The details of this order from our CRM are as follows: Order was placed on August 15, 2017 Order Received at our Denver Location on Sept 20, 2017 [redacted] Received from Houston office at Denver location on Nov 27, 2017...
Shipped to Customer Nov 28, 2017 Received by Customer Nov 29, 2017 First, I sincerely apologize for the delay in responding to this claim, we have opened a new office in Dallas and me and my family have been relocating and very busy, but I should have responded earlier to this complain made by Mr. [redacted]. I want to address each point he has made and hopefully in a clear and understandable manner: 1. Credit Cards are charged at the time the order is placed due to our systems inability to create an order without payment. This is a request on the part of the government to have us have a financial agreement in place before ever accepting personal information about the traveler(s). 2. Delay in [redacted] shipping label. Our system is an automated system and three separate emails were sent to [redacted] at the time of his order. One of which in the link to the [redacted] air bill. 3. There is admittedly a discrepancy in our online fees and the fees we charge over the phone. The reason is like many dot.com companies, the online service involves less of our time and is therefore a bit less expensive. If he had placed his order online, he would have paid the posted fees. When people call us, we explain there are several ways to place an order and the online method is the less expensive but has less customer-agent involvement which is perceived as less service. 4. Itemized receipt: as mentioned was emailed as an automated response from when order was placed and included in the package with passports once visa was returned. 5. The delay of the visa processing must be explained: It seems that whenever such a complaint is made about RJR (and as can be seen this is very rare, very few since 1992 when we began with Revdex.com), that the customer misunderstands our Role in the visa process. Our job is to prepare the work suitable to the Foreign Consulate or Embassy, which we did in his case. Secondly it is to present the visa to the Consulate for issuance. If for whatever reason the Consulate doesn’t accept the request, we return when told to by the Consulate for resubmission. In the case of Brazil, it is even more complicated because they only allow visa services to submit 5 visas per week, and only on Tuesday. Although the visa takes but a few days to have issued, it may sit in our hands waiting its turn. On Nov 06 we shipped the request to our Houston branch for submission on Nov 07 (The Tuesday when visas can be dropped off), however the Consulate informed us they were behind and would not let us submit the visa until November 21. The visa was then issued approximately one week later and as indicated above was received in our Denver office for review and then [redacted] again to the customer. In conclusion, I hope this explanation is adequate to the Revdex.com, it was explained to the Customer but apparently, they still took exception to it and we are sorry for this. We also intend to keep our customers more informed in the future when delays occur. Most of our customers know who we are and have used us for years. We have in our database over 9000 customers who are happy and use us sometimes frequently and others only every 1 or 2 years. Thank you. *. [redacted]Tell us why here...
As stated, Plaza Auto Mall does not accept any returns for special orders or electrical parts. This is company policy. We are sorry for any inconvenience this has caused.
[redacted] visited our Acura service department twice on April [redacted]. During his first visit a diagnostic test was performed and returned a repair code of [redacted] – indicating that the 3rd pressure switch needed to be replaced. The repairs were performed. [redacted] returned later the same day with another...
concern. Another diagnostic test was performed and according to code [redacted]he camshaft, camshaft cover, camshaft sensor, pulley and sprocket needed to be replaced. Our technician communicated with Acura Corporate to confirm that the [redacted] repairs would resolve the issue. Some of the parts were on backorder which resulted in a delay before the second round of repairs could be completed. [redacted] picked up his vehicle on April [redacted]. We are sorry for any inconvenience that was caused by the delay.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good evening, I have received a $75 gift card from Plaza Toyota. The complaint / issue is now resolved. Thanks for your help. [redacted] [redacted]
The details of this order from our CRM are as follows: Order was placed on August 15, 2017 Order Received at our Denver Location on Sept 20, 2017 [redacted] Received from Houston office at Denver location on Nov 27, 2017...
Shipped to Customer Nov 28, 2017 Received by Customer Nov 29, 2017 First, I sincerely apologize for the delay in responding to this claim, we have opened a new office in Dallas and me and my family have been relocating and very busy, but I should have responded earlier to this complain made by Mr. [redacted]. I want to address each point he has made and hopefully in a clear and understandable manner: 1. Credit Cards are charged at the time the order is placed due to our systems inability to create an order without payment. This is a request on the part of the government to have us have a financial agreement in place before ever accepting personal information about the traveler(s). 2. Delay in [redacted] shipping label. Our system is an automated system and three separate emails were sent to [redacted] at the time of his order. One of which in the link to the [redacted] air bill. 3. There is admittedly a discrepancy in our online fees and the fees we charge over the phone. The reason is like many dot.com companies, the online service involves less of our time and is therefore a bit less expensive. If he had placed his order online, he would have paid the posted fees. When people call us, we explain there are several ways to place an order and the online method is the less expensive but has less customer-agent involvement which is perceived as less service. 4. Itemized receipt: as mentioned was emailed as an automated response from when order was placed and included in the package with passports once visa was returned. 5. The delay of the visa processing must be explained: It seems that whenever such a complaint is made about RJR (and as can be seen this is very rare, very few since 1992 when we began with Revdex.com), that the customer misunderstands our Role in the visa process. Our job is to prepare the work suitable to the Foreign Consulate or Embassy, which we did in his case. Secondly it is to present the visa to the Consulate for issuance. If for whatever reason the Consulate doesn’t accept the request, we return when told to by the Consulate for resubmission. In the case of Brazil, it is even more complicated because they only allow visa services to submit 5 visas per week, and only on Tuesday. Although the visa takes but a few days to have issued, it may sit in our hands waiting its turn. On Nov 06 we shipped the request to our Houston branch for submission on Nov 07 (The Tuesday when visas can be dropped off), however the Consulate informed us they were behind and would not let us submit the visa until November 21. The visa was then issued approximately one week later and as indicated above was received in our Denver office for review and then [redacted] again to the customer. In conclusion, I hope this explanation is adequate to the Revdex.com, it was explained to the Customer but apparently, they still took exception to it and we are sorry for this. We also intend to keep our customers more informed in the future when delays occur. Most of our customers know who we are and have used us for years. We have in our database over 9000 customers who are happy and use us sometimes frequently and others only every 1 or 2 years. Thank you. *. [redacted]Tell us why here...
As stated, Plaza Auto Mall does not accept any returns for special orders or electrical parts. This is company policy. We are sorry for any inconvenience this has caused.
[redacted] visited our Acura service department twice on April [redacted]. During his first visit a diagnostic test was performed and returned a repair code of [redacted] – indicating that the 3rd pressure switch needed to be replaced. The repairs were performed. [redacted] returned later the same day with another...
concern. Another diagnostic test was performed and according to code [redacted]he camshaft, camshaft cover, camshaft sensor, pulley and sprocket needed to be replaced. Our technician communicated with Acura Corporate to confirm that the [redacted] repairs would resolve the issue. Some of the parts were on backorder which resulted in a delay before the second round of repairs could be completed. [redacted] picked up his vehicle on April [redacted]. We are sorry for any inconvenience that was caused by the delay.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good evening, I have received a $75 gift card from Plaza Toyota. The complaint / issue is now resolved. Thanks for your help. [redacted] [redacted]
Plaza Auto Mall will not assume responsibility for any fees that [redacted] has incurred through her own actions and lack of communication.