ROAM Data

Dear [redacted] ,Discount Living Rooms deeply apologies for any inconvenience caused to our custoemr, as we work closely with our delivery partners to ensure all damages are dealt with expeditiously, and to communicate this information with our customers and ourselves.? We will revisit our policies and procedures with our partners to ensure these standards are carried out going forward.Although we quote a 4-week time frame, delays occasionally do occurWhen this happens, we communicate this information to our customers and inform them when they can expect delivery? Unfortunately, we learned of the damage much later in the process than is acceptable with our partners, and we apologize for the delay of this information to our customerWe are currently working with our delivery partners as well as the manufacturer to order a brand new replacement to deliver to our customer.Per our Returns & Cancellations policy (attached):-? Any cancellation requests submitted hours after the order is placed are subject to the Returns Policy below.-? Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and ? round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.-? We stand by our productsYou will not be charged for the redelivery of any previously damaged productsWe reserve the right to fix damaged or defective pieces at our discretion.You may also find our full Returns & Cancellations policy on our site:? [redacted] At this time, we are unable to issue a refund to our customer, as a chargeback has been initiated with her bankUpon dismissal of this dispute, we may either order a replacement and expedite delivery to our customer, or we may issue a refund minus the 30% restocking fee and round-trip shipping (per our policy).Should the customer have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? I did not received the items in the time frame indicated by business at time of purchase? ? The business has not agreed to issue a full refund.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Dear [redacted] ,The customer placed this order on August **, 2017, and received delivery of the merchandise on September **Should the customer wish to return the merchandise, we will issue a refund of the purchase price minus a 30% restocking fee and round-trip shipping costs, if within days of receiptPer our Returns & Cancellations policy (attached):"Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free." Should the customer wish to discuss this matter in more detail, we encourage her to contact our Customer Success Team at ###-###-####Kind regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Its like they forced me to accept the $towards the damaged furnitureI sent them multiple emails and followups regrading the same mentioning that $is not at all a fair compensation for the things that happened to me and the compensation for the damaged furniture and the issues with their delivery partners and the time I spent in 100s of emails and phone calls.It was like they told me to either accept $or get nothing for the things happenedSo I was left with no choice to take $and I clearly mentioned the same to their managers regarding the same.I clearly read the terms of your Free white Glove delivery policy and I do not have to read it one more timeI think its the time you guys have to make sure you sales and delivery managers know your policyYou are definitely cheating customers with your white glove delivery policy by telling me that you do not have service to Minnesota and there by you can not offer a Free Glove delivery and that is what happened to me.You keep repeating the same thing again againYou can not make things true by repeating the incorrect thing again and again.Technically I do not have any order below $for you to charge me the delivery feeMy both the orders are together and that is how your sales person has created as two different orders to again cheat meMy first order was not even released and was on hold until I added a new bed to the orderStop cheating customers with your unfair business practisesYou guys have wasted lot of my timeYour furniture cost is less only because you send damaged furnitureI should have looked at all your reviews before even placing this orderI will never recommend your company to any of my friends and colleaguesYou guys really cheated meI repeat you cheated me.? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

The customer received delivery of the merchandise on February **, however one nightstand was refused due to damageWe ordered a replacement from the manufacturer, which is scheduled to be delivered to the local hub by March **Once the item has been delivered, they will inspect and contact the customer to schedule a delivery date and time frame

Dear [redacted] ,Bedroom Furniture Discounts deeply apologizes for the damages to our customer's furniture, as we know it can be frustrating to learn of damage to merchandise prior to delivery.? We are solely a distributor and not a manufacturer and therefore do not stock merchandiseSince all of the furniture is ordered from the manufacturer to our warehouse and then delivered to the customer, damage does occasionally occur in transportWhen this happens it is noted and we take the appropriate steps to rectify the matter.When the customer informed us of the issues regarding the bed that was delivered to her home on February ***, we immediately contacted the manufacturer to for further investigation of this particular item to determine an appropriate resolutionWe strongly encourage all customers to note any damage(s) on the Proof of Delivery form at the time of deliveryPer our Returns & Cancellations policy (attached):Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good conditionThoroughly inspect the furniture prior to signingIn the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s)In addition, please take pictures of items in question and email them to [redacted] within hours of your delivery.? Do not accept damaged furniture.Provided you note the issue on the delivery slip and photograph the items with issues and send us the photographs,? the manufacturer will send replacement parts free of charge and the white glove delivery company will be able to bring the items to perfect condition.? We stand by our productsYou will not be charged for the redelivery of any previously damaged productsWe reserve the right to fix damaged or defective pieces at our discretion.Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.Additionally, we have ordered brand new nightstands from the manufacturer, and will expedite these items to the customer as soon as they become available from the manufacturer's warehouse.? We apologize again for any inconvenience this order has caused our customerShould she have further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.? Kind regards

Dear [redacted] ***,Bedroom Furniture Discounts deeply apologizes for the delay in shipment and delivery of our customer's merchandise, as we work closely with our delivery partners to ensure orders are picked up and delivered in a timely mannerThe merchandise is currently at the local delivery company undergoing inspection, and the customer will be contacted the week of November * to schedule a delivery date and time frame.As compensation for the wait time, we offered the customer $to use for a future purchase, however the customer declinedUnfortunately, we are unable to offer the customer additional discounts on this order.Should the customer have further questions or wish to discuss this matter in more detail, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The furniture was delivered in good conditionMy complaint has to do with the quality of the product after minimal use The table top finish should not be chipping off after one monthAlthough you have a "return policy," no where in it does it address product quality issuesI would think most pieces are delivered in good shape because they are new Your "policy" stands to only protect your business Who in their right mind would consent to a 30% restocking fee and shipping costs for poor craftsmanship.? I might as well throw 500-dollars out the window as that is about what I would have to give up to return the table This option also leaves me with no table at allPlease explain how you back the products you sell in regards to qualityMy issue is not one that a technician can fix so the one year warranty is useless to meThe only thing a technician can do is color the chipped areas with a stain penThis would last about a week due to the fact that the top is continuing to chipThe quality is so poor the table will have no finish on the top within a yearDo the right thing and back the quality of your product In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Their response is an outright lie! I did in fact write the issue with the headboard in the electronic delivery slip (which I have a picture of) and I spoke with the company on the day of delivery using the delivery persons phone In addition I have followed up with numerous phone calls and emails and received NO help or response from this company In fact, they forged my signature and sent it to the credit card company(which I have proof) Their response if therefore unacceptable and I would like a refund of the cost of the headboard In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To Whom It May Concern,As previously stated:- All merchandise was signed off as 'delivered in acceptable condition' by the customer at the time of delivery.- We received photos from the customer of what he believed to be damages.- We forwarded the photos to the manufacturer, who upon further review, determined there was no damage to the merchandise, as the collection is meant to have a distressed finish.Unfortunately, there is nothing further we can do to assist the customer.Kind regards?

Dear [redacted] ***,Bedroom Furniture Discounts deeply apologizes for the damages to the customer's merchandiseWe work closely with our delivery partners to ensure all items are thoroughly inspected prior to delivery, and that all damages are properly documentedWe will revisit our policies and procedures with them to ensure these standards executed going forward.On June *, the customer informed us he refused the bedroom set due to issues with the headboardWe have ordered a brand new headboard from the manufacturer, which is currently at the local delivery company along with the rest of the bedroom setThe customer will receive a call from the delivery company the week of August [redacted] to schedule a delivery date and time frame.Bedroom Furniture Discounts apologizes again for any inconvenience that was caused by this issueShould the customer have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have done everything possible to get both companies to stand behind their warranty, they are not taking care of this issueWhere do I turn how do I get my warranty repair or replacement and or total refund I the consumer is getting a bad deal with no resolution to the issueI believe the company should replace my living room set or refund me money since they cannot repair the warranty issueEither business can do this they are both responsible In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear *** [redacted] ,The customer was scheduled for delivery of the replacement chest on October *We will issue a full refund to the customer should she reject the piece upon delivery due to damages, as we reserve the right to restore damaged pieces, per our Returns & Cancellations policyOtherwise, the customer may return the piece within days of receipt for a refund of the purchase price minus a *0% restocking fee and round-trip shipping costs.Should she have further questions or wish to discuss this matter in more detail, we encourage the customer to contact our Customer Success Team at [redacted] Kind regards

Dear [redacted] ,Bedroom Furniture Discounts apologizes to the customer for the misinformation we received from the manufacturer, as we realize this has been a great cause of inconvenienceUpon initially placing the order with the manufacturer, we were told the merchandise was in stock and should ship within the standard 1-weeksWhen following up on the shipping status, we were informed that the merchandise was allocated to a different order in error, and there would be no available stock until November.We apologize again for the inconvenience the customer has experiencedShould he wish to discuss this matter in more detail, we encourage the customer to contact our Customer Success Team at ###-###-####

Dear [redacted] We mailed a check for $to the customer on October * for any inconvenience she has experiencedShould she have further questions, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [This company has been a complete nightmare to work with!!!! They use bullying tactics and lie to there customers as they did to me in this instanceThe 1st time I requested to cancel this order Joel with that company let me know I would only need to be responsible for the 30% restocking fee, he said since it hadnt actually shipped that the roundtrip fee would not applyWhen I spoke to Joel and requested to cancel I was under the impression that this item hadnt shipped, ? I'm being charged on an item that never made it round trip to me, how is that fair especially when I requested to cancel this I was told it hadnt shippedThis is wrong and I honestly will be seeking legal? counsel? regarding thisWill NEVER do business with this company again and have started telling everyone I know about my experience and these [redacted] and to avoid them like the plague.In good faith this company should not tact on this roundtrip fee, this item didnt make it roundtrip and when I spoke to Joel he said I would only be responsible for the restocking fee/said nothing about a round trip feeI was told that it hadnt actually shipped but was ready to shipI should only be responsible for the 30% restocking fee.Had this order been cancelled the 1st time as I requested, I wouldnt have gotten these ridiculous round trip fees tacted onIf this is not resolved to my liking I will be forced to seek legal action to? resolve and bring attention to this companies deceptive and unfair practices.? ] ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As I have stated over and over again, I followed all the businesses rules about reporting damaged merchandise and want to return themAfter lying about whether I followed the rules they have changed their story to say the merchandise isn't damagedEven if it was not damaged I had the right to return this purchase according to their published rulesI maintain that I want to return this purchase and anything short of that is unacceptable and in violation of their own policies In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom It May Concern,Bedroom Furniture Discounts apologizes to the customer for the damages and defects to the merchandise, as we work closely with our delivery partners to ensure all items are thoroughly inspected prior to deliveryWe will revisit our policies and procedures to ensure thorough inspection is conducted prior to delivery, as well as full installation and debris removal.Upon delivery, the customer noted scratches on the dresser drawer, missing knobs and uneven drawers to the storage bedWe ordered replacement parts for the dresser and storage bed that were delivered to the customer on August **The delivery company installed the replacements to the dresser and storage bedPer the agreement between the customer and the delivery company, we issued the customer a refund in the amount of $630.00.We apologize again for any inconvenience caused to our customerShould she have further questions or wish to discuss this matter in more detail, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted] ,Bedroom Furniture Discounts deeply apologizes to our customer for any frustration or inconvenience, as we are always disappointed to hear of damage to our customers' furnitureWe work closely with our delivery partners to ensure all damages are promptly reported so we may order replacements immediately and deliver to our customers as soon as possibleWe will revisit our policies and procedures to ensure these standards are carried out going forward.On August *, we received notification from our delivery partner that due to damages, the customer would not receive the dresser of the bedroom set, scheduled for delivery on August *We informed the customer immediately, and have ordered replacement pieces, which are scheduled to ship from the manufacturer no later than September **Once the pieces ship, we will work with our delivery partner to thoroughly and expeditiously service the dresser, and schedule the customer for delivery as soon as possible.We apologize again for the damages to the customer's dresser, and are working hard to rectify the situationShould he have further questions or concerns, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted] ,Depending on the pricing tier, the customer may receive a discount of 5%-15%.Kind regards?