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ROAM Data Reviews (331)

To Whom It May Concern,Because the merchandise was signed off as 'delivered in acceptable condition,' we are unable to further assist the customerShould he have further questions or wish to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####.Kind regardsedit:We are sorry the customer is unhappy with the outcomeUnfortunately, there is nothing further we can do to assist this customerHe accepted the merchandise and signed off that all items were delivered in acceptable condition at the time of delivery, and the manufacturer's warranty does not cover post-delivery damages.? Message from mediator:Upon review of the case, we believe you should contact the manufacturer company

Dear [redacted] ***,Bedroom Furniture Discounts is sorry to hear of the issues regarding the customer's furniturePer our Returns & Cancellations policy (attached):Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good conditionThoroughly inspect the furniture prior to signingIn the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s)In addition, please take pictures of items in question and email them to [redacted] ? within hours of your delivery.? Do not accept damaged furniture.Provided you note the issue on the delivery slip and photograph the items with issues and send us the photographs,? the manufacturer will send replacement parts free of charge and the white glove delivery company will be able to bring the items to perfect condition.Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.Should the customer have further questions or wish to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####.? Kind regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I never knew there was a day return policyThey could have told me this long agoInstead or arguing with me for months they could have told me right from the beginning that they would take it backAnd if it's too late too take it back, why are they mentioning it at all now? Seems like they're just lying and coming up with excuses not to take responsibility for their mistakeThey said because I still had it they couldn't do anythingWell i'm saying they cant take it backSo come and take it back and give me my money backThere are exceptions to every ruleThat their technician doesn't know what he's talking about seems like a good reason to make an exception In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I've outlined my request for a resolution with? Mark G [redacted] ***sRefund for half the cost of the bed and the delivery feeI was assured I would receive a fair resolution and again, I've yet to hear back from either partyI will continue to reject the offerThank you.? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: As I have stated over and over again, I followed all the businesses rules about reporting damaged merchandise and want to return themAfter lying about whether I followed the rules they have changed their story to say the merchandise isn't damagedEven if it was not damaged I had the right to return this purchase according to their published rulesI maintain that I want to return this purchase and anything short of that is unacceptable and in violation of their own policies.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Dear [redacted] ***,Bedroom Furniture Discounts apologizes for any inconvenience our customer has experiencedShould he have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? ? The seller did not mention whether the hutch will be replacedAlso they did not mention when the armed chairs will be replacedI would like to have a firmed date to replace both hutch and armed chairs Even though the damage on the hutch was not noticed on the POD, but the seller has hired a third party to inspected the hutchThe third party indicated the damage was manufacturer defects? Whe I signed the POD, I did not notice the damageAs the seller mentioned, they did a thorough inspection before the deliveryThey are the professionals in the businessIf the damages were not noticed by the seller, it indicated the damages were not easy to see, particularly the damages are located inside the hutchIt is very reasonable for me not to find they before I sign the POD within limited time frame I had.? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: The respondent is being untruthful and here are two pieces of evidence:? 1)? I did notice issues/problems with the product upon delivery and did log my complaint at that timeThe delivery company took photos of the problems and wrote notes on the delivery receipt regarding the noted problemsThe slip provided to you is not what I signedI have attached a copy of my drivers license so you can see that the signature provided to you is fraudulent.? 2)? I followed up shortly after and the representative I corresponded with acknowledged via email that the delivery team passed along the concerns I expressed upon delivery and photos taken at that timeAttached is an email from them admitting that a followed that process and that they received pictures.? This is a shady business clearly lying to the Revdex.com and its customersUnless they agree to issue a refund or some other substantive compensation, I will sue them based on their shady business practices.? Thank you for your review of this matter.? ? [redacted] ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ? ?

Dear [redacted] ***,Discount Living Rooms is sorry to hear of the issues with the customer's sofa setIn cases where merchandise is signed off as 'delivered in acceptable condition' upon initial delivery, it is up to the individual manufacturer to decide what items are eligible for free repair or replacement.? On August *, we filed a claim with the manufacturer for a replacement reclining mechanism, which was approved and delivered to the customer on September [redacted] and installed by a furniture technicianOn December **, the customer contacted us to report further reclining issues and partial fading of the leatherWe reported these issues to the manufacturer, and filed a claim at that timeBecause the frame of the collection, they could not issue replacement parts to the customerAdditionally, they do not replace leather due to the frame of this collectionLeather are made durable and are subject to wear and tearUnfortunately, both claims were denied.We apologize that there is nothing further we can do regarding these issuesShould the customer wish to discuss this matter in more detail, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted] **,Bedroom Furniture Discounts deeply apologizes for the confusion and lack of communication regarding the status of this orderOur Customer Success Team works hard to keep our customers well-informed regarding the shipping/delivery status of their merchandise, and in this case it did not happenWe will review the policies and procedures with our team to ensure they are properly carried out going forward.? The customer spoke with the Operations Manager, who explained to the customer that unfortunately this order had to be cancelledWe have issued a full refund back to the customer, and this order has been cancelledShould he have further questions or wish to discuss this matter in more detail, we encourage him to contact us at ###-###-####.Kind regards

Dear *** [redacted] Discount Living Rooms is sorry to hear the customer received the incorrect sofa setOur sales manager will contact the customer today to finalize the sale of the new leather living room set, and we will issue the customer full credit for the set that was delivered and apply this credit to the new saleShould the customer wish to discuss this in more detail, we encourage her to contact our Sales Team at ###-###-####.Kind regards

Dear [redacted] , [redacted] is sorry to hear of the customer's furnitureUpon delivery, customers are asked to note any defects or damages on the Proof of Delivery form to be eligible for free repair or replacements at that timeThere is also a manufacturer's one year warranty, which often covers repairs from furniture techniciansShould the customer wish to return the merchandise, we will issue a refund of the purchase price minus a 30% restocking feePer our Returns & Cancellations policy (attached):Orders may be returned or cancelled within days of receipt for a refund equalling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or freeShould the customer wish to discuss this matter further, we encourage her to contact our Customer Success Team at ###-###-####Kind regards

Dear *** [redacted] ,TV Stands Outlet apologizes for any inconvenience caused to our customerOn July **, she placed an order for an entertainment center, and paid via e-checkLater that evening, the customer emailed to request this order be cancelledWhen a payment is processed with an e-check, we unfortunately are unable to cancel the transaction on our end, and must wait for the transaction to clear to mail the customer a refund check.In this case, we mailed the customer a full refund check once the transaction had clearedWe apologize again for any inconvenience caused to our customer, and should she have any further questions or wish to discuss this matter in more details, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted] **,Bedroom Furniture Discounts deeply apologizes for the damages to the customer's merchandise, as we work closely with our delivery partners to ensure all items are thoroughly inspected prior to deliveryWe are solely a distributor and not a manufacturer, and therefore we do not stock merchandiseSince all of the furniture is ordered from the manufacturer to our warehouse and then delivered to the customer, damage does occasionally occur in transportWhen this happens, it is noted and we take the appropriate steps to rectify the matter.Upon delivery of the merchandise on March ***, the customer refused the Ashley Catalina bed and Hooker Sanctuary bed due to damages and missing partsWe ordered replacement parts for the Hooker Sanctuary bed, which are scheduled to ship from their warehouse on June ***Once the parts ship, we will expedite delivery to our customerAdditionally, we have filed a claim with Ashley to issue a full refund for the bedShould the customer wish to return other items, we will issue a refund of the purchase price minus a 30% restocking fee and round-trip shipping costs, per our Returns & Cancellations policy(attached).Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.We apologize again for any inconvenience our customer has experiencedShould he have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####Kind regards

Dear [redacted] ***,The customer has opened a dispute with her bank, and we can no longer assist the customer until the dispute is resolved.? Kind regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Here's the thing about the companyThey didn't tell me that they were unable to help with my problemIn fact they ignored it until I finally had to bring in a lawyerWhere then they canceled the order to not have to deal with their screw upBut now I have a mattress that is sitting against a wall because they wouldnt helpUnprofessional on all levels and I still want to hear from the owner of the company who I was told denied my serviceAll they had to do was not lie about my bed being shipped and then stop changing the price after an agreement was metWorst company I have ever had to do business with In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The seller did not mention whether the hutch will be replacedAlso they did not mention when the armed chairs will be replacedI would like to have a firmed date to replace both hutch and armed chairs Even though the damage on the hutch was not noticed on the POD, but the seller has hired a third party to inspected the hutchThe third party indicated the damage was manufacturer defects Whe I signed the POD, I did not notice the damageAs the seller mentioned, they did a thorough inspection before the deliveryThey are the professionals in the businessIf the damages were not noticed by the seller, it indicated the damages were not easy to see, particularly the damages are located inside the hutchIt is very reasonable for me not to find they before I sign the POD within limited time frame I had In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The technician came to my house and after hours of work he resolved that the "stuck" drawers were still stuck and there was no possible way to fix it due to how they are glued together and they cannot be fixedAlso, the more important issue of concern is the bed that rocks back and forth and is UNSAFE to get on to let alone sleep on itThe bed was taken apart, reassembled and he then performed every possible repair on it before he deemed it as "not repaired"Despite his best efforts the bed and drawers are no different than before he cameThe only difference is now the bed has many more drill holes in it due to all the repairs he madeYet, my bed still CANNOT be used because it is a safety hazard as it still rocks front to back and side to side almost collapsing to the floor when weight is put on itThe technician suggested that the bed needs a larger and stronger BEDFRAME which is built into the bedroom setHe said he would note that on his reportHe also told me not to contact bedroom discount furniture until after he submitted his report so "wait a few days before you call them back so I can submit my report"So I did, I called bedroom discount and spoke with Mark [redacted] M [redacted] once again about the issues at handHe then informed me that the technician said the drawers were all repaired and the bed needed another boxspring as my mattress is too largeThis is absolutely absurd, first of all, my box spring and mattress are almost feet off the ground due to the size of the bed frame I purchased in this set from [redacted] If I was to add another boxspring in addition like he reported, my mattress would be feet off the ground, how would that fix the problem? So they have reversed this on me as if somehow its my faultYet he clearly saw the issue with the bed frame being unsafe to use and he apparently noted nothingMy bed is now so high in the air after his repairs, that he had to use extra pieces of wood from his van to put under the frame supports so my bed is now feet in the air, sitting on top of wobbly pieces of woodNONE OF THE ISSUES WERE RESOLVEDI cannot believe that this is being turned around on me somehowNot to forget I paid for these items months ago and I still have not received my dresserSo I cannot use my bed because it is a safety hazard, and I have no where to put my daughters clothes as we are still without the dresser we paid forALSO, While on the phone with Mark [redacted] , I demanded to speak to a supervisorHe denied my demands and said the supervisor would contact me within 24-hoursThat was Thursday, April [redacted] Today is Thursday April [redacted] and I have been denied access to speak with a supervisor and no one has contacted me like I was promisedIn true [redacted] fashion, I have not been contacted and they have not held up once thing they promisedIt is ridiculous that they are allowed to treat people like this and I will not stand for itI have waited long enough, no one has reached out to me like promised, I have been denied access to speak with a supervisor/manager, I have no estimated time of delivery on the missing piece of my set, I cannot use my bed, My nightstand drawers become stuck when used and now they are somehow saying that the technician did anything other than put a bunch of drill holes into my furniture that didn't work in the first placeI have nothing left anymore In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: First of all, I did not order this furniture onlineI ordered this furniture over the phoneNone of the details they are conveying to you were ever shown, told, or explained to me before or while? I placed this orderIf they would have been this transparent on their poor quality of product and return fees, I never would have placed the order to begin withTheir? phone? operator/representative never mentioned anything about these details before or while I placed this orderI only came to find out about these ridiculous fees until after they refused to provide a full refund which I was told I would receive by the phone operator/representative the day I refused the furniture for not matching.? Second, I was told by the three gentlemen (my wife as my witness as well) to NOT sign for the delivery as all three of the gentlemen also stated the furniture DID NOT match and told me NOT to accept itWhile? the delivery men were on? the phone with Bedroom Furniture Discounts and had them on speakerphone, the Bedroom Furniture Discounts representative NEVER mentioned anything about shipping and return feesThey stated the furniture could be returned without penalty which is why I clearly stated on the delivery contract (attached) "Refused for full refundWrong Color" and signed and initialed itI specially did this as instructed by the Bedroom Furniture Discount delivery team and telephone operatorI have attached additional photos showing the furniture does not match while all of the furniture is in the same exact lightningI have also attached one of my email responses which shows that I clearly have a factual case that Bedroom Furniture Discount NEVER explained or made me aware that there were any fees for them delivering? wrong colored? furniture and all I did was reject the delivery for a full refund as instructed by their phone operator/representative and their three delivery menThere is no mistake about thisThe furniture does not match and a full refund is clearly warrantedThis company is scamming innocent people.Thank you [redacted] ? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Dear [redacted] ***,Dining Rooms Outlet apologizes for the delay in delivery, as we work closely with our delivery partners to ensure all orders are delivered in a timely mannerOur records indicate that the customer is scheduled for delivery on August **Should she have any questions or concerns in the meantime, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

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