ROAM Data

Dear [redacted],[redacted] is sorry to hear of the customer's furniture. Upon delivery, customers are asked to note any defects or damages on the Proof of Delivery form to be eligible for free repair or replacements at that time. There is also a manufacturer's one year warranty, which often covers...

repairs from furniture technicians. Should the customer wish to return the merchandise, we will issue a refund of the purchase price minus a 30% restocking fee. Per our Returns & Cancellations policy (attached):Orders may be returned or cancelled within 15 days of receipt for a refund equalling the purchase price minus both a 30% restocking fee and  round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free. Should the customer wish to discuss this matter further, we encourage her to contact our Customer Success Team at ###-###-####. Kind regards

Dear [redacted],Bedroom Furniture Discounts apologizes for any inconvenience our customer has experienced. Should he have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I never knew there was a 15 day return policy. They could have told me this long ago. Instead or arguing with me for months they could have told me right from the beginning that they would take it back. And if it's too late too take it back, why are they mentioning it at all now? Seems like they're just lying and coming up with excuses not to take responsibility for their mistake. They said because I still had it they couldn't do anything. Well i'm saying they cant take it back. So come and take it back and give me my money back. There are exceptions to every rule. That their technician doesn't know what he's talking about seems like a good reason to make an exception.
 
 
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Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 The seller did not mention whether the hutch will be replaced. Also they did not mention when the armed chairs will be replaced. I would like to have a firmed date to replace both hutch and armed chairs.
Even though the damage on the hutch was not noticed on the POD, but the seller has hired a third party to inspected the hutch. The third party indicated the damage was manufacturer defects.  Whe I signed the POD, I did not notice the damage. As the seller mentioned, they did a thorough inspection before the delivery. They are the professionals in the business. If the damages were not noticed by the seller, it indicated the damages were not easy to see, particularly the damages are located inside the hutch. It is very reasonable for me not to find they before I sign the POD within limited time frame I had. 
 
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Sincerely,
[redacted]

Dear [redacted],Discount Living Rooms is sorry to hear the customer is unhappy with our resolution, as we strive for 100% customer satisfaction. The customer emailed us to cancel her order after she realized she ordered incorrect items. Per our Returns & Cancellations policy...

(attached):- Due to differences in the resolution of computer monitors, as well as differences in lighting conditions in photographs, images of products displayed on our website may differ in color to the items you receive. Furniture is often photographed in bright, sun-filled rooms, and may look different in your home. We work directly with manufacturers to obtain the highest quality photographs and display our merchandise as accurately as reasonably possible.- Any cancellation requests submitted 24 hours after the order is placed are subject to the Returns Policy below.- Orders may be returned or cancelled within 15 days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and  round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.The customer was issued a refund of the purchase price minus the 30% restocking fee and round-trip shipping costs on October **, 2015. Should she have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Here's the thing about the company. They didn't tell me that they were unable to help with my problem. In fact they ignored it until I finally had to bring in a lawyer. Where then they canceled the order to not have to deal with their screw up. But now I have a mattress that is sitting against a wall because they wouldnt help. Unprofessional on all levels and I still want to hear from the owner of the company who I was told denied my service. All they had to do was not lie about my bed being shipped and then stop changing the price after an agreement was met. Worst company I have ever had to do business with. 
 
 
 
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Sincerely,
[redacted]

Dear [redacted],Bedroom Furniture Discounts is not currently offering 50% off any of our products. Our current Spring Sale is offering the following (sales banner attached):Silver Sale: Spend $1000-$1499, Get $50 offGold Sale: Spend $1500-$2499, Get $75 offPlatinum USA: Spend $2500-$4999, Get $150...

offDream Sale: Spend $5000+, Get $300 offWe apologize for any confusion regarding this sale. Should she have further questions or wish to discuss this matter in more detail, we encourage the customer to contact our Sales Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Their story is a flat out lye.  Their policy form represent no prove fo their argument an never will since it is fabricated  (unless of course they are about to falsafy and manufacture statements on my behalf--at this point I wouldn't put it passed them!) The merchandise was not delivered after months of it being ordered; there was no cancellation on my part on March [redacted] AT ALL.  Delivery was never attempted, the only exchange of physical form is them taking my money and providing zero merchandise.  You have my documentation on the matter. I have never dealt with such unscrupulous "business" in my life.  Hundreds of dollars in exchange for nothingness and quite a bit of frustration.    An entity like this is a disgrace to any industry and should not be allowed to exist. I demand my money back.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted]Bedroom Furniture Discounts is sorry to hear of the issues with the customer's furniture, as well as her delivery experience. The customer placed this order under Order #[redacted] on February **, 2017, and received delivery of the merchandise on March **- Proof of Delivery form...

attached. All merchandise was signed off as ‘delivered in acceptable condition.’ Per our Returns & Cancellations policy (attached), only items marked ‘damaged’ or ‘defective’ at the time of delivery are eligible for free repair or free replacement parts. However in this case, we are happy to schedule the customer with a furniture technician to assess the issues at no cost to her.Should the customer have further questions or wish to discuss this matter in more detail, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

To Whom It May Concern,Because the customer signed that the guard rail was delivered, we are unable to order this piece at no charge. We are currently contacting the manufacturer to get the best price for this piece, should the customer wish to reorder.Kind rgeards

Dear [redacted],We are unable to offer the customer monetary, as the merchandise was signed off as 'delivered in acceptable condition.' Should the customer wish to further discuss this matter, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Bedroom Furniture Discounts are not referring to my purchase in this response. I purchased the furniture on July *, 2017 and received it on August **, 2017. I've attached necessary documents proving that I was sold someone elses returned furniture due to defects, not the new furniture I was promised.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  The technician came to my house and after hours of work he resolved that the "stuck" drawers were still stuck and there was no possible way to fix it due to how they are glued together and they cannot be fixed. Also, the more important issue of concern is the bed that rocks back and forth and is UNSAFE to get on to let alone sleep on it. The bed was taken apart, reassembled and he then performed every possible repair on it before he deemed it as "not repaired". Despite his best efforts the bed and drawers are no different than before he came. The only difference is now the bed has many more drill holes in it due to all the repairs he made. Yet, my bed still CANNOT be used because it is a safety hazard as it still rocks front to back and side to side almost collapsing to the floor when weight is put on it. The technician suggested that the bed needs a larger and stronger BEDFRAME which is built into the bedroom set. He said he would note that on his report. He also told me not to contact bedroom discount furniture until after he submitted his report so "wait a few days before you call them back so I can submit my report". So I did, I called bedroom discount and spoke with Mark [redacted] M[redacted] once again about the issues at hand. He then informed me that the technician said the drawers were all repaired and the bed needed another boxspring as my mattress is too large. This is absolutely absurd, first of all, my box spring and mattress are almost 4 feet off the ground due to the size of the bed frame I purchased in this set from [redacted]. If I was to add another boxspring in addition like he reported, my mattress would be 5 feet off the ground, how would that fix the problem? So they have reversed this on me as if somehow its my fault. Yet he clearly saw the issue with the bed frame being unsafe to use and he apparently noted nothing. My bed is now so high in the air after his repairs, that he had to use extra pieces of wood from his van to put under the frame supports so my bed is now 4 feet in the air, sitting on top of wobbly pieces of wood. NONE OF THE ISSUES WERE RESOLVED. I cannot believe that this is being turned around on me somehow. Not to forget I paid for these items 4 months ago and I still have not received my dresser. So I cannot use my bed because it is a safety hazard, and I have no where to put my daughters clothes as we are still without the dresser we paid for. ALSO, While on the phone with Mark [redacted], I demanded to speak to a supervisor. He denied my demands and said the supervisor would contact me within 24-48 hours. That was Thursday, April [redacted] 2016. Today is Thursday April [redacted] 2016 and I have been denied access to speak with a supervisor and no one has contacted me like I was promised. In true [redacted] fashion, I have not been contacted and they have not held up once thing they promised. It is ridiculous that they are allowed to treat people like this and I will not stand for it. I have waited long enough, no one has reached out to me like promised, I have been denied access to speak with a supervisor/manager, I have no estimated time of delivery on the missing piece of my set, I cannot use my bed, My nightstand drawers become stuck when used and now they are somehow saying that the technician did anything other than put a bunch of drill holes into my furniture that didn't work in the first place. I have nothing left anymore. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:On 4/**  i was told that IF I cancelled the order there would be restocking fees, to which I responded my feelings of it being unfair business practices and how shady I think this was, that I felt someone else should be held responsible for a transaction where money was taken from me without delivery of merchandise(yet, at that time).  Then, no delivery...since this date. Did you decide unilaterally to cancel my order and charge me restocking fee?  Because expressing your abusive practice in a reply does not constitute a firm "[redacted]",  I never said that and I challenge you to produce anything to prove it (you won't be able to, because I NEVER did) Technically, I should still be wating for delivery as I never stated such "cancellation", except it has over a year (I think) and I am still merchandise less and with huge hole in my pocket.    I demand my money back, you guys are dishonest and making up stories.  Don't decide for me to cancel an order and keep my money,   that is called stealing. PROOF or REFUND.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This display of customer service incompetence going on here is staggering. I have attached a picture of what was in the box that was delivered and you can clearly see there aren't any guard rails. As a matter of fact, I inspected every square inch of the box and guess what? NO GUARD RAILS. I have repeatedly said they were not delivered, but you all are either not listening or just thinking I'll leave this alone if you keep repeating yourselves. The fact of the matter is someone dropped the ball because this order is still not complete and I will continue to reject responses until I receive the missing parts. This order was placed almost 11 months ago and is still not any closer to being completed. This is a complete failure on the part of Bedroom Furniture Discount, and seeing how I paid $4066 for this order in the first place I will not pay another dime for what I should already have. This is 100% on the company and manufacturer and the fact you all are trying to pin this on me is pathetic.   
 
 
 
 
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Sincerely,
[redacted]

To Whom It May Concern,The customer ordered a bed on August **, 2016, and received delivery of the merchandise on August **. Upon delivery, we ask customers to inspect furniture to ensure all merchandise is delivered in acceptable condition, and to note any issues, damages or defects on the Proof of...

Delivery form to be eligible for free replacements.Per the Proof of Delivery form attached, the merchandise was delivered in acceptable condition. Customers may return the merchandise within 15 days of receipt for a refund of the purchase price minus a 30% restocking fee and round-trip shipping costs, per our Returns & Cancellations policy attached. We issued this refund on September **.Should the customer have further questions or wish to discuss this matter in more detail, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

To Whom It May Concern,Bedroom Furniture Discounts offers Free White Glove Delivery for orders over $999.00, all orders above this amount will be charged for shipping. You may view our Free White Glove Delivery policy here: [redacted].Our customer received a compensation check in the amount of $500.00 for the inconvenience. There is nothing further we can do for the customer. Should he have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is already Wed, and no one has called me for possible delivery.  First, they said week of Feb *, then they moved to week of Feb **.  I will not wonder if they will move possible delivery to March... For an order placed and paid for in November!!!  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Dining Rooms Outlet is sorry to hear our customer is displeased with our practices. As stated before, the delivery time frame is established by the delivery company as a courtesy, and they do their very best to stay within that time frame. The customer's complaint has been formally documented for our records. Should he have further questions or concerns, we encourage him to contact our Customer Success Team at [redacted].Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I typed in paula seen bedroom and added todays date as soon as I read this e-mail . it comes up every time, 50%of!from [redacted]. The time is also todays in the right hand corner of picture in the task bar. How much plainer can it be???? I want the 50% off
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]