ROAM Data

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did not received the items in the time frame indicated by business at time of purchase The business has not agreed to issue a full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom It May Concern,Bedroom Furniture Discounts apologizes for the delay in sending the refund check, as well as initially sending to the incorrect mailing address in errorAccording to our records, we show that the refund check was sent out to the customer's correct mailing address on May ** Should she have further questions or wish to discuss this matter in more detail, we encourage her to contact our Customer Success Teat at ###-###-####.Kind regards

To Whom It May Concern,Dining Rooms Outlet has confirmed with the delivery company that the customer will receive a call on Monday, February ** to schedule a delivery date.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I typed in paula seen bedroom and added todays date as soon as I read this e-mail it comes up every time, 50%of!from ***The time is also todays in the right hand corner of picture in the task barHow much plainer can it be???? I want the 50% off
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Its like they forced me to accept the $towards the damaged furnitureI sent them multiple emails and followups regrading the same mentioning that $is not at all a fair compensation for the things that happened to me and the compensation for the damaged furniture and the issues with their delivery partners and the time I spent in 100s of emails and phone calls.It was like they told me to either accept $or get nothing for the things happenedSo I was left with no choice to take $and I clearly mentioned the same to their managers regarding the same.I clearly read the terms of your Free white Glove delivery policy and I do not have to read it one more timeI think its the time you guys have to make sure you sales and delivery managers know your policyYou are definitely cheating customers with your white glove delivery policy by telling me that you do not have service to Minnesota and there by you can not offer a Free Glove delivery and that is what happened to me.You keep repeating the same thing again againYou can not make things true by repeating the incorrect thing again and again.Technically I do not have any order below $for you to charge me the delivery feeMy both the orders are together and that is how your sales person has created as two different orders to again cheat meMy first order was not even released and was on hold until I added a new bed to the orderStop cheating customers with your unfair business practisesYou guys have wasted lot of my timeYour furniture cost is less only because you send damaged furnitureI should have looked at all your reviews before even placing this orderI will never recommend your company to any of my friends and colleaguesYou guys really cheated meI repeat you cheated me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company took months and days to fulfill an order that they promoted as to week delivery. The company offered nothing for there shortfall. The only think they offered was that I could cancel the item after months of waiting. I just think that it should be noted on their file that they are shady and have not resolved the matter in an acceptable way.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern,Bedroom Furniture Discounts deeply apologizes for displaying incorrect pricing on our site, and has since rectified the issueOur Sales Manager is reviewing the details of this order, and will follow up with the customer to see if we may be able to offer credit towards a future purchase.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Product not deliveredno proper responsenot happy with vendor
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Their story is a flat out lye Their policy form represent no prove fo their argument an never will since it is fabricated (unless of course they are about to falsafy and manufacture statements on my behalf--at this point I wouldn't put it passed them!) The merchandise was not delivered after months of it being ordered; there was no cancellation on my part on March *** AT ALL Delivery was never attempted, the only exchange of physical form is them taking my money and providing zero merchandise You have my documentation on the matterI have never dealt with such unscrupulous "business" in my life Hundreds of dollars in exchange for nothingness and quite a bit of frustration An entity like this is a disgrace to any industry and should not be allowed to existI demand my money back.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Bedroom Furniture Discounts deeply apologizes for the damages to our customer's furniture, as we know it can be frustrating to learn of damage to merchandise prior to delivery. We are solely a distributor and not a manufacturer and therefore do not stock merchandiseSince all
of the furniture is ordered from the manufacturer to our warehouse and then delivered to the customer, damage does occasionally occur in transportWhen this happens it is noted and we take the appropriate steps to rectify the matter.When the customer informed us of the issues regarding the bed that was delivered to her home on February ***, we immediately contacted the manufacturer to for further investigation of this particular item to determine an appropriate resolutionWe strongly encourage all customers to note any damage(s) on the Proof of Delivery form at the time of deliveryPer our Returns & Cancellations policy (attached):Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good conditionThoroughly inspect the furniture prior to signingIn the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s)In addition, please take pictures of items in question and email them to *** within hours of your delivery. Do not accept damaged furniture.Provided you note the issue on the delivery slip and photograph the items with issues and send us the photographs, the manufacturer will send replacement parts free of charge and the white glove delivery company will be able to bring the items to perfect condition. We stand by our productsYou will not be charged for the redelivery of any previously damaged productsWe reserve the right to fix damaged or defective pieces at our discretion.Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.Additionally, we have ordered brand new nightstands from the manufacturer, and will expedite these items to the customer as soon as they become available from the manufacturer's warehouse. We apologize again for any inconvenience this order has caused our customerShould she have further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####. Kind regards

Dear *** ***,As stated before, we are unable to issue a refund to our customer, as a chargeback has been initiated with her bankUpon dismissal of this dispute, we may either order a replacement and expedite delivery to our customer, or we may issue a refund minus the 30% restocking fee and round-trip shipping- per our Returns & Cancellations policy.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Product not deliveredno proper responsenot happy with vendor
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Bedroom Furniture Discounts deeply apologizes for the inconvenience and frustration our customer has experienced, and we are working closely with the manufacturer to rectify the situation as soon as possibleGoing forward, we will make sure the customer receives constant updates
regarding the status of the replacement storage drawer and bunk bed hardwareAdditionally, we will revisit our policies and procedures with our delivery partners to ensure all merchandise is thoroughly inspected for damages and that all pieces have the necessary materials for assembly. Upon learning of the issues upon delivery, we immediately notified the manufacturer to order the correct hardware for the bunk bed and a replacement under bed storage drawerUnfortunately, the manufacturer sent incorrect hardware to the customerWe have contacted their management team to ensure the correct hardware has been ordered, and will ship directly to the customer as soon as it becomes available in their warehouseAdditionally, the replacement under bed storage drawer has shipped from the manufacturer and is currently in-transit to the delivery company.We apologize again for the issues our customer has experienced, and will continue to work closely with all parties to have these issues rectified as soon as possibleShould the customer have questions or concerns in the meantime, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My husband is a disabled veteran and cannot bend to look at the chair as they brought it inthey were aware he was disabled and did not offer to look at it for him, and they brought it in with no wrap or box or blanket on itThey put it against the wall so he could not move it to get behind it to see itwe have dealt with rude people and cannot get a corp number to call I have sent several emails to the supposed CEO and no reply
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern,Bedroom Furniture Discounts apologizes for the delay in delivery, as we work closely with our delivery partners to ensure merchandise is delivered in a timely manner to our customersWe will have our delivery company contact the customer as soon as possible to schedule a
delivery date and time frame that is most convenient for her.Should she have any questions in the meantime, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did not received the items in the time frame indicated by business at time of purchase The business has not agreed to issue a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Dear *** ***,Depending on the pricing tier, the customer may receive a discount of 5%-15%.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Complaint will stay open as I await the manager's call to see what compensation is offered and to see if we can reach an agreement.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Bedroom Furniture Discounts apologizes for any inconvenience our customer has experiencedShould he have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
NOT HAPPY WITH THIS COMPANY ITS NOT RIGHT IA M BEING BILLED STILL FROM THE FINANCE COMPANY WITH INTEREST FRO SOMETHING I WASN'T ABLE TO USE 2700.00 BEDROOM FURNITURE SHOULD PAY UP THEY TOOK MY MONEY IN AN INSTANCE AND NOW THEY NEED TO PAY BACK THE MONEY I AM DUE
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***