ROAM Data

Dear ***? ***,Bedroom Furniture Discounts is sorry to hear of the damage to our customer's merchandise, as we work closely with our delivery partners to ensure all orders are delivered in perfect condition.Upon delivery of the merchandise on September **, the customer sent back the chest due
to damagesIt is currently at the local hub for restoration, and will be completed on October *Per out Returns & Cancellations policy attached, we reserve the right to restore any items refused due to damageShould the customer wish to cancel in the meantime, we will issue a refund of the purchase price minus a *0% restocking fee and round-trip shipping costs.Should she have any further questions or wish to discuss this matter in more detail, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted],Discount Living Rooms is sorry to hear the customer is unhappy with our resolution, as we strive for 100% customer satisfactionThe customer emailed us to cancel her order after she realized she ordered incorrect itemsPer our Returns & Cancellations policy
(attached):-? Due to differences in the resolution of computer monitors, as well as differences in lighting conditions in photographs, images of products displayed on our website may differ in color to the items you receiveFurniture is often photographed in bright, sun-filled rooms, and may look different in your homeWe work directly with manufacturers to obtain the highest quality photographs and display our merchandise as accurately as reasonably possible.-? Any cancellation requests submitted hours after the order is placed are subject to the Returns Policy below.-? Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and ? round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.The customer was issued a refund of the purchase price minus the 30% restocking fee and round-trip shipping costs on October **, Should she have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
? Bedroom Furniture Discounts are not referring to my purchase in this responseI purchased the furniture on July *, and received it on August **, I've attached necessary documents proving that I was sold someone elses returned furniture due to defects, not the new furniture I was promised?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
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? The link that was provided in the response from Bedroom Furniture Discounts does not address my complaint, nor does it provide any information relative to deliveries that are late? Customers of Bedroom Furniture Discounts are not afforded any information with regards to what happens if the delivery is lateAccording to the response provided by Bedroom Furniture Discounts, the customer is forced to accept the delivery regardless of whether or not the delivery occurs within the delivery window? However what Bedroom Furniture Discounts failed to state was that if the customer is not available to accept the delivery at the provided time slot the customer will be charged an additional premiumThis practice is unfair and unacceptable.In addition, the response from Bedroom Furniture Discounts provided a number with which could be used to file a complaint with its customer service? Prior to going to the Revdex.com I attempted to call in order to file a complaint? I was instructed that complaints could only be submitted by email? During my email correspondence with a representative of Bedroom Furniture Discounts I was never provided with a written delivery policy despite my requests for one? I also do not feel my complaint was ever formally recorded or considered
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Dear [redacted]? [redacted],TV Stands Outlet apologizes for any inconvenience caused to our customerOn July **, she placed an order for an entertainment center, and paid via e-checkLater that evening, the customer emailed to request this order be cancelledWhen a payment is processed with an
e-check, we unfortunately are unable to cancel the transaction on our end, and must wait for the transaction to clear to mail the customer a refund check.In this case, we mailed the customer a full refund check once the transaction had clearedWe apologize again for any inconvenience caused to our customer, and should she have any further questions or wish to discuss this matter in more details, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards?

To Whom It May Concern,Discount Living Rooms received an email from the customer on April **, stating that due to delivery delays and the fact that she would be traveling abroad during the summer, she could not find an alternate person to receive the merchandise and requested to cancel the orderAt that time, we informed her of our Returns & Cancellations policy, as well as the fees that would be applied.Below is the timeline between Discount Living Rooms and our customer:[redacted]- Customer placed her order with Discount Living Rooms[redacted]- Merchandise shipped from the manufacturer's warehouse; customer's card was charged, per our policy[redacted]- Customer inquired about delivery timeline and asked about possibly cancelling, decided to proceed with order[redacted]- Customer would not wait any longer, as she would not be available to accept delivery; informed customer of cancellation fees[redacted]- Refund was issued to customer less restocking and shipping fees, per our policy, attachedWe have supplied our Returns & Cancellations policy multiple times, which outlines the fees that would be deducted and why we apply themAttached is Returns & Cancellations policy, as well as the 'Click to Accept Terms' page for review.? Kind regards

To Whom It May Concern,Bedroom Furniture Discounts deeply apologizes to our customer for the poor delivery experience, as well as damages to the chest caused by our delivery partnerWe work closely with our delivery partners to ensure all merchandise is properly unpacked and assembled at the time
of delivery, and will revisit our policies to avoid damages in the future.Upon delivery, the customer noted the damage to the back panel of the chestWe ordered a replacement from the manufacturer, however the back panel that was delivered was for the nightstand, not the chestWe have ordered the correct panel from the manufacturer, which is scheduled to ship from their warehouse this weekWe have also offered the customer a set of table lamps as compensation for the inconvenience.We apologize again for the inconvenience, and should the customer have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.King regards

Dear [redacted],As stated before, we are unable to issue a refund to our customer, as a chargeback has been initiated with her bankUpon dismissal of this dispute, we may either order a replacement and expedite delivery to our customer, or we may issue a refund minus the 30% restocking fee and round-trip shipping- per our Returns & Cancellations policy.Kind regards

Dear [redacted]We mailed a check for $to the customer on October *? for any inconvenience she has experiencedShould she have further questions, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Dear *** ***Bedroom Furniture Discounts is sorry to hear of the issues with the customer's furniture, as well as her delivery experienceThe customer placed this order under Order #*** on February **, 2017, and received delivery of the merchandise on March **- Proof of Delivery form
attachedAll merchandise was signed off as ‘delivered in acceptable condition.’? Per our Returns & Cancellations policy (attached), only items marked ‘damaged’ or ‘defective’ at the time of delivery are eligible for free repair or free replacement partsHowever in this case, we are happy to schedule the customer with a furniture technician to assess the issues at no cost to her.Should the customer have further questions or wish to discuss this matter in more detail, we encourage? her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I am responding to the letter sent from Bedroom Furniture Discount, Order Number ***This letter is dated October *, 2016.? After placing my originalOrder on August **, 2016, I received my chest on September **, While the deliverymen were coming up my stairs with the chest, one of the men slipped and the chest hit the railing and chipped the chest on the outside of the top drawerThe chest was removed from my house and sent back to their companyI wrote dozens of emails to the Manager's Asif H*** and Altair B*** of Bedroom Furniture Discount asking them to credit my visaI told them specifically that I did not want the chest repairedMy requests were ignored? Now I know why they ignored all my emailsThey were waiting for the chest to be repairedIf I don't accept the repaired chest, I get charged a restocking fee and round trip shipping costs which is outlandish!!!I don't feel I should accept the repaired chestIt was the fault of one of their deliverymenI want my visa credited which they won't honor.? I have been requesting that my visa get credited since September ***? when their deliverymen fell and the dresser hit my railing and nicked the chest badlyIf I do accept the chest, and the repair isn't to my satisfaction, then what???? ? I am years old, and this is the first time a company rejected crediting my visa for the full amount of $1,when it was their fault!!*** ***? *** ?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely, *** *** ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? [redacted], and have determined that my complaint has NOT been resolved because:
Not only has the under bed storage not been delivered, I discovered additional missing pieces from the bunk bed that are further delaying the completion of the orderDue to the lack of response from Bedroom Furniture Discounts, I contacted the manufacturer myself to get the missing piecesI have not received regular updates from BFD and the only emails I receive are when I email them, like I did today, asking for an update since I haven't heard from the 'customer success manager' in over a weekThey company can try to direct blame on the manufacturer all they want, but I didn't do business with them, I did business with BFD and it is their lack of customer service that prompted this complaint in the first placeI still do not know the status of the under bed storage unit and have not heard from BFD since 12/* when I was told 'we're contacting the manufacturer' about the missing pieces of the bunk bed?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
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I never knew there was a day return policyThey could have told me this long agoInstead or arguing with me for months they could have told me right from the beginning that they would take it backAnd if it's too late too take it back, why are they mentioning it at all now? Seems like they're just lying and coming up with excuses not to take responsibility for their mistakeThey said because I still had it they couldn't do anythingWell i'm saying they cant take it backSo come and take it back and give me my money backThere are exceptions to every ruleThat their technician doesn't know what he's talking about seems like a good reason to make an exception
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]
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Dear *** ***,Dining Rooms Outlet stands by our Returns & Cancellations policy, as our management team has determined that the merchandise has naturally occurring variationsBy rejecting the furniture delivery, customers are not necessarily subject to a full refund, depending on the nature of the rejectionIn this case, should he wish to cancel the order, the customer would be subject to a refund minus the restocking and shipping fees.? Should the customer have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Dear ***? ***,Our Customer Success Manager has determined the customer will be issued a refund of $Should he wish? to discuss this matter in more detail, we? encourage him to contact our Customer Success Team at ###-###-####.Kind regards?

My husband is a disabled veteran and cannot bend to look at the chair as they brought it inthey were aware he was disabled and did not offer to look at it for him, and they brought it in with no wrap or box or blanket on itThey put it against the wall so he could not move it to get behind it to see itwe have dealt with rude people and cannot get a corp number to call I have sent several emails to the supposed CEO and no reply....? Tell us why here

Dear [redacted],Dining Rooms Outlet deeply apologizes for the damages incurred to the customer's merchandise, as we work closely with our delivery partners to ensure all items are thoroughly inspected prior to deliveryWe will revisit our policies and procedures with our partners to ensure all
merchandise is inspected and in perfect condition prior to delivery to our customers.Upon learning that the front legs of the dining chair and server were damaged, we ordered brand new replacements for the customerThe replacement legs were delivered to the customer on January **, and the new server is currently at the local delivery company, and has passed inspectionThey will contact the customer the week of February [redacted] to schedule a delivery date and time frame.Dining Rooms Outlet apologizes again for any inconvenience caused to our customerShould she have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted],Bedroom Furniture Discounts is sorry to hear of the customer's delivery experience, as we work closely with our delivery partners to ensure all merchandise is properly unpacked and assembled in our customers' homeWe will revisit our policies and procedures with our partners to ensure
these standards are carried out going forward.Unfortunately, only items marked 'damaged' or 'defective' at the time of delivery are eligible for free replacement parts or repair, per our Returns & Cancellations Policy attachedWe are happy to have our delivery partner revisit the customer's home to assemble the furniture, as well as assess the condition of the bed for repairAdditionally, we have offered the customer a refund of half the price of the bed for the inconvenience.? Bedroom Furniture Discounts apologizes again for any inconvenience the customer has experiencedShould he have further questions or wish to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards?

To Whom It May Concern,The customer's statement is correct, because of the confidentiality clause outlined in our contract with the manufacturer, we are unable to forward any correspondence with them to our customersThe year manufacturer's warranty covers defects in delivered merchandise.Kind regards

Dear *** ***,Bedroom Furniture Discounts deeply apologizes for any inconvenience our customer has experienced, as we work closely with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery to avoid delivery of damaged merchandise.? We are solely a
distributor and not a manufacturer and therefore do not stock merchandiseSince all of the furniture is ordered from the manufacturer to our warehouse and then delivered to the customer, damage does occasionally occur in transportWhen this happens it is noted and we take the appropriate steps to rectify the matter.Upon initial delivery of the bedroom set on December **, 2015, the customer refused the dresser due to damagesWe ordered a new replacement from the manufacturer, which unfortunately was also damagedWe have ordered another new replacement, which is currently on order with the manufacturer awaiting shipmentWe will expedite delivery of the piece to the customer has soon as it becomes available.The remaining items of the set were signed off as "delivered in acceptable condition," as indicated on the Proof of Delivery formPer our Returns & Cancellations policy (attached):Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.We scheduled the customer with a furniture technician to evaluate the condition of the merchandise, and per his report (attached), all items are in acceptable condition.? ? We apologize again for any frustration or inconvenience these issue have caused our customerShould he have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.? Kind regards