ROAM Data

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because it has a year warranty and now you can not forward the furnt makers response because of an alleged clause in your contract with furn maker that any response from them cannot be shown to customer so what does the oneyear warranty mean nothing???
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Dining Rooms Outlet apologizes for the delay in delivery, as we work closely with our delivery partners to ensure all orders are delivered in a timely mannerOur records indicate that the customer is scheduled for delivery on August **Should she have any questions or concerns
in the meantime, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
To reiterate once again, when the bedroomfurniturediscounts.com employees (QtyDelivery Men) were onsite at my house they told me," ** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** ** *** *** *** *** *** ***" They then called the onsite representative in New York to confirm the rejection of the furniture as it does not match and the representative on the phone also stated," ** *** *** *** *** *** *** *** *** *** ** *** *** *** ***" I then replied asking," I will receive my refund without any penalty correct, if I choose to reject the furniture at this time?" The representative then replied, " Yes, that is correct." I have repeated this numerous times and provided adequate documentation and factual information including picturesBedroomfurniturediscounts.com has NOT provided any accurate or legal information in this case and I have provided numerous amounts of factual documentationIt is obvious that a full refund was promised by numerous bedroomfurniturediscounts.com employeesNot to mentioned bedroomfurniturediscounts.com NEVER provided or mentioned anything to me about any type of "penalties or fees." Therefore, a full refund is clearly warranted and deservedAs this has been going on for months, I encourage you to put this to rest by enforcing/upholding the full refund without penalty that was promisedThank you,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because it has a year warranty and now you can not forward the furnt makers response because of an alleged clause in your contract with furn maker that any response from them cannot be shown to customer so what does the oneyear warranty mean nothing???
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,When we learned of the damage to the customer's dresser from the delivery company, we informed him that the item would not be included in the delivery, as we do not deliver damaged furnitureThe customer never refused delivery of that itemThe replacement pieces have shipped from the manufacturer, and are currently en route to the delivery companyOnce delivered, we will have our delivery partner schedule the customer for delivery of the dresser as soon as possible.Per our Returns & Cancellations Policy:- Any cancellation requests submitted hours after the order is placed are subject to the Returns Policy below (also attached):- Orders may be returned or cancelled within days of receipt for a refund equalling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.Should the customer have questions or concerns in the meantime, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The ad specifically states 50% off Paula Deen BedroomsI took a pic of the ad and will try to sendI also have it printed if I need to mail
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
** ***

Dear *** ***,Bedroom Furniture Discounts deeply apologizes for the delay in shipment and delivery of our customer's merchandise, as we work closely with our delivery partners to ensure orders are picked up and delivered in a timely mannerThe merchandise is currently at the local delivery company
undergoing inspection, and the customer will be contacted the week of November * to schedule a delivery date and time frame.As compensation for the wait time, we offered the customer $to use for a future purchase, however the customer declinedUnfortunately, we are unable to offer the customer additional discounts on this order.Should the customer have further questions or wish to discuss this matter in more detail, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Not only has the under bed storage not been delivered, I discovered additional missing pieces from the bunk bed that are further delaying the completion of the orderDue to the lack of response from Bedroom Furniture Discounts, I contacted the manufacturer myself to get the missing piecesI have not received regular updates from BFD and the only emails I receive are when I email them, like I did today, asking for an update since I haven't heard from the 'customer success manager' in over a weekThey company can try to direct blame on the manufacturer all they want, but I didn't do business with them, I did business with BFD and it is their lack of customer service that prompted this complaint in the first placeI still do not know the status of the under bed storage unit and have not heard from BFD since 12/* when I was told 'we're contacting the manufacturer' about the missing pieces of the bunk bed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern,Discount Living Rooms apologizes for any inconvenience our customer has experienced In regards to the delivery time frame, we quote a delivery frame of 4-weeksWe also encourage our customers to carefully review the product details prior to checkout, as well as at
the time of deliveryPer our Returns & Cancellations policy:- Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good conditionThoroughly inspect the furniture prior to signingIn the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s)In addition, please take pictures of items in question and email them to *** within hours of your delivery. Do not accept damaged furniture.- Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.- Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.You may view our fully policy here: ***.We apologize again for inconvenience our customer has experiencedShould he have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Dear *** ***,Dining Rooms Outlet deeply apologizes for the damages incurred to the customer's merchandise, as we work closely with our delivery partners to ensure all items are thoroughly inspected prior to deliveryWe will revisit our policies and procedures with our partners to ensure all
merchandise is inspected and in perfect condition prior to delivery to our customers.Upon learning that the front legs of the dining chair and server were damaged, we ordered brand new replacements for the customerThe replacement legs were delivered to the customer on January **, and the new server is currently at the local delivery company, and has passed inspectionThey will contact the customer the week of February *** to schedule a delivery date and time frame.Dining Rooms Outlet apologizes again for any inconvenience caused to our customerShould she have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This order was placed on 6/** and had a quoted to week delivery. As of 9/**, I still have not received. The claim of the company that I refused the merchandise is false. They called me to say that it was damaged in transit and being re-ordered. That was on 8/* and over weeks later, it has not shipped. The company is good at responding to emails saying they value customers. However, they still have not delivered on a product that was ordered months ago. They said they will return my entire purchase less a 30% charge or I just have to wait for it. Terrible customer service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,The customer placed this order on February **, 2017, and received delivery of the merchandise on April *- Proof of Delivery form attachedThe items were signed off as delivered "in good condition with no defects or damages." The customer later contacted us to report issues with some
of the merchandise that was deliveredUnfortunately, the manufacturer's year warranty does not cover post-delivery damagesWe would be happy to refer the customer to a local furniture technician in his area to assess the damages.Should the customer wish to return the merchandise, we will issue a refund of the purchase price minus a 30% restocking fee and round-trip shipping costsPer our Returns & Cancellations policy (attached):Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good conditionThoroughly inspect the furniture prior to signingIn the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s)In addition, please take pictures of items in question and email them to *** within hours of your delivery. Do not accept damaged furniture.Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.Should the customer have further questions or wish to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Dear *** **,Bedroom Furniture Discounts deeply apologizes for the confusion and lack of communication regarding the status of this orderOur Customer Success Team works hard to keep our customers well-informed regarding the shipping/delivery status of their merchandise, and in this case it did not
happenWe will review the policies and procedures with our team to ensure they are properly carried out going forward. The customer spoke with the Operations Manager, who explained to the customer that unfortunately this order had to be cancelledWe have issued a full refund back to the customer, and this order has been cancelledShould he have further questions or wish to discuss this matter in more detail, we encourage him to contact us at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The technician came to my house and after hours of work he resolved that the "stuck" drawers were still stuck and there was no possible way to fix it due to how they are glued together and they cannot be fixedAlso, the more important issue of concern is the bed that rocks back and forth and is UNSAFE to get on to let alone sleep on itThe bed was taken apart, reassembled and he then performed every possible repair on it before he deemed it as "not repaired"Despite his best efforts the bed and drawers are no different than before he cameThe only difference is now the bed has many more drill holes in it due to all the repairs he madeYet, my bed still CANNOT be used because it is a safety hazard as it still rocks front to back and side to side almost collapsing to the floor when weight is put on itThe technician suggested that the bed needs a larger and stronger BEDFRAME which is built into the bedroom setHe said he would note that on his reportHe also told me not to contact bedroom discount furniture until after he submitted his report so "wait a few days before you call them back so I can submit my report"So I did, I called bedroom discount and spoke with Mark *** M*** once again about the issues at handHe then informed me that the technician said the drawers were all repaired and the bed needed another boxspring as my mattress is too largeThis is absolutely absurd, first of all, my box spring and mattress are almost feet off the ground due to the size of the bed frame I purchased in this set from ***If I was to add another boxspring in addition like he reported, my mattress would be feet off the ground, how would that fix the problem? So they have reversed this on me as if somehow its my faultYet he clearly saw the issue with the bed frame being unsafe to use and he apparently noted nothingMy bed is now so high in the air after his repairs, that he had to use extra pieces of wood from his van to put under the frame supports so my bed is now feet in the air, sitting on top of wobbly pieces of woodNONE OF THE ISSUES WERE RESOLVEDI cannot believe that this is being turned around on me somehowNot to forget I paid for these items months ago and I still have not received my dresserSo I cannot use my bed because it is a safety hazard, and I have no where to put my daughters clothes as we are still without the dresser we paid forALSO, While on the phone with Mark *** ***, I demanded to speak to a supervisorHe denied my demands and said the supervisor would contact me within 24-hoursThat was Thursday, April *** Today is Thursday April *** and I have been denied access to speak with a supervisor and no one has contacted me like I was promisedIn true *** fashion, I have not been contacted and they have not held up once thing they promisedIt is ridiculous that they are allowed to treat people like this and I will not stand for itI have waited long enough, no one has reached out to me like promised, I have been denied access to speak with a supervisor/manager, I have no estimated time of delivery on the missing piece of my set, I cannot use my bed, My nightstand drawers become stuck when used and now they are somehow saying that the technician did anything other than put a bunch of drill holes into my furniture that didn't work in the first placeI have nothing left anymore.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Dining Rooms Outlet stands by our Returns & Cancellations policy, as our management team has determined that the merchandise has naturally occurring variationsBy rejecting the furniture delivery, customers are not necessarily subject to a full refund, depending on the nature of the rejectionIn this case, should he wish to cancel the order, the customer would be subject to a refund minus the restocking and shipping fees. Should the customer have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First of all, I did not order this furniture onlineI ordered this furniture over the phoneNone of the details they are conveying to you were ever shown, told, or explained to me before or while I placed this orderIf they would have been this transparent on their poor quality of product and return fees, I never would have placed the order to begin withTheir phone operator/representative never mentioned anything about these details before or while I placed this orderI only came to find out about these ridiculous fees until after they refused to provide a full refund which I was told I would receive by the phone operator/representative the day I refused the furniture for not matching. Second, I was told by the three gentlemen (my wife as my witness as well) to NOT sign for the delivery as all three of the gentlemen also stated the furniture DID NOT match and told me NOT to accept itWhile the delivery men were on the phone with Bedroom Furniture Discounts and had them on speakerphone, the Bedroom Furniture Discounts representative NEVER mentioned anything about shipping and return feesThey stated the furniture could be returned without penalty which is why I clearly stated on the delivery contract (attached) "Refused for full refundWrong Color" and signed and initialed itI specially did this as instructed by the Bedroom Furniture Discount delivery team and telephone operatorI have attached additional photos showing the furniture does not match while all of the furniture is in the same exact lightningI have also attached one of my email responses which shows that I clearly have a factual case that Bedroom Furniture Discount NEVER explained or made me aware that there were any fees for them delivering wrong colored furniture and all I did was reject the delivery for a full refund as instructed by their phone operator/representative and their three delivery menThere is no mistake about thisThe furniture does not match and a full refund is clearly warrantedThis company is scamming innocent people.Thank you*** ***?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***Dining Rooms Outlet sincerely apologizes for the damages incurred to the customer's china buffet, as we work closely with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery to our customerWe will revisit our policies and procedures to ensure
these standards are carried out going forward.Upon delivery of the merchandise on November *, the customer noted damages to the glass on the doors to the buffetWe ordered replacement glass from the manufacturer, which was delivered to the customer on November **The customer is scheduled for an appointment with a furniture technician to install the new glass on December 2.We apologize again for any inconvenience our customer has experiencedShould she have further questions or concerns regarding this matter, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

To Whom It May Concern,Bedroom Furniture Discounts apologizes for the delay in sending the refund check, as well as initially sending to the incorrect mailing address in errorAccording to our records, we show that the refund check was sent out to the customer's correct mailing address on May **
Should she have further questions or wish to discuss this matter in more detail, we encourage her to contact our Customer Success Teat at ###-###-####.Kind regards

To Whom It May Concern,As previously stated:- All merchandise was signed off as 'delivered in acceptable condition' by the customer at the time of delivery.- We received photos from the customer of what he believed to be damages.- We forwarded the photos to the manufacturer, who upon further review, determined there was no damage to the merchandise, as the collection is meant to have a distressed finish.Unfortunately, there is nothing further we can do to assist the customer.Kind regards