Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
So sorry for the late response This issue has just turned worst as I came to get my car and since I made a report to you they hiked up the price from 3500 to 5900 for the same work which was done to the car. The director has been calling my husband and stated that he was going to hike up the price because I am defaming them with you I need my car and even had a buyer and they refused to give me my car because I am not paying them another price which they feel I owe and I don't. This is injust and I need your help please. “Imagination is more important than knowledge. Knowledge is limited. Imagination encircles the world. [redacted].......
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did not go back to Plaza Hyundai because they charged me a higher cost and I could not trust the work. I told them I wanted to return the parts which I could not use in my car. The parts Plaza Hyundai "so called" replaced could not be used. I attached a picture showing that the parts were not legit and could not be used when I had to get my car re-serviced. I still have the parts which were useless. I want my money back for the parts which could not be used in my car.There was no need to go back to Plaza Hyundai because I could not trust their work, their product, nor their honesty regarding the process. They are committing acts of fraud among customers like myself.They can have the parts which were not useful. At this point, they have not been in my car and are placed in a box.Thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry to hear that you received an unexpected bill from Toyota for your over-milage. However, at no time did Plaza Toyota or Phil E[redacted] assure that those fees would be waived. It is not our power to make those kind of guarantees - as the decision is made by Toyota Financial. You will note...
that such a guarantee is not included anywhere on your paperwork. However, in order to offset the costs that you incurred due to over-milage, Phil E[redacted] did waive the damage fees on your returned vehicle as well as the 4 outstanding lease payments. Additionally, for your new Toyota lease, the milage was raised to 15,000 miles at no extra cost. When combined, your savings on damage fees and waived payments for your returned vehicle, plus the potential savings on over-milage for your current lease are rather substantial. The attached "Buyers Order" reflects all of the above. Please feel free to reach out to us directly if you require further explanation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT...
been resolved because:
[The matter is still "Open" and pending". I will be satisfied when I read that the issue is over, done and resolved by both Hyundai Plaza and Hyundai Finance.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Plaza Honda maintains that the issue [redacted] complains of was not caused by our Service Dept. Despite, we offered him assistance in a reduction on the cost of repairs in an effort to satisfy his concerns and to keep his business. He did not accept our initial offer and instead brought the issue to...
the manufacturer, Honda. Honda then reached out to us directly and after speaking with us, the manufacturer offered [redacted] a 1 time replacement coverage even though his vehicle was out of warranty. We were happy that [redacted] got this approval - thanks to our help - and had every intention of performing the repairs for him. However, now that we have seen this complaint - which was made after we facilitated the approvals he needed and the issue resolved - we are rightly concerned that he will continue to inaccurately blame Plaza Honda for every issue that arises with his vehicle. Based on our interactions with [redacted], we feel certain that regardless of the amount of effort we make on his behalf, our efforts will never satisfy this particular customer. We have now spoken with the manufacturer and they have retracted their offer of coverage as it will not maintain the working relationship we were hoping to achieve by the offer made. We wish [redacted] the best of luck with his vehicle.
We are sorry that [redacted] feels she was misled. The link she provided has a listing price of $17,639.00. The customer was quoted over the phone due to the long commute. There is a flat fee of $75.00 that is charged to every deal.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]My issue is that it was not explained to me that pre-payment was required, and that my car would be held for 7 days. Strangely enough, the glass arrived the next day. I think that is highly suspicious. We can close this case, however, I would like to have my issue posted as a comment. I believe that it is illegal to hold a car and demand pre-payment without previously explaining the terms of the purchase. Plaza Toyota needs to be clearer with their policies before asking customers to make a decision.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. My response is attached to this email along with my evidence.
Sincerely, [redacted]
Plaza Honda is in communication with [redacted]. His navigation display unit was replaced. The issue with [redacted]’s radio is unrelated to the navigation unit and requires additional diagnostics. The service for the radio can only be completed on a weekday because assistance from the...
manufacturer (Honda) is required. Plaza Honda’s Service Manager is coordinating a schedule where [redacted] can bring the vehicle in.
We understand [redacted] frustration that her vehicle will not pass inspection. However, we explained to the customer that the car needs to complete a drive cycle in order to set the monitors for the NYSI requirements – which means it must be driven at a certain speed for a specific number of...
miles. [redacted] has been unable to perform the drive cycle herself – so we offered to perform it for her, but she refused. The car will not pass inspection and there is nothing more that can be done until the drive cycle is completed.
[redacted] visited our Service Center on 4/*/16 because the check engine light was on. Our technician inspected the vehicle and discovered that the wires for her injector and ignition had been bitten/eaten through by some kind of animal - likely rats. This was a laborious repair due to the...
terrible condition of the wires. However the repairs were completed over 10 hours and the car was returned to working condition. Ultimately, [redacted] was charged for only 8 hours of labor – she has already received a discount of 2 hours labor. Her repair order is attached here.
We are holding no deposit for [redacted] nor do we owe him delivery of a vehicle. It is true that the 2009 Altima was mispriced online (in error) when [redacted] originally saw the listing. We understand that this may have been frustrating for [redacted] and we apologize for the error, however Plaza...
Auto Mall is not obligated to honor pricing that is inaccurate – as is stated in our disclaimers. Nor does this change the fact that, unfortunately, this particular vehicle will not start, cannot be driven, and did not pass inspection. We have since taken the vehicle down from all websites until it can be repaired. When it is repaired, we will make it available again online and on our lot – at the correct price. If [redacted] is still interested at that time, he is welcome to visit and purchase the vehicle at the appropriate and fair asking price. If not, we will be happy to suggest another vehicle from our large assortment of quality pre-owned inventory.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
So sorry for the late response This issue has just turned worst as I came to get my car and since I made a report to you they hiked up the price from 3500 to 5900 for the same work which was done to the car. The director has been calling my husband and stated that he was going to hike up the price because I am defaming them with you I need my car and even had a buyer and they refused to give me my car because I am not paying them another price which they feel I owe and I don't. This is injust and I need your help please. “Imagination is more important than knowledge. Knowledge is limited. Imagination encircles the world. [redacted].......
Sincerely,
[redacted]
In order to resolve this complaint we need to speak to the customer directly. A manager has tried several times and was unsuccessful.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Please be advised [redacted]'s contact information has been removed from our database, he will no longer receive any advertising. Thank You.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did not go back to Plaza Hyundai because they charged me a higher cost and I could not trust the work. I told them I wanted to return the parts which I could not use in my car. The parts Plaza Hyundai "so called" replaced could not be used. I attached a picture showing that the parts were not legit and could not be used when I had to get my car re-serviced. I still have the parts which were useless. I want my money back for the parts which could not be used in my car.There was no need to go back to Plaza Hyundai because I could not trust their work, their product, nor their honesty regarding the process. They are committing acts of fraud among customers like myself.They can have the parts which were not useful. At this point, they have not been in my car and are placed in a box.Thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry to hear that you received an unexpected bill from Toyota for your over-milage. However, at no time did Plaza Toyota or Phil E[redacted] assure that those fees would be waived. It is not our power to make those kind of guarantees - as the decision is made by Toyota Financial. You will note...
that such a guarantee is not included anywhere on your paperwork. However, in order to offset the costs that you incurred due to over-milage, Phil E[redacted] did waive the damage fees on your returned vehicle as well as the 4 outstanding lease payments. Additionally, for your new Toyota lease, the milage was raised to 15,000 miles at no extra cost. When combined, your savings on damage fees and waived payments for your returned vehicle, plus the potential savings on over-milage for your current lease are rather substantial. The attached "Buyers Order" reflects all of the above. Please feel free to reach out to us directly if you require further explanation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT...
been resolved because:
[The matter is still "Open" and pending". I will be satisfied when I read that the issue is over, done and resolved by both Hyundai Plaza and Hyundai Finance.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please be advised one of our Managers has tried to contact Ms. Ryan and has been unsuccessful. Please forward best contact information. Thank you.
Plaza Honda maintains that the issue [redacted] complains of was not caused by our Service Dept. Despite, we offered him assistance in a reduction on the cost of repairs in an effort to satisfy his concerns and to keep his business. He did not accept our initial offer and instead brought the issue to...
the manufacturer, Honda. Honda then reached out to us directly and after speaking with us, the manufacturer offered [redacted] a 1 time replacement coverage even though his vehicle was out of warranty. We were happy that [redacted] got this approval - thanks to our help - and had every intention of performing the repairs for him. However, now that we have seen this complaint - which was made after we facilitated the approvals he needed and the issue resolved - we are rightly concerned that he will continue to inaccurately blame Plaza Honda for every issue that arises with his vehicle. Based on our interactions with [redacted], we feel certain that regardless of the amount of effort we make on his behalf, our efforts will never satisfy this particular customer. We have now spoken with the manufacturer and they have retracted their offer of coverage as it will not maintain the working relationship we were hoping to achieve by the offer made. We wish [redacted] the best of luck with his vehicle.
We are sorry that [redacted] feels she was misled. The link she provided has a listing price of $17,639.00. The customer was quoted over the phone due to the long commute. There is a flat fee of $75.00 that is charged to every deal.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]My issue is that it was not explained to me that pre-payment was required, and that my car would be held for 7 days. Strangely enough, the glass arrived the next day. I think that is highly suspicious. We can close this case, however, I would like to have my issue posted as a comment. I believe that it is illegal to hold a car and demand pre-payment without previously explaining the terms of the purchase. Plaza Toyota needs to be clearer with their policies before asking customers to make a decision.
Sincerely,
[redacted]
Plaza Auto Mall will not assume responsibility for any fees or expenses.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. My response is attached to this email along with my evidence.
Sincerely, [redacted]
Plaza Honda is in communication with [redacted]. His navigation display unit was replaced. The issue with [redacted]’s radio is unrelated to the navigation unit and requires additional diagnostics. The service for the radio can only be completed on a weekday because assistance from the...
manufacturer (Honda) is required. Plaza Honda’s Service Manager is coordinating a schedule where [redacted] can bring the vehicle in.
We understand [redacted] frustration that her vehicle will not pass inspection. However, we explained to the customer that the car needs to complete a drive cycle in order to set the monitors for the NYSI requirements – which means it must be driven at a certain speed for a specific number of...
miles. [redacted] has been unable to perform the drive cycle herself – so we offered to perform it for her, but she refused. The car will not pass inspection and there is nothing more that can be done until the drive cycle is completed.
[redacted] visited our Service Center on 4/*/16 because the check engine light was on. Our technician inspected the vehicle and discovered that the wires for her injector and ignition had been bitten/eaten through by some kind of animal - likely rats. This was a laborious repair due to the...
terrible condition of the wires. However the repairs were completed over 10 hours and the car was returned to working condition. Ultimately, [redacted] was charged for only 8 hours of labor – she has already received a discount of 2 hours labor. Her repair order is attached here.
[redacted] refund was processed on 4/**/16, please allow 5-7 business days for the credit to appear on the credit card statement.
We are holding no deposit for [redacted] nor do we owe him delivery of a vehicle. It is true that the 2009 Altima was mispriced online (in error) when [redacted] originally saw the listing. We understand that this may have been frustrating for [redacted] and we apologize for the error, however Plaza...
Auto Mall is not obligated to honor pricing that is inaccurate – as is stated in our disclaimers. Nor does this change the fact that, unfortunately, this particular vehicle will not start, cannot be driven, and did not pass inspection. We have since taken the vehicle down from all websites until it can be repaired. When it is repaired, we will make it available again online and on our lot – at the correct price. If [redacted] is still interested at that time, he is welcome to visit and purchase the vehicle at the appropriate and fair asking price. If not, we will be happy to suggest another vehicle from our large assortment of quality pre-owned inventory.