ROAM Data

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
Please tell me how much of a discount and who I need to work with to get this
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Dear [redacted]We mailed a check for $150.00 to the customer on October * for any inconvenience she has experienced. Should she have further questions, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? [redacted], and have determined that my complaint has NOT been resolved because:? This is unacceptable the desk was never fixed it wasn't delivered until January of ? this year this company made no attempt to get a hold of me? now the desk got damaged in the hurricane we never received a copy of this work order this is something they made up to make it look like they? fixed it I want a refund they could give me the money back
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? [redacted], and have determined that my complaint has NOT been resolved because:? ?
? The company claims that"Upon delivery, the customer noted scratches on the dresser drawer, missing knobs and uneven drawers to the storage bed.? We ordered replacement parts for the dresser and storage bed that were delivered to the? customer on August [redacted]? The delivery company installed the replacements to the dresser and storage bedPer the agreement between the customer and the delivery company, we issued the customer a refund in the amount of $630.00."? That is not correctThere are replacement parts that I received? that were NOT installed, I still have them in the box? Furthermore, the technician they sent claimed that the bed was fineThe replacement parts I have were sent AFTER the technician said the bed was okWhy would I need more replacement parts after the technician said the bed was ok unless the technician was WRONGWith regards to the PARTIAL refund, I told the deliver company that the bed cost over $The $they sent is a PARTIAL refundThis company wasted months of my time and energy because of their horrible delivery and useless technicianI could have ordered this from another store for hundreds less and gotten proper serviceThe claim of White Glove Delivery service is a lieThis was not what I received and the bed is still not correctly put together (and I have picture proof)I have looked up this company in more detailI am not the first person to have this issueThe company knew there were issues (similar to mine) with the delivery people and furniture set upIt was their responsibility to make sure that everything was done properly and it was NOT done properlyI want a FULL refund of the $dollars that I paid for this bedThey can come and take it back if they want
Sincerely,
[redacted]
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My husband is a disabled veteran and cannot bend to look at the chair as they brought it in. they were aware he was disabled and did not offer to look at it for him, and they brought it in with no wrap or box or blanket on it. They put it against the wall so he could not move it to get behind it to see it. we have dealt with rude people and cannot get a corp number to call . I have sent several emails to the supposed CEO and no reply.... Tell us why here...

Dear [redacted],Dining Rooms Outlet apologizes for the inconvenience caused to our customer, as we work closely with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery.? We are solely a distributor and not a manufacturer, and therefore do not stock
merchandiseSince all of the furniture is ordered from the manufacturer to our warehouse and then delivered to the customer, damage does occasionally occur in transportWhen this happens it is noted and we take the appropriate steps to rectify the matter.? On January *, we received a call from the customer reporting damages to of the chairs that were delivered, one of which was taken back by the delivery company due to severe damageOnce we received photos and descriptions of the damages, we filed a claim with the manufacturer to have a replacement chair shipped to our customer, as well as scheduling the customer with a service technician to restore the remaining dining chairs to perfect conditionOn February *, we received a notice of dispute from the customer's bankPer our company policy, we put the replacement order on hold with the manufacturer and cancelled the service technician until the dispute is resolvedOnce reversed, we will ship out the replacement chair and schedule the customer with a service technician as soon as possible.We apologize again for any frustration or inconvenience this has caused our customerShould he have further questions or would like to discuss this matter in more detail, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? [redacted], and have determined that my complaint has NOT been resolved because:
The business keep postponing the delivery date for the past daysI bought this furniture on April [redacted] and I paid $for the furniture I boughtHow can they hold my money for this long with out delivering the product to me? They kept giving the promises on the delivery date every time when I request an updateEven in the above response they are mentioning that the delivery company would give me a call to schedule a time for deliveryThat is completely a lieThe delivery company is not giving any options for us regarding delivery date and timeAs per them if I am not present at home at the time of their delivery I have to wait again for their next delivery truck which will not be scheduled for months at leastI took a leave for my work last time to be at home just to get the damaged furnitureI lost my pay for that day as I have to return the furnitureEven this time also I am not confident that they would send the furniture with out any damage based on the experience with them.? They keep misleading the customers that they inspect the furniture before deliveryEven the delivery person agreed that the business do not have enough employees at warehouse or at the distribution center to check the qualityThe furniture I received has cracks all over the headboard and foot boardAs I mentioned in my previous response how can they miss the hands prints on wet paint if they really do the inspection they are talking about.My question to them is why should I wait for months for the furniture which I paid months back because of their mistakes? I want to hear the answer for this question from the business.? At every point of this transaction they kept giving promises.1) In their website they mentioned clearly that any delivery above $worth is free of shipping to anywhere in the USAThat is a big lieThey charged me for shipping though my furniture costs way more than $No where in their website at that statement they mentioned any conditions apply.2) The manager and the website clearly mentioned that the maximum delivery time for any shipment is weeksBut my initial delivery with the damaged furniture took more than weeks.? 3) As per them the shipping company would call me to schedule for deliveryThat is completely as I have to be there on the day and time when their truck arrives in my town with out any specific notice otherwise they would not deliver for another months when their next truck arrives.On top of all these things the manager Andrian is not confident that the furniture I will be getting in the next shipment would be in good conditionHe wants me to keep the furniture which is good and send back only the furniture which is damagedI need to wait and see whether they really replaced the damaged furniture or they did some painting to hide the cracks
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]
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Dear [redacted] [redacted],TV Stands Outlet apologizes for any inconvenience caused to our customer. On July **, she placed an order for an entertainment center, and paid via e-check. Later that evening, the customer emailed to request this order be cancelled. When a payment is processed with an...

e-check, we unfortunately are unable to cancel the transaction on our end, and must wait for the transaction to clear to mail the customer a refund check.In this case, we mailed the customer a full refund check once the transaction had cleared. We apologize again for any inconvenience caused to our customer, and should she have any further questions or wish to discuss this matter in more details, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I have stated over and over again, I followed all the businesses rules about reporting damaged merchandise and want to return them. After lying about whether I followed the rules they have changed their story to say the merchandise isn't damaged. Even if it was not damaged I had the right to return this purchase according to their published rules. I maintain that I want to return this purchase and anything short of that is unacceptable and in violation of their own policies. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Bedroom Furniture Discounts deeply apologizes for the damages to the customer's merchandise, as we work closely with our delivery partners to ensure all items are thoroughly inspected prior to delivery. We are solely a distributor and not a manufacturer, and therefore we do not stock...

merchandise. Since all of the furniture is ordered from the manufacturer to our warehouse and then delivered to the customer, damage does occasionally occur in transport. When this happens, it is noted and we take the appropriate steps to rectify the matter.Upon delivery of the merchandise on March [redacted], the customer refused the Ashley Catalina bed and Hooker Sanctuary bed due to damages and missing parts. We ordered replacement parts for the Hooker Sanctuary bed, which are scheduled to ship from their warehouse on June [redacted]. Once the parts ship, we will expedite delivery to our customer. Additionally, we have filed a claim with Ashley to issue a full refund for the bed. Should the customer wish to return other items, we will issue a refund of the purchase price minus a 30% restocking fee and round-trip shipping costs, per our Returns & Cancellations policy(attached).Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.Orders may be returned or cancelled within 15 days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.We apologize again for any inconvenience our customer has experienced. Should he have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####. Kind regards

[redacted],Dining Rooms Outlet apologizes for the damages incurred to the customer's merchandise, as we work closely with our delivery partners to ensure all items are thoroughly inspected prior to deliveryWe will revisit our policies and procedures to ensure acceptable standards of
inspection are carried out prior to delivery.Upon initial delivery of the customer's merchandise, damages were noted to the hutch, as well as defects to the arm chairsWe ordered brand new replacements from the manufacturer, and per the Proof of Delivery form, of the arm chairs has blemishes, and the other arm chair and hutch were delivered in acceptable conditionOnly issues noted on the Proof of Delivery form are eligible for free repair or replacement(s).? We have ordered replacements for the damaged arm chair from the manufacturer, and will keep the customer informed of a delivery time frame once the information becomes available to us.We apologize again for any inconvenience caused to our customerShould he have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted],The customer placed this order on February **, 2017, and received delivery of the merchandise on April *- Proof of Delivery form attachedThe items were signed off as delivered "in good condition with no defects or damages." The customer later contacted us to report issues with some
of the merchandise that was deliveredUnfortunately, the manufacturer's year warranty does not cover post-delivery damagesWe would be happy to refer the customer to a local furniture technician in his area to assess the damages.Should the customer wish to return the merchandise, we will issue a refund of the purchase price minus a 30% restocking fee and round-trip shipping costsPer our Returns & Cancellations policy (attached):Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good conditionThoroughly inspect the furniture prior to signingIn the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s)In addition, please take pictures of items in question and email them to [redacted] within hours of your delivery.? Do not accept damaged furniture.Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.Should the customer have further questions or wish to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards?

Dear [redacted],The customer was scheduled for delivery of the replacement chest on October *. We will issue a full refund to the customer should she reject the piece upon delivery due to damages, as we reserve the right to restore damaged pieces, per our Returns & Cancellations policy. Otherwise, the customer may return the piece within 15 days of receipt for a refund of the purchase price minus a *0% restocking fee and round-trip shipping costs.Should she have further questions or wish to discuss this matter in more detail, we encourage the customer to contact our Customer Success Team at [redacted]Kind regards

To Whom It May Concern,Because the customer signed that the guard rail was delivered, we are unable to order this piece at no chargeWe are currently contacting the manufacturer to get the best price for this piece, should the customer wish to reorder.Kind rgeards

The customer received delivery of the merchandise on February **, however one nightstand was refused due to damageWe ordered a replacement from the manufacturer, which is scheduled to be delivered to the local hub by March **.? Once the item has been delivered, they will inspect and contact
the customer to schedule a delivery date and time frame

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Their response is an outright lie!  I did in fact write the issue with the headboard in the electronic delivery slip (which I have a picture of) and I spoke with the company on the day of delivery using the delivery persons phone.  In addition I have followed up with numerous phone calls and emails and received NO help or response from this company.  In fact, they forged my signature and sent it to the credit card company(which I have proof).   Their response if therefore unacceptable and I would like a refund of the cost of the headboard.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Dining Rooms Outlet apologizes for the delay in delivery, as we work closely with our delivery partners to ensure all orders are delivered in a timely manner. Our records indicate that the customer is scheduled for delivery on August **. Should she have any questions or concerns...

in the meantime, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted],Discount Living Rooms apologizes for any inconvenience the customer has experienced. The customer placed her order for living room furniture on November **, and received delivery of the merchandise on December [redacted] Upon delivery, the customer refused the sleeper sofa, as it was the...

incorrect color. We are working with the manufacturer to file a claim and deliver the correct item to the customer. Once the item is available at their warehouse, we will expedite delivery to our customer. Should she have questions or concerns in the meantime, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had quickly inspected the furniture because the guys were in a hurry to get moving on.  It was very uncomfortable to go over the furniture with a "fine toothed comb" while they were standing there with a "hurry up" look on their faces.  The damage was noted only after I came back into the room and was able to fully inspect it top to bottom.   Also, when the rest of the bed was finally delivered a few days later, the delivery guys again hurried my inspection - .  Everything looked to be fine.  When I came back from running my sick children to the doctors, the mattress and box spring was sitting at an angle on the floor.  Crawling on the floor, and looking under the bed, there were slats that were too small for the king sized frame and thrown under the bed.  There were only 2 metal supports and they were damaged where the adjustable leveling foot was just set into a broken bracket, the assemblers had fully known it was broken (because there wasn't any threads to screw it into) and just set it into the tube to make it look acceptable.  A king sized bed is supposed to have 3-5 slats to support it.  They put in 2 slats and threw the wood that was too small under the bed.The assemblers also threw the garbage UNDER my bed.  (Was I supposed to crawl on my hands and knees and look UNDER the bed for things??)I sent a message of my dissatisfaction to Raquel and nothing was ever heard back other than she forwarded it to the claims department.  We had to run out and purchase our own wood and spend hours making it so this bed could be used without having the mattress and box springs fall down on the floor.I still have not received any response regarding these claims and the extra funds I had put forth to FIX this bed.I also still have not received any nightstands and it is now OVER 3 months that they have had payment in full.I am still looking for reimbursement of the damaged headboard (which I sent pictures of to Raquel) and reimbursement for the rest of the bed frame that I had to fix myself and reimbursement for the nightstands that I do not even have.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 The link that was provided in the response from Bedroom Furniture Discounts does not address my complaint, nor does it provide any information relative to deliveries that are late.  Customers of Bedroom Furniture Discounts are not afforded any information with regards to what happens if the delivery is late. According to the response provided by Bedroom Furniture Discounts, the customer is forced to accept the delivery regardless of whether or not the delivery occurs within the delivery window.  However what Bedroom Furniture Discounts failed to state was that if the customer is not available to accept the delivery at the provided time slot the customer will be charged an additional premium. This practice is unfair and unacceptable.In addition, the response from Bedroom Furniture Discounts provided a number with which could be used to file a complaint with its customer service.  Prior to going to the Revdex.com I attempted to call in order to file a complaint.  I was instructed that complaints could only be submitted by email.  During my email correspondence with a representative of Bedroom Furniture Discounts I was never provided with a written delivery policy despite my requests for one.  I also do not feel my complaint was ever formally recorded or considered.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]