ROAM Data

Dear *** ***,Bedroom Furniture Discounts deeply apologizes to our customer for any frustration or inconvenience, as we are always disappointed to hear of damage to our customers' furnitureWe work closely with our delivery partners to ensure all damages are promptly reported so we may order
replacements immediately and deliver to our customers as soon as possibleWe will revisit our policies and procedures to ensure these standards are carried out going forward.On August *, we received notification from our delivery partner that due to damages, the customer would not receive the dresser of the bedroom set, scheduled for delivery on August *We informed the customer immediately, and have ordered replacement pieces, which are scheduled to ship from the manufacturer no later than September **Once the pieces ship, we will work with our delivery partner to thoroughly and expeditiously service the dresser, and schedule the customer for delivery as soon as possible.We apologize again for the damages to the customer's dresser, and are working hard to rectify the situationShould he have further questions or concerns, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

Dear *** ***,Bedroom Furniture Discounts apologizes for the delay, as we work closely with our delivery partners to ensure our customers receive delivery of their merchandise in a timely mannerWe will revisit our policies and procedures with our partners to ensure these standards are carried out
going forwardWe will also ensure our Customer Success Team communicates all delivery delays to our customers.According to our records, we show the customer received delivery in full as of October **Should he have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Dear *** ***,Discount Living Rooms deeply apologies for any inconvenience caused to our custoemr, as we work closely with our delivery partners to ensure all damages are dealt with expeditiously, and to communicate this information with our customers and ourselves. We will revisit our
policies and procedures with our partners to ensure these standards are carried out going forward.Although we quote a 4-week time frame, delays occasionally do occurWhen this happens, we communicate this information to our customers and inform them when they can expect delivery Unfortunately, we learned of the damage much later in the process than is acceptable with our partners, and we apologize for the delay of this information to our customerWe are currently working with our delivery partners as well as the manufacturer to order a brand new replacement to deliver to our customer.Per our Returns & Cancellations policy (attached):- Any cancellation requests submitted hours after the order is placed are subject to the Returns Policy below.- Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.- We stand by our productsYou will not be charged for the redelivery of any previously damaged productsWe reserve the right to fix damaged or defective pieces at our discretion.You may also find our full Returns & Cancellations policy on our site: ***At this time, we are unable to issue a refund to our customer, as a chargeback has been initiated with her bankUpon dismissal of this dispute, we may either order a replacement and expedite delivery to our customer, or we may issue a refund minus the 30% restocking fee and round-trip shipping (per our policy).Should the customer have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The furniture was delivered in good conditionMy complaint has to do with the quality of the product after minimal use The table top finish should not be chipping off after one monthAlthough you have a "return policy," no where in it does it address product quality issuesI would think most pieces are delivered in good shape because they are new Your "policy" stands to only protect your business Who in their right mind would consent to a 30% restocking fee and shipping costs for poor craftsmanship.? I might as well throw 500-dollars out the window as that is about what I would have to give up to return the table This option also leaves me with no table at allPlease explain how you back the products you sell in regards to qualityMy issue is not one that a technician can fix so the one year warranty is useless to meThe only thing a technician can do is color the chipped areas with a stain penThis would last about a week due to the fact that the top is continuing to chipThe quality is so poor the table will have no finish on the top within a yearDo the right thing and back the quality of your product
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The seller did not mention whether the hutch will be replacedAlso they did not mention when the armed chairs will be replacedI would like to have a firmed date to replace both hutch and armed chairs
Even though the damage on the hutch was not noticed on the POD, but the seller has hired a third party to inspected the hutchThe third party indicated the damage was manufacturer defects Whe I signed the POD, I did not notice the damageAs the seller mentioned, they did a thorough inspection before the deliveryThey are the professionals in the businessIf the damages were not noticed by the seller, it indicated the damages were not easy to see, particularly the damages are located inside the hutchIt is very reasonable for me not to find they before I sign the POD within limited time frame I had.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company claims that"Upon delivery, the customer noted scratches on the dresser drawer, missing knobs and uneven drawers to the storage bed. We ordered replacement parts for the dresser and storage bed that were delivered to the customer on August *** The delivery company installed the replacements to the dresser and storage bedPer the agreement between the customer and the delivery company, we issued the customer a refund in the amount of $630.00." That is not correctThere are replacement parts that I received that were NOT installed, I still have them in the box Furthermore, the technician they sent claimed that the bed was fineThe replacement parts I have were sent AFTER the technician said the bed was okWhy would I need more replacement parts after the technician said the bed was ok unless the technician was WRONGWith regards to the PARTIAL refund, I told the deliver company that the bed cost over $The $they sent is a PARTIAL refundThis company wasted months of my time and energy because of their horrible delivery and useless technicianI could have ordered this from another store for hundreds less and gotten proper serviceThe claim of White Glove Delivery service is a lieThis was not what I received and the bed is still not correctly put together (and I have picture proof)I have looked up this company in more detailI am not the first person to have this issueThe company knew there were issues (similar to mine) with the delivery people and furniture set upIt was their responsibility to make sure that everything was done properly and it was NOT done properlyI want a FULL refund of the $dollars that I paid for this bedThey can come and take it back if they want
Sincerely,
*** ***

Dear *** ***,Discount Living Rooms deeply apologies for any inconvenience caused to our custoemr, as we work closely with our delivery partners to ensure all damages are dealt with expeditiously, and to communicate this information with our customers and ourselves. We will revisit our
policies and procedures with our partners to ensure these standards are carried out going forward.Although we quote a 4-week time frame, delays occasionally do occurWhen this happens, we communicate this information to our customers and inform them when they can expect delivery Unfortunately, we learned of the damage much later in the process than is acceptable with our partners, and we apologize for the delay of this information to our customerWe are currently working with our delivery partners as well as the manufacturer to order a brand new replacement to deliver to our customer.Per our Returns & Cancellations policy (attached):- Any cancellation requests submitted hours after the order is placed are subject to the Returns Policy below.- Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.- We stand by our productsYou will not be charged for the redelivery of any previously damaged productsWe reserve the right to fix damaged or defective pieces at our discretion.You may also find our full Returns & Cancellations policy on our site: ***At this time, we are unable to issue a refund to our customer, as a chargeback has been initiated with her bankUpon dismissal of this dispute, we may either order a replacement and expedite delivery to our customer, or we may issue a refund minus the 30% restocking fee and round-trip shipping (per our policy).Should the customer have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Dear *** ***,Bedroom Furniture Discounts apologizes for any inconvenience the customer has experienced regarding this orderWhen the merchandise shipped from the manufacturer's warehouse (at that time is when we charge customers' card) and delivered to the local delivery company, they informed us
that the headboard and footboard were missing from the shipmentWe ordered a brand new headboard and footboard from the manufacturer, however the customer did not wish to wait any longer and requested a full refund.We mailed the customer a check for the full order amount on April **, We apologize again for any frustration this experience has caused the customer, and if he has any further questions or wishes to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

To Whom It May Concern,Bedroom Furniture Discounts deeply apologizes for displaying incorrect pricing on our site, and has since rectified the issueOur Sales Manager is reviewing the details of this order, and will follow up with the customer to see if we may be able to offer credit towards a future purchase.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Bedroom Furniture Discounts has chosen to ignore my complaint. No indication has been made that any action will be taken to correct the issue only that my complaint will be filed. The way in which Bedroom Furniture Discounts has chosen to deal with this complaint is shocking and unacceptable. I would recommend future customers steer clear of dealing with this company.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
** ***

To Whom It May Concern,Bedroom Furniture Discounts deeply apologizes to our customer for the poor delivery experience, as well as damages to the chest caused by our delivery partnerWe work closely with our delivery partners to ensure all merchandise is properly unpacked and assembled at the time
of delivery, and will revisit our policies to avoid damages in the future.Upon delivery, the customer noted the damage to the back panel of the chestWe ordered a replacement from the manufacturer, however the back panel that was delivered was for the nightstand, not the chestWe have ordered the correct panel from the manufacturer, which is scheduled to ship from their warehouse this weekWe have also offered the customer a set of table lamps as compensation for the inconvenience.We apologize again for the inconvenience, and should the customer have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.King regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The ad specifically states 50% off Paula Deen BedroomsI took a pic of the ad and will try to sendI also have it printed if I need to mail
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,The customer placed this order on August **, 2017, and received delivery of the merchandise on September **Should the customer wish to return the merchandise, we will issue a refund of the purchase price minus a 30% restocking fee and round-trip shipping costs, if within days
of receiptPer our Returns & Cancellations policy (attached):"Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free." Should the customer wish to discuss this matter in more detail, we encourage her to contact our Customer Success Team at ###-###-####. Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is already Wed, and no one has called me for possible delivery First, they said week of Feb *, then they moved to week of Feb ** I will not wonder if they will move possible delivery to MarchFor an order placed and paid for in November!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:A representative from the company called me in August several days after my order was placed In that phone conversation, the representative told me that they would deliver the furniture at the agreed upon price, but only if I would accept it at a loading dock I asked to speak to a manager and he told me he was a manager I told him I did not have a loading dock and that the order confirmation guaranteed white glove service (attached) He told me I would need to pay approximately $more for it to be delivered without a loading dock Based on this conversation with the company, it does not seem that the merchant agreement was an issue when my order was cancelled.Regardless, I find it implausible that a merchant agreement would prohibit this company from taking responsibility for their own advertising BFC could offer me store credit for the difference between the current price and the price listed on my order confirmation This would allow me to purchase the item at the price on my order confirmation, but would not sell the item below the current website price This is not an issue of selling me an item below a merchant agreement price This is an issue of BFD taking responsibility to mitigate the losses I have experienced from their advertising Sincerely,
*** ***

To Whom It May Concern,The customer has issued a dispute with her credit card companyUnfortunately, there is nothing we can do to assist the customer until the dispute is resolved.Kind regards

To Whom It May Concern,Because the merchandise was signed off as 'delivered in acceptable condition,' we are unable to further assist the customerShould he have further questions or wish to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####.Kind regardsedit:We are sorry the customer is unhappy with the outcomeUnfortunately, there is nothing further we can do to assist this customerHe accepted the merchandise and signed off that all items were delivered in acceptable condition at the time of delivery, and the manufacturer's warranty does not cover post-delivery damages. Message from mediator:Upon review of the case, we believe you should contact the manufacturer company

Dear *** ***,Bedroom Furniture Discounts apologizes to the customer for the misinformation we received from the manufacturer, as we realize this has been a great cause of inconvenienceUpon initially placing the order with the manufacturer, we were told the merchandise was in stock and should
ship within the standard 1-weeksWhen following up on the shipping status, we were informed that the merchandise was allocated to a different order in error, and there would be no available stock until November.We apologize again for the inconvenience the customer has experiencedShould he wish to discuss this matter in more detail, we encourage the customer to contact our Customer Success Team at ###-###-####

Dear Revdex.com,I have been forwarded these complaints from *** *** As Finance Manager at Roam Data, I would like work with your company to resolve the issue Please feel free to contact me via email (***) or phone: *** in order to discuss
further.sincerely,*** ***