[redacted] visited our Service Center on 4/*/16 because the check engine light was on. Our technician inspected the vehicle and discovered that the wires for her injector and ignition had been bitten/eaten through by some kind of animal - likely rats. This was a laborious repair due to the...
terrible condition of the wires. However the repairs were completed over 10 hours and the car was returned to working condition. Ultimately, [redacted] was charged for only 8 hours of labor – she has already received a discount of 2 hours labor. Her repair order is attached here.
We understand [redacted] frustration that her vehicle will not pass inspection. However, we explained to the customer that the car needs to complete a drive cycle in order to set the monitors for the NYSI requirements – which means it must be driven at a certain speed for a specific number of...
miles. [redacted] has been unable to perform the drive cycle herself – so we offered to perform it for her, but she refused. The car will not pass inspection and there is nothing more that can be done until the drive cycle is completed.
Sorry for any inconvenience. The refund was issued on January [redacted] 2016 in the amount of $500.00. It will be delivered via [redacted] to the address provided.
We’d like to thank [redacted] for providing a more detailed explanation of his experience. We cannot refund the diagnostic fee entirely, however we would like to offer [redacted] a $50 [redacted] gift card to offset his expenses and efforts. If he accepts this offer, please provide a mailing address to which we can send the gift card.
[redacted] agreed to an Excess Wear & Tear protection contract. He has been making payments in the amount of $225.43 since December of 2014. Once the contract is signed and the vehicle delivered, we cannot retroactively change the terms. If required, we can provide copies of [redacted]’s signed...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I sent them a letter complaining of the situation as well as contacting consumer affairs and no response as of yet. I just want my money refunded on the warranty part they placed in my car. My extending warranty told them not to replace the power steering pump because it was still under warranty with the last service repair shop. But they still replaced it then charged me for the part. Then they told me to call the last service shop and explain the situation so they could reinstate my money back. Which I contacted the service shop and they said they cannot do that. They told me they should had not change that part.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
As stated, it was determined that no repairs were necessary for [redacted]ue’s vehicle. His Desired Settlement is for an apology and for his car to be “fine.” We have provided an apology and it is our professional opinion that his car is already fine – although he is welcome to get other opinions on this matter. We feel that there is nothing more to be said or done here, and we respectfully request that the Revdex.com close out this complaint.
We are sorry that [redacted] feels he was misled, but we must assure him that is not the case. The online sales rep (Ryan) is permitted to only quote general prices and ranges of prices based on the limited information the customer provides. Because [redacted] only listed the features he required...
and did not specify a specific vehicle or stock #, Ryan could only confirm that we had vehicles with those features available. Online sales reps are also not permitted to run financial or credit applications, so Ryan could not have promised [redacted] a specific price based on his credit score. Additionally, [redacted] had a trade-in vehicle, which he hoped would offset the standard down payment. Again, the online sales rep has no way of ensuring value on a trade-in, as the trade-in vehicle must always first be appraised at our dealership by a professional. Ryan did tell [redacted] that we hoped to get him into a new Sorento for the payment he wanted, but no guarantees or promises were made at any time. Upon arrival at the dealership, [redacted]’s trade in was appraised, and unfortunately, not valued as high as he’d hoped. It was a 98 Honda, in poor shape, with high miles on it. Therefore, in order to reach a monthly payment of $300 per month he would have had to put $2,995 down out of pocket. Finally, upon running his credit, it was discovered that [redacted]’s credit was not Tier 1, which will also cause a change in pricing. We worked closely with [redacted] and wanted the same things he wanted, to get him into a new car at a payment that was in his budget. We did have the car he wanted, in the color he desired – but unfortunately, it was the customers’ circumstances that prevented this deal from going through. However, no “bait and switch” tactics were used at any time. We respectfully request that this complaint be closed as “Information Only.”
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The dealer contacted me and offered a credit for the disputed amount. The service manager Heather...
who I have done business with for years has resolved this for me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint...
has NOT been resolved because:
While Plaza Auto may have printed a check, Nissan claims they never received it. Based on Plaza Auto's records, was the check cashed? However, the issue goes beyond the final payment. I handed my car over to Kia Auto Plaza and they were supposed to physically return the car to Nissan. It was never returned, so months later Nissan was forced to repossess the car from Kia Plaza Auto's possession. It was not just a matter of a final payment, but also an issue of not returning the car. Now Nissan is looking for repayment for the inconvenience of the repossession and the final payment. Neither of which I am responsible for since Kia agreed to make the final payment and return the car (especially since they had it in their possession).
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please be advised the refund was processed today, see attached. Please allow 5-7 business days for it to appear on your statement. We apologize that your experience at Plaza Auto Mall was not to your satisfaction. We look forward to doing business with you in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
On very rare occasion we have someone complain about out company. Its very rare as your office can see. Each time its always the same circumstances; the traveler always misunderstands our role and responsibility in the visa process. So I wanted to directly respond to what this...
traveler has said (and I must admit that I am more than amazed that he has complained as he was so cordial and complimentary when he dealt with our office.He wrote: We went to RJR International Passport and Visas for visas for China. I needed a work visa, my wife a tourist visa. We were told by the proprietor, [redacted], that the Chinese were now only issuing visas in packets of 10 to be used over a ten year period, and that since the US was no longer adding pages to passports, we would need to get new passports since ours would expire in two years. comment: This is not at all what happened, although I can understand why he thinks it is. What happened was that their passport disnt have sufficient pages nor remaining validity to support a request for a 10 year visa. As well, he has stated that he was getting a "work" class visa. He did not get that kind of visa, but rather a "business" class visa which type and validity was based on the Chinese Consulates interpretation of the type of visa issued, and I have no say in that matter.He further wrote: Trusting his knowledge of the situation, we went ahead and bought new passports When the visas arrived, there was a generic note attached from the Chinese Embassy stating that if our old passports expired before we used up the ten visas, we should bring them with us to show along with our new passport.Comment: The note on his passport is placed there without any authority being added to the note such as "Chinese Consulate General" and on top of this the Consulate in Chicago (which is where these visas were issued), is the only Chinese Consulate in the USA that puts this little sticker on the visa. We have tried to get authoritative evidence from the Chinese government to no avail, but have checked at the other 5 Chinese Consulates in the USA and have been told that they don't put this stick on the visas. As well, we have no history of this matter as this 10 year visa was only started by China a little over a year ago, so we are cautious and asked these people if they plan to return to China in the future and if they do they would be better off to get a passport which allowed this kind of visa to be issued. We didn't make them do anything, and the advise I gave them was sound and has been given to hundreds of other people who have appreciated our insight. He further wrote: In addition, since I would be working in China on a short term basis, I needed a working visa, not a tourist visa. Working visas are only good for one visit. [redacted] should have known this since he is in the business of facilitating the issuance of visas. To make a long story short, neither of us needed a new passport.Comment: The visas that were issued as previously stated were issued by the Chinese government not by our company, and the visa was not a "work" visa. He is confused about these terms. In closing I have no idea why he would want his money back as he was issued new US passports for 10 years and Chinese visas for 10 years as well. I don't know how to compensate him as he has no loss. I think I may be out of space to comment...
[redacted] was scheduled to return to Plaza Hyundai on February [redacted] however she did not show up for her appointment. Had she returned to the dealership, we would have assured her that Plaza Hyundai does not engage in racist or sexist practices -- and can find no evidence that any kind of discrimination occurred in this case. Regarding the subscription that [redacted] mistakenly thought she was getting for free – please note that this is a Hyundai Blue Link subscription and the service is provided by the manufacturer. This is not something that Plaza Hyundai (or any dealer) can “throw in” for free, nor was that impression ever given to [redacted]. The bill for Hyundai Blue Link is generated monthly by the manufacturer (Hyundai) and goes directly to the vehicle owner.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:]
although they have finally put in the new part, the terrible service and waste of time can not be given back. In their response they say that the part was "on back order" yet they told me it was "on hold". After many calls I was told that the car had to be brought in a second time for trouble shooting before the part can be released. Had I not called numerous times, I never would have been told this, and the part would still be "on hold".the business is disorganized and that leaves customers with tremendous wait time, no call backs and simply jobs not getting done. So while I finally have the part after having to bring my car in 3 times for this issue, I am a dissatisfied customer in terms of their service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] visited our Service Center on 4/*/16 because the check engine light was on. Our technician inspected the vehicle and discovered that the wires for her injector and ignition had been bitten/eaten through by some kind of animal - likely rats. This was a laborious repair due to the...
terrible condition of the wires. However the repairs were completed over 10 hours and the car was returned to working condition. Ultimately, [redacted] was charged for only 8 hours of labor – she has already received a discount of 2 hours labor. Her repair order is attached here.
We understand [redacted] frustration that her vehicle will not pass inspection. However, we explained to the customer that the car needs to complete a drive cycle in order to set the monitors for the NYSI requirements – which means it must be driven at a certain speed for a specific number of...
miles. [redacted] has been unable to perform the drive cycle herself – so we offered to perform it for her, but she refused. The car will not pass inspection and there is nothing more that can be done until the drive cycle is completed.
Sorry for any inconvenience. The refund was issued on January [redacted] 2016 in the amount of $500.00. It will be delivered via [redacted] to the address provided.
We’d like to thank [redacted] for providing a more detailed explanation of his experience. We cannot refund the diagnostic fee entirely, however we would like to offer [redacted] a $50 [redacted] gift card to offset his expenses and efforts. If he accepts this offer, please provide a mailing address to which we can send the gift card.
[redacted] agreed to an Excess Wear & Tear protection contract. He has been making payments in the amount of $225.43 since December of 2014. Once the contract is signed and the vehicle delivered, we cannot retroactively change the terms. If required, we can provide copies of [redacted]’s signed...
contract.
Please be advised this vehicle is currently being repaired.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I sent them a letter complaining of the situation as well as contacting consumer affairs and no response as of yet. I just want my money refunded on the warranty part they placed in my car. My extending warranty told them not to replace the power steering pump because it was still under warranty with the last service repair shop. But they still replaced it then charged me for the part. Then they told me to call the last service shop and explain the situation so they could reinstate my money back. Which I contacted the service shop and they said they cannot do that. They told me they should had not change that part.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
As stated, it was determined that no repairs were necessary for [redacted]ue’s vehicle. His Desired Settlement is for an apology and for his car to be “fine.” We have provided an apology and it is our professional opinion that his car is already fine – although he is welcome to get other opinions on this matter. We feel that there is nothing more to be said or done here, and we respectfully request that the Revdex.com close out this complaint.
We are sorry that [redacted] feels he was misled, but we must assure him that is not the case. The online sales rep (Ryan) is permitted to only quote general prices and ranges of prices based on the limited information the customer provides. Because [redacted] only listed the features he required...
and did not specify a specific vehicle or stock #, Ryan could only confirm that we had vehicles with those features available. Online sales reps are also not permitted to run financial or credit applications, so Ryan could not have promised [redacted] a specific price based on his credit score. Additionally, [redacted] had a trade-in vehicle, which he hoped would offset the standard down payment. Again, the online sales rep has no way of ensuring value on a trade-in, as the trade-in vehicle must always first be appraised at our dealership by a professional. Ryan did tell [redacted] that we hoped to get him into a new Sorento for the payment he wanted, but no guarantees or promises were made at any time. Upon arrival at the dealership, [redacted]’s trade in was appraised, and unfortunately, not valued as high as he’d hoped. It was a 98 Honda, in poor shape, with high miles on it. Therefore, in order to reach a monthly payment of $300 per month he would have had to put $2,995 down out of pocket. Finally, upon running his credit, it was discovered that [redacted]’s credit was not Tier 1, which will also cause a change in pricing. We worked closely with [redacted] and wanted the same things he wanted, to get him into a new car at a payment that was in his budget. We did have the car he wanted, in the color he desired – but unfortunately, it was the customers’ circumstances that prevented this deal from going through. However, no “bait and switch” tactics were used at any time. We respectfully request that this complaint be closed as “Information Only.”
We are currently working with Nissan to resolve this issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The dealer contacted me and offered a credit for the disputed amount. The service manager Heather...
who I have done business with for years has resolved this for me.
Sincerely,
[redacted]
Please be advised this complaint was resolved through the NYS office of Attorney General.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint...
has NOT been resolved because:
While Plaza Auto may have printed a check, Nissan claims they never received it. Based on Plaza Auto's records, was the check cashed? However, the issue goes beyond the final payment. I handed my car over to Kia Auto Plaza and they were supposed to physically return the car to Nissan. It was never returned, so months later Nissan was forced to repossess the car from Kia Plaza Auto's possession. It was not just a matter of a final payment, but also an issue of not returning the car. Now Nissan is looking for repayment for the inconvenience of the repossession and the final payment. Neither of which I am responsible for since Kia agreed to make the final payment and return the car (especially since they had it in their possession).
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please be advised the refund was processed today, see attached. Please allow 5-7 business days for it to appear on your statement. We apologize that your experience at Plaza Auto Mall was not to your satisfaction. We look forward to doing business with you in the future.
This claim was handled privately and resolved between Plaza Auto Mall and the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The gift card is an American Express gift card that can be used anywhere.
On very rare occasion we have someone complain about out company. Its very rare as your office can see. Each time its always the same circumstances; the traveler always misunderstands our role and responsibility in the visa process. So I wanted to directly respond to what this...
traveler has said (and I must admit that I am more than amazed that he has complained as he was so cordial and complimentary when he dealt with our office.He wrote: We went to RJR International Passport and Visas for visas for China. I needed a work visa, my wife a tourist visa. We were told by the proprietor, [redacted], that the Chinese were now only issuing visas in packets of 10 to be used over a ten year period, and that since the US was no longer adding pages to passports, we would need to get new passports since ours would expire in two years. comment: This is not at all what happened, although I can understand why he thinks it is. What happened was that their passport disnt have sufficient pages nor remaining validity to support a request for a 10 year visa. As well, he has stated that he was getting a "work" class visa. He did not get that kind of visa, but rather a "business" class visa which type and validity was based on the Chinese Consulates interpretation of the type of visa issued, and I have no say in that matter.He further wrote: Trusting his knowledge of the situation, we went ahead and bought new passports When the visas arrived, there was a generic note attached from the Chinese Embassy stating that if our old passports expired before we used up the ten visas, we should bring them with us to show along with our new passport.Comment: The note on his passport is placed there without any authority being added to the note such as "Chinese Consulate General" and on top of this the Consulate in Chicago (which is where these visas were issued), is the only Chinese Consulate in the USA that puts this little sticker on the visa. We have tried to get authoritative evidence from the Chinese government to no avail, but have checked at the other 5 Chinese Consulates in the USA and have been told that they don't put this stick on the visas. As well, we have no history of this matter as this 10 year visa was only started by China a little over a year ago, so we are cautious and asked these people if they plan to return to China in the future and if they do they would be better off to get a passport which allowed this kind of visa to be issued. We didn't make them do anything, and the advise I gave them was sound and has been given to hundreds of other people who have appreciated our insight. He further wrote: In addition, since I would be working in China on a short term basis, I needed a working visa, not a tourist visa. Working visas are only good for one visit. [redacted] should have known this since he is in the business of facilitating the issuance of visas. To make a long story short, neither of us needed a new passport.Comment: The visas that were issued as previously stated were issued by the Chinese government not by our company, and the visa was not a "work" visa. He is confused about these terms. In closing I have no idea why he would want his money back as he was issued new US passports for 10 years and Chinese visas for 10 years as well. I don't know how to compensate him as he has no loss. I think I may be out of space to comment...
[redacted] was scheduled to return to Plaza Hyundai on February [redacted] however she did not show up for her appointment. Had she returned to the dealership, we would have assured her that Plaza Hyundai does not engage in racist or sexist practices -- and can find no evidence that any kind of discrimination occurred in this case. Regarding the subscription that [redacted] mistakenly thought she was getting for free – please note that this is a Hyundai Blue Link subscription and the service is provided by the manufacturer. This is not something that Plaza Hyundai (or any dealer) can “throw in” for free, nor was that impression ever given to [redacted]. The bill for Hyundai Blue Link is generated monthly by the manufacturer (Hyundai) and goes directly to the vehicle owner.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:]
although they have finally put in the new part, the terrible service and waste of time can not be given back. In their response they say that the part was "on back order" yet they told me it was "on hold". After many calls I was told that the car had to be brought in a second time for trouble shooting before the part can be released. Had I not called numerous times, I never would have been told this, and the part would still be "on hold".the business is disorganized and that leaves customers with tremendous wait time, no call backs and simply jobs not getting done. So while I finally have the part after having to bring my car in 3 times for this issue, I am a dissatisfied customer in terms of their service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]