We requested that the customer bring the vehicle in to our Honda Service Department so that it could be inspectedThe vehicle was inspected on 09/**/The diagnostic test revealed no issues with the vehicle and, to our knowledge, the problem has not reoccurredAs the vehicle is running
without issues, it cannot be returned and the purchase cannot be refunded
We have issued *** *** a refund in the amount of $484.00, it will arrive via UPSHowever, any refund for DMV registration fees are issued by Albany, not the dealership
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** *** Please forward the *** card to the address below: Thanks in advance*** *** *
*** ** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedMy address where they can send the $gift card is *** *** *** *** *** ***
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We are sorry that *** *** thinks she was treated unfairlyPlaza Toyota has a company policy to require a deposit in certain cases, in order to hold the vehicle for a customerThe papers that *** *** signed did not constitute a formal contract and no breach of agreement occurred
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]please specify if Gift Card is for Plaza Toyota or a general Gift Card $that can be used anywhere besides Plaza Toyota thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
To whom it may concern,This is the problemThey did not use HYUNDAI parts in my car which they claim to have usedWhen I spoke with the service guy at Plaza Hyundai, he stated that the parts came out of a Hyundai box so they are Hyundai parts, when in fact they are off the market parts which were used in my car.This resulted in me having to replace the faulty parts they put in my carSo in essence I paid twice for a service due to Plaza Hyundai installing off market partsI have attached pictures as referenceThere memo providing the part number means absolutely nothing if those parts were not used in my car.Please see attached I also have the parts they used in my car in a box, since I could not use them.If they can use off market parts in my car, they are doing this to other customers as well
Regards,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Our original offer was for a $*** gift card, not a refund to *** ***'s credit cardThe *** gift card can be used anywhere and does not have to be redeemed at our dealershipIf *** *** would like the gift card, please provide the address where you would like the gift card to be mailed to
With all due respect, *** *** has neither the training or automotive knowledge to determine how long a repair of this nature (or any nature) should takeAs previously stated, she was not charged at all for parts and received a substantial discount on her labor charges - all of which is clearly reflected in her previously submitted repair orderWe respectfully request that the Revdex.com consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
*** *** gave complete authorization for all completed repairs via recorded callThe recorded calls reflect that she was fully aware of all involved costsAfter the repairs were completed she refused to return her rental vehicle and/or pay for the repairs she authorized*** *** held her
rental vehicle for an additional thirty days without authorizationUltimately the police became involved, and in front of the officers on August *** *** and *** *** agreed to pay their bill no later than September ***As of today, September ***, Acura of Brooklyn is yet to receive any payment
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the fees is due advertising of your companyWhen I first request to speak to someone, they would say, come inI left a message with the call representative, never receive call back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.To whom it may
concern, Thank you for the update emails. Just wanted to bring to your attention that they finally gave me the Warrenty after month of back and forthThey charged me over 3500$ and my credit card was charged on August ***. After taking time off from my daily work for visiting the dealer 3x on different days of the week towards this matter. I believe Acura compensate me for my time and providing me with late warranty.
Sincerely,
*** ***
We requested that the customer bring the vehicle in to our Honda Service Department so that it could be inspectedThe vehicle was inspected on 09/**/The diagnostic test revealed no issues with the vehicle and, to our knowledge, the problem has not reoccurredAs the vehicle is running
without issues, it cannot be returned and the purchase cannot be refunded
We have issued *** *** a refund in the amount of $484.00, it will arrive via UPSHowever, any refund for DMV registration fees are issued by Albany, not the dealership
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** *** Please forward the *** card to the address below: Thanks in advance*** *** *
*** ** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedMy address where they can send the $gift card is *** *** *** *** *** ***
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Please be advised a check in the amount of $245.00 was mailed *** on 8/**/to the address on this complaint
We are sorry that *** *** thinks she was treated unfairlyPlaza Toyota has a company policy to require a deposit in certain cases, in order to hold the vehicle for a customerThe papers that *** *** signed did not constitute a formal contract and no breach of agreement occurred
This complaint was resolved offline with the customer and Sales Manager
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]please specify if Gift Card is for Plaza Toyota or a general Gift Card $that can be used anywhere besides Plaza Toyota thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
To whom it may concern,This is the problemThey did not use HYUNDAI parts in my car which they claim to have usedWhen I spoke with the service guy at Plaza Hyundai, he stated that the parts came out of a Hyundai box so they are Hyundai parts, when in fact they are off the market parts which were used in my car.This resulted in me having to replace the faulty parts they put in my carSo in essence I paid twice for a service due to Plaza Hyundai installing off market partsI have attached pictures as referenceThere memo providing the part number means absolutely nothing if those parts were not used in my car.Please see attached I also have the parts they used in my car in a box, since I could not use them.If they can use off market parts in my car, they are doing this to other customers as well
Regards,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Our original offer was for a $*** gift card, not a refund to *** ***'s credit cardThe *** gift card can be used anywhere and does not have to be redeemed at our dealershipIf *** *** would like the gift card, please provide the address where you would like the gift card to be mailed to
With all due respect, *** *** has neither the training or automotive knowledge to determine how long a repair of this nature (or any nature) should takeAs previously stated, she was not charged at all for parts and received a substantial discount on her labor charges - all of which is clearly reflected in her previously submitted repair orderWe respectfully request that the Revdex.com consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
*** *** gave complete authorization for all completed repairs via recorded callThe recorded calls reflect that she was fully aware of all involved costsAfter the repairs were completed she refused to return her rental vehicle and/or pay for the repairs she authorized*** *** held her
rental vehicle for an additional thirty days without authorizationUltimately the police became involved, and in front of the officers on August *** *** and *** *** agreed to pay their bill no later than September ***As of today, September ***, Acura of Brooklyn is yet to receive any payment
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the fees is due advertising of your companyWhen I first request to speak to someone, they would say, come inI left a message with the call representative, never receive call back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
According to our records this matter was resolved on Monday, August ***
The gift card was mailed via *** on February ***, *** *** should've received it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.To whom it may
concern, Thank you for the update emails. Just wanted to bring to your attention that they finally gave me the Warrenty after month of back and forthThey charged me over 3500$ and my credit card was charged on August ***. After taking time off from my daily work for visiting the dealer 3x on different days of the week towards this matter. I believe Acura compensate me for my time and providing me with late warranty.
Sincerely,
*** ***
*** *** is aware we are in communication with Hyundai Motors to resolve this complaintWe need a few more days in order to do so
Please be advised the compensatory gift card was mailed via ***Please allow 2-business days for delivery