Tcf has charged me an over draft fee of $I am not signed up for that serviceThey charged me twice for transactions that were cleared a week beforeI lost my card 11/02/I got two replacement cards on Friday the first time didnt work and rhe second one took a day to workMonday 11/05/I got charged for charges that dont even add up to the $that has now put me in a negative balanceIve explained charges that I didnt make and the guy on the phone refused to listen to what I was saying the cahrges I did confirm were made a week ago so I did not see why they would charged again on Monday after replacing my card after being lostI also reported my card lost mins after I noticed it was goneThey guy on the phone tried to tell me my account was negative on Monday which it wasnt because I check my account multiple times a day because of how I earn my money through being and independent contractor
Back in 2014, I experienced credit card fraudMy TCF debit card was stolen from me and was used without my acknowledgementI got a call from TCF's fraud services while I was at work informing me that there was fraud activity on my account and that my card had been over withdrawnI immediately called TCF to close my account and to get more information on what was going onThey told me all of the fraudulent activity that was made on my accountThe total amount that was charged on my card was $1,in which I was told that I had to payI don't understand why I would have to pay anything if my card was stolen from meI talked to several representatives over the phone no one seemed to helpI took the next steps by going to several of the branches and talking to supervisors and branch managers in personEveryone gave me the run aroundI filled out all of the necessary documents and still no luckFurious, I went to the police to file a police reportI showed TCF proof of that and
I am a teen banker that moved to an area where the bank does not have a branch, so I decided to close my accountThe only viable option for me therefore was to close it over the phoneI moved the remainder of my money from that bank to another, so my balance was $on January 8th, 2017, the day I called to close my account It went smoothly and before I finished the conversation, I asked the representative I was speaking to whether any future transactions or payments would be approved while my account was in the process of being closedShe told me it would not beThen, on January 10th 2017, I decided to check the account to make sure it had been closed, and I saw that my balance was negativeSo, I called the company that day and was told my account was still open; a transaction I had made in December had been processed after my request to close my account, and that I would have to pay an additional fee
I had my ATM card, Arizona ID and pin number in a small wallet removed from my jacket I called TCF Bank and made a dispute of a theft Monies had been taken from the account prior to my notification I was in California when the incident took place and didn't realize it was missing until I had already returned to Arizona I asked the Agent if I should make a Police Report and was told it wasn't necessary I further found that you could only make a report in the State the incident took place They granted me a provisional credit and told me they would make a final decision in days I was told that they sent me a letter but it was returnedalthough all my other bank statements were in the mailbox The letter was said to ask me for additional information I never received a call from TCF, I never received an e-mail from TCF as they originally sent an e-mail for the provisional credit I later received a statement with a negative balance They had reversed the provisional s
I reported my debit card stolen approx 9:00A.M on 10/27/over the phone with a TCF customer support agentLater that evening, I was contacted via automated phone call by TCF fraud protection services, asking for confirmation on purchases and ATM withdrawals that I did not makeThere were charges for Walgreens and AM Food & Tobacco, Downtown MinneapolisAs well as ATM transfers and withdrawals from both checking and savings accounts at two separate downtown ATMsThe following day I went into a branch location to figure out what happenedI was informed that the thief called and requested the card be re-activated (pretending to be me) and that the bank complied with this
It took going to a branch to file fraud reports four times throughout the week until everything was finally accounted forOne claim has been refunded, but there are still five pending that have been rejected multiple times over the course of the last month
The bank is at fault for re-opening the ca
TCF bank has repeatedly refused to put me opted- out from overdrafts resulting in bogus fees
I have asked numerous times to be opted out Continue to be listed as opted in They also manipulate the posted debits to maximize overdraft fees for them These fees would have never have occurred if they just kept me opted-out as requested at the branch and by phone The way the manipulate posted debits is worrisome as well
I have been a consumer for at least years with TCF I have never had an overdraft or any other issue with my account Today I go online to pay bills as usual, only to find my account is closed I called TCF, and when the agent looked up my accounts, she said " your account was closed because we sent out a questionnaire and we did not get it back by the specified time requested." I asked her about what questionnaire, and she said ," I can not look that information up." Then I was told to go to a local branch office, they could get that information, print the form and I could fill it out there, then have them fax the form I do not think it is legal for a bank to close an account in good standing, with out prior notification that they are going to do so I am extremely angry, and will be moving my account else where, but this is still a formal complaint for which I want something done about this practice
TCF accept forged signed check from *** *** SS# *** for my disability check of the signature does not match and is missing some of my namei never share an account with *** with TCF and was no longer after Oct *** *** has been stealing my identity and using my original birth certificate and social security cardi never gave any authorization and according to bank policies this check should have not been processed by TCF* *** is currently working at *** Batavia corporate*** has commited fraud to the IRS, H&R Block, Department of human services, Law enforcement and DCFS*** is currently knowing committing fraud as she signed affidavit and also lied to Court of Joliet and Sheriff by also forging my name and providing statements
In August I lost my debit cardI cancelled the card right away and at the time there were no pending charges on the lost card so I thought I was able to cancel it in time before someone tried to use itA few days later my account was emptied and TCF said it was fraud related to my lost debit cardThey put the funds back into my account and I thought the issue was resolvedAbout a month later after continuing to use the account and having no issues I received a letter that said my account was overdrawnWhen I logged onto my online banking account I no longer saw the deposit that was made when they refunded my account after the fraudWe were working with a guy named Paul who said it was a computer glitch and he would fix itAfter several back and forth conversations and failed attempts to put the funds back electronically, he said a check would be cut to remedy the problemIt is now Janand we still have not received the check that has been promised since late NovemberWe ha
I was told by several representatives that when transacting on my account with a pin transaction the transactions are debited immediately I was never told about any cut off time or that I had to do my PIN transactions before a certain time for them to post the same day I was told by more than one representative that as long as I use my pin it is deducted immediately Now that I did do it as instructed by TCF representatives I am still charged an over draft fee even though their representatives have advised me otherwise TCF is now refusing to refund me over draft fees for PIN charged transactions that I did per their representatives recommendations to avoid overdraft fees however I have still been charged overdraft fees even though I followed and transacted as I was told to do so by their representatives
My name is *** A ***I use the TCF Bank in Homewood, IL (*** * *** *** Homewood, IL 60430)My problem began in November when I ordered checks onlineI never got the checks in the mailThere’s a waiting period but after that time I called the # as alwaysWe discovered that the checks were sent to an old address of my mineI spoke with a lead representative and he suggested closing the account and start a new one for security reasonsIn that case I had to go to a TCF bank personally (January 10, 2018)While there the bank clerk opened up a new account for me after I explained the reason for the changeMonies were transferred to my new account from the OLD account that was closedAnd I question how the transfer was done because now I am getting fees for not having enough money to cover my rent checksBy this time I started using my new checksI used a starter check voucher for January to pay the rent and nothing went wrongFebruary 1, I used my n
I opened both a savings and checking account with TCF Bank; and the overdraft policy that was explained to me upon opening is not the same once my account was open I was charged for checks that I never received and because of this I was put in to the negative I though I had over draft protection but using this also caused many overdraft fees I have been a customer with Chase and USAA for years and never seen such predatory overdraft fee practices Then they closed my account and the collection company that they assigned me to called and had me paged at my job I am not the first consumer to feel this wayTCF is currently being sued by the CFPB for this very predatory practice TCF National Bank for tricking consumers into costly overdraft servicesBanks cannot charge overdraft fees on one-time debit purchases and ATM withdrawals without a consumer’s consentThe Bureau alleges that TCF designed its application process to obscure the fees and make overdraft seem mandatory
Nov I started a transfer with the automated service for a to be transfer from my business account to my personal I was told by the automated service that it would be done by midnightFast forward to nov my account is in the negative because transfer was not done I called customer service and was told that my business and personal was not connected There is a new system in place that's not fully up and running per Kim with custmer serviceThe automated service should not have aloud me to proceed but it did So I have be charged in fees plus my creditor have levied fee for the the return checks Please correct this issue promptly, seem like TCF is a fee driven institution
TCF bank has refused to provide correspondence for disputes filed, rude customer service representative, excess charges of feesCompany representatives have misrepresented bank fees as wellI have filed a complaint with the CFPB and FDIC as well in regards to this matterAs far as the dispute process TCF has now forced me to be charged fees that will not reversed so I will be closing my accountsTCF has refused to accept a dispute for any transactions on my accounts and at this point I give up trying to handle things in house with TCF
On January 11,Tcf bank stole $and sent it to another account .Then closed my account They reopened my account but did not give me my money back after a reopen process was processedIf you can't solve this I am going to the police department
There’s a lot of purchases and so on my account that I did not doI called before and complained about my PIN number because it didn’t work for me and I was thinking it was an error with their system but I think someone may have seen me type my pin or duplicated my card at one of the stores I went to because there’s a lot of things I did not doI was trying to figure out where $went and figured I just spent it and I didn’t a lot of arm withdrawals I didn’t do eitherAsked for help and was told pin code transactions are not covered and I’ll just be at a lossOn top of that my passwords need to be changed because I’m always being told their wrong whenever ai put it in for my pin and my loginThe app never works or the website when I enter my information it’s always wrong including my card number on the forgot password linkThis bank is a huge breech of security and I’ll never ever do business with this bank ever again and if you’re smart the last thing you ever want to do is b
We have been with TCF for almost years and over this time we have discovered a lot of shady/questionable acts or activities A month or so ago, we discovered charges for hotels at different hotels for the same night of staying We called TCF and she file a rege claim but days later, yes, just days later, we received a letter stating that we need to dispute with hotels.com and that she had closed our case Wow! Also, the bank teller on the phone also stated that she could cancel our debit card and issue us a new one Nothing Nada happened We continue to use our bank card currently and there are more questionable charges
Futhermore, ever since the federal government made it illegal to charge a fee I can't remember what it was, that's when we started seeing these other fees popping out of nowhere They started charging us these monthly fees for this and that even though we signed up for FREE bank accounts
Also the years or so I have been with TCF their ba
on January 29, I called the tcf customer service number ###-###-#### between -830pm to retrieve my account number to file my income taxesafter a brief conversation I was given over the phone account number *** I thanked the rep ended the call and proceeded to file my taxes the customer service rep that I spoke with did mail me out some checksOn February 22, I contacted my accountant to see why my taxes had not landed in my account yet and he informed me they should be there to go into the bankI went the branch on 75th and stony inside jewels gave them the account number to withdraw my money which was $6,and they informed me this exact amount was in this account however this wasnt my account number and they could not tell me anything else about the account to return to my accountant and see what he can domy accountant contacted first republic bank who then made approximately attempts to contact tcf bank and stated that tcf bank wasnt respondingi
Over the years, I have deposited around $10,a month into my TCF accountLately, they have been going wild with NSF and overdraft feesToday, I deposited money into my account, two hours later I was hit with fees of around $The fees were pending this weekend but apparently did not show up on my accountI called to situate and no one can help me figure out where these invisible fees come fromTCF is a fradulent BankI will be taking my business elsewhereThey steal from their customers with no answers or remorseAbsolutely do NOT bank with these peopleThey are theifs and will have you paying $200.00+ fees a month for nothingTerrible customer serviceBank elsewhere! They should be shut downNeed to be investigated on wrongful charges and stolen money
I previously had an account with TCF bank ending in ***Recently I had several fraudulent transactions placed on the accountSome of them were attempted multiple timesOn top of that I had several transactions attempted from a merchant which I did not authorizeTCF has been completely unwilling to work with me to resolve this issue, they ended up closing my account charging me almost $in overdraft feesThis is despite me making MULTIPLE attempts to work with them and to speak with them about the fraudulent activityTCF each time I spoke with a representative refused to work with me, refused to investigate the fraudulent transactions and refused to allow me to file a claimDespite this is still sent payments to tcf multiple times to bring the balance down, all the while the same fraudulent transaction were tried again and again hitting my account and causing for overdraft feesI contacted TCF yet again and discussed this with them explaining that I never authorized the tran
Tcf has charged me an over draft fee of $I am not signed up for that serviceThey charged me twice for transactions that were cleared a week beforeI lost my card 11/02/I got two replacement cards on Friday the first time didnt work and rhe second one took a day to workMonday 11/05/I got charged for charges that dont even add up to the $that has now put me in a negative balanceIve explained charges that I didnt make and the guy on the phone refused to listen to what I was saying the cahrges I did confirm were made a week ago so I did not see why they would charged again on Monday after replacing my card after being lostI also reported my card lost mins after I noticed it was goneThey guy on the phone tried to tell me my account was negative on Monday which it wasnt because I check my account multiple times a day because of how I earn my money through being and independent contractor
Back in 2014, I experienced credit card fraudMy TCF debit card was stolen from me and was used without my acknowledgementI got a call from TCF's fraud services while I was at work informing me that there was fraud activity on my account and that my card had been over withdrawnI immediately called TCF to close my account and to get more information on what was going onThey told me all of the fraudulent activity that was made on my accountThe total amount that was charged on my card was $1,in which I was told that I had to payI don't understand why I would have to pay anything if my card was stolen from meI talked to several representatives over the phone no one seemed to helpI took the next steps by going to several of the branches and talking to supervisors and branch managers in personEveryone gave me the run aroundI filled out all of the necessary documents and still no luckFurious, I went to the police to file a police reportI showed TCF proof of that and
I am a teen banker that moved to an area where the bank does not have a branch, so I decided to close my accountThe only viable option for me therefore was to close it over the phoneI moved the remainder of my money from that bank to another, so my balance was $on January 8th, 2017, the day I called to close my account It went smoothly and before I finished the conversation, I asked the representative I was speaking to whether any future transactions or payments would be approved while my account was in the process of being closedShe told me it would not beThen, on January 10th 2017, I decided to check the account to make sure it had been closed, and I saw that my balance was negativeSo, I called the company that day and was told my account was still open; a transaction I had made in December had been processed after my request to close my account, and that I would have to pay an additional fee
I had my ATM card, Arizona ID and pin number in a small wallet removed from my jacket I called TCF Bank and made a dispute of a theft Monies had been taken from the account prior to my notification I was in California when the incident took place and didn't realize it was missing until I had already returned to Arizona I asked the Agent if I should make a Police Report and was told it wasn't necessary I further found that you could only make a report in the State the incident took place They granted me a provisional credit and told me they would make a final decision in days I was told that they sent me a letter but it was returnedalthough all my other bank statements were in the mailbox The letter was said to ask me for additional information I never received a call from TCF, I never received an e-mail from TCF as they originally sent an e-mail for the provisional credit I later received a statement with a negative balance They had reversed the provisional s
I reported my debit card stolen approx 9:00A.M on 10/27/over the phone with a TCF customer support agentLater that evening, I was contacted via automated phone call by TCF fraud protection services, asking for confirmation on purchases and ATM withdrawals that I did not makeThere were charges for Walgreens and AM Food & Tobacco, Downtown MinneapolisAs well as ATM transfers and withdrawals from both checking and savings accounts at two separate downtown ATMsThe following day I went into a branch location to figure out what happenedI was informed that the thief called and requested the card be re-activated (pretending to be me) and that the bank complied with this
It took going to a branch to file fraud reports four times throughout the week until everything was finally accounted forOne claim has been refunded, but there are still five pending that have been rejected multiple times over the course of the last month
The bank is at fault for re-opening the ca
TCF bank has repeatedly refused to put me opted- out from overdrafts resulting in bogus fees
I have asked numerous times to be opted out Continue to be listed as opted in They also manipulate the posted debits to maximize overdraft fees for them These fees would have never have occurred if they just kept me opted-out as requested at the branch and by phone The way the manipulate posted debits is worrisome as well
I have been a consumer for at least years with TCF I have never had an overdraft or any other issue with my account Today I go online to pay bills as usual, only to find my account is closed I called TCF, and when the agent looked up my accounts, she said " your account was closed because we sent out a questionnaire and we did not get it back by the specified time requested." I asked her about what questionnaire, and she said ," I can not look that information up." Then I was told to go to a local branch office, they could get that information, print the form and I could fill it out there, then have them fax the form I do not think it is legal for a bank to close an account in good standing, with out prior notification that they are going to do so I am extremely angry, and will be moving my account else where, but this is still a formal complaint for which I want something done about this practice
TCF accept forged signed check from *** *** SS# *** for my disability check of the signature does not match and is missing some of my namei never share an account with *** with TCF and was no longer after Oct *** *** has been stealing my identity and using my original birth certificate and social security cardi never gave any authorization and according to bank policies this check should have not been processed by TCF
* *** is currently working at *** Batavia corporate*** has commited fraud to the IRS, H&R Block, Department of human services, Law enforcement and DCFS*** is currently knowing committing fraud as she signed affidavit and also lied to Court of Joliet and Sheriff by also forging my name and providing statements
In August I lost my debit cardI cancelled the card right away and at the time there were no pending charges on the lost card so I thought I was able to cancel it in time before someone tried to use itA few days later my account was emptied and TCF said it was fraud related to my lost debit cardThey put the funds back into my account and I thought the issue was resolvedAbout a month later after continuing to use the account and having no issues I received a letter that said my account was overdrawnWhen I logged onto my online banking account I no longer saw the deposit that was made when they refunded my account after the fraudWe were working with a guy named Paul who said it was a computer glitch and he would fix itAfter several back and forth conversations and failed attempts to put the funds back electronically, he said a check would be cut to remedy the problemIt is now Janand we still have not received the check that has been promised since late NovemberWe ha
I was told by several representatives that when transacting on my account with a pin transaction the transactions are debited immediately I was never told about any cut off time or that I had to do my PIN transactions before a certain time for them to post the same day I was told by more than one representative that as long as I use my pin it is deducted immediately Now that I did do it as instructed by TCF representatives I am still charged an over draft fee even though their representatives have advised me otherwise TCF is now refusing to refund me over draft fees for PIN charged transactions that I did per their representatives recommendations to avoid overdraft fees however I have still been charged overdraft fees even though I followed and transacted as I was told to do so by their representatives
My name is *** A ***I use the TCF Bank in Homewood, IL (*** * *** *** Homewood, IL 60430)My problem began in November when I ordered checks onlineI never got the checks in the mailThere’s a waiting period but after that time I called the # as alwaysWe discovered that the checks were sent to an old address of my mineI spoke with a lead representative and he suggested closing the account and start a new one for security reasonsIn that case I had to go to a TCF bank personally (January 10, 2018)While there the bank clerk opened up a new account for me after I explained the reason for the changeMonies were transferred to my new account from the OLD account that was closedAnd I question how the transfer was done because now I am getting fees for not having enough money to cover my rent checksBy this time I started using my new checksI used a starter check voucher for January to pay the rent and nothing went wrongFebruary 1, I used my n
I opened both a savings and checking account with TCF Bank; and the overdraft policy that was explained to me upon opening is not the same once my account was open I was charged for checks that I never received and because of this I was put in to the negative I though I had over draft protection but using this also caused many overdraft fees I have been a customer with Chase and USAA for years and never seen such predatory overdraft fee practices Then they closed my account and the collection company that they assigned me to called and had me paged at my job I am not the first consumer to feel this wayTCF is currently being sued by the CFPB for this very predatory practice TCF National Bank for tricking consumers into costly overdraft servicesBanks cannot charge overdraft fees on one-time debit purchases and ATM withdrawals without a consumer’s consentThe Bureau alleges that TCF designed its application process to obscure the fees and make overdraft seem mandatory
Nov I started a transfer with the automated service for a to be transfer from my business account to my personal I was told by the automated service that it would be done by midnightFast forward to nov my account is in the negative because transfer was not done I called customer service and was told that my business and personal was not connected There is a new system in place that's not fully up and running per Kim with custmer serviceThe automated service should not have aloud me to proceed but it did So I have be charged in fees plus my creditor have levied fee for the the return checks Please correct this issue promptly, seem like TCF is a fee driven institution
TCF bank has refused to provide correspondence for disputes filed, rude customer service representative, excess charges of feesCompany representatives have misrepresented bank fees as wellI have filed a complaint with the CFPB and FDIC as well in regards to this matterAs far as the dispute process TCF has now forced me to be charged fees that will not reversed so I will be closing my accountsTCF has refused to accept a dispute for any transactions on my accounts and at this point I give up trying to handle things in house with TCF
On January 11,Tcf bank stole $and sent it to another account .Then closed my account They reopened my account but did not give me my money back after a reopen process was processedIf you can't solve this I am going to the police department
There’s a lot of purchases and so on my account that I did not doI called before and complained about my PIN number because it didn’t work for me and I was thinking it was an error with their system but I think someone may have seen me type my pin or duplicated my card at one of the stores I went to because there’s a lot of things I did not doI was trying to figure out where $went and figured I just spent it and I didn’t a lot of arm withdrawals I didn’t do eitherAsked for help and was told pin code transactions are not covered and I’ll just be at a lossOn top of that my passwords need to be changed because I’m always being told their wrong whenever ai put it in for my pin and my loginThe app never works or the website when I enter my information it’s always wrong including my card number on the forgot password linkThis bank is a huge breech of security and I’ll never ever do business with this bank ever again and if you’re smart the last thing you ever want to do is b
We have been with TCF for almost years and over this time we have discovered a lot of shady/questionable acts or activities A month or so ago, we discovered charges for hotels at different hotels for the same night of staying We called TCF and she file a rege claim but days later, yes, just days later, we received a letter stating that we need to dispute with hotels.com and that she had closed our case Wow! Also, the bank teller on the phone also stated that she could cancel our debit card and issue us a new one Nothing Nada happened We continue to use our bank card currently and there are more questionable charges
Futhermore, ever since the federal government made it illegal to charge a fee I can't remember what it was, that's when we started seeing these other fees popping out of nowhere They started charging us these monthly fees for this and that even though we signed up for FREE bank accounts
Also the years or so I have been with TCF their ba
on January 29, I called the tcf customer service number ###-###-#### between -830pm to retrieve my account number to file my income taxesafter a brief conversation I was given over the phone account number *** I thanked the rep ended the call and proceeded to file my taxes the customer service rep that I spoke with did mail me out some checksOn February 22, I contacted my accountant to see why my taxes had not landed in my account yet and he informed me they should be there to go into the bankI went the branch on 75th and stony inside jewels gave them the account number to withdraw my money which was $6,and they informed me this exact amount was in this account however this wasnt my account number and they could not tell me anything else about the account to return to my accountant and see what he can domy accountant contacted first republic bank who then made approximately attempts to contact tcf bank and stated that tcf bank wasnt respondingi
Over the years, I have deposited around $10,a month into my TCF accountLately, they have been going wild with NSF and overdraft feesToday, I deposited money into my account, two hours later I was hit with fees of around $The fees were pending this weekend but apparently did not show up on my accountI called to situate and no one can help me figure out where these invisible fees come fromTCF is a fradulent BankI will be taking my business elsewhereThey steal from their customers with no answers or remorseAbsolutely do NOT bank with these peopleThey are theifs and will have you paying $200.00+ fees a month for nothingTerrible customer serviceBank elsewhere! They should be shut downNeed to be investigated on wrongful charges and stolen money
I previously had an account with TCF bank ending in ***Recently I had several fraudulent transactions placed on the accountSome of them were attempted multiple timesOn top of that I had several transactions attempted from a merchant which I did not authorizeTCF has been completely unwilling to work with me to resolve this issue, they ended up closing my account charging me almost $in overdraft feesThis is despite me making MULTIPLE attempts to work with them and to speak with them about the fraudulent activityTCF each time I spoke with a representative refused to work with me, refused to investigate the fraudulent transactions and refused to allow me to file a claimDespite this is still sent payments to tcf multiple times to bring the balance down, all the while the same fraudulent transaction were tried again and again hitting my account and causing for overdraft feesI contacted TCF yet again and discussed this with them explaining that I never authorized the tran