ROAM Data

Dear *** **,This is not a promotion we are currently offering, and are unable to issue the discount to this customer.Kind regards

Product is not Delivered

Dear *** ***,Bedroom Furniture Discounts is sorry to hear of the damage to the customer's front door by the local delivery companyWe work closely with our delivery partners to ensure all merchandise is carefully installed in our customers' homes, and will revisit our policies and procedures
to ensure these standards are carried out going forward. Upon delivery of the furniture, the customer noted the damage by the delivery company to his front door on the Proof of Delivery formPer our policy, the delivery company is liable for any damages to the customer's property during deliveryThe delivery company has agreed to repair the customer's door to perfect condition at no cost to him.We apologize for any inconvenience this issue has caused the customerShould he have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Dear *** **,Dining Rooms Outlet is sorry to hear of the damages to the customer's merchandiseAlthough the items were signed off as 'delivered in acceptable condition,' the customer purchased a year warranty that covers post-delivery damagesThe customer may contact the warranty company using
his reference number and they will assist in repairs/replacementsShould the customer have further questions or concerns, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

Dear *** ***,Dining Rooms Outlet apologizes for any inconvenience the customer has experienced in regards to his order, as we are always disappointed to hear when customers are not happy with their furnitureUpon learning that the customer refused the order due to color discoloration, we
reviewed the photographs of the merchandise and determined that the color of the dining table and chairs were naturally occurring variationsPer our Returns & Cancellations Policy:- We cannot guarantee that the finish of the furniture (including wood, simulated wood, leather, or stone) will be exactly as pictured.- Naturally occurring variations or imperfections in the grain, color, or sheen of wood may occurStone finishes, such as marble and granite, may differ in color and veiningAdditionally, variations in the color, sheen, and texture (including wrinkling and natural marks) of leather may occur due to both natural phenomena and different dyeing and tanning processesThese naturally occurring characteristics are not viewed as damages or defects.- Due to differences in the resolution of computer monitors, as well as differences in lighting conditions in photographs, images of products displayed on our website may differ in color to the items you receiveFurniture is often photographed in bright, sun-filled rooms, and may look different in your homeWe work directly with manufacturers to obtain the highest quality photographs and display our merchandise as accurately as reasonably possible.- Furniture with a distressed finish may have marks, spots, scratches, and/or other distress marks that are intentionally made by the manufacturer to achieve a ‘distressed’ lookThese are not considered damages or defects.Our full Returns & Cancellations Policy is attached, and can also be viewed on our website: ***. The customer may either accept delivery of the merchandise, or receive a refund equaling the purchase price minus a 30% restocking fee and round-trip shippingShould the customer have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have done everything possible to get both companies to stand behind their warranty, they are not taking care of this issueWhere do I turn how do I get my warranty repair or replacement and or total refund.
I the consumer is getting a bad deal with no resolution to the issue. I believe the company should replace my living room set or refund me money since they cannot repair the warranty issueEither business can do this they are both responsible.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Bedroom Furniture Discounts deeply apologizes for the damages to the customer's merchandiseWe work closely with our delivery partners to ensure all items are thoroughly inspected prior to delivery, and that all damages are properly documentedWe will revisit our policies and
procedures with them to ensure these standards executed going forward.On June *, the customer informed us he refused the bedroom set due to issues with the headboardWe have ordered a brand new headboard from the manufacturer, which is currently at the local delivery company along with the rest of the bedroom setThe customer will receive a call from the delivery company the week of August ** to schedule a delivery date and time frame.Bedroom Furniture Discounts apologizes again for any inconvenience that was caused by this issueShould the customer have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Dear *** ***,Bedroom Furniture Discounts apologizes to the customer for the misinformation we received from the manufacturer, as we realize this has been a great cause of inconvenienceUpon initially placing the order with the manufacturer, we were told the merchandise was in stock and should
ship within the standard 1-weeksWhen following up on the shipping status, we were informed that the merchandise was allocated to a different order in error, and there would be no available stock until November.We apologize again for the inconvenience the customer has experiencedShould he wish to discuss this matter in more detail, we encourage the customer to contact our Customer Success Team at ###-###-####

Dear *** ***,Bedroom Furniture Discounts apologizes to the customer for the pricing error on our site, as we know it must be frustrating after placing an orderOur IT team works diligently to ensure all information on our site up-to-date, and has since corrected this error
Unfortunately due to our merchant agreement with the manufacturer, we cannot honor the incorrect price previously reflected on our site.Should the customer have further questions or wish to discuss this matter in more detail, we encourage her to contact our Sales Team at ###-###-####.Kind regards

Dear *** ***,We are sorry to hear of the damage to the customer's merchandise due to the hurricaneThe customer placed this order under Order #*** on November **, 2016, and received delivery of the merchandise on December **Upon delivery, the customer noted damages to the leg of the
desk.? We scheduled the customer with a furniture technician to restore the leg of the desk, which has since been completed- Proof of Delivery and Technician’s Report attached.? Unfortunately we are unable to issue the customer a refund, as we are past the day cancellations periodPer our Returns & Cancellations policy (attached): "Orders may be returned within days of receipt for an exchange or refund equaling the purchase price minus both a 30% restocking fee and shipping and handling costs each wayRound-trip shipping and handling costs are deducted from the refund, regardless of whether you were originally invoiced for shipping or if the costs were discounted."? Should the customer have further inquiries or wish to discuss this matter in more detail, we encourage her to contact our Customer Success Team at ###-###-####.? Kind regards?

Dear *** **,Bedroom Furniture Discounts apologizes to our customer for the damages to her bed, as we work closely with our delivery partners to ensure damages are promptly reported so we may expeditiously order replacementsWe are solely a distributor and not a manufacturer, therefore we do not
stock the merchandiseSince all of the furniture is ordered from the manufacturer to our warehouse and delivered to our customer, damage does occasionally occur in transportWhen this happens, it is noted and we take the appropriate steps to rectify the matter.The customer refused delivery of the bed on the most recent delivery date of March ***We have ordered a brand new replacement from the manufacturer, which is transit to the local hub for inspectionOnce inspected, we will expedite delivery to our customerShould the customer wish to cancel, we will issue a refund of the purchase price minus a 30% restocking fee and round-trip shipping costsPer our Returns & Cancellations policy:Any cancellation requests submitted hours after the order is placed are subject to the Returns Policy below.Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.Returned items are never resold to customers, as they are no longer new; they are usually donated to charityWe deeply apologize for any inconvenience our customer has experiencedShould she have further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.? Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
The respondent is being untruthful and here are two pieces of evidence:? 1)? I did notice issues/problems with the product upon delivery and did log my complaint at that timeThe delivery company took photos of the problems and wrote notes on the delivery receipt regarding the noted problemsThe slip provided to you is not what I signedI have attached a copy of my drivers license so you can see that the signature provided to you is fraudulent.? 2)? I followed up shortly after and the representative I corresponded with acknowledged via email that the delivery team passed along the concerns I expressed upon delivery and photos taken at that timeAttached is an email from them admitting that a followed that process and that they received pictures.? This is a shady business clearly lying to the Revdex.com and its customersUnless they agree to issue a refund or some other substantive compensation, I will sue them based on their shady business practices.? Thank you for your review of this matter.? ? *** ***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Dear *** ***,We are sorry the customer does not accept our offerAs stated before in detail, we cannot issue the customer a refundShould she wish to discuss this matter in more detail or have questions to better understand our position, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

To Whom It May Concern,Discount Living Rooms is sorry to hear of our customer's dissatisfaction, as we do our best to ensure all customers are aware of our Returns & Cancellations policy prior to checkoutThe customer cancelled his order after the merchandise had shipped from the manufacturer's
warehouseAs per our Returns & Cancellations Policy (attached):-? Any cancellation requests submitted hours after the order is placed are subject to the Returns Policy below.-? Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and ? round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.You may find our full Returns & Cancellations policy on our website: ***.? Also attached is our 'Click to Accept Terms' page prior to checkout.On August **, the customer was issued a refund of the purchase price minus the 30% restocking fee and round-trip shipping.Discount Living Rooms apologizes for any inconvenience caused to our customerShould he have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Dear *** ***,Bedroom Furniture Discounts apologizes for the delay, as we work closely with our delivery partners to ensure our customers receive delivery of their merchandise in a timely mannerWe will revisit our policies and procedures with our partners to ensure these standards are carried out
going forwardWe will also ensure our Customer Success Team communicates all delivery delays to our customers.According to our records, we show the customer received delivery in full as of October **Should he have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? [redacted], and have determined that my complaint has NOT been resolved because:
Complaint will stay open as I await the manager's call to see what compensation is offered and to see if we can reach an agreement.Thank you
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
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Their response is an outright lie! ? I did in fact write the issue with the headboard in the electronic delivery slip (which I have a picture of) and I spoke with the company on the day of delivery using the delivery persons phone? In addition I have followed up with numerous phone calls and emails and received NO help or response from this company? In fact, they forged my signature and sent it to the credit card company(which I have proof)? Their response if therefore unacceptable and I would like a refund of the cost of the headboard?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
To reiterate once again, when the bedroomfurniturediscounts.com employees? (QtyDelivery Men) were onsite at my house they told me," ** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** ** *** *** *** *** *** ***"? They? then called the onsite representative in New York to confirm the rejection of the furniture as it does not match and? the representative on the phone also stated," ** *** *** *** *** *** *** *** *** *** ** *** *** *** ***" I then replied asking," I will receive my refund without any penalty correct, if I choose to reject the furniture at this time?" The representative then replied, " Yes, that is correct." I have repeated this numerous times and provided adequate documentation and factual information including picturesBedroomfurniturediscounts.com has NOT provided any accurate or legal information in this case and I have provided numerous amounts of factual documentationIt is obvious that a full refund was promised by numerous bedroomfurniturediscounts.com employeesNot to mentioned bedroomfurniturediscounts.com NEVER provided or mentioned anything to me about any type of "penalties or fees." Therefore, a full refund is clearly warranted and deservedAs this has been going on for months, I encourage you to put this to rest by enforcing/upholding the full refund without penalty that was promisedThank you,*** ***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
First of all, I did not order this furniture onlineI ordered this furniture over the phoneNone of the details they are conveying to you were ever shown, told, or explained to me before or while? I placed this orderIf they would have been this transparent on their poor quality of product and return fees, I never would have placed the order to begin withTheir? phone? operator/representative never mentioned anything about these details before or while I placed this orderI only came to find out about these ridiculous fees until after they refused to provide a full refund which I was told I would receive by the phone operator/representative the day I refused the furniture for not matching.? Second, I was told by the three gentlemen (my wife as my witness as well) to NOT sign for the delivery as all three of the gentlemen also stated the furniture DID NOT match and told me NOT to accept itWhile? the delivery men were on? the phone with Bedroom Furniture Discounts and had them on speakerphone, the Bedroom Furniture Discounts representative NEVER mentioned anything about shipping and return feesThey stated the furniture could be returned without penalty which is why I clearly stated on the delivery contract (attached) "Refused for full refundWrong Color" and signed and initialed itI specially did this as instructed by the Bedroom Furniture Discount delivery team and telephone operatorI have attached additional photos showing the furniture does not match while all of the furniture is in the same exact lightningI have also attached one of my email responses which shows that I clearly have a factual case that Bedroom Furniture Discount NEVER explained or made me aware that there were any fees for them delivering? wrong colored? furniture and all I did was reject the delivery for a full refund as instructed by their phone operator/representative and their three delivery menThere is no mistake about thisThe furniture does not match and a full refund is clearly warrantedThis company is scamming innocent people.Thank you*** ***?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because
? The company cannot be specific about WHEN the CORRECT FUNITURE will be delivered, I WANT A REFUND! ?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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