ROAM Data

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. The company gave me $Amazon gift cardI found this to be a suitable compromise
Sincerely,
*** ***

*** *** ***,Dining Rooms Outlet apologizes for the damages incurred to the customer's merchandise, as we work closely with our delivery partners to ensure all items are thoroughly inspected prior to deliveryWe will revisit our policies and procedures to ensure acceptable standards of
inspection are carried out prior to delivery.Upon initial delivery of the customer's merchandise, damages were noted to the hutch, as well as defects to the arm chairsWe ordered brand new replacements from the manufacturer, and per the Proof of Delivery form, of the arm chairs has blemishes, and the other arm chair and hutch were delivered in acceptable conditionOnly issues noted on the Proof of Delivery form are eligible for free repair or replacement(s). We have ordered replacements for the damaged arm chair from the manufacturer, and will keep the customer informed of a delivery time frame once the information becomes available to us.We apologize again for any inconvenience caused to our customerShould he have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Dear *** ***,The customer has disputed the charges with her bank, and we are working directly with them to come to a resolution.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is already Feb *, and no one has called me regarding any delivery I had called the company several times and in the past, and no one from the company had/has actually contacted me with updates.
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Sincerely,
*** ***

To Whom It May Concern,The customer will be contacted within 10-business days to schedule deliveryWe deeply apologize for the delay.Kind regards

Dear *** **,Bedroom Furniture Discounts deeply apologizes for the confusion and lack of communication regarding the status of this orderOur Customer Success Team works hard to keep our customers well-informed regarding the shipping/delivery status of their merchandise, and in this case it did not
happenWe will review the policies and procedures with our team to ensure they are properly carried out going forward. The customer spoke with the Operations Manager, who explained to the customer that unfortunately this order had to be cancelledWe have issued a full refund back to the customer, and this order has been cancelledShould he have further questions or wish to discuss this matter in more detail, we encourage him to contact us at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Its like they forced me to accept the $towards the damaged furnitureI sent them multiple emails and followups regrading the same mentioning that $is not at all a fair compensation for the things that happened to me and the compensation for the damaged furniture and the issues with their delivery partners and the time I spent in 100s of emails and phone calls.It was like they told me to either accept $or get nothing for the things happenedSo I was left with no choice to take $and I clearly mentioned the same to their managers regarding the same.I clearly read the terms of your Free white Glove delivery policy and I do not have to read it one more timeI think its the time you guys have to make sure you sales and delivery managers know your policyYou are definitely cheating customers with your white glove delivery policy by telling me that you do not have service to Minnesota and there by you can not offer a Free Glove delivery and that is what happened to me.You keep repeating the same thing again againYou can not make things true by repeating the incorrect thing again and again.Technically I do not have any order below $for you to charge me the delivery feeMy both the orders are together and that is how your sales person has created as two different orders to again cheat meMy first order was not even released and was on hold until I added a new bed to the orderStop cheating customers with your unfair business practisesYou guys have wasted lot of my timeYour furniture cost is less only because you send damaged furnitureI should have looked at all your reviews before even placing this orderI will never recommend your company to any of my friends and colleaguesYou guys really cheated meI repeat you cheated me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Bedroom Furniture Discounts deeply apologizes to our customer for any frustration or inconvenience, as we are always disappointed to hear of damage to our customers' furnitureWe work closely with our delivery partners to ensure all damages are promptly reported so we may order
replacements immediately and deliver to our customers as soon as possibleWe will revisit our policies and procedures to ensure these standards are carried out going forward.On August *, we received notification from our delivery partner that due to damages, the customer would not receive the dresser of the bedroom set, scheduled for delivery on August *We informed the customer immediately, and have ordered replacement pieces, which are scheduled to ship from the manufacturer no later than September **Once the pieces ship, we will work with our delivery partner to thoroughly and expeditiously service the dresser, and schedule the customer for delivery as soon as possible.We apologize again for the damages to the customer's dresser, and are working hard to rectify the situationShould he have further questions or concerns, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

Dear *** **,Bedroom Furniture Discounts deeply apologizes for the damages to the customer's merchandise, as we work closely with our delivery partners to ensure all items are thoroughly inspected prior to deliveryWe are solely a distributor and not a manufacturer, and therefore we do not stock
merchandiseSince all of the furniture is ordered from the manufacturer to our warehouse and then delivered to the customer, damage does occasionally occur in transportWhen this happens, it is noted and we take the appropriate steps to rectify the matter.Upon delivery of the merchandise on March ***, the customer refused the Ashley Catalina bed and Hooker Sanctuary bed due to damages and missing partsWe ordered replacement parts for the Hooker Sanctuary bed, which are scheduled to ship from their warehouse on June ***Once the parts ship, we will expedite delivery to our customerAdditionally, we have filed a claim with Ashley to issue a full refund for the bedShould the customer wish to return other items, we will issue a refund of the purchase price minus a 30% restocking fee and round-trip shipping costs, per our Returns & Cancellations policy(attached).Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.We apologize again for any inconvenience our customer has experiencedShould he have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####. Kind regards

Dear *** ***,The customer has opened a dispute with her bank, and we can no longer assist the customer until the dispute is resolved. Kind regards

Dear *** ***,Bedroom Furniture Discounts is sorry to hear of the issues regarding the customer's furniturePer our Returns & Cancellations policy (attached):Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good conditionThoroughly inspect the
furniture prior to signingIn the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s)In addition, please take pictures of items in question and email them to *** within hours of your delivery. Do not accept damaged furniture.Provided you note the issue on the delivery slip and photograph the items with issues and send us the photographs, the manufacturer will send replacement parts free of charge and the white glove delivery company will be able to bring the items to perfect condition.Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.Should the customer have further questions or wish to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####. Kind regards

Dear *** ***,Discount Living Rooms apologizes for any inconvenience the customer has experiencedThe customer placed her order for living room furniture on November **, and received delivery of the merchandise on December *** Upon delivery, the customer refused the sleeper sofa, as it was the
incorrect colorWe are working with the manufacturer to file a claim and deliver the correct item to the customerOnce the item is available at their warehouse, we will expedite delivery to our customer. Should she have questions or concerns in the meantime, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

The customer received delivery of the merchandise on February **, however one nightstand was refused due to damageWe ordered a replacement from the manufacturer, which is scheduled to be delivered to the local hub by March **. Once the item has been delivered, they will inspect and contact
the customer to schedule a delivery date and time frame

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[This company has been a complete nightmare to work with!!!! They use bullying tactics and lie to there customers as they did to me in this instanceThe 1st time I requested to cancel this order Joel with that company let me know I would only need to be responsible for the 30% restocking fee, he said since it hadnt actually shipped that the roundtrip fee would not applyWhen I spoke to Joel and requested to cancel I was under the impression that this item hadnt shipped, I'm being charged on an item that never made it round trip to me, how is that fair especially when I requested to cancel this I was told it hadnt shippedThis is wrong and I honestly will be seeking legal counsel regarding thisWill NEVER do business with this company again and have started telling everyone I know about my experience and these *** and to avoid them like the plague.In good faith this company should not tact on this roundtrip fee, this item didnt make it roundtrip and when I spoke to Joel he said I would only be responsible for the restocking fee/said nothing about a round trip feeI was told that it hadnt actually shipped but was ready to shipI should only be responsible for the 30% restocking fee.Had this order been cancelled the 1st time as I requested, I wouldnt have gotten these ridiculous round trip fees tacted onIf this is not resolved to my liking I will be forced to seek legal action to resolve and bring attention to this companies deceptive and unfair practices. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern,Bedroom Furniture Discounts apologizes to the customer for the damages and defects to the merchandise, as we work closely with our delivery partners to ensure all items are thoroughly inspected prior to deliveryWe will revisit our policies and procedures to ensure thorough
inspection is conducted prior to delivery, as well as full installation and debris removal.Upon delivery, the customer noted scratches on the dresser drawer, missing knobs and uneven drawers to the storage bedWe ordered replacement parts for the dresser and storage bed that were delivered to the customer on August **The delivery company installed the replacements to the dresser and storage bedPer the agreement between the customer and the delivery company, we issued the customer a refund in the amount of $630.00.We apologize again for any inconvenience caused to our customerShould she have further questions or wish to discuss this matter in more detail, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have done everything possible to get both companies to stand behind their warranty, they are not taking care of this issueWhere do I turn how do I get my warranty repair or replacement and or total refund.
I the consumer is getting a bad deal with no resolution to the issue. I believe the company should replace my living room set or refund me money since they cannot repair the warranty issueEither business can do this they are both responsible.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,TV Stands Outlet apologizes for the inconvenience caused to our customer regarding this issueThe customer placed an order for an entertainment armoire on February **, 2016, and received delivery of the merchandise on March **On March **, the customer informed us that the TV
console was smaller than what was advertised on our siteUpon further review, we determined that the customer was correct, as this collection is available in two different sizesWe have ordered a replacement for the customer, which is scheduled to ship out this week, and we will expedite delivery of the replacement to our customer.We apologize again for any frustration or inconvenience our customer has experiencedShould he have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:On 4/** I was told that IF I cancelled the order there would be restocking fees, to which I responded my feelings of it being unfair business practices and how shady I think this was, that I felt someone else should be held responsible for a transaction where money was taken from me without delivery of merchandise(yet, at that time) Then, no delivery...since this dateDid you decide unilaterally to cancel my order and charge me restocking fee? Because expressing your abusive practice in a reply does not constitute a firm "* *** *** *** *** * ** *** ** *** *** ***", I never said that and I challenge you to produce anything to prove it (you won't be able to, because I NEVER did) Technically, I should still be wating for delivery as I never stated such "cancellation", except it has over a year (I think) and I am still merchandise less and with huge hole in my pocket I demand my money back, you guys are dishonest and making up stories Don't decide for me to cancel an order and keep my money, that is called stealingPROOF or REFUND.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Bedroom Furniture Discounts is sorry to hear of the issues regarding the customer's furniturePer our Returns & Cancellations policy (attached):Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good conditionThoroughly inspect the
furniture prior to signingIn the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s)In addition, please take pictures of items in question and email them to *** within hours of your delivery. Do not accept damaged furniture.Provided you note the issue on the delivery slip and photograph the items with issues and send us the photographs, the manufacturer will send replacement parts free of charge and the white glove delivery company will be able to bring the items to perfect condition.Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.Should the customer have further questions or wish to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####. Kind regards

Dear *** ***,Bedroom Furniture Discounts apologizes to the customer for the pricing error on our site, as we know it must be frustrating after placing an orderOur IT team works diligently to ensure all information on our site up-to-date, and has since corrected this error
Unfortunately due to our merchant agreement with the manufacturer, we cannot honor the incorrect price previously reflected on our site.Should the customer have further questions or wish to discuss this matter in more detail, we encourage her to contact our Sales Team at ###-###-####.Kind regards