ROAM Data

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I am responding to the letter sent from Bedroom Furniture Discount, Order Number [redacted] This letter is dated October *, 2016.? After placing my originalOrder on August **, 2016, I received my chest on September **, While the deliverymen were coming up my stairs with the chest, one of the men slipped and the chest hit the railing and chipped the chest on the outside of the top drawerThe chest was removed from my house and sent back to their companyI wrote dozens of emails to the Manager's Asif H [redacted] and Altair B [redacted] of Bedroom Furniture Discount asking them to credit my visaI told them specifically that I did not want the chest repairedMy requests were ignored? Now I know why they ignored all my emailsThey were waiting for the chest to be repairedIf I don't accept the repaired chest, I get charged a restocking fee and round trip shipping costs which is outlandish!!!I don't feel I should accept the repaired chestIt was the fault of one of their deliverymenI want my visa credited which they won't honor.? I have been requesting that my visa get credited since September ***? when their deliverymen fell and the dresser hit my railing and nicked the chest badlyIf I do accept the chest, and the repair isn't to my satisfaction, then what???? ? I am years old, and this is the first time a company rejected crediting my visa for the full amount of $1,when it was their fault!! [redacted] ? [redacted] ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Dear [redacted] **,Bedroom Furniture Discounts deeply apologizes for any inconvenience our customer has experienced, as we work closely with our delivery partners to ensure all merchandise is thoroughly inspected to ensure all items are in perfect condition and all necessary hardware/parts needed for assembly are available.The customer was scheduled for delivery on March **, 2016, however we were informed the delivery company was unable to assemble the bed, as the rails were missing metal inserts necessary to connect them to the headboard and footboardWe ordered the necessary hardware from the manufacturer to ship directly to the customerThe delivery company came to the customer's home on May [redacted] to assemble the bed, however the rails would still not connect to the headboard and footboardWe ordered brand new replacement rails from the manufacturer, which shipped on May [redacted] and are currently at the delivery company, who is working with the customer to coordinate a delivery date.Additionally, we issued the customer a refund of $on May [redacted] for the overage she initially paid forWe apologize again for the inconvenience caused to our customerShould she have further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted] Bedroom Furniture Discounts is sorry to hear of the issues with the customer's furniture, as well as her delivery experienceThe customer placed this order under Order # [redacted] on February **, 2017, and received delivery of the merchandise on March **- Proof of Delivery form attachedAll merchandise was signed off as ‘delivered in acceptable condition.’? Per our Returns & Cancellations policy (attached), only items marked ‘damaged’ or ‘defective’ at the time of delivery are eligible for free repair or free replacement partsHowever in this case, we are happy to schedule the customer with a furniture technician to assess the issues at no cost to her.Should the customer have further questions or wish to discuss this matter in more detail, we encourage? her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? Their response is an outright lie! ? I did in fact write the issue with the headboard in the electronic delivery slip (which I have a picture of) and I spoke with the company on the day of delivery using the delivery persons phone? In addition I have followed up with numerous phone calls and emails and received NO help or response from this company? In fact, they forged my signature and sent it to the credit card company(which I have proof)? Their response if therefore unacceptable and I would like a refund of the cost of the headboard? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ? ?

Dear [redacted] ,Dining Rooms Outlet stands by our Returns & Cancellations policy, as our management team has determined that the merchandise has naturally occurring variationsBy rejecting the furniture delivery, customers are not necessarily subject to a full refund, depending on the nature of the rejectionIn this case, should he wish to cancel the order, the customer would be subject to a refund minus the restocking and shipping fees.? Should the customer have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted] ***,Dining Rooms Outlet apologizes for the delay in delivery, as we work closely with our delivery partners to ensure all orders are delivered in a timely mannerOur records indicate that the customer is? scheduled for delivery on August **Should she have any questions or concerns in the meantime, we encourage her? to contact our? Customer Success Team at ###-###-####.Kind regards?

Revdex.com:A representative from the company called me in August several days after my order was placed In that phone conversation, the representative told me that they would deliver the furniture at the agreed upon price, but only if I would accept it at a loading dock I asked to speak to a manager and he told me he was a manager I told him I did not have a loading dock and that the order confirmation guaranteed white glove service (attached) He told me I would need to pay approximately $more for it to be delivered without a loading dock Based on this conversation with the company, it does not seem that the merchant agreement was an issue when my order was cancelled.Regardless, I find it implausible that a merchant agreement would prohibit this company from taking responsibility for their own advertising BFC could offer me store credit for the difference between the current price and the price listed on my order confirmation This would allow me to purchase the item at the price on my order confirmation, but would not sell the item below the current website price This is not an issue of selling me an item below a merchant agreement priceThis is an issue of BFD taking responsibility to mitigate the losses I have experienced from their advertising Sincerely, [redacted]

Dear [redacted] ,Dining Rooms Outlet is sorry to hear our customer is displeased with our practicesAs stated before, the delivery time frame is established by the delivery company as a courtesy, and they do their very best to stay within that time frameThe customer's complaint has been formally documented for our recordsShould he have further questions or concerns, we encourage him to contact our Customer Success Team at [redacted] .Kind regards

Dear [redacted] ***,Discount Living Rooms apologizes for any inconvenience the customer has experiencedThe customer placed her order for living room furniture on November **, and received delivery of the merchandise on December [redacted] Upon delivery, the customer refused the sleeper sofa, as it was the incorrect colorWe are working with the manufacturer to file a claim and deliver the correct item to the customerOnce the item is available at their warehouse, we will expedite delivery to our customerShould she have questions or concerns in the meantime, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because The company cannot be specific about WHEN the CORRECT FUNITURE will be delivered, I WANT A REFUND! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Bedroom Furniture Discounts has chosen to ignore my complaint No indication has been made that any action will be taken to correct the issue only that my complaint will be filed The way in which Bedroom Furniture Discounts has chosen to deal with this complaint is shocking and unacceptable I would recommend future customers steer clear of dealing with this company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because ? The company cannot be specific about WHEN the CORRECT FUNITURE will be delivered, I WANT A REFUND! ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Dear [redacted] ,Discount Living Rooms is sorry to hear the customer is unhappy with the outcome of this orderThe customer placed the order with us on March *, 2015, and the merchandise shipped from the manufacturer's warehouse on March **Per our Returns & Cancellations policy (attached):- Any cancellation requests submitted hours after the order is placed are subject to the Returns Policy below.- Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.You may also view our Returns & Cancellations Policy on our site: [redacted] We also include a link to our Returns & Cancellations policy on all order confirmations sent to our customers immediately after placing an order with usShould the customer have further questions or concerns, we encourage her to contact our Customer Success Team at [redacted] .Kind regards

Dear [redacted] ***,In reference to the mentioned complaint, the customer placed the order on April **, and accepted delivery of the merchandise on June **According to the Proof of Delivery form (attached), all items were delivered in acceptable conditionPer the signed delivery form: "Only items marked damaged here are eligible for free repair or free replacement partsPlease refuse any damaged items(s)Please write 'damaged' on the delivery slip next to any damaged piece(s)."Additionally, per our Returns & Cancellations policy (attached):Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good conditionThoroughly inspect the furniture prior to signingIn the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s)In addition, please take pictures of items in question and email them to [redacted] within hours of your deliveryDo not accept damaged furniture.Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.Because the manufacturer's year warranty does not cover post-delivery damages, we unfortunately are unable to further assist the customerShould he have further questions or wish to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####Kind regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:? This is unacceptable the desk was never fixed it wasn't delivered until January of ? this year this company made no attempt to get a hold of me? now the desk got damaged in the hurricane we never received a copy of this work order this is something they made up to make it look like they? fixed it I want a refund they could give me the money back ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:On 4/ [redacted] I was told that IF I cancelled the order there would be restocking fees, to which I responded my feelings of it being unfair business practices and how shady I think this was, that I felt someone else should be held responsible for a transaction where money was taken from me without delivery of merchandise(yet, at that time) Then, no delivery...since this dateDid you decide unilaterally to cancel my order and charge me restocking fee? Because expressing your abusive practice in a reply does not constitute a firm " [redacted] ***", I never said that and I challenge you to produce anything to prove it (you won't be able to, because I NEVER did) Technically, I should still be wating for delivery as I never stated such "cancellation", except it has over a year (I think) and I am still merchandise less and with huge hole in my pocket I demand my money back, you guys are dishonest and making up stories Don't decide for me to cancel an order and keep my money, that is called stealingPROOF or REFUND In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Their story is a flat out lye Their policy form represent no prove fo their argument an never will since it is fabricated (unless of course they are about to falsafy and manufacture statements on my behalf--at this point I wouldn't put it passed them!) The merchandise was not delivered after months of it being ordered; there was no cancellation on my part on March [redacted] AT ALL Delivery was never attempted, the only exchange of physical form is them taking my money and providing zero merchandise You have my documentation on the matterI have never dealt with such unscrupulous "business" in my life Hundreds of dollars in exchange for nothingness and quite a bit of frustration An entity like this is a disgrace to any industry and should not be allowed to existI demand my money back.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear ***? [redacted] ,Our Customer Success Manager has determined the customer will be issued a refund of $Should he wish? to discuss this matter in more detail, we? encourage him to contact our Customer Success Team at ###-###-####.Kind regards?

Dear [redacted] ,We are sorry to hear of the damage to the customer's merchandise due to the hurricaneThe customer placed this order under Order # [redacted] on November **, 2016, and received delivery of the merchandise on December **Upon delivery, the customer noted damages to the leg of the desk.? We scheduled the customer with a furniture technician to restore the leg of the desk, which has since been completed- Proof of Delivery and Technician’s Report attached.? Unfortunately we are unable to issue the customer a refund, as we are past the day cancellations periodPer our Returns & Cancellations policy (attached): "Orders may be returned within days of receipt for an exchange or refund equaling the purchase price minus both a 30% restocking fee and shipping and handling costs each wayRound-trip shipping and handling costs are deducted from the refund, regardless of whether you were originally invoiced for shipping or if the costs were discounted."? Should the customer have further inquiries or wish to discuss this matter in more detail, we encourage her to contact our Customer Success Team at ###-###-####.? Kind regards?