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ROAM Data Reviews (331)

Product is not Delivered?

Dear [redacted] **,Bedroom Furniture Discounts apologizes to our customer for the damages to her bed, as we work closely with our delivery partners to ensure damages are promptly reported so we may expeditiously order replacementsWe are solely a distributor and not a manufacturer, therefore we do not stock the merchandiseSince all of the furniture is ordered from the manufacturer to our warehouse and delivered to our customer, damage does occasionally occur in transportWhen this happens, it is noted and we take the appropriate steps to rectify the matter.The customer refused delivery of the bed on the most recent delivery date of March ***We have ordered a brand new replacement from the manufacturer, which is transit to the local hub for inspectionOnce inspected, we will expedite delivery to our customerShould the customer wish to cancel, we will issue a refund of the purchase price minus a 30% restocking fee and round-trip shipping costsPer our Returns & Cancellations policy:Any cancellation requests submitted hours after the order is placed are subject to the Returns Policy below.Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.Returned items are never resold to customers, as they are no longer new; they are usually donated to charityWe deeply apologize for any inconvenience our customer has experiencedShould she have further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.? Kind regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This display of customer service incompetence going on here is staggeringI have attached a picture of what was in the box that was delivered and you can clearly see there aren't any guard railsAs a matter of fact, I inspected every square inch of the box and guess what? NO GUARD RAILSI have repeatedly said they were not delivered, but you all are either not listening or just thinking I'll leave this alone if you keep repeating yourselvesThe fact of the matter is someone dropped the ball because this order is still not complete and I will continue to reject responses until I receive the missing partsThis order was placed almost months ago and is still not any closer to being completedThis is a complete failure on the part of Bedroom Furniture Discount, and seeing how I paid $for this order in the first place I will not pay another dime for what I should already haveThis is 100% on the company and manufacturer and the fact you all are trying to pin this on me is pathetic In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The following is your billing summary, you were billed times in one month as part of a catch up billing as you were not billed during those months in which you contracted our service: CST: [redacted] Cash Sale Billing Month Amount Date of transaction CS: [redacted] February $ 3/3/CS: [redacted] January $ 2/17/CS: [redacted] December $ 1/11/CS: [redacted] November $ 12/17/CS: [redacted] October $ 11/23/CS: [redacted] September $ 10/15/CS: [redacted] August $ 9/18/CS: [redacted] July $ 9/16/$

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This order was placed on 6/ [redacted] and had a quoted to week delivery As of 9/**, I still have not received The claim of the company that I refused the merchandise is false They called me to say that it was damaged in transit and being re-ordered That was on 8/ [redacted] and over weeks later, it has not shipped The company is good at responding to emails saying they value customers However, they still have not delivered on a product that was ordered months ago They said they will return my entire purchase less a 30% charge or I just have to wait for it Terrible customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] ***,The customer placed this order on February **, 2017, and received delivery of the merchandise on April *- Proof of Delivery form attachedThe items were signed off as delivered "in good condition with no defects or damages." The customer later contacted us to report issues with some of the merchandise that was deliveredUnfortunately, the manufacturer's year warranty does not cover post-delivery damagesWe would be happy to refer the customer to a local furniture technician in his area to assess the damages.Should the customer wish to return the merchandise, we will issue a refund of the purchase price minus a 30% restocking fee and round-trip shipping costsPer our Returns & Cancellations policy (attached):Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good conditionThoroughly inspect the furniture prior to signingIn the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s)In addition, please take pictures of items in question and email them to [redacted] within hours of your delivery. Do not accept damaged furniture.Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.Should the customer have further questions or wish to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

To Whom It May Concern,Discount Living Rooms received an email from the customer on April **, stating that due to delivery delays and the fact that she would be traveling abroad during the summer, she could not find an alternate person to receive the merchandise and requested to cancel the orderAt that time, we informed her of our Returns & Cancellations policy, as well as the fees that would be applied.Below is the timeline between Discount Living Rooms and our customer: [redacted] - Customer placed her order with Discount Living Rooms [redacted] - Merchandise shipped from the manufacturer's warehouse; customer's card was charged, per our policy [redacted] - Customer inquired about delivery timeline and asked about possibly cancelling, decided to proceed with order [redacted] - Customer would not wait any longer, as she would not be available to accept delivery; informed customer of cancellation fees [redacted] - Refund was issued to customer less restocking and shipping fees, per our policy, attachedWe have supplied our Returns & Cancellations policy multiple times, which outlines the fees that would be deducted and why we apply themAttached is Returns & Cancellations policy, as well as the 'Click to Accept Terms' page for review.? Kind regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Bedroom Furniture Discounts are not referring to my purchase in this responseI purchased the furniture on July *, and received it on August **, I've attached necessary documents proving that I was sold someone elses returned furniture due to defects, not the new furniture I was promised In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] **,Bedroom Furniture Discounts is not currently offering 50% off any of our productsOur current Spring Sale is offering the following (sales banner attached):Silver Sale: Spend $1000-$1499, Get $offGold Sale: Spend $1500-$2499, Get $offPlatinum USA: Spend $2500-$4999, Get $ offDream Sale: Spend $5000+, Get $offWe apologize for any confusion regarding this saleShould she have further questions or wish to discuss this matter in more detail, we encourage the customer to contact our Sales Team at ###-###-####.Kind regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The respondent is being untruthful and here are two pieces of evidence: 1) I did notice issues/problems with the product upon delivery and did log my complaint at that timeThe delivery company took photos of the problems and wrote notes on the delivery receipt regarding the noted problemsThe slip provided to you is not what I signedI have attached a copy of my drivers license so you can see that the signature provided to you is fraudulent2) I followed up shortly after and the representative I corresponded with acknowledged via email that the delivery team passed along the concerns I expressed upon delivery and photos taken at that timeAttached is an email from them admitting that a followed that process and that they received picturesThis is a shady business clearly lying to the Revdex.com and its customersUnless they agree to issue a refund or some other substantive compensation, I will sue them based on their shady business practicesThank you for your review of this matter [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The fact that the furniture was not in stock even though the website showed it is the first problem The second problem is that I was told that the furniture would be delivered in October on separate occasions I then decided to wait until those dates to follow up When I followed up because the furniture had not yet arrived, that is when I was told it would be pushed back to November Since I had placed the order on September ***, I was getting charged interest from my credit card company Basically I had to pay money for an item that I never even received In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To Whom It May Concern,The customer ordered a bed on August **, 2016, and received delivery of the merchandise on August **Upon delivery, we ask customers to inspect furniture to ensure all merchandise is delivered in acceptable condition, and to note any issues, damages or defects on the Proof of Delivery form to be eligible for free replacements.Per the Proof of Delivery form attached, the merchandise was delivered in acceptable conditionCustomers may return the merchandise within days of receipt for a refund of the purchase price minus a 30% restocking fee and round-trip shipping costs, per our Returns & Cancellations policy attachedWe issued this refund on September **.Should the customer have further questions or wish to discuss this matter in more detail, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: To reiterate once again, when the bedroomfurniturediscounts.com employees? (QtyDelivery Men) were onsite at my house they told me," [redacted] "? They? then called the onsite representative in New York to confirm the rejection of the furniture as it does not match and? the representative on the phone also stated," [redacted] ***" I then replied asking," I will receive my refund without any penalty correct, if I choose to reject the furniture at this time?" The representative then replied, " Yes, that is correct." I have repeated this numerous times and provided adequate documentation and factual information including picturesBedroomfurniturediscounts.com has NOT provided any accurate or legal information in this case and I have provided numerous amounts of factual documentationIt is obvious that a full refund was promised by numerous bedroomfurniturediscounts.com employeesNot to mentioned bedroomfurniturediscounts.com NEVER provided or mentioned anything to me about any type of "penalties or fees." Therefore, a full refund is clearly warranted and deservedAs this has been going on for months, I encourage you to put this to rest by enforcing/upholding the full refund without penalty that was promisedThank you, [redacted] ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Dear *** [redacted] ,Bedroom Furniture Discounts is sorry to hear of the damage to our customer's merchandise, as we work closely with our delivery partners to ensure all orders are delivered in perfect condition.Upon delivery of the merchandise on September **, the customer sent back the chest due to damagesIt is currently at the local hub for restoration, and will be completed on October *Per out Returns & Cancellations policy attached, we reserve the right to restore any items refused due to damageShould the customer wish to cancel in the meantime, we will issue a refund of the purchase price minus a *0% restocking fee and round-trip shipping costs.Should she have any further questions or wish to discuss this matter in more detail, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

To Whom It May Concern,Bedroom Furniture Discounts offers Free White Glove Delivery for orders over $999.00, all orders above this amount will be charged for shippingYou may view our Free White Glove Delivery policy here: [redacted] .Our customer received a compensation check in the amount of $for the inconvenienceThere is nothing further we can do for the customerShould he have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They sent out a tech to my house who clearly noted all the issues and tried to fix themCould not fix them so he leftBedroom discount then sent out a second technician who basically instructed that this bed frame is completely junk and needs to be rebuilt, despite it being brand newWhen bedroom discount saw the price of the estimate, they sent me an email stating because it was delivered in acceptable condition, they did not need to do anything elseSo no matter what they say or do at this point I am not satisfied with their serviceIt took almost a year to get my entire order as it kept coming damaged and I finally got one that wasn't damaged at it still is defective yet no one will take responsibilityAnd now that they have seen how much it will cost to fix, they are no longer helping meThis is the absolute worst customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? ? The link that was provided in the response from Bedroom Furniture Discounts does not address my complaint, nor does it provide any information relative to deliveries that are late? Customers of Bedroom Furniture Discounts are not afforded any information with regards to what happens if the delivery is lateAccording to the response provided by Bedroom Furniture Discounts, the customer is forced to accept the delivery regardless of whether or not the delivery occurs within the delivery window? However what Bedroom Furniture Discounts failed to state was that if the customer is not available to accept the delivery at the provided time slot the customer will be charged an additional premiumThis practice is unfair and unacceptable.In addition, the response from Bedroom Furniture Discounts provided a number with which could be used to file a complaint with its customer service? Prior to going to the Revdex.com I attempted to call in order to file a complaint? I was instructed that complaints could only be submitted by email? During my email correspondence with a representative of Bedroom Furniture Discounts I was never provided with a written delivery policy despite my requests for one? I also do not feel my complaint was ever formally recorded or considered ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] ,Dining Rooms Outlet apologizes for the damages incurred to the customer's merchandise, as we work closely with our delivery partners to ensure all items are thoroughly inspected prior to deliveryWe will revisit our policies and procedures to ensure acceptable standards of inspection are carried out prior to delivery.Upon initial delivery of the customer's merchandise, damages were noted to the hutch, as well as defects to the arm chairsWe ordered brand new replacements from the manufacturer, and per the Proof of Delivery form, of the arm chairs has blemishes, and the other arm chair and hutch were delivered in acceptable conditionOnly issues noted on the Proof of Delivery form are eligible for free repair or replacement(s). We have ordered replacements for the damaged arm chair from the manufacturer, and will keep the customer informed of a delivery time frame once the information becomes available to us.We apologize again for any inconvenience caused to our customerShould he have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted] ***,Bedroom Furniture Discounts is sorry to hear of the customer's delivery experience, as we work closely with our delivery partners to ensure all merchandise is properly unpacked and assembled in our customers' homeWe will revisit our policies and procedures with our partners to ensure these standards are carried out going forward.Unfortunately, only items marked 'damaged' or 'defective' at the time of delivery are eligible for free replacement parts or repair, per our Returns & Cancellations Policy attachedWe are happy to have our delivery partner revisit the customer's home to assemble the furniture, as well as assess the condition of the bed for repairAdditionally, we have offered the customer a refund of half the price of the bed for the inconvenience.? Bedroom Furniture Discounts apologizes again for any inconvenience the customer has experiencedShould he have further questions or wish to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards?

Dear [redacted] ,We are unable to offer the customer monetary, as the merchandise was signed off as 'delivered in acceptable condition.' Should the customer wish to further discuss this matter, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

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