02/19) */
Dear Mr. [redacted] and Revdex.com,
Ebates recently processed quarterly payments to our members. During this process, we found that some funds in Mr. [redacted]'s Ebates account were related to invalid use of our Tell-a-Friend program. Once discovered, we...
removed these funds from the account. When we were contacted by Mr. [redacted] we explained that our system periodically removes any self-created referral accounts. Each new member must sign up on their own, make their own purchases, manage their own account and have payments sent to themselves.
Mr. [redacted] disputed that the accounts were invalid, so we investigated again, but found them again to be invalid.
During this process, Mr. [redacted] noticed that I posted a Yelp review in 2013 about Ebates.com. My review was honest and in good faith, but I have alerted our legal team about Mr. [redacted]'s issue with my review.
Sincerely,
[redacted]
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2016/02/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted], you arbitrarily removed my referrals and associated bonuses within hours after I inquired about my quarterly payment. It is apparently to me that this was an arbitrary decision on your part and not a periodic system process. Nonetheless, I have now introduced those friends and family to an alternative cashback provider that I believe provides a similar value proposition. As I have stated before, under Section 5 of the Federal Trade Commission Act, employees are required to clearly disclose their affiliation when posting reviews of their employer's products and services. As such, I respectfully disagree with your assertion that your review was honest and in good faith when you, as well as your former colleague, were not upfront with the fact that you were an active employee of Ebates Inc. at the time of the review. Since you continue to suggest that I used the referral program inappropriately, please exercise your right under the program terms and conditions to terminate my account. Finally, I do not appreciate essentially getting accused of fraud, the disregard for transparency when employees post online reviews of Ebates and pre-emptively blocking my account on Facebook, one of many social media platforms, when private conversations with social media staff were conducted with courtesy and professionalism. Thank you.
Initial Business Response /* (1000, 5, 2016/03/11) */
Dear Ms. [redacted] and Revdex.com,
We have previously warned this member about abuse of our referral program. When the program was again abused recently, the account(s) were deactivated.
Revdex.com: please contact me directly if you need information about...
the nature and proof of this abuse.
Sincerely,
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2016/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The so-called referral program was NOT ABUSED. eBates is just trying to get out of sending me money they owe me for referring folks to their scam site.
Initial Business Response /* (1000, 5, 2015/12/28) */
Dear Ms. [redacted] and Revdex.com,
Looking at this today, I see that all orders where Ms. [redacted] contacted us with order information have been added. The last one was added on December 23rd. Perhaps this complaint was written before that date....
Sincerely,
Ebates
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
In good faith, we are willing to send a closing payment of $187.90. For this payment to be sent, this member must agree for the account to remain inactive and to not use Ebates in the future.
Dear Revdex.com,Due to abuse of our program, this member was removed on May 17th. You have my direct contact information. Please contact me directly if you would like to discuss the details of this issue. Sincerely,
Ebates
Initial Business Response /* (1000, 5, 2015/12/08) */
Hello,
We have credited all but your footaction order as it would not have qualified for cash back due to Jordan products not being eligible. You should see the cash back for the three orders we added reflected in your account...
shortly.
Additionally, as the app does not appear to work with your phone we ask that you discontinue using it as we cannot give credit for untracked orders. We apologize for any inconvenience caused.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They honored the valid purchases
Initial Business Response /* (1000, 5, 2015/11/26) */
Dear Revdex.com,
This issue was recently resolved and a new check was processed for this member on Wed. Nov. 25th.
Thank you,
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the...
response from the business.)
It's been 7 BUSINESS days since they supposedly mailed me a check. I have yet to receive anything from them. Three years. NO it is definitely NOT resolved ebates.
Final Business Response /* (4000, 9, 2015/12/07) */
Thanks for letting us know. The check was mailed to this address, is this correct?
[redacted] XXXXX-XXXX
Final Consumer Response /* (2000, 12, 2015/12/14) */
Check received for full amt due, Dec 7 2015 (3 years late).
Initial Business Response /* (1000, 5, 2015/11/13) */
Dear [redacted],
I'm sorry to hear that you had this trouble. Today, I have updated your Ebates account to reflect this purchase from Amazon.
Sincerely,
Ebates
Hello,Upon checking into this I do show that the rate offered for purchases at Babies R Us was indeed 1% on the day of your order. Can you let me know where you saw it listed as 3% and if possible send along any info you have confirming that? We apologize for any confusion or inconvenience.
Initial Business Response /* (1000, 5, 2015/11/25) */
Dear Revdex.com,
Due to abuse of our program, we have ended Ebates membership for this person.
Please contact me directly if details are needed. The details are confidential.
Thank you,
Ebates
Initial Consumer Rebuttal /* (3000, 7,...
2015/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with this response.
I want Ebates pay me my cashback that I already was received when I bought a lot of stuff from other websites through Ebates.
Ebates can end my membership. I do not care. However, Ebates have to pay my cashback.
Ebates claim that I abuse their program, OK, they can close my account, just because there is error on their system about cashback not reserve when I cancel my purchase, then they deactive my account immediately, and then also decide that do not pay cashback for other purchase. They should remember that I just ask about cashback that I already purchase succesfully and was credited to receice cashback.
Ebates do not pay for what they legally promised and defrauding
they pay users kickbacks from merchants commissions received, and not paying me back,
I need Ebates pay what you owe and promised, obey laws.
Final Business Response /* (4000, 9, 2015/12/01) */
Dear Revdex.com,
Due to abuse of our program, we have ended Ebates membership for this person.
Please contact me directly if details are needed. The details are confidential.
Thank you,
Ebates
Final Consumer Response /* (4200, 11, 2015/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree whith their response.
Ebates just ended my membership and do not pay me my cashback that I already earned.
this is not fair.
I do not ask for cashback that I do not succesfully earned.
I just ask for cashback that I earned and was paid by other website that I succesfully purchase.
In looking at your account, I see that you were not sent a payment in February because you did not earn any Cash Back on purchases until after December 31st (Our cutoff date for February payments). The purchases in your account all occurred in January.
Therefore, the next date you are eligible to...
be sent a payment is May 15th.Ebates pays its members every 3 months. This is outline in our Terms & Conditions and on our help pages. Every 3 months we send you a Cash Back payment for purchases posted during the previous quarter based on the schedule below.Purchases Posted Between Big Fat Check SentJan 1-Mar 31 May 15Apr 1-June 30 Aug 15July 1-Sept 30 Nov 15Oct 1-Dec 31 Feb 15
Initial Business Response /* (1000, 5, 2015/08/21) */
Dear Ms. [redacted] and Revdex.com,
This has been resolved and the funds were sent out via PayPal on August 20th.
Sincerely,
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the...
response from the business.)
The extra $10 was not funded to my account. So there is still $10 outstanding.
Final Business Response /* (4000, 9, 2015/08/25) */
We'll get the $10 sent out this week. Thank you.
Final Consumer Response /* (2000, 11, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Revdex.com,Unfortunately, we have not been able to help this member. We continue to not earn credit for these purchases. We have been in communication with this member, but none of our suggestions are helping. We too would like to be earning credit for the orders. That is how...
Initial Business Response /* (1000, 5, 2015/04/24) */
Contact Name and Title: [redacted],Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ebates.com
Dear Mr. [redacted] and Revdex.com,
We were able to resolve this with Mr. [redacted] over the past few days. I believe that this complaint...
was filed before resolution was finally reached.
We are sorry for the trouble.
Sincerely,
Ebates
Initial Consumer Rebuttal /* (2000, 7, 2015/04/24) */
Complaint: [redacted]I am rejecting this response because: Waiting 21 days for the USPS to deliver a letter is ridiculous and is just another reason they are deceptive in their advertising and payment procedures. They received payment from the vendor many months ago, held the money and then further delayed payment. Nothing like their advertising claims I understand that thousands of other users never receive their rebates and Ebates simply keeps the rebates from vendors and never pays them. I call that fraud.
Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/12/28) */
Hello,
At this time we would like to request that the order confirmations for any missing orders be sent to our CS manager [redacted] at [redacted]@ebates.com.
If any order is not reported to us we must inquire with the merchant, in this case...
Ebay. We rely on Ebay to report orders to us and for some reason this process does not appear to be working.
We would be happy to look into any missing orders you provide and look forward to receiving your email. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ebates owes me money and refuses to do any significant research to remedy the matter. I have the clickthrough tags so they don't need me to manually input the data - and even then, when I do, they don't even send me the correct money. They pretend they can't access the data but they can. I should not have to do all the work and when I have, it hasn't been successful many times.
Final Business Response /* (4000, 9, 2016/01/05) */
Hello,
We would love to look into this matter, but again, cannot do so without the order confirmations we requested.
Ebates does not have access to this information. The way it works is that we send a tracking code with you when you visit a site and the site then reports your order to us using that code. In this case, that did not occur so we have zero information about any orders you may have placed.
Again, we would love to assist you, but we need the order confirmations so that we may look into this matter further. We apologize for any inconvenience this may cause.
Hello,After checking our system I am unable to locate an inquiry for this order. I do see where you have contacted us in the past, but nothing for this order. Can you please email the order confirmation for this missing order to our CS Manager Michael at [redacted] Once he receives it and...
confirms the info we will be able to credit you for this order. Thank you!
Initial Business Response /* (1000, 10, 2015/11/20) */
Dear Ms. [redacted],
We don't send payments for under $5.01 and we are currently paying Cash Back earned prior to October 1st. Your balance was too low, but I have added some funds now and I can get a payment issued to you today....
Sincerely,
Ebates
Initial Consumer Rebuttal /* (3000, 12, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THEY ONLY GAVE ME $9.00 THEW STILL OWE ME MONEY!!!! OF$6.00 THEY R LIARS!! & THE CHEAT PEOPLE I WILL NEVER EVER!!!! SHOP ON THE ONLINE STORE AGAIN EVER!!!!!!
Final Business Response /* (4000, 14, 2015/11/27) */
The remaining funds were earned after October 1st and will be part of the February 15th payment per our terms of membership. Here is a link to the payment schedule.
http://www.ebates.com/help/payments.htm
Complaint: [redacted]I am rejecting this response because:
I did not abuse the program. I signed up on my own and in good faith made a purchase at att and was due...
200.00 cash back for this order. Ebates has received credit from my order. I am not requesting any bonus payment just the cash back I earned from order. As far as I know there was a problem with my girlfriends company card she used with ebates. I thought it was cleared up with ebates. I would request that ebates release the cash back I earned and if there was a problem that it would have been addressed before I went through months of waiting for ebates to track my purchase it should have been addressed then. Ebates does not explain what is allowed in their terms and conditions so once you make your purchase that you can not undo they hit you with a abuse claim and keep the money they earn from your purchase. It was explained that it was a company card to ebates and the rep said ok and combined accounts because it was not explained that was not ok. All I ask is that the cashback I earned be released because it was not explained that this abuse. Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2016/02/19) */
Dear Mr. [redacted] and Revdex.com,
Ebates recently processed quarterly payments to our members. During this process, we found that some funds in Mr. [redacted]'s Ebates account were related to invalid use of our Tell-a-Friend program. Once discovered, we...
removed these funds from the account. When we were contacted by Mr. [redacted] we explained that our system periodically removes any self-created referral accounts. Each new member must sign up on their own, make their own purchases, manage their own account and have payments sent to themselves.
Mr. [redacted] disputed that the accounts were invalid, so we investigated again, but found them again to be invalid.
During this process, Mr. [redacted] noticed that I posted a Yelp review in 2013 about Ebates.com. My review was honest and in good faith, but I have alerted our legal team about Mr. [redacted]'s issue with my review.
Sincerely,
[redacted]
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2016/02/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted], you arbitrarily removed my referrals and associated bonuses within hours after I inquired about my quarterly payment. It is apparently to me that this was an arbitrary decision on your part and not a periodic system process. Nonetheless, I have now introduced those friends and family to an alternative cashback provider that I believe provides a similar value proposition. As I have stated before, under Section 5 of the Federal Trade Commission Act, employees are required to clearly disclose their affiliation when posting reviews of their employer's products and services. As such, I respectfully disagree with your assertion that your review was honest and in good faith when you, as well as your former colleague, were not upfront with the fact that you were an active employee of Ebates Inc. at the time of the review. Since you continue to suggest that I used the referral program inappropriately, please exercise your right under the program terms and conditions to terminate my account. Finally, I do not appreciate essentially getting accused of fraud, the disregard for transparency when employees post online reviews of Ebates and pre-emptively blocking my account on Facebook, one of many social media platforms, when private conversations with social media staff were conducted with courtesy and professionalism. Thank you.
Initial Business Response /* (1000, 5, 2016/03/11) */
Dear Ms. [redacted] and Revdex.com,
We have previously warned this member about abuse of our referral program. When the program was again abused recently, the account(s) were deactivated.
Revdex.com: please contact me directly if you need information about...
the nature and proof of this abuse.
Sincerely,
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2016/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The so-called referral program was NOT ABUSED. eBates is just trying to get out of sending me money they owe me for referring folks to their scam site.
Initial Business Response /* (1000, 5, 2015/12/28) */
Dear Ms. [redacted] and Revdex.com,
Looking at this today, I see that all orders where Ms. [redacted] contacted us with order information have been added. The last one was added on December 23rd. Perhaps this complaint was written before that date....
Sincerely,
Ebates
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
In good faith, we are willing to send a closing payment of $187.90. For this payment to be sent, this member must agree for the account to remain inactive and to not use Ebates in the future.
Hello,I have confirmed today that this Cash Back is now in the Ebates account for this member. Sincerely,Ebates
Dear Revdex.com,Due to abuse of our program, this member was removed on May 17th. You have my direct contact information. Please contact me directly if you would like to discuss the details of this issue. Sincerely,
Ebates
Initial Business Response /* (1000, 5, 2015/12/08) */
Hello,
We have credited all but your footaction order as it would not have qualified for cash back due to Jordan products not being eligible. You should see the cash back for the three orders we added reflected in your account...
shortly.
Additionally, as the app does not appear to work with your phone we ask that you discontinue using it as we cannot give credit for untracked orders. We apologize for any inconvenience caused.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They honored the valid purchases
Initial Business Response /* (1000, 5, 2015/11/26) */
Dear Revdex.com,
This issue was recently resolved and a new check was processed for this member on Wed. Nov. 25th.
Thank you,
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the...
response from the business.)
It's been 7 BUSINESS days since they supposedly mailed me a check. I have yet to receive anything from them. Three years. NO it is definitely NOT resolved ebates.
Final Business Response /* (4000, 9, 2015/12/07) */
Thanks for letting us know. The check was mailed to this address, is this correct?
[redacted] XXXXX-XXXX
Final Consumer Response /* (2000, 12, 2015/12/14) */
Check received for full amt due, Dec 7 2015 (3 years late).
Initial Business Response /* (1000, 5, 2015/11/13) */
Dear [redacted],
I'm sorry to hear that you had this trouble. Today, I have updated your Ebates account to reflect this purchase from Amazon.
Sincerely,
Ebates
Hello,Upon checking into this I do show that the rate offered for purchases at Babies R Us was indeed 1% on the day of your order. Can you let me know where you saw it listed as 3% and if possible send along any info you have confirming that? We apologize for any confusion or inconvenience.
Initial Business Response /* (1000, 5, 2015/11/25) */
Dear Revdex.com,
Due to abuse of our program, we have ended Ebates membership for this person.
Please contact me directly if details are needed. The details are confidential.
Thank you,
Ebates
Initial Consumer Rebuttal /* (3000, 7,...
2015/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with this response.
I want Ebates pay me my cashback that I already was received when I bought a lot of stuff from other websites through Ebates.
Ebates can end my membership. I do not care. However, Ebates have to pay my cashback.
Ebates claim that I abuse their program, OK, they can close my account, just because there is error on their system about cashback not reserve when I cancel my purchase, then they deactive my account immediately, and then also decide that do not pay cashback for other purchase. They should remember that I just ask about cashback that I already purchase succesfully and was credited to receice cashback.
Ebates do not pay for what they legally promised and defrauding
they pay users kickbacks from merchants commissions received, and not paying me back,
I need Ebates pay what you owe and promised, obey laws.
Final Business Response /* (4000, 9, 2015/12/01) */
Dear Revdex.com,
Due to abuse of our program, we have ended Ebates membership for this person.
Please contact me directly if details are needed. The details are confidential.
Thank you,
Ebates
Final Consumer Response /* (4200, 11, 2015/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree whith their response.
Ebates just ended my membership and do not pay me my cashback that I already earned.
this is not fair.
I do not ask for cashback that I do not succesfully earned.
I just ask for cashback that I earned and was paid by other website that I succesfully purchase.
In looking at your account, I see that you were not sent a payment in February because you did not earn any Cash Back on purchases until after December 31st (Our cutoff date for February payments). The purchases in your account all occurred in January.
Therefore, the next date you are eligible to...
be sent a payment is May 15th.Ebates pays its members every 3 months. This is outline in our Terms & Conditions and on our help pages. Every 3 months we send you a Cash Back payment for purchases posted during the previous quarter based on the schedule below.Purchases Posted Between Big Fat Check SentJan 1-Mar 31 May 15Apr 1-June 30 Aug 15July 1-Sept 30 Nov 15Oct 1-Dec 31 Feb 15
Initial Business Response /* (1000, 5, 2015/08/21) */
Dear Ms. [redacted] and Revdex.com,
This has been resolved and the funds were sent out via PayPal on August 20th.
Sincerely,
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the...
response from the business.)
The extra $10 was not funded to my account. So there is still $10 outstanding.
Final Business Response /* (4000, 9, 2015/08/25) */
We'll get the $10 sent out this week. Thank you.
Final Consumer Response /* (2000, 11, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Revdex.com,Unfortunately, we have not been able to help this member. We continue to not earn credit for these purchases. We have been in communication with this member, but none of our suggestions are helping. We too would like to be earning credit for the orders. That is how...
we make money.Sincerely,Ebates
Initial Business Response /* (1000, 5, 2015/04/24) */
Contact Name and Title: [redacted],Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ebates.com
Dear Mr. [redacted] and Revdex.com,
We were able to resolve this with Mr. [redacted] over the past few days. I believe that this complaint...
was filed before resolution was finally reached.
We are sorry for the trouble.
Sincerely,
Ebates
Initial Consumer Rebuttal /* (2000, 7, 2015/04/24) */
Complaint: [redacted]I am rejecting this response because: Waiting 21 days for the USPS to deliver a letter is ridiculous and is just another reason they are deceptive in their advertising and payment procedures. They received payment from the vendor many months ago, held the money and then further delayed payment. Nothing like their advertising claims I understand that thousands of other users never receive their rebates and Ebates simply keeps the rebates from vendors and never pays them. I call that fraud.
Sincerely,[redacted]