We apologize for the miscommunication around this particular deal. Plaza Toyota does not engage in “bait and switch” practices, in fact it is our policy to provide upfront and honest pricing at all times. This not only saves the customer time and trouble, but also streamlines our internal processes...
– resulting in lower overhead and costs savings which we can then pass on to our customers. Our sales team will be undergoing retraining to ensure that these types of mistakes do not happen again in the future. One of our Customer Care managers will be reaching out to [redacted] directly to apologize and offer compensation for her experience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did not go back to Plaza Hyundai because they charged me a higher cost and I could not trust the work. I told them I wanted to return the parts which I could not use in my car. The parts Plaza Hyundai "so called" replaced could not be used. I attached a picture showing that the parts were not legit and could not be used when I had to get my car re-serviced. I still have the parts which were useless. I want my money back for the parts which could not be used in my car.There was no need to go back to Plaza Hyundai because I could not trust their work, their product, nor their honesty regarding the process. They are committing acts of fraud among customers like myself.They can have the parts which were not useful. At this point, they have not been in my car and are placed in a box.Thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
So sorry for the late response This issue has just turned worst as I came to get my car and since I made a report to you they hiked up the price from 3500 to 5900 for the same work which was done to the car. The director has been calling my husband and stated that he was going to hike up the price because I am defaming them with you I need my car and even had a buyer and they refused to give me my car because I am not paying them another price which they feel I owe and I don't. This is injust and I need your help please. “Imagination is more important than knowledge. Knowledge is limited. Imagination encircles the world. [redacted].......
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Plaza Honda maintains that the issue [redacted] complains of was not caused by our Service Dept. Despite, we offered him assistance in a reduction on the cost of repairs in an effort to satisfy his concerns and to keep his business. He did not accept our initial offer and instead brought the issue to...
the manufacturer, Honda. Honda then reached out to us directly and after speaking with us, the manufacturer offered [redacted] a 1 time replacement coverage even though his vehicle was out of warranty. We were happy that [redacted] got this approval - thanks to our help - and had every intention of performing the repairs for him. However, now that we have seen this complaint - which was made after we facilitated the approvals he needed and the issue resolved - we are rightly concerned that he will continue to inaccurately blame Plaza Honda for every issue that arises with his vehicle. Based on our interactions with [redacted], we feel certain that regardless of the amount of effort we make on his behalf, our efforts will never satisfy this particular customer. We have now spoken with the manufacturer and they have retracted their offer of coverage as it will not maintain the working relationship we were hoping to achieve by the offer made. We wish [redacted] the best of luck with his vehicle.
We are sorry that [redacted] feels she was misled. The link she provided has a listing price of $17,639.00. The customer was quoted over the phone due to the long commute. There is a flat fee of $75.00 that is charged to every deal.
We are sorry to hear that you received an unexpected bill from Toyota for your over-milage. However, at no time did Plaza Toyota or Phil E[redacted] assure that those fees would be waived. It is not our power to make those kind of guarantees - as the decision is made by Toyota Financial. You will note...
that such a guarantee is not included anywhere on your paperwork. However, in order to offset the costs that you incurred due to over-milage, Phil E[redacted] did waive the damage fees on your returned vehicle as well as the 4 outstanding lease payments. Additionally, for your new Toyota lease, the milage was raised to 15,000 miles at no extra cost. When combined, your savings on damage fees and waived payments for your returned vehicle, plus the potential savings on over-milage for your current lease are rather substantial. The attached "Buyers Order" reflects all of the above. Please feel free to reach out to us directly if you require further explanation.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]My issue is that it was not explained to me that pre-payment was required, and that my car would be held for 7 days. Strangely enough, the glass arrived the next day. I think that is highly suspicious. We can close this case, however, I would like to have my issue posted as a comment. I believe that it is illegal to hold a car and demand pre-payment without previously explaining the terms of the purchase. Plaza Toyota needs to be clearer with their policies before asking customers to make a decision.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT...
been resolved because:
[The matter is still "Open" and pending". I will be satisfied when I read that the issue is over, done and resolved by both Hyundai Plaza and Hyundai Finance.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Plaza Honda is in communication with [redacted]. His navigation display unit was replaced. The issue with [redacted]’s radio is unrelated to the navigation unit and requires additional diagnostics. The service for the radio can only be completed on a weekday because assistance from the...
manufacturer (Honda) is required. Plaza Honda’s Service Manager is coordinating a schedule where [redacted] can bring the vehicle in.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. My response is attached to this email along with my evidence.
Sincerely, [redacted]
In response to [redacted]’s complaint, A fingernail-sized dent was noticed on the car on the evening [redacted] took delivery of his Sorento. When this was brought to our attention, we offered to postpone delivery until the following Monday so that we could have the dent addressed, but [redacted]...
insisted on taking the car home that evening. An appointment was made for him to bring the vehicle back on Monday for dent removal. [redacted] never showed for his appointment on Monday. He appeared at the dealership on Tuesday and dropped the Sorento off, however he had no appointment for Tuesday and nothing could be done for the dent at that time. We offered to schedule a new appointment to have the dent removed directly at his home. He agreed, and as a courtesy we drove the vehicle to his home to save him the trip of coming to pick it up. At that time Plaza Kia did provide him with a document guaranteeing we would fix the dent. We have always intended, and still intend to, honor that promise. When we attempted to schedule the home appointment for dent removal, [redacted] said that he could only do it on a Saturday – however this type of service is available only Monday through Friday. We explained that it would only take about 25 minutes for a dent so small to be repaired, but it had to be done on a weekday. [redacted] stated he would let us know as soon as his schedule allowed for a weekday appointment. About a week later, [redacted] suddenly returned with his vehicle to the dealership, demanding that he be able to return his car. It was explained to him at that time that nothing of the sort could be done at such a late stage, that the Sorrento could not be refunded or exchanged, and that he was essentially surrendering his lease. [redacted] insisted on leaving his vehicle behind anyway. At this time, we must assert that absolutely no physical altercation took place at any time. When it became clear that [redacted] was intent on leaving his car behind and surrendering his lease, Claudio P[redacted] accepted the keys and bid [redacted] goodbye courteously. We are now in possession of his “grounded” vehicle and we’re not sure if he understands that he must continue making lease payments if he doesn’t wish to default on his loan from the bank. These are factors that are out of our control. We can offer him the following options: 1. Return to Plaza Kia to pick up his vehicle and we will attempt to reverse the “grounding” that occurred automatically when he left the car behind. We will also guarantee, once again and as always, that the dent will be repaired. 2. Trade the vehicle for a different vehicle – pending value assessment. With this option, [redacted] must keep in mind that there will most definitely be negative equity on the Sorrento. Beyond options 1 and 2 described above, [redacted] may choose to deal directly with Kia Motors Finance to sort out additional options.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are holding no deposit for [redacted] nor do we owe him delivery of a vehicle. It is true that the 2009 Altima was mispriced online (in error) when [redacted] originally saw the listing. We understand that this may have been frustrating for [redacted] and we apologize for the error, however Plaza...
Auto Mall is not obligated to honor pricing that is inaccurate – as is stated in our disclaimers. Nor does this change the fact that, unfortunately, this particular vehicle will not start, cannot be driven, and did not pass inspection. We have since taken the vehicle down from all websites until it can be repaired. When it is repaired, we will make it available again online and on our lot – at the correct price. If [redacted] is still interested at that time, he is welcome to visit and purchase the vehicle at the appropriate and fair asking price. If not, we will be happy to suggest another vehicle from our large assortment of quality pre-owned inventory.
We apologize for the miscommunication around this particular deal. Plaza Toyota does not engage in “bait and switch” practices, in fact it is our policy to provide upfront and honest pricing at all times. This not only saves the customer time and trouble, but also streamlines our internal processes...
– resulting in lower overhead and costs savings which we can then pass on to our customers. Our sales team will be undergoing retraining to ensure that these types of mistakes do not happen again in the future. One of our Customer Care managers will be reaching out to [redacted] directly to apologize and offer compensation for her experience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did not go back to Plaza Hyundai because they charged me a higher cost and I could not trust the work. I told them I wanted to return the parts which I could not use in my car. The parts Plaza Hyundai "so called" replaced could not be used. I attached a picture showing that the parts were not legit and could not be used when I had to get my car re-serviced. I still have the parts which were useless. I want my money back for the parts which could not be used in my car.There was no need to go back to Plaza Hyundai because I could not trust their work, their product, nor their honesty regarding the process. They are committing acts of fraud among customers like myself.They can have the parts which were not useful. At this point, they have not been in my car and are placed in a box.Thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
In order to resolve this complaint we need to speak to the customer directly. A manager has tried several times and was unsuccessful.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Please be advised [redacted]'s contact information has been removed from our database, he will no longer receive any advertising. Thank You.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
So sorry for the late response This issue has just turned worst as I came to get my car and since I made a report to you they hiked up the price from 3500 to 5900 for the same work which was done to the car. The director has been calling my husband and stated that he was going to hike up the price because I am defaming them with you I need my car and even had a buyer and they refused to give me my car because I am not paying them another price which they feel I owe and I don't. This is injust and I need your help please. “Imagination is more important than knowledge. Knowledge is limited. Imagination encircles the world. [redacted].......
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Plaza Honda maintains that the issue [redacted] complains of was not caused by our Service Dept. Despite, we offered him assistance in a reduction on the cost of repairs in an effort to satisfy his concerns and to keep his business. He did not accept our initial offer and instead brought the issue to...
the manufacturer, Honda. Honda then reached out to us directly and after speaking with us, the manufacturer offered [redacted] a 1 time replacement coverage even though his vehicle was out of warranty. We were happy that [redacted] got this approval - thanks to our help - and had every intention of performing the repairs for him. However, now that we have seen this complaint - which was made after we facilitated the approvals he needed and the issue resolved - we are rightly concerned that he will continue to inaccurately blame Plaza Honda for every issue that arises with his vehicle. Based on our interactions with [redacted], we feel certain that regardless of the amount of effort we make on his behalf, our efforts will never satisfy this particular customer. We have now spoken with the manufacturer and they have retracted their offer of coverage as it will not maintain the working relationship we were hoping to achieve by the offer made. We wish [redacted] the best of luck with his vehicle.
We are sorry that [redacted] feels she was misled. The link she provided has a listing price of $17,639.00. The customer was quoted over the phone due to the long commute. There is a flat fee of $75.00 that is charged to every deal.
We are sorry to hear that you received an unexpected bill from Toyota for your over-milage. However, at no time did Plaza Toyota or Phil E[redacted] assure that those fees would be waived. It is not our power to make those kind of guarantees - as the decision is made by Toyota Financial. You will note...
that such a guarantee is not included anywhere on your paperwork. However, in order to offset the costs that you incurred due to over-milage, Phil E[redacted] did waive the damage fees on your returned vehicle as well as the 4 outstanding lease payments. Additionally, for your new Toyota lease, the milage was raised to 15,000 miles at no extra cost. When combined, your savings on damage fees and waived payments for your returned vehicle, plus the potential savings on over-milage for your current lease are rather substantial. The attached "Buyers Order" reflects all of the above. Please feel free to reach out to us directly if you require further explanation.
Please be advised one of our Managers has tried to contact Ms. Ryan and has been unsuccessful. Please forward best contact information. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]My issue is that it was not explained to me that pre-payment was required, and that my car would be held for 7 days. Strangely enough, the glass arrived the next day. I think that is highly suspicious. We can close this case, however, I would like to have my issue posted as a comment. I believe that it is illegal to hold a car and demand pre-payment without previously explaining the terms of the purchase. Plaza Toyota needs to be clearer with their policies before asking customers to make a decision.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT...
been resolved because:
[The matter is still "Open" and pending". I will be satisfied when I read that the issue is over, done and resolved by both Hyundai Plaza and Hyundai Finance.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Plaza Honda is in communication with [redacted]. His navigation display unit was replaced. The issue with [redacted]’s radio is unrelated to the navigation unit and requires additional diagnostics. The service for the radio can only be completed on a weekday because assistance from the...
manufacturer (Honda) is required. Plaza Honda’s Service Manager is coordinating a schedule where [redacted] can bring the vehicle in.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. My response is attached to this email along with my evidence.
Sincerely, [redacted]
Plaza Auto Mall will not assume responsibility for any fees or expenses.
[redacted] refund was processed on 4/**/16, please allow 5-7 business days for the credit to appear on the credit card statement.
In response to [redacted]’s complaint, A fingernail-sized dent was noticed on the car on the evening [redacted] took delivery of his Sorento. When this was brought to our attention, we offered to postpone delivery until the following Monday so that we could have the dent addressed, but [redacted]...
insisted on taking the car home that evening. An appointment was made for him to bring the vehicle back on Monday for dent removal. [redacted] never showed for his appointment on Monday. He appeared at the dealership on Tuesday and dropped the Sorento off, however he had no appointment for Tuesday and nothing could be done for the dent at that time. We offered to schedule a new appointment to have the dent removed directly at his home. He agreed, and as a courtesy we drove the vehicle to his home to save him the trip of coming to pick it up. At that time Plaza Kia did provide him with a document guaranteeing we would fix the dent. We have always intended, and still intend to, honor that promise. When we attempted to schedule the home appointment for dent removal, [redacted] said that he could only do it on a Saturday – however this type of service is available only Monday through Friday. We explained that it would only take about 25 minutes for a dent so small to be repaired, but it had to be done on a weekday. [redacted] stated he would let us know as soon as his schedule allowed for a weekday appointment. About a week later, [redacted] suddenly returned with his vehicle to the dealership, demanding that he be able to return his car. It was explained to him at that time that nothing of the sort could be done at such a late stage, that the Sorrento could not be refunded or exchanged, and that he was essentially surrendering his lease. [redacted] insisted on leaving his vehicle behind anyway. At this time, we must assert that absolutely no physical altercation took place at any time. When it became clear that [redacted] was intent on leaving his car behind and surrendering his lease, Claudio P[redacted] accepted the keys and bid [redacted] goodbye courteously. We are now in possession of his “grounded” vehicle and we’re not sure if he understands that he must continue making lease payments if he doesn’t wish to default on his loan from the bank. These are factors that are out of our control. We can offer him the following options: 1. Return to Plaza Kia to pick up his vehicle and we will attempt to reverse the “grounding” that occurred automatically when he left the car behind. We will also guarantee, once again and as always, that the dent will be repaired. 2. Trade the vehicle for a different vehicle – pending value assessment. With this option, [redacted] must keep in mind that there will most definitely be negative equity on the Sorrento. Beyond options 1 and 2 described above, [redacted] may choose to deal directly with Kia Motors Finance to sort out additional options.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are holding no deposit for [redacted] nor do we owe him delivery of a vehicle. It is true that the 2009 Altima was mispriced online (in error) when [redacted] originally saw the listing. We understand that this may have been frustrating for [redacted] and we apologize for the error, however Plaza...
Auto Mall is not obligated to honor pricing that is inaccurate – as is stated in our disclaimers. Nor does this change the fact that, unfortunately, this particular vehicle will not start, cannot be driven, and did not pass inspection. We have since taken the vehicle down from all websites until it can be repaired. When it is repaired, we will make it available again online and on our lot – at the correct price. If [redacted] is still interested at that time, he is welcome to visit and purchase the vehicle at the appropriate and fair asking price. If not, we will be happy to suggest another vehicle from our large assortment of quality pre-owned inventory.