ROAM Data

Dear *** ***,Dining Rooms Outlet is sorry to hear the customer was not happy with the furniture that she orderedOn January *, the customer placed an order for a dining room and bedroom setThe customer was scheduled for delivery on February *, and refused delivery of the dining set and the
chest and chesser of the bedroom set. Upon investigation with the manufacturer, there were no major damages to the merchandise, as the furniture is meant to have a distressed lookThe local delivery hub touched up the scratches to restore the merchandise to the manufacturer's standardsPer our Returns & Cancellations policy (attached): - We stand by our productsYou will not be charged for the re-delivery of any previously damaged productsWe reserve the right to fix damaged or defective pieces at our discretion.- Furniture with a distressed finish may have marks, spots, scratches, and/or other distress marks that are intentionally made by the manufacturer to achieve a "distressed" lookThese are not considered damages or defects.- Any cancellation requests submitted *hours after the order is placed are subject to the Returns Policy below:- Orders may be returned within days of receipt for an exchange or refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costs each way. We attempted to re-deliver the items on March *, however the items were refused again, as the customer did not like the distressed lookOn March **, we issued a refund of the purchase price of the refused items minus a 30% restocking feeShould the customer have further questions or wish to discuss this matter in more detail, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My husband is a disabled veteran and cannot bend to look at the chair as they brought it inthey were aware he was disabled and did not offer to look at it for him, and they brought it in with no wrap or box or blanket on itThey put it against the wall so he could not move it to get behind it to see itwe have dealt with rude people and cannot get a corp number to call I have sent several emails to the supposed CEO and no reply
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I have stated over and over again, I followed all the businesses rules about reporting damaged merchandise and want to return themAfter lying about whether I followed the rules they have changed their story to say the merchandise isn't damagedEven if it was not damaged I had the right to return this purchase according to their published rulesI maintain that I want to return this purchase and anything short of that is unacceptable and in violation of their own policies.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** **,Bedroom Furniture Discounts deeply apologizes for any inconvenience our customer has experienced, as we work closely with our delivery partners to ensure all merchandise is thoroughly inspected to ensure all items are in perfect condition and all necessary hardware/parts needed for
assembly are available.The customer was scheduled for delivery on March **, 2016, however we were informed the delivery company was unable to assemble the bed, as the rails were missing metal inserts necessary to connect them to the headboard and footboardWe ordered the necessary hardware from the manufacturer to ship directly to the customerThe delivery company came to the customer's home on May *** to assemble the bed, however the rails would still not connect to the headboard and footboardWe ordered brand new replacement rails from the manufacturer, which shipped on May *** and are currently at the delivery company, who is working with the customer to coordinate a delivery date.Additionally, we issued the customer a refund of $on May *** for the overage she initially paid forWe apologize again for the inconvenience caused to our customerShould she have further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. The company gave me $Amazon gift cardI found this to be a suitable compromise
Sincerely,
*** ***

Dear *** ***Discount Living Rooms is sorry to hear the customer received the incorrect sofa setOur sales manager will contact the customer today to finalize the sale of the new leather living room set, and we will issue the customer full credit for the set that was delivered and apply this
credit to the new saleShould the customer wish to discuss this in more detail, we encourage her to contact our Sales Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[This company has been a complete nightmare to work with!!!! They use bullying tactics and lie to there customers as they did to me in this instanceThe 1st time I requested to cancel this order Joel with that company let me know I would only need to be responsible for the 30% restocking fee, he said since it hadnt actually shipped that the roundtrip fee would not applyWhen I spoke to Joel and requested to cancel I was under the impression that this item hadnt shipped, I'm being charged on an item that never made it round trip to me, how is that fair especially when I requested to cancel this I was told it hadnt shippedThis is wrong and I honestly will be seeking legal counsel regarding thisWill NEVER do business with this company again and have started telling everyone I know about my experience and these *** and to avoid them like the plague.In good faith this company should not tact on this roundtrip fee, this item didnt make it roundtrip and when I spoke to Joel he said I would only be responsible for the restocking fee/said nothing about a round trip feeI was told that it hadnt actually shipped but was ready to shipI should only be responsible for the 30% restocking fee.Had this order been cancelled the 1st time as I requested, I wouldnt have gotten these ridiculous round trip fees tacted onIf this is not resolved to my liking I will be forced to seek legal action to resolve and bring attention to this companies deceptive and unfair practices. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** **,Bedroom Furniture Discounts apologizes to our customer for the damages to her bed, as we work closely with our delivery partners to ensure damages are promptly reported so we may expeditiously order replacementsWe are solely a distributor and not a manufacturer, therefore we do not
stock the merchandiseSince all of the furniture is ordered from the manufacturer to our warehouse and delivered to our customer, damage does occasionally occur in transportWhen this happens, it is noted and we take the appropriate steps to rectify the matter.The customer refused delivery of the bed on the most recent delivery date of March ***We have ordered a brand new replacement from the manufacturer, which is transit to the local hub for inspectionOnce inspected, we will expedite delivery to our customerShould the customer wish to cancel, we will issue a refund of the purchase price minus a 30% restocking fee and round-trip shipping costsPer our Returns & Cancellations policy:Any cancellation requests submitted hours after the order is placed are subject to the Returns Policy below.Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.Returned items are never resold to customers, as they are no longer new; they are usually donated to charityWe deeply apologize for any inconvenience our customer has experiencedShould she have further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####. Kind regards

Dear *** ***,The customer placed this order on August **, 2017, and received delivery of the merchandise on September **Should the customer wish to return the merchandise, we will issue a refund of the purchase price minus a 30% restocking fee and round-trip shipping costs, if within days
of receiptPer our Returns & Cancellations policy (attached):"Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free." Should the customer wish to discuss this matter in more detail, we encourage her to contact our Customer Success Team at ###-###-####. Kind regards

Dear *** ***Dining Rooms Outlet sincerely apologizes for the damages incurred to the customer's china buffet, as we work closely with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery to our customerWe will revisit our policies and procedures to ensure
these standards are carried out going forward.Upon delivery of the merchandise on November *, the customer noted damages to the glass on the doors to the buffetWe ordered replacement glass from the manufacturer, which was delivered to the customer on November **The customer is scheduled for an appointment with a furniture technician to install the new glass on December 2.We apologize again for any inconvenience our customer has experiencedShould she have further questions or concerns regarding this matter, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

To Whom It May Concern,The customer's statement is correct, because of the confidentiality clause outlined in our contract with the manufacturer, we are unable to forward any correspondence with them to our customersThe year manufacturer's warranty covers defects in delivered merchandise.Kind regards

To Whom It May Concern,Discount Living Rooms deeply apologizes for any confusion and inconvenience the customer may have experiencedWe strongly encourage all of our customers to review our Terms & Conditions when placing orders on the internet- our 'Click to Accept' terms page is attached. Unfortunately we are unable issue a refund of the shipping fees at this time, as these fees have already been incurredShould the customer have further questions or concerns, we encourage him to contact our Customer Success Team at *** ***.Kind regards

Dear *** ***,The customer has disputed the charges with her bank, and we are working directly with them to come to a resolution.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The mechanism that was replaced is doing the same thing will not recline now last Friday the other side has malfunctionedThis is a warranty issue and needs to be replaced the manufacture has the warranty for a yearThis is not from abuses of the furniture and the need to stand up to the warrantyThis is nothing but faulty product that needs to be fixedWhy do you have a warranty if you dont stand behind iti have not had this furniture very long and we only have myself and my husband living there it should hold up with not any issuesThis is very fustrating that something you purchase new and malfunctions and you will not cover the warrantyBoth the dealer and manufacture are liable to repair under the warranty they statedI feel that we are getting the shaft why did we purchase this due to review of high quality furnityer and the warranty this was not a cheap set to purchase.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Bedroom Furniture Discounts deeply apologizes for the delivery delays our customer has experiencedUpon shipment from the manufacturer's warehouse, our delivery partner reported multiple items missing from the shipmentOur delivery partner has now confirmed they have all merchandise
in their possession, and our customer is scheduled for delivery on February **.Should she have further questions or concerns in the meantime, we encourage the customer to contact our Customer Success Team at *** ***.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
With any furniture purchase, and with the purchase made with Bedroom Furniture discounts, it is expected and new and undamaged furniture be provided to the consumerSince this product arrived damaged, there is no way for me to know if this is used furniture or damaged during transitAs a result, I do not believe that I am responsible to pay for a used or damaged bedroom setAs for the offer to refund half of the bedroom set, I spoke with Mark G*** Mangubat on October ** which he advised that I was only entitled to a partial refundFurthermore, he said Bedroom Furniture Discount MIGHT accept the damaged furniture back for a partial refund but I would be subject for the pifee and restocking fee. Bedroom Furniture Discounts policy states that the customer is to refuse any damaged items upon deliveryIt was advised to me when I purchased the furniture, that I opt for the platinum delivery service so I am able to thoroughly inspect while the company was unpacking and assembling. The platinum delivery service includes, full delivery, unpacking, assembling of furniture and clean-upI selected this service as opposed to regular delivery or gold delivery for this reasonWhen my furniture was delivered on October **, the delivery company refused to unpack and assemble the furniture therefore I was unable to inspectFurthermore, the company refused to wait while I unpacked the furnitureThe cost for the platinum delivery service was $Bedroom Furniture Discounts has maintained they will not issue any sort of refund for this matterTherefore this policy is in direct violation and would entitle the customer for not only a refund for the furniture but for the delivery as well. Mark G*** Mangubat and his supervisor Shaquan have been very rude and unresponsive which has led me to contact the Revdex.com. I maintain that be refunded for the full amount for the reasons listed aboveI've also included the correspondence with Bedroom Furniture Discounts (or lack thereof to back my claim above)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern,Discount Living Rooms is sorry to hear of our customer's dissatisfaction, as we do our best to ensure all customers are aware of our Returns & Cancellations policy prior to checkoutThe customer cancelled his order after the merchandise had shipped from the manufacturer's
warehouseAs per our Returns & Cancellations Policy (attached):- Any cancellation requests submitted hours after the order is placed are subject to the Returns Policy below.- Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.You may find our full Returns & Cancellations policy on our website: ***. Also attached is our 'Click to Accept Terms' page prior to checkout.On August **, the customer was issued a refund of the purchase price minus the 30% restocking fee and round-trip shipping.Discount Living Rooms apologizes for any inconvenience caused to our customerShould he have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I had quickly inspected the furniture because the guys were in a hurry to get moving on It was very uncomfortable to go over the furniture with a "fine toothed comb" while they were standing there with a "hurry up" look on their faces The damage was noted only after I came back into the room and was able to fully inspect it top to bottom Also, when the rest of the bed was finally delivered a few days later, the delivery guys again hurried my inspection - Everything looked to be fine When I came back from running my sick children to the doctors, the mattress and box spring was sitting at an angle on the floor Crawling on the floor, and looking under the bed, there were slats that were too small for the king sized frame and thrown under the bed There were only metal supports and they were damaged where the adjustable leveling foot was just set into a broken bracket, the assemblers had fully known it was broken (because there wasn't any threads to screw it into) and just set it into the tube to make it look acceptable A king sized bed is supposed to have 3-slats to support it They put in slats and threw the wood that was too small under the bed.The assemblers also threw the garbage UNDER my bed (Was I supposed to crawl on my hands and knees and look UNDER the bed for things??)I sent a message of my dissatisfaction to Raquel and nothing was ever heard back other than she forwarded it to the claims department We had to run out and purchase our own wood and spend hours making it so this bed could be used without having the mattress and box springs fall down on the floor.I still have not received any response regarding these claims and the extra funds I had put forth to FIX this bed.I also still have not received any nightstands and it is now OVER months that they have had payment in full.I am still looking for reimbursement of the damaged headboard (which I sent pictures of to Raquel) and reimbursement for the rest of the bed frame that I had to fix myself and reimbursement for the nightstands that I do not even have
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Bedroom Furniture Discounts deeply apologizes for the delay in shipment and delivery of our customer's merchandise, as we work closely with our delivery partners to ensure orders are picked up and delivered in a timely mannerThe merchandise is currently at the local delivery company
undergoing inspection, and the customer will be contacted the week of November * to schedule a delivery date and time frame.As compensation for the wait time, we offered the customer $to use for a future purchase, however the customer declinedUnfortunately, we are unable to offer the customer additional discounts on this order.Should the customer have further questions or wish to discuss this matter in more detail, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Dear *** **,Bedroom Furniture Discounts is not currently offering 50% off any of our productsOur current Spring Sale is offering the following (sales banner attached):Silver Sale: Spend $1000-$1499, Get $offGold Sale: Spend $1500-$2499, Get $offPlatinum USA: Spend $2500-$4999, Get $
offDream Sale: Spend $5000+, Get $offWe apologize for any confusion regarding this saleShould she have further questions or wish to discuss this matter in more detail, we encourage the customer to contact our Sales Team at ###-###-####.Kind regards