ROAM Data

Dear *** ***,Bedroom Furniture Discounts deeply apologizes for any inconvenience our customer has experienced, as we work closely with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery to avoid delivery of damaged merchandise. We are solely a
distributor and not a manufacturer and therefore do not stock merchandiseSince all of the furniture is ordered from the manufacturer to our warehouse and then delivered to the customer, damage does occasionally occur in transportWhen this happens it is noted and we take the appropriate steps to rectify the matter.Upon initial delivery of the bedroom set on December **, 2015, the customer refused the dresser due to damagesWe ordered a new replacement from the manufacturer, which unfortunately was also damagedWe have ordered another new replacement, which is currently on order with the manufacturer awaiting shipmentWe will expedite delivery of the piece to the customer has soon as it becomes available.The remaining items of the set were signed off as "delivered in acceptable condition," as indicated on the Proof of Delivery formPer our Returns & Cancellations policy (attached):Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.We scheduled the customer with a furniture technician to evaluate the condition of the merchandise, and per his report (attached), all items are in acceptable condition. We apologize again for any frustration or inconvenience these issue have caused our customerShould he have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####. Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The fact that the furniture was not in stock even though the website showed it is the first problem. The second problem is that I was told that the furniture would be delivered in October on separate occasions. I then decided to wait until those dates to follow up. When I followed up because the furniture had not yet arrived, that is when I was told it would be pushed back to November. Since I had placed the order on September ***, I was getting charged interest from my credit card company. Basically I had to pay money for an item that I never even received.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Our Customer Success Supervisor called the customer and left a voicemail on April *, to discuss compensation, and we are waiting to hear back from the customer.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company took months and days to fulfill an order that they promoted as to week delivery. The company offered nothing for there shortfall. The only think they offered was that I could cancel the item after months of waiting. I just think that it should be noted on their file that they are shady and have not resolved the matter in an acceptable way.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern,The customer ordered a bed on August **, 2016, and received delivery of the merchandise on August **Upon delivery, we ask customers to inspect furniture to ensure all merchandise is delivered in acceptable condition, and to note any issues, damages or defects on the Proof of
Delivery form to be eligible for free replacements.Per the Proof of Delivery form attached, the merchandise was delivered in acceptable conditionCustomers may return the merchandise within days of receipt for a refund of the purchase price minus a 30% restocking fee and round-trip shipping costs, per our Returns & Cancellations policy attachedWe issued this refund on September **.Should the customer have further questions or wish to discuss this matter in more detail, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Dear *** ***,In reference to the mentioned complaint, the customer placed the order on April **, and accepted delivery of the merchandise on June **According to the Proof of Delivery form (attached), all items were delivered in acceptable conditionPer the signed delivery form: "Only items
marked damaged here are eligible for free repair or free replacement partsPlease refuse any damaged items(s)Please write 'damaged' on the delivery slip next to any damaged piece(s)."Additionally, per our Returns & Cancellations policy (attached):Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good conditionThoroughly inspect the furniture prior to signingIn the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s)In addition, please take pictures of items in question and email them to *** within hours of your delivery. Do not accept damaged furniture.Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.Because the manufacturer's year warranty does not cover post-delivery damages, we unfortunately are unable to further assist the customerShould he have further questions or wish to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####. Kind regards

To Whom It May Concern,Bedroom Furniture Discounts apologizes to the customer for the damages and defects to the merchandise, as we work closely with our delivery partners to ensure all items are thoroughly inspected prior to deliveryWe will revisit our policies and procedures to ensure thorough
inspection is conducted prior to delivery, as well as full installation and debris removal.Upon delivery, the customer noted scratches on the dresser drawer, missing knobs and uneven drawers to the storage bedWe ordered replacement parts for the dresser and storage bed that were delivered to the customer on August **The delivery company installed the replacements to the dresser and storage bedPer the agreement between the customer and the delivery company, we issued the customer a refund in the amount of $630.00.We apologize again for any inconvenience caused to our customerShould she have further questions or wish to discuss this matter in more detail, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Dear *** ***,The customer has opened a dispute with her bank, and we can no longer assist the customer until the dispute is resolved. Kind regards

Dear *** ***,*** *** is sorry to hear of the customer's furnitureUpon delivery, customers are asked to note any defects or damages on the Proof of Delivery form to be eligible for free repair or replacements at that timeThere is also a manufacturer's one year warranty, which often covers
repairs from furniture techniciansShould the customer wish to return the merchandise, we will issue a refund of the purchase price minus a 30% restocking feePer our Returns & Cancellations policy (attached):Orders may be returned or cancelled within days of receipt for a refund equalling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free. Should the customer wish to discuss this matter further, we encourage her to contact our Customer Success Team at ###-###-####. Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I've outlined my request for a resolution with Mark G*** *** *** *** ***sRefund for half the cost of the bed and the delivery feeI was assured I would receive a fair resolution and again, I've yet to hear back from either partyI will continue to reject the offerThank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This display of customer service incompetence going on here is staggeringI have attached a picture of what was in the box that was delivered and you can clearly see there aren't any guard railsAs a matter of fact, I inspected every square inch of the box and guess what? NO GUARD RAILSI have repeatedly said they were not delivered, but you all are either not listening or just thinking I'll leave this alone if you keep repeating yourselvesThe fact of the matter is someone dropped the ball because this order is still not complete and I will continue to reject responses until I receive the missing partsThis order was placed almost months ago and is still not any closer to being completedThis is a complete failure on the part of Bedroom Furniture Discount, and seeing how I paid $for this order in the first place I will not pay another dime for what I should already haveThis is 100% on the company and manufacturer and the fact you all are trying to pin this on me is pathetic
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]on bedroom furniture discounts website warranty on cover page year on finish have been working with cust service since may have asked for kincaids response in writing from raguel g at bedroom furn cust service only have recived that she spoke to them I have asked by emailI called Kincaid at ###-###-#### when raguelg emailed me saying item no longer being made by Kincaid and bedroom furn discounts not selling anymore both are wrong.spoke with nancy at above number at Kincaid would help but needs to hear from bedroom furn discounts.I have not recived anything in writing with kincaids name on it to tell me they know anything about it I have asked twice no response.item has gone from mat finish to hi shine not in sunlight and we have used only feather duster on it.it is underyear warranty as you display on cover on website.kincaid still making item I called them and you are still selling.I informed raguel g of this so shecould help with warranty issue sent in sets of pictures.have not recived anything with kincaids email on it telling me they have been informed.thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Dining Rooms Outlet is sorry to hear our customer is displeased with our practicesAs stated before, the delivery time frame is established by the delivery company as a courtesy, and they do their very best to stay within that time frame. The customer's complaint has been formally documented for our recordsShould he have further questions or concerns, we encourage him to contact our Customer Success Team at *** ***.Kind regards

Dear *** ***,Bedroom Furniture Discounts apologizes for any inconvenience the customer has experienced regarding this orderWhen the merchandise shipped from the manufacturer's warehouse (at that time is when we charge customers' card) and delivered to the local delivery company, they informed us
that the headboard and footboard were missing from the shipmentWe ordered a brand new headboard and footboard from the manufacturer, however the customer did not wish to wait any longer and requested a full refund.We mailed the customer a check for the full order amount on April **, We apologize again for any frustration this experience has caused the customer, and if he has any further questions or wishes to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The business response is typical of every other response they made over months. They say they care about the customer but do zero to resolve the issue. I waited over months for a dresser that they quoted to weeks. Every week I emailed to find out the status and every week they sent back an email saying they care about customers and they are looking in to it. I think people need to know this is not a reputable company. I have read other complaints where they offered $back to the customer. I guess since I was nice to them, I did not get this prize. This terrible company needs to be stopped.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Bedroom Furniture Discounts deeply apologizes for the inconvenience and frustration our customer has experienced, and we are working closely with the manufacturer to rectify the situation as soon as possibleGoing forward, we will make sure the customer receives constant updates
regarding the status of the replacement storage drawer and bunk bed hardwareAdditionally, we will revisit our policies and procedures with our delivery partners to ensure all merchandise is thoroughly inspected for damages and that all pieces have the necessary materials for assembly. Upon learning of the issues upon delivery, we immediately notified the manufacturer to order the correct hardware for the bunk bed and a replacement under bed storage drawerUnfortunately, the manufacturer sent incorrect hardware to the customerWe have contacted their management team to ensure the correct hardware has been ordered, and will ship directly to the customer as soon as it becomes available in their warehouseAdditionally, the replacement under bed storage drawer has shipped from the manufacturer and is currently in-transit to the delivery company.We apologize again for the issues our customer has experienced, and will continue to work closely with all parties to have these issues rectified as soon as possibleShould the customer have questions or concerns in the meantime, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]on bedroom furniture discounts website warranty on cover page year on finish have been working with cust service since may have asked for kincaids response in writing from raguel g at bedroom furn cust service only have recived that she spoke to them I have asked by emailI called Kincaid at ###-###-#### when raguelg emailed me saying item no longer being made by Kincaid and bedroom furn discounts not selling anymore both are wrong.spoke with nancy at above number at Kincaid would help but needs to hear from bedroom furn discounts.I have not recived anything in writing with kincaids name on it to tell me they know anything about it I have asked twice no response.item has gone from mat finish to hi shine not in sunlight and we have used only feather duster on it.it is underyear warranty as you display on cover on website.kincaid still making item I called them and you are still selling.I informed raguel g of this so shecould help with warranty issue sent in sets of pictures.have not recived anything with kincaids email on it telling me they have been informed.thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Discount Living Rooms is sorry to hear the customer is unhappy with the outcome of this orderThe customer placed the order with us on March *, 2015, and the merchandise shipped from the manufacturer's warehouse on March **Per our Returns & Cancellations policy
(attached):- Any cancellation requests submitted hours after the order is placed are subject to the Returns Policy below.- Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.You may also view our Returns & Cancellations Policy on our site: ***We also include a link to our Returns & Cancellations policy on all order confirmations sent to our customers immediately after placing an order with us. Should the customer have further questions or concerns, we encourage her to contact our Customer Success Team at *** ***.Kind regards

To Whom It May Concern,Unfortunately, the day return period has passed, as we no longer accept returns after that periodOur full Returns & Cancellations Policy is attached.Kind regards

Dear *** ***,Dining Rooms Outlet apologizes for any inconvenience the customer has experienced in regards to his order, as we are always disappointed to hear when customers are not happy with their furnitureUpon learning that the customer refused the order due to color discoloration, we
reviewed the photographs of the merchandise and determined that the color of the dining table and chairs were naturally occurring variationsPer our Returns & Cancellations Policy:- We cannot guarantee that the finish of the furniture (including wood, simulated wood, leather, or stone) will be exactly as pictured.- Naturally occurring variations or imperfections in the grain, color, or sheen of wood may occurStone finishes, such as marble and granite, may differ in color and veiningAdditionally, variations in the color, sheen, and texture (including wrinkling and natural marks) of leather may occur due to both natural phenomena and different dyeing and tanning processesThese naturally occurring characteristics are not viewed as damages or defects.- Due to differences in the resolution of computer monitors, as well as differences in lighting conditions in photographs, images of products displayed on our website may differ in color to the items you receiveFurniture is often photographed in bright, sun-filled rooms, and may look different in your homeWe work directly with manufacturers to obtain the highest quality photographs and display our merchandise as accurately as reasonably possible.- Furniture with a distressed finish may have marks, spots, scratches, and/or other distress marks that are intentionally made by the manufacturer to achieve a ‘distressed’ lookThese are not considered damages or defects.Our full Returns & Cancellations Policy is attached, and can also be viewed on our website: ***. The customer may either accept delivery of the merchandise, or receive a refund equaling the purchase price minus a 30% restocking fee and round-trip shippingShould the customer have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards