ROAM Data

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The fact that the furniture was not in stock even though the website showed it is the first problem.  The second problem is that I was told that the furniture would be delivered in October on 2 separate occasions.  I then decided to wait until those dates to follow up.  When I followed up because the furniture had not yet arrived, that is when I was told it would be pushed back to November.  Since I had placed the order on September [redacted], I was getting charged interest from my credit card company.  Basically I had to pay money for an item that I never even received. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Bedroom Furniture Discounts has chosen to ignore my complaint.  No indication has been made that any action will be taken to correct the issue only that my complaint will be filed.  The way in which Bedroom Furniture Discounts has chosen to deal with this complaint is shocking and unacceptable.  I would recommend future customers steer clear of dealing with this company. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern,The customer will be contacted within 10-14 business days to schedule delivery. We deeply apologize for the delay.Kind regards

To Whom It May Concern,Discount Living Rooms deeply apologizes for any confusion and inconvenience the customer may have experienced. We strongly encourage all of our customers to review our Terms & Conditions when placing orders on the internet- our 'Click to Accept' terms page is attached. Unfortunately we are unable issue a refund of the shipping fees at this time, as these fees have already been incurred. Should the customer have further questions or concerns, we encourage him to contact our Customer Success Team at [redacted].Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please tell me how much of a discount and who I need to work with to get this.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
 The company cannot be specific about WHEN the CORRECT FUNITURE will be delivered, I WANT A REFUND!  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This order was placed on 6/** and had a quoted 4 to 6 week delivery.  As of 9/**, I still have not received.  The claim of the company that I refused the merchandise is false.  They called me to say that it was damaged in transit and being re-ordered.  That was on 8/* and over 6 weeks later, it has not shipped.  The company is good at responding to emails saying they value customers.  However, they still have not delivered on a product that was ordered 3 months ago.  They said they will return my entire purchase less a 30% charge or I just have to wait for it.  Terrible customer service. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The business response is typical of every other response they made over 4 months.  They say they care about the customer but do zero to resolve the issue.  I waited over 4 months for a dresser that they quoted 4 to 6 weeks.  Every week I emailed to find out the status and every week they sent back an email saying they care about customers and they are looking in to it.  I think people need to know this is not a reputable company.  I have read other complaints where they offered $100 back to the customer.  I guess since I was nice to them, I did not get this prize.  This terrible company needs to be stopped. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business keep postponing the delivery date for the past 45 days. I bought this furniture on April [redacted] and I paid $3500 for the furniture I bought. How can they hold my money for this long with out delivering the product to me? They kept giving the false promises on the delivery date every time when I request an update. Even in the above response they are mentioning that the delivery company would give me a call to schedule a time for delivery. That is completely a lie. The delivery company is not giving any options for us regarding delivery date and time. As per them if I am not present at home at the time of their delivery I have to wait again for their next delivery truck which will not be scheduled for 2 months at least. I took a leave for my work last time to be at home just to get the damaged furniture. I lost my pay for that day as I have to return the furniture. Even this time also I am not confident that they would send the furniture with out any damage based on the experience with them. They keep misleading the customers that they inspect the furniture before delivery. Even the delivery person agreed that the business do not have enough employees at warehouse or at the distribution center to check the quality. The furniture I received has cracks all over the headboard and foot board. As I mentioned in my previous response how can they miss the hands prints on wet paint if they really do the inspection they are talking about.My question to them is why should I wait for 4 months for the furniture which I paid 4 months back because of their mistakes? I want to hear the answer for this question from the business. At every point of this transaction they kept giving false promises.1) In their website they mentioned clearly that any delivery above $1000 worth is free of shipping to anywhere in the USA. That is a big lie. They charged me for shipping though my furniture costs way more than $1000. No where in their website at that statement they mentioned any conditions apply.2) The manager and the website clearly mentioned that the maximum delivery time for any shipment is 6 weeks. But my initial delivery with the damaged furniture took more than 8 weeks. 3) As per them the shipping company would call me to schedule for delivery. That is completely false as I have to be there on the day and time when their truck arrives in my town with out any specific notice otherwise they would not deliver for another 2 months when their next truck arrives.On top of all these things the manager Andrian is not confident that the furniture I will be getting in the next shipment would be in good condition. He wants me to keep the furniture which is good and send back only the furniture which is damaged. I need to wait and see whether they really replaced the damaged furniture or they did some painting to hide the cracks.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]A replacement hutch and arm chair has shipped from the manufacturer, and the customer will be contacted by our delivery partners to schedule a delivery date and time frame.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is already Feb *, and no one has called me regarding any delivery.  I had called the company several times and in the past, and no one from the company had/has actually contacted me with updates. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern,Bedroom Furniture Discounts apologizes for the delay in sending the refund check, as well as initially sending to the incorrect mailing address in error. According to our records, we show that the refund check was sent out to the customer's correct mailing address on May **....

Should she have further questions or wish to discuss this matter in more detail, we encourage her to contact our Customer Success Teat at ###-###-####.Kind regards

Dear [redacted],Bedroom Furniture Discounts deeply apologizes for any inconvenience our customer has experienced, as we work closely with our delivery partners to ensure all merchandise is thoroughly inspected to ensure all items are in perfect condition and all necessary hardware/parts needed for...

assembly are available.The customer was scheduled for delivery on March **, 2016, however we were informed the delivery company was unable to assemble the bed, as the rails were missing metal inserts necessary to connect them to the headboard and footboard. We ordered the necessary hardware from the manufacturer to ship directly to the customer. The delivery company came to the customer's home on May [redacted] to assemble the bed, however the rails would still not connect to the headboard and footboard. We ordered brand new replacement rails from the manufacturer, which shipped on May [redacted] and are currently at the delivery company, who is working with the customer to coordinate a delivery date.Additionally, we issued the customer a refund of $200.00 on May [redacted] for the overage she initially paid for. We apologize again for the inconvenience caused to our customer. Should she have further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I did not received the items in the time frame indicated by business at time of purchase.   The business has not agreed to issue a full refund. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:A representative from the company called me in August several days after my order was placed.  In that phone conversation, the representative told me that they would deliver the furniture at the agreed upon price, but only if I would accept it at a loading dock.  I asked to speak to a manager and he told me he was a manager.  I told him I did not have a loading dock and that the order confirmation guaranteed white glove service (attached).  He told me I would need to pay approximately $100 more for it to be delivered without a loading dock.  Based on this conversation with the company, it does not seem that the merchant agreement was an issue when my order was cancelled.Regardless, I find it implausible that a merchant agreement would prohibit this company from taking responsibility for their own false advertising.  BFC could offer me store credit for the difference between the current price and the price listed on my order confirmation.  This would allow me to purchase the item at the price on my order confirmation, but would not sell the item below the current website price.  This is not an issue of selling me an item below a merchant agreement price. This is an issue of BFD taking responsibility to mitigate the losses I have experienced from their false advertising.    Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They sent out a tech to my house who clearly noted all the issues and tried to fix them. Could not fix them so he left. Bedroom discount then sent out a second technician who basically instructed that this bed frame is completely junk and needs to be rebuilt, despite it being brand new. When bedroom discount saw the price of the estimate, they sent me an email stating because it was delivered in acceptable condition, they did not need to do anything else. So no matter what they say or do at this point I am not satisfied with their service. It took almost a year to get my entire order as it kept coming damaged and I finally got one that wasn't damaged at it still is defective yet no one will take responsibility. And now that they have seen how much it will cost to fix, they are no longer helping me. This is the absolute worst customer service.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Discount Living Rooms is sorry to hear the customer is unhappy with the outcome of this order. The customer placed the order with us on March *, 2015, and the merchandise shipped from the manufacturer's warehouse on March **. Per our Returns & Cancellations policy...

(attached):- Any cancellation requests submitted 24 hours after the order is placed are subject to the Returns Policy below.- Orders may be returned or cancelled within 15 days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and  round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.You may also view our Returns & Cancellations Policy on our site: [redacted]. We also include a link to our Returns & Cancellations policy on all order confirmations sent to our customers immediately after placing an order with us. Should the customer have further questions or concerns, we encourage her to contact our Customer Success Team at [redacted].Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The respondent is being untruthful and here are two pieces of evidence: 1) I did notice issues/problems with the product upon delivery and did log my complaint at that time. The delivery company took photos of the problems and wrote notes on the delivery receipt regarding the noted problems. The slip provided to you is not what I signed. I have attached a copy of my drivers license so you can see that the signature provided to you is fraudulent. 2) I followed up shortly after and the representative I corresponded with acknowledged via email that the delivery team passed along the concerns I expressed upon delivery and photos taken at that time. Attached is an email from them admitting that a followed that process and that they received pictures. This is a shady business clearly lying to the Revdex.com and its customers. Unless they agree to issue a refund or some other substantive compensation, I will sue them based on their shady business practices. Thank you for your review of this matter.  [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],Depending on the pricing tier, the customer may receive a discount of 5%-15%.Kind regards