on April 22,I went into the TCF bank on [redacted] in chicago illinois,I told the teller that I wanted to removed my mom from my account he than stated that the other person had to be deceased,for which months later all my money was withdrawn from my account,now I am not disputing the fact that the other person had excess just as well as I did ,I am disputing the fact that the teller also could have stated all I have to do is close the account completely and that would have removed my mom from the account and reopen up a new one which would not have led to the withdrawal in August to happen,tcf is constantly brushing me off for what their employee failed to do that cause all my funds to be withdrawn which could have very much so been avoided had he did his job the correct way instead of being lazy to do the paper work it cost me everything I had in that bank,I feel that TCF Bank is liable for their employee and all of my money should be given back to me with an writ
TCF charged my partner $in overdraft fees that, in part, violate federal regulations and their own internal policies Pursuant to CFR 205.17(b), banks are only supposed to run debit transactions(and charge appropriate fees) if the customer "opts in" to the service If the consumer does not "opt in", the bank is obliged to refuse the transaction, and may charge a fee My partner never opted in to this service If TCF had followed this regulation, and their own policies which are consistent with the regulation, they would have refused the first charge(for $360), charged one fee($37), and then processed the remaining debit transactions which would not have overdrafted the account I spoke with Tony ***, the branch manager, at length about this issue He refunded half of the fees, but claimed that he had no authority to do anything else He also refused to allow me to appeal to anyone with more authority
I have used the TCF Online Banking since On March 2nd, 2018, I attempted to pay my mortgage bill by using the online bill paying systemI have used online bill pay for years I typed in the amount, but the Pay Bills section stated that it could not process my paymentSo, I posted the mortgage payment for the 5th of March On the fifth of March, 2018, I checked my bank account, and it stated that it had processed my pay twice, both on the 2nd and again on the 5thI went to TCF bank in Woodbury, MN, and put a stop payment on the checkI also spoke to a representative at Wells Fargo, where I have my mortgage I spoke with the manager at Woodbury TCF, a Brianne [redacted] , and she said that TCF were going to investigate and would get back to my within business days -- which they never didI have been in the manger's office at the TCF at least timesThe last time, they manager gave me a number to Client Services: ###-###-####On 3/15/2018, I called that number and waite
TCF accepted a check dated 9-01-from a [redacted] ! He is estranged son who, stayed with me for short time! He had his VA check mailed at my home address of [redacted] and, signed and, deposited his check without my permission or signature! I am elderly women of seventy three years old and, I have suffered two two strokes within several years! TCF bank should of never accepted the check based on the fact that, it does not have my name on the check nor, my signature! I really need them to push the protest through back to the treasury as they stated they will do sooner than, later! I have no way to pay my bills! This has caused a severe hardship because, my bills comes out automatic from my account!
I am currently in the stages of disputing ATM transactions- third party ATMThe 1at incident the ATM machine went into collaboration a phase and no monies dispensed I waited and tried it again I received my moneyYet my account showed withdrawals when in actuality I only received money from one transactionI called TCF’s customer service number and was told the transaction should fall of as it is in pending statusThe transaction did not fall of and I called back opened a disputeI received a provisional credit a few days later and a letter from TCF about a week after they which stated “ TCF is investigating this dispute and you will hear from us by 1/3/19.” A few weeks after opening the dispute I had the same issueI called TCF and this time even while the transaction was in Pending status the representative opened a disputeFIRST fact identical issues different processes On 12/12/I called for an update on my 2nd disputeI have not received any communication no
On July 3rd called in and file a claim on my account totaling $file number [redacted] with TCF bank, I called in on several occasions to check the status of the claim not once did anyone say send in supporting documentationOn July , I was told the claim was denied for customer benefit! I am trying to figure how when I was in the hospital at the time of the charges one of the charges were for ATM withdrawal of $240.00, how can I be in two places at the same timeDid they pull camera video of the ATM transaction how did they really come up with the decision was my signature correct on any of the other charges? Than you deny my claim and tell me I have to reopen the claim and wait another ten days so now it will be almost 20-days without My fundsNo one has answers they just transfer you to several different people the claims department is a group of people that you can't physically talk to, its very frustrating dealing with TCF bank as they let your money be taken and than
I deposited on 6/13/the amount of $USA dollars in cash to my saving Accounting # [redacted] to TCF Bank at [redacted] , Minneapolis MN I got in the mail an "Advice of Correction" by Joy [redacted] , who debited my records $I tried to let her know about my interest in viewing the video She rejected my legal rights as a costumer for more than forty years, with about seven enquiry loans from this institution with no regretAll paid on time I want to get pay from the TCF Bank the time, and the dishonest attitude of this "manager" Joy [redacted] for charging me $against my integrity Best regards, [redacted]
I HAVE A CHECKING ACCOUNT WITH TCF BANKMY ACCOUNT IS SUPPOSEED TO BE SET UP IN A WAY , THAT WHEN THERE IS NOT ENOUGH MONEY IN THE ACCOUNT , THE TRANSACTION SHOULD GET DENIEDI HAVE INSISTEDSEVERAL TIMES WITH THE BANK THAT THIS IS THE WAY I WANT MY ACCOUNT TO BE SET UP.ON 11/26/THERE WAS A TRANSACTION AND THERE WASN'T ENOUGH MONEY ON THE ACCOUNT , SO THEY WERE SUPPOSSED TO DENIED THE TRANSACTION BUT THEY AUTHORIZED THE TRANSACTION , CHARGING ME AND OVERDRAFT FEE OF $ I WENT TO THE BANK 11/27/AND THEY TOLD ME MY ACCOUNT IS NOT SET UP THE WAY I REQUESTED IT SEVERAL TIMES
On 5/I went to our local TCF Bank office in Laveen to send an international wire The manager Rammi filled out the form that I signed The space available to enter the beneficiary's name is less than characters, although when printed it fills less than half of the width of the page; in other words there is plenty of room for a long name to be printed, as long as the software program is properly written The complete name could not fit in the space you allocate After calling other banks it appears that there is always at least characters or more available to log the beneficiary's name for international wires Rammi, the branch manager told me not to be concerned about the fact that the name entered was incomplete The beneficiary's bank would not release the funds because of the incomplete information and said that a written confirmation with the correct name would suffice I advised Rammi of this fact She said she would take care of it We were never advised if th
I paid for the groceries of a man who had left his wallet at home, with the condition he send me a check He took my address, and to my surprise, he actually did mail a check to me He didn't get my name, nor I his, except on the return address where he placed his last name, city, and zip code He addressed the envelope to "Good Neighbor." I deposited the check through an ATM on Lyndale in Cub Foods in Bloomington MNThe amount was $TCF has refused to cash the check because I filled out my name on the "To" line and endorsed it, and this was stated as making the check "non-negotiable." He filled out the amount and signed the checkAfter almost minutes of various customer service calls, ranging from "well it's the computer", to fraud, to fonts, my branch is refusing to cash the check I have been a TCF customer for yearsI haven't committed fraud yet; I wasn't planning on starting today They told me to send the check back to this stranger whose name I don't have
I opened up a personal checking account with TCF Bank online on 2/16/ They requested a supposed "credit check", which I submitted to, but have never received the results of this supposed credit check I received this debit card on 3/6/17, which had the wrong name on itI have absolutely no idea how TCF Bank came up with this wrong name after supposedly doing a credit check The name was not [redacted] ***, but instead is [redacted] VII! On that same date, I called their number They told me to go into the local bank and that they could change it and issue me a new card I told them that the local bank could not print out a new debit card, but their on the phone support said that they could I went into the TCF Bank located at: [redacted] Eastpointe, MI on this same date, which again was 3/6/ I took in the card and ID, told them it had the wrong name, they had no idea what I was talking about They got that particular bank manager to come ov
Hi there, When I was 4, my parents began a savings account for me at our local TCF BankBits of Christmas and birthday money was occasionally deposited in the account, as my parents intended to teach me the value of savingA couple of weeks ago, I was at my local TCF, interested in opening a savings account that they were advertisingI asked the branch manager, whom I was working with, if I could transfer the money from my savings account that my parents had set up to the new account if I proceeded with opening the accountShe then opened up my account information and informed me that my account only had $in itI asked her if I could see the transaction history for the account, because the number seemed oddly low TCF had been taking out a $fee every month after I turned 18, which was in April, They sent no notification that they were going to begin taking out a monthly maintenance fee after I turned 18, not by letter nor by emailThe account information was
Hello, My name is [redacted] ***I have contacted TCF bank several times to try to close my checking account with them account number [redacted] I was told many excuses as to why I was not able to close the accountI just want to close the accountThank you
My grandmother [redacted] 's life insurance policy was fraudulently paid out to someone that claimed to be my father [redacted] .The company that paid out policy was AIG Insurance CompanyWhen my father found out about the claim, AIG informed him of the process to prove his identity and whereaboutsAfter he turned in all the necessary paper, the issue was still not resolvedAlmost two year after the claim was filled, is when AIG and Bank of America, their check provider decided that they were not at fault is when I reached out to TCF National BankThey sent my dad out an affidavit that signed and returnedThis was back on June 8, It is now February 6, and we have not heard anything as to someone receiving the paperwork, the status, or anythingMy grandmother died October of , I truly feel that this is totally unprofessional and unacceptableWe have provided all the necessary paperwork that they have asked and more, but there is still not an resolve
Any kind of paper statements are very difficult to get from TCF bank Any loan pay off statement from TCF is very difficult as they try to give as hard time as possibleMonthly statements if they get lost in mail are hard to get by with TCF Over all very bad bank experienceWouldnot recommend to anyone
I hace charged on my account that I didn't make I thought this last year when a great deal of money was missing from my acount in a short period of timeI reviewed the transactions and it didn't make since but the numbers all added upI also has a crefit card in Seattle Washington that was inactive they sayRecently I have had the same issue fake transactions and being overcharged in multiple locations s it's extremely confusing Tcf didn't do ebough to handle this situation the right way and im suffering from it l
I was assessed $in overdraft charges over the span of two daysI have opted out of overdraft services several times online but these charges were continuing to be processed for several days before I realized that my account was negativeI called the customer service call center and spoke to agent AbbyThough she was kind and courteous she informed me she was unable to reverse the chargesI requested to escalate the call and spoke to WesHe was anything but kind: he said that I had gotten myself into this situation and told me he'd waive a minute fraction of the feesHe said I will still have to pay over two hundred dollarsI have been an account holder with this bank for four years and have never had a fee waivedI don't think that it is unreasonable to make this request after being a customer so long
I have a dispute with tcf bank that was denied twice saying I was aware of someone having access to my account which I was not aware of. My husband lost his card and someone was able to find out his pin number which was his birthday. They stole my money plus tried to deposit bogus checks. He immediately called to file a report as soon as we was aware of the activities on the account. I filed a police report and TCF Bank is still not willing to reimburse me of my stolen money. I tried to contact their dispute investigators but was told that department does not speak to customers. I was told to file a third reevaluation But it's going on 3 weeks since I did the original dispute. I feel TCF is not doing their investigation correctly and doesn't want to resolve this issue by denying my reimbursement for the second time and having me file to reopen the case for a third review.
When I signed up years ago my overdraft policy was 28$ per day not 37$ per transaction I keep this account at a very low balance for specific reasons The bank changed my overdraft policy to 37$ per transaction This caused many overdraft fees about The online banking website was also changed and made it more difficult to read the balance of my account While objects were in pending state they would charge me overdraft fees I spoke with the managers and they sent me to telephone customer service, when I spoke to Customer Service they would send me to the branch manager When I went to close the account I get a whole other run around They basically make you jump through hoops to close out as well
Last month I wrote a check for 10,dollarsThe bank misread the comma and took out 19,dollars, even though in the line on the check where you write out the number, it said "ten thousand dollars." When I called the bank on Friday, I was told it would take business days to respond to my inquiry
This is outrageous, 9,dollars is missing from my account, and I have bills to pay
The employee I spoke to admitted that it was very clearly their mistake
Can they really do this to me?
on April 22,I went into the TCF bank on [redacted] in chicago illinois,I told the teller that I wanted to removed my mom from my account he than stated that the other person had to be deceased,for which months later all my money was withdrawn from my account,now I am not disputing the fact that the other person had excess just as well as I did ,I am disputing the fact that the teller also could have stated all I have to do is close the account completely and that would have removed my mom from the account and reopen up a new one which would not have led to the withdrawal in August to happen,tcf is constantly brushing me off for what their employee failed to do that cause all my funds to be withdrawn which could have very much so been avoided had he did his job the correct way instead of being lazy to do the paper work it cost me everything I had in that bank,I feel that TCF Bank is liable for their employee and all of my money should be given back to me with an writ
TCF charged my partner $in overdraft fees that, in part, violate federal regulations and their own internal policies Pursuant to CFR 205.17(b), banks are only supposed to run debit transactions(and charge appropriate fees) if the customer "opts in" to the service If the consumer does not "opt in", the bank is obliged to refuse the transaction, and may charge a fee My partner never opted in to this service If TCF had followed this regulation, and their own policies which are consistent with the regulation, they would have refused the first charge(for $360), charged one fee($37), and then processed the remaining debit transactions which would not have overdrafted the account I spoke with Tony ***, the branch manager, at length about this issue He refunded half of the fees, but claimed that he had no authority to do anything else He also refused to allow me to appeal to anyone with more authority
I have used the TCF Online Banking since On March 2nd, 2018, I attempted to pay my mortgage bill by using the online bill paying systemI have used online bill pay for years I typed in the amount, but the Pay Bills section stated that it could not process my paymentSo, I posted the mortgage payment for the 5th of March On the fifth of March, 2018, I checked my bank account, and it stated that it had processed my pay twice, both on the 2nd and again on the 5thI went to TCF bank in Woodbury, MN, and put a stop payment on the checkI also spoke to a representative at Wells Fargo, where I have my mortgage I spoke with the manager at Woodbury TCF, a Brianne [redacted] , and she said that TCF were going to investigate and would get back to my within business days -- which they never didI have been in the manger's office at the TCF at least timesThe last time, they manager gave me a number to Client Services: ###-###-####On 3/15/2018, I called that number and waite
TCF accepted a check dated 9-01-from a [redacted] ! He is estranged son who, stayed with me for short time! He had his VA check mailed at my home address of [redacted] and, signed and, deposited his check without my permission or signature! I am elderly women of seventy three years old and, I have suffered two two strokes within several years! TCF bank should of never accepted the check based on the fact that, it does not have my name on the check nor, my signature! I really need them to push the protest through back to the treasury as they stated they will do sooner than, later! I have no way to pay my bills! This has caused a severe hardship because, my bills comes out automatic from my account!
I am currently in the stages of disputing ATM transactions- third party ATMThe 1at incident the ATM machine went into collaboration a phase and no monies dispensed I waited and tried it again I received my moneyYet my account showed withdrawals when in actuality I only received money from one transactionI called TCF’s customer service number and was told the transaction should fall of as it is in pending statusThe transaction did not fall of and I called back opened a disputeI received a provisional credit a few days later and a letter from TCF about a week after they which stated “ TCF is investigating this dispute and you will hear from us by 1/3/19.” A few weeks after opening the dispute I had the same issueI called TCF and this time even while the transaction was in Pending status the representative opened a disputeFIRST fact identical issues different processes On 12/12/I called for an update on my 2nd disputeI have not received any communication no
On July 3rd called in and file a claim on my account totaling $file number [redacted] with TCF bank, I called in on several occasions to check the status of the claim not once did anyone say send in supporting documentationOn July , I was told the claim was denied for customer benefit! I am trying to figure how when I was in the hospital at the time of the charges one of the charges were for ATM withdrawal of $240.00, how can I be in two places at the same timeDid they pull camera video of the ATM transaction how did they really come up with the decision was my signature correct on any of the other charges? Than you deny my claim and tell me I have to reopen the claim and wait another ten days so now it will be almost 20-days without My fundsNo one has answers they just transfer you to several different people the claims department is a group of people that you can't physically talk to, its very frustrating dealing with TCF bank as they let your money be taken and than
I deposited on 6/13/the amount of $USA dollars in cash to my saving Accounting # [redacted] to TCF Bank at [redacted] , Minneapolis MN I got in the mail an "Advice of Correction" by Joy [redacted] , who debited my records $I tried to let her know about my interest in viewing the video She rejected my legal rights as a costumer for more than forty years, with about seven enquiry loans from this institution with no regretAll paid on time I want to get pay from the TCF Bank the time, and the dishonest attitude of this "manager" Joy [redacted] for charging me $against my integrity Best regards, [redacted]
I HAVE A CHECKING ACCOUNT WITH TCF BANKMY ACCOUNT IS SUPPOSEED TO BE SET UP IN A WAY , THAT WHEN THERE IS NOT ENOUGH MONEY IN THE ACCOUNT , THE TRANSACTION SHOULD GET DENIEDI HAVE INSISTEDSEVERAL TIMES WITH THE BANK THAT THIS IS THE WAY I WANT MY ACCOUNT TO BE SET UP.ON 11/26/THERE WAS A TRANSACTION AND THERE WASN'T ENOUGH MONEY ON THE ACCOUNT , SO THEY WERE SUPPOSSED TO DENIED THE TRANSACTION BUT THEY AUTHORIZED THE TRANSACTION , CHARGING ME AND OVERDRAFT FEE OF $ I WENT TO THE BANK 11/27/AND THEY TOLD ME MY ACCOUNT IS NOT SET UP THE WAY I REQUESTED IT SEVERAL TIMES
On 5/I went to our local TCF Bank office in Laveen to send an international wire The manager Rammi filled out the form that I signed The space available to enter the beneficiary's name is less than characters, although when printed it fills less than half of the width of the page; in other words there is plenty of room for a long name to be printed, as long as the software program is properly written The complete name could not fit in the space you allocate After calling other banks it appears that there is always at least characters or more available to log the beneficiary's name for international wires Rammi, the branch manager told me not to be concerned about the fact that the name entered was incomplete The beneficiary's bank would not release the funds because of the incomplete information and said that a written confirmation with the correct name would suffice I advised Rammi of this fact She said she would take care of it We were never advised if th
I paid for the groceries of a man who had left his wallet at home, with the condition he send me a check He took my address, and to my surprise, he actually did mail a check to me He didn't get my name, nor I his, except on the return address where he placed his last name, city, and zip code He addressed the envelope to "Good Neighbor." I deposited the check through an ATM on Lyndale in Cub Foods in Bloomington MNThe amount was $TCF has refused to cash the check because I filled out my name on the "To" line and endorsed it, and this was stated as making the check "non-negotiable." He filled out the amount and signed the checkAfter almost minutes of various customer service calls, ranging from "well it's the computer", to fraud, to fonts, my branch is refusing to cash the check I have been a TCF customer for yearsI haven't committed fraud yet; I wasn't planning on starting today They told me to send the check back to this stranger whose name I don't have
I opened up a personal checking account with TCF Bank online on 2/16/ They requested a supposed "credit check", which I submitted to, but have never received the results of this supposed credit check I received this debit card on 3/6/17, which had the wrong name on itI have absolutely no idea how TCF Bank came up with this wrong name after supposedly doing a credit check The name was not [redacted] ***, but instead is [redacted] VII! On that same date, I called their number They told me to go into the local bank and that they could change it and issue me a new card I told them that the local bank could not print out a new debit card, but their on the phone support said that they could I went into the TCF Bank located at: [redacted] Eastpointe, MI on this same date, which again was 3/6/ I took in the card and ID, told them it had the wrong name, they had no idea what I was talking about They got that particular bank manager to come ov
Hi there, When I was 4, my parents began a savings account for me at our local TCF BankBits of Christmas and birthday money was occasionally deposited in the account, as my parents intended to teach me the value of savingA couple of weeks ago, I was at my local TCF, interested in opening a savings account that they were advertisingI asked the branch manager, whom I was working with, if I could transfer the money from my savings account that my parents had set up to the new account if I proceeded with opening the accountShe then opened up my account information and informed me that my account only had $in itI asked her if I could see the transaction history for the account, because the number seemed oddly low TCF had been taking out a $fee every month after I turned 18, which was in April, They sent no notification that they were going to begin taking out a monthly maintenance fee after I turned 18, not by letter nor by emailThe account information was
Hello, My name is [redacted] ***I have contacted TCF bank several times to try to close my checking account with them account number [redacted] I was told many excuses as to why I was not able to close the accountI just want to close the accountThank you
My grandmother [redacted] 's life insurance policy was fraudulently paid out to someone that claimed to be my father [redacted] .The company that paid out policy was AIG Insurance CompanyWhen my father found out about the claim, AIG informed him of the process to prove his identity and whereaboutsAfter he turned in all the necessary paper, the issue was still not resolvedAlmost two year after the claim was filled, is when AIG and Bank of America, their check provider decided that they were not at fault is when I reached out to TCF National BankThey sent my dad out an affidavit that signed and returnedThis was back on June 8, It is now February 6, and we have not heard anything as to someone receiving the paperwork, the status, or anythingMy grandmother died October of , I truly feel that this is totally unprofessional and unacceptableWe have provided all the necessary paperwork that they have asked and more, but there is still not an resolve
Any kind of paper statements are very difficult to get from TCF bank Any loan pay off statement from TCF is very difficult as they try to give as hard time as possibleMonthly statements if they get lost in mail are hard to get by with TCF Over all very bad bank experienceWouldnot recommend to anyone
I hace charged on my account that I didn't make I thought this last year when a great deal of money was missing from my acount in a short period of timeI reviewed the transactions and it didn't make since but the numbers all added upI also has a crefit card in Seattle Washington that was inactive they sayRecently I have had the same issue fake transactions and being overcharged in multiple locations s it's extremely confusing Tcf didn't do ebough to handle this situation the right way and im suffering from it l
I was assessed $in overdraft charges over the span of two daysI have opted out of overdraft services several times online but these charges were continuing to be processed for several days before I realized that my account was negativeI called the customer service call center and spoke to agent AbbyThough she was kind and courteous she informed me she was unable to reverse the chargesI requested to escalate the call and spoke to WesHe was anything but kind: he said that I had gotten myself into this situation and told me he'd waive a minute fraction of the feesHe said I will still have to pay over two hundred dollarsI have been an account holder with this bank for four years and have never had a fee waivedI don't think that it is unreasonable to make this request after being a customer so long
I have a dispute with tcf bank that was denied twice saying I was aware of someone having access to my account which I was not aware of. My husband lost his card and someone was able to find out his pin number which was his birthday. They stole my money plus tried to deposit bogus checks. He immediately called to file a report as soon as we was aware of the activities on the account. I filed a police report and TCF Bank is still not willing to reimburse me of my stolen money. I tried to contact their dispute investigators but was told that department does not speak to customers. I was told to file a third reevaluation But it's going on 3 weeks since I did the original dispute. I feel TCF is not doing their investigation correctly and doesn't want to resolve this issue by denying my reimbursement for the second time and having me file to reopen the case for a third review.
When I signed up years ago my overdraft policy was 28$ per day not 37$ per transaction I keep this account at a very low balance for specific reasons The bank changed my overdraft policy to 37$ per transaction This caused many overdraft fees about The online banking website was also changed and made it more difficult to read the balance of my account While objects were in pending state they would charge me overdraft fees I spoke with the managers and they sent me to telephone customer service, when I spoke to Customer Service they would send me to the branch manager When I went to close the account I get a whole other run around They basically make you jump through hoops to close out as well
Last month I wrote a check for 10,dollarsThe bank misread the comma and took out 19,dollars, even though in the line on the check where you write out the number, it said "ten thousand dollars." When I called the bank on Friday, I was told it would take business days to respond to my inquiry
This is outrageous, 9,dollars is missing from my account, and I have bills to pay
The employee I spoke to admitted that it was very clearly their mistake
Can they really do this to me?