There are over draft fees for items that there were sufficient funds for at the end of the business day on November 7th The online system told me and still is telling me on November 7th and 8th, that I had sufficient funds of $If it is showing me that my sufficient funds at the end of the business day to cover the transactions that posted to my account for that day, how am I being charged an overdraft fee for it? How is money being taken from me when it hasn't even been posted to my account yet it is just a pending transaction? Also when I called about this problem, the customer service lady seemed like she was trying to get me to say certain things to contradict what I was saying since it was a recorded phone callThe call was made on November 8th
Double pulled NSF fees from my account started the day with around in my accountafter with drawls it ended around Amazon started pending dropping it to -Great an NSF fee as I forgot about that billWhat ever move on right? NoI was charged for that fee and then a second fee when Amazon actually posted
In October of this year, a company I was in contact with regarding a loan asked for my banking information account number, routing number which I gave to themThey then deposited two cheques amounting to over $(I thought they were going to deposit cash money)Both cheques never cleared and this fraudulent company was able to draw my account into a negative $I have been in contact with TCF and was told I could make a payment although it looked like this had been sent to a collection agencyI was informed that a letter had been sent out to me which I never received regarding this incident being sent to collections which I never receivedI tried dealing the problem myself with this fraudulent company and these cheques to no availMost banks have a policy I understand that does not allow you to go below a zero balanceI am now incensed that a bank I have been in relatively good standing for years treats its customers in such a manner and has no provisions to set u
On 10/19/I stopped at my local branch at Brooklyn Park, with whom I have been a customer for years, to request putting a stop to a recurring auto-draft by a vendor with whom I'm having a disputeThis is the first time ever I have had a dispute with a vendorThe only question the teller asked me was what the future amount drafted will be as the bank can only stop it if the amount matches what I specified He then assisted me in filling out a Recurring Stop Payment Request form, and I wrote down in places the exact recurring amountsof $Otherwise he ensured me it is doable
On or about 12/5/I found out from looking at my statement that twice, on 11/and 11/28, exactly $was withdrawn from my account each timeI stopped by the Brooklyn Park branch and spoke with Angela the Branch ManagerShe looked up on the computer and saw no such stop had been enteredShe asked me whether the I gave my vendor my account number or my debit card number for auto-draftI sai
There was a deposit made into my account on 01/18/and the last time I used my card was on 01/19/I keep a journal for all my transaction and upon checking statement on 1/25/ I noticed there was a total of $in overdraft fees I called TCF customer service department and spoke with John who transferred me to his lead Casey Casey informed me that if a business does not take there money in to days than the money is then credited back to my account A credit back to my account did not take place instead the overdraft fees were placed onto my account on the 3rd day for funds that were already deducted from account my account Casey reversed half of the fees However, the remaining fees need to be reversed
Five of my TCF bank checking accounts were closed by the bank without any warning (The accounts include my business and my children's, anything related with my SSN)And when I asked a manager at local branch for the reason, the answer was they did not like the survey I submitted not long ago, and it was a business secrete on which survey items that caused the decision to close my accountsHorrible!!, I have dozen of auto-pay and auto-withdraw services/business tied up with the closed accounts and some of them already bounced back with big penaltiesEven worse, the bank closed the accounts on 7/and I received the notice on 7/29, right before the beginning of new month when many auto-withdraw executes, leaving me with no time to stop them and resulting many penalties and enormous trouble I have to go through on stopping auto-pay payrolls for salaries, bills, and creating new bank accounts for my family members and my business, all in a big hurryI have been banking with TCF for ov
Their new on line banking is very confusing in seeing when transactions are postedDoes not show a balance when a transaction is posted or what order they are posted (credits are always posted before deposits so overdraft fees can be charged.) They say pending transactions are included in available balance yet when the transactions are posted they seem to lower the balance moreA running balance should be available as transactions are posted like their past websiteIf you are a person that has problems handling money you can opt out which causes your transactions to be declined vs charging you an overdraft yet this doesn’t cover all transactions so why have thisTheir overdraft fees are also criminal$per transaction per day is crazyThey also charge overdraft fees on a pending transaction even when you bring the account to good standing that same day but can’t credit a fee that is pending having to wait until it is posted the next day causing another overdraftThe person th
I opened up a personal checking account with TCF Bank online on 2/16/ They requested a supposed "credit check", which I submitted to, but have never received the results of this supposed credit check
I received this debit card on 3/6/17, which had the wrong name on itI have absolutely no idea how TCF Bank came up with this wrong name after supposedly doing a credit check The name was not *** *** ***, but instead is *** *** VII!
On that same date, I called their number They told me to go into the local bank and that they could change it and issue me a new card I told them that the local bank could not print out a new debit card, but their on the phone support said that they could
I went into the TCF Bank located at: *** * * *** *** Eastpointe, MI on this same date, which again was 3/6/
I took in the card and ID, told them it had the wrong name, they had no idea what I was talking about They got that particular bank manager to come ov
Hello My Name Is *** *** I'm complaining about TCF BankI recently got my item stolen from me while enjoying myself at Aqua NightclubMy whole purse and work items got stolenI didn't realize until the next day because I thought I had it with me when I couldn't find itI called TCF to report my card stolen and told them all the information I knewMade dispute on the items that were taken from meThe lady I talked to told me I didn't need to fill out a police report that " TCF will figure out everything " but 5-business days later they declined my review and told me if I wanted it reviewed I will have to fill out a police report and told me it will take weeks to figure out but he declined it 3-days after I put the review in and didn't even tell meI want my money that was stolen from me they haven't even looked at camera and still declined my request when I'm a customer
I deposited on 6/13/the amount of $USA dollars in cash to my saving Accounting # *** to TCF Bank at *** *** *** *** , Minneapolis MN
I got in the mail an "Advice of Correction" by Joy ***, who debited my records $I tried to let her know about my interest in viewing the video She rejected my legal rights as a costumer for more than forty years, with about seven enquiry loans from this institution with no regretAll paid on time
I want to get pay from the TCF Bank the time, and the dishonest attitude of this "manager" Joy *** for charging me $against my integrity
Best regards,
*** ***
I had filed a dispute with the bank last weekI was told it would take 5-business days to complete the investigation and give me my money backI was told when I called last Thursday, that it was denied and to dispute that go to the branchThen I was told by another representative to call the merchant directlyThen when I went to the branch I was told the money was returned but it's still not in the accountAll the call center representatives have been sending me in circles, and giving me an attitude
I have complained about this before being that TCF National Bank closed several locations in the Joliet, IL area, I have to deposit cash into an ATM and usually that deposit posts the same day except when you are in negative then they don't post it the same day they wait for the next day so they can charge you all these insufficient funds fees of $each which is completely ridiculous and when you call them they at not willing to work with you or help you resolve the issueI know I am not the only one that they have done this toAfter I get this resolved I am going to switch banks cause I'm tired of their excuses and bad customer service
As of the first of December 2016, TCF took $dollars worth of charges from my account I am not disputing this However, as of the 15th of this month, they will not honor any charges to my account even though they say they know I am approved for them and that I can cover them On one hand, they go overboard letting anything and everything go through so they can charge their fees The next week they decide nothing can go through even though they know I am good for the money I am very troubled by their inconsistent practices I live on a fixed income and therefore sometimes have to go in the red to pay my bills on time I don't understand how they can be so over the top one week, then extremely inflexible the next This last time, I did not complain about their charges, but when I asked for a little leeway to pay two bills yesterday, I was told they could not do anything about it I then explained to them that as of next Wed the 21st, I would have $in my account to pay
TCF charged my partner $in overdraft fees that, in part, violate federal regulations and their own internal policies Pursuant to CFR 205.17(b), banks are only supposed to run debit transactions(and charge appropriate fees) if the customer "opts in" to the service If the consumer does not "opt in", the bank is obliged to refuse the transaction, and may charge a fee My partner never opted in to this service If TCF had followed this regulation, and their own policies which are consistent with the regulation, they would have refused the first charge(for $360), charged one fee($37), and then processed the remaining debit transactions which would not have overdrafted the account
I spoke with Tony ***, the branch manager, at length about this issue He refunded half of the fees, but claimed that he had no authority to do anything else He also refused to allow me to appeal to anyone with more authority
TCF accepted a check dated 9-01-from a *** ***! He is estranged son who, stayed with me for short time! He had his VA check mailed at my home address of *** *** and, signed and, deposited his check without my permission or signature! I am elderly women of seventy three years old and, I have suffered two two strokes within several years! TCF bank should of never accepted the check based on the fact that, it does not have my name on the check nor, my signature! I really need them to push the protest through back to the treasury as they stated they will do sooner than, later! I have no way to pay my bills! This has caused a severe hardship because, my bills comes out automatic from my account!
I have an account with TCFI use their TCF Application that allows me to check my balance and see pending and posted transactionsI check this app regularlyUsually this app reflects my current balance including any pending transactionsLast night I went to Kwik Trip, after my transaction (with a pending post) my account balance was -$TCF does not charge an over draft fee unless your account reaches -$or moreWhen I checked the app around 2pm today, I have - $over draft fees and a negative balance of $-I called to complain and get this figured outI was told that the online banking is not meant to be 100% correct and I should keep track of all transactions as wellThey agreed to remove over drafts $Now all of a sudden my balance does not reflect the pending charges and I have more pending transactions that will cause over draft feesThis cannot be legal! Prior to this issue I used mobile deposit for a checkWhen looking at my account it state
I receive emails /texts and balance my check book dailyMy balance form you showed a certain amount as did my check bookYou sat on amounts,then charged me over $in over drafts after you stated on my online banking that these had cleared stating that due to the over draft charge my account was now $in the wholeMind you these were for amount less than $!!! I called that morning and the guy reversed That afternoon more hit!!! So you are fraudulently sitting on items for over a week to charge people feesAbsoululey ridiculousYou should be out of business
Had affadavits sent to the corporate headquarters as requested by bankIt was sent certified mail with a tracking numberIt was tracked and delivered on May 9thIt is now May 22nd, and they seem to have NO IDEA where this paperwork isThey have a hold on over $10,until they "receive" the affadavitsI believe they lost the paper work and won't admit itI have spent HOURS on the phone with "customer service" and get NOTHING I was informed today that the department that releases the funds is located in the SAME BUILDING IT WAS DELIVERED TO Are you just holding my money and drawing interest on it ?? WANT ANSWERS! NEXT STEP IS TO CONTACT ATTORNEY GENERAL
On 8/I noticed a $Best Buy Charge on my TCF Checking accountI further reviewed my account and noticed several other charges with the same code (POS Best Buy Service 0001PTDetroit, MI) in several amounts (08/- $10.03, 07/- $10.00, 6/- $20, 6/- $15.01)There was also a charge for $on 8/9, which I was fully aware of because it was an authorized bill paymentI contacted Best Buy on 8/to discuss the charges, the phone call was minutes and the representative was unable to find any charges in his database system using the TCF debit card numbers I provided to him He also wasn’t able to find the code (POS Best Buy Service 0001PTDetroit, MI) that was on my bank statement in his system When I spoke to the representative from Best Buy, I was able to provide him with the number of the debit card I was currently using as well as the number of the debit card that I previously thought was misplacedI also offered to give him my checking account numberHowever,
My TCF Bank Debit card is completely unsecured, some how the Ventra machine that is aboard the bus charged my TCF bank card $for me to board the bus without my knowledgeI am a Disabled American Veteran with a limited income so I qualify for a ride free bus pass which I keep in my wallet with the rest of my personal informationMy attempt to use my ride free pass ended in a charge that I find hard to be possibleIt doesn't make any sense to me that the machine can choose to take money off my tcf bank cardTCF bank and Ventra should not be connectedI don't believe that my TCF Card should be allowed to pay any money's without my authorization TCF Bank refuses to except responsibility for the security of my bank cardSo I am seeking assistance with help in resolving this situation, and attaining some oversight and accountability for TCF's bank card securityI can't be the only person in the Chicago area with this problem
There are over draft fees for items that there were sufficient funds for at the end of the business day on November 7th The online system told me and still is telling me on November 7th and 8th, that I had sufficient funds of $If it is showing me that my sufficient funds at the end of the business day to cover the transactions that posted to my account for that day, how am I being charged an overdraft fee for it? How is money being taken from me when it hasn't even been posted to my account yet it is just a pending transaction? Also when I called about this problem, the customer service lady seemed like she was trying to get me to say certain things to contradict what I was saying since it was a recorded phone callThe call was made on November 8th
Double pulled NSF fees from my account started the day with around in my accountafter with drawls it ended around Amazon started pending dropping it to -Great an NSF fee as I forgot about that billWhat ever move on right? NoI was charged for that fee and then a second fee when Amazon actually posted
In October of this year, a company I was in contact with regarding a loan asked for my banking information account number, routing number which I gave to themThey then deposited two cheques amounting to over $(I thought they were going to deposit cash money)Both cheques never cleared and this fraudulent company was able to draw my account into a negative $I have been in contact with TCF and was told I could make a payment although it looked like this had been sent to a collection agencyI was informed that a letter had been sent out to me which I never received regarding this incident being sent to collections which I never receivedI tried dealing the problem myself with this fraudulent company and these cheques to no availMost banks have a policy I understand that does not allow you to go below a zero balanceI am now incensed that a bank I have been in relatively good standing for years treats its customers in such a manner and has no provisions to set u
On 10/19/I stopped at my local branch at Brooklyn Park, with whom I have been a customer for years, to request putting a stop to a recurring auto-draft by a vendor with whom I'm having a disputeThis is the first time ever I have had a dispute with a vendorThe only question the teller asked me was what the future amount drafted will be as the bank can only stop it if the amount matches what I specified He then assisted me in filling out a Recurring Stop Payment Request form, and I wrote down in places the exact recurring amountsof $Otherwise he ensured me it is doable
On or about 12/5/I found out from looking at my statement that twice, on 11/and 11/28, exactly $was withdrawn from my account each timeI stopped by the Brooklyn Park branch and spoke with Angela the Branch ManagerShe looked up on the computer and saw no such stop had been enteredShe asked me whether the I gave my vendor my account number or my debit card number for auto-draftI sai
There was a deposit made into my account on 01/18/and the last time I used my card was on 01/19/I keep a journal for all my transaction and upon checking statement on 1/25/ I noticed there was a total of $in overdraft fees I called TCF customer service department and spoke with John who transferred me to his lead Casey Casey informed me that if a business does not take there money in to days than the money is then credited back to my account A credit back to my account did not take place instead the overdraft fees were placed onto my account on the 3rd day for funds that were already deducted from account my account Casey reversed half of the fees However, the remaining fees need to be reversed
Five of my TCF bank checking accounts were closed by the bank without any warning (The accounts include my business and my children's, anything related with my SSN)And when I asked a manager at local branch for the reason, the answer was they did not like the survey I submitted not long ago, and it was a business secrete on which survey items that caused the decision to close my accountsHorrible!!, I have dozen of auto-pay and auto-withdraw services/business tied up with the closed accounts and some of them already bounced back with big penaltiesEven worse, the bank closed the accounts on 7/and I received the notice on 7/29, right before the beginning of new month when many auto-withdraw executes, leaving me with no time to stop them and resulting many penalties and enormous trouble I have to go through on stopping auto-pay payrolls for salaries, bills, and creating new bank accounts for my family members and my business, all in a big hurryI have been banking with TCF for ov
Their new on line banking is very confusing in seeing when transactions are postedDoes not show a balance when a transaction is posted or what order they are posted (credits are always posted before deposits so overdraft fees can be charged.) They say pending transactions are included in available balance yet when the transactions are posted they seem to lower the balance moreA running balance should be available as transactions are posted like their past websiteIf you are a person that has problems handling money you can opt out which causes your transactions to be declined vs charging you an overdraft yet this doesn’t cover all transactions so why have thisTheir overdraft fees are also criminal$per transaction per day is crazyThey also charge overdraft fees on a pending transaction even when you bring the account to good standing that same day but can’t credit a fee that is pending having to wait until it is posted the next day causing another overdraftThe person th
I opened up a personal checking account with TCF Bank online on 2/16/ They requested a supposed "credit check", which I submitted to, but have never received the results of this supposed credit check
I received this debit card on 3/6/17, which had the wrong name on itI have absolutely no idea how TCF Bank came up with this wrong name after supposedly doing a credit check The name was not *** *** ***, but instead is *** *** VII!
On that same date, I called their number They told me to go into the local bank and that they could change it and issue me a new card I told them that the local bank could not print out a new debit card, but their on the phone support said that they could
I went into the TCF Bank located at: *** * * *** *** Eastpointe, MI on this same date, which again was 3/6/
I took in the card and ID, told them it had the wrong name, they had no idea what I was talking about They got that particular bank manager to come ov
Hello My Name Is *** *** I'm complaining about TCF BankI recently got my item stolen from me while enjoying myself at Aqua NightclubMy whole purse and work items got stolenI didn't realize until the next day because I thought I had it with me when I couldn't find itI called TCF to report my card stolen and told them all the information I knewMade dispute on the items that were taken from meThe lady I talked to told me I didn't need to fill out a police report that " TCF will figure out everything " but 5-business days later they declined my review and told me if I wanted it reviewed I will have to fill out a police report and told me it will take weeks to figure out but he declined it 3-days after I put the review in and didn't even tell meI want my money that was stolen from me they haven't even looked at camera and still declined my request when I'm a customer
I deposited on 6/13/the amount of $USA dollars in cash to my saving Accounting # *** to TCF Bank at *** *** *** *** , Minneapolis MN
I got in the mail an "Advice of Correction" by Joy ***, who debited my records $I tried to let her know about my interest in viewing the video She rejected my legal rights as a costumer for more than forty years, with about seven enquiry loans from this institution with no regretAll paid on time
I want to get pay from the TCF Bank the time, and the dishonest attitude of this "manager" Joy *** for charging me $against my integrity
Best regards,
*** ***
I had filed a dispute with the bank last weekI was told it would take 5-business days to complete the investigation and give me my money backI was told when I called last Thursday, that it was denied and to dispute that go to the branchThen I was told by another representative to call the merchant directlyThen when I went to the branch I was told the money was returned but it's still not in the accountAll the call center representatives have been sending me in circles, and giving me an attitude
I have complained about this before being that TCF National Bank closed several locations in the Joliet, IL area, I have to deposit cash into an ATM and usually that deposit posts the same day except when you are in negative then they don't post it the same day they wait for the next day so they can charge you all these insufficient funds fees of $each which is completely ridiculous and when you call them they at not willing to work with you or help you resolve the issueI know I am not the only one that they have done this toAfter I get this resolved I am going to switch banks cause I'm tired of their excuses and bad customer service
As of the first of December 2016, TCF took $dollars worth of charges from my account I am not disputing this However, as of the 15th of this month, they will not honor any charges to my account even though they say they know I am approved for them and that I can cover them On one hand, they go overboard letting anything and everything go through so they can charge their fees The next week they decide nothing can go through even though they know I am good for the money I am very troubled by their inconsistent practices I live on a fixed income and therefore sometimes have to go in the red to pay my bills on time I don't understand how they can be so over the top one week, then extremely inflexible the next This last time, I did not complain about their charges, but when I asked for a little leeway to pay two bills yesterday, I was told they could not do anything about it I then explained to them that as of next Wed the 21st, I would have $in my account to pay
TCF charged my partner $in overdraft fees that, in part, violate federal regulations and their own internal policies Pursuant to CFR 205.17(b), banks are only supposed to run debit transactions(and charge appropriate fees) if the customer "opts in" to the service If the consumer does not "opt in", the bank is obliged to refuse the transaction, and may charge a fee My partner never opted in to this service If TCF had followed this regulation, and their own policies which are consistent with the regulation, they would have refused the first charge(for $360), charged one fee($37), and then processed the remaining debit transactions which would not have overdrafted the account
I spoke with Tony ***, the branch manager, at length about this issue He refunded half of the fees, but claimed that he had no authority to do anything else He also refused to allow me to appeal to anyone with more authority
TCF accepted a check dated 9-01-from a *** ***! He is estranged son who, stayed with me for short time! He had his VA check mailed at my home address of *** *** and, signed and, deposited his check without my permission or signature! I am elderly women of seventy three years old and, I have suffered two two strokes within several years! TCF bank should of never accepted the check based on the fact that, it does not have my name on the check nor, my signature! I really need them to push the protest through back to the treasury as they stated they will do sooner than, later! I have no way to pay my bills! This has caused a severe hardship because, my bills comes out automatic from my account!
I have an account with TCFI use their TCF Application that allows me to check my balance and see pending and posted transactionsI check this app regularlyUsually this app reflects my current balance including any pending transactionsLast night I went to Kwik Trip, after my transaction (with a pending post) my account balance was -$TCF does not charge an over draft fee unless your account reaches -$or moreWhen I checked the app around 2pm today, I have - $over draft fees and a negative balance of $-I called to complain and get this figured outI was told that the online banking is not meant to be 100% correct and I should keep track of all transactions as wellThey agreed to remove over drafts $Now all of a sudden my balance does not reflect the pending charges and I have more pending transactions that will cause over draft feesThis cannot be legal! Prior to this issue I used mobile deposit for a checkWhen looking at my account it state
I receive emails /texts and balance my check book dailyMy balance form you showed a certain amount as did my check bookYou sat on amounts,then charged me over $in over drafts after you stated on my online banking that these had cleared stating that due to the over draft charge my account was now $in the wholeMind you these were for amount less than $!!! I called that morning and the guy reversed That afternoon more hit!!! So you are fraudulently sitting on items for over a week to charge people feesAbsoululey ridiculousYou should be out of business
Had affadavits sent to the corporate headquarters as requested by bankIt was sent certified mail with a tracking numberIt was tracked and delivered on May 9thIt is now May 22nd, and they seem to have NO IDEA where this paperwork isThey have a hold on over $10,until they "receive" the affadavitsI believe they lost the paper work and won't admit itI have spent HOURS on the phone with "customer service" and get NOTHING I was informed today that the department that releases the funds is located in the SAME BUILDING IT WAS DELIVERED TO Are you just holding my money and drawing interest on it ?? WANT ANSWERS! NEXT STEP IS TO CONTACT ATTORNEY GENERAL
On 8/I noticed a $Best Buy Charge on my TCF Checking accountI further reviewed my account and noticed several other charges with the same code (POS Best Buy Service 0001PTDetroit, MI) in several amounts (08/- $10.03, 07/- $10.00, 6/- $20, 6/- $15.01)There was also a charge for $on 8/9, which I was fully aware of because it was an authorized bill paymentI contacted Best Buy on 8/to discuss the charges, the phone call was minutes and the representative was unable to find any charges in his database system using the TCF debit card numbers I provided to him He also wasn’t able to find the code (POS Best Buy Service 0001PTDetroit, MI) that was on my bank statement in his system When I spoke to the representative from Best Buy, I was able to provide him with the number of the debit card I was currently using as well as the number of the debit card that I previously thought was misplacedI also offered to give him my checking account numberHowever,
My TCF Bank Debit card is completely unsecured, some how the Ventra machine that is aboard the bus charged my TCF bank card $for me to board the bus without my knowledgeI am a Disabled American Veteran with a limited income so I qualify for a ride free bus pass which I keep in my wallet with the rest of my personal informationMy attempt to use my ride free pass ended in a charge that I find hard to be possibleIt doesn't make any sense to me that the machine can choose to take money off my tcf bank cardTCF bank and Ventra should not be connectedI don't believe that my TCF Card should be allowed to pay any money's without my authorization TCF Bank refuses to except responsibility for the security of my bank cardSo I am seeking assistance with help in resolving this situation, and attaining some oversight and accountability for TCF's bank card securityI can't be the only person in the Chicago area with this problem