Well I flew back in on tuesday I went to go cash my check and it was a $check and they froze my account because they felt like my check was a fake check but in reality the check was a real check and they froze my whole account even the money that had been cleared I’m trying to at least get access to the funds that are available
I have been banking with TCF bank for a year nowI have never had an issue with a disputeI lost my bank card and I called them when I discovered it was lost to have it reported and dispute unknown transactionsTCF had over $in overdraft fees on my account and I had a lot of bogus charges that I didn’t authorize My dispute was denied saying that I used the pin and there wasn’t any invalid attemptsFirst of all they can’t accuse me of using the cardI’ve never had a dispute with them and I am not going to lie over nothing this seriousSo basically after calling me a liar nothing was doneThere are lots of scams out here and people are obtaining PIN numbers card numbers whatever but they want to falsely accuse me of using my cardI am so dissatisfied with this bank and their unprofessional ways
On July 3rd called in and file a claim on my account totaling $file number *** with TCF bank, I called in on several occasions to check the status of the claim not once did anyone say send in supporting documentationOn July , I was told the claim was denied for customer benefit! I am trying to figure how when I was in the hospital at the time of the charges one of the charges were for ATM withdrawal of $240.00, how can I be in two places at the same timeDid they pull camera video of the ATM transaction how did they really come up with the decision was my signature correct on any of the other charges? Than you deny my claim and tell me I have to reopen the claim and wait another ten days so now it will be almost 20-days without My fundsNo one has answers they just transfer you to several different people the claims department is a group of people that you can't physically talk to, its very frustrating dealing with TCF bank as they let your money be taken and than
I've tried, unsuccessfully, to request expedited service for a payoff letter on a home equity loanFollowing TCF policy, I submitted my request on a form that says: "***Turnaround time - business days***" Not only was my request ignored, TCF's incompetence could affect my ability to close on two propertiesMy submission was sent to/received by TCF one week ago, 5/5/16, today and my buyers' attorney still doesn't have the payoff letter today 5/12/
The TCF customer service experience is awfulThey seemingly have no way to connect customer conversation historyEven after I mentioned to today's TCF rep that I had the same exact conversation *yesterday* with another TCF customer service repand have called the bank several times to follow up on my request for this letter, the rep still had me email the original fax to prove that it was sent/receivedShe was not willing to follow up with me to indicate when the fax of the letter is sent and said I'd have to call back if the lawyer doesn't receive it
Since submitting the letter, I've talked to at least four customer service reps and left a voice mail with their supervisor on week agoI have not received a call back from the supervisorAgain, my initial interest was trying to expedite delivery, but forget about shortening three business days or even fiveThis customer service and fulfillment group is understaffed at the expense of customers
After this is done, I will never bank here again
I deposited a check into my bank, the TCF located inside jewel store on grand aveand York rdin bensenville, ILI was told by the assistant manager, that he could deposit the check and withdraw $dollars for me to have availableI agreed, and he proceeded to process the depositUpon processing the deposit, he told me not only was he able to take the $out but the bank itself had made an additional $available aswellStating I would now have $1,available immediately, and the remainder of my check would clear in the set business days
I proceeded to the ATM, which was literally about ft from the counter of the bank, and removed $cashI received a reciept from the cash station, showing my withdrawal and the reflected $1,as my still available balanceThis receipt was time stamped at 10:am on 07/22/
I proceeded to call and set up several payments of bills I owed to withdraw their money from my accountAbout mins after my transactio
My grandmother *** ***'s life insurance policy was fraudulently paid out to someone that claimed to be my father *** ***.The company that paid out policy was AIG Insurance CompanyWhen my father found out about the claim, AIG informed him of the process to prove his identity and whereaboutsAfter he turned in all the necessary paper, the issue was still not resolvedAlmost two year after the claim was filled, is when AIG and Bank of America, their check provider decided that they were not at fault is when I reached out to TCF National BankThey sent my dad out an affidavit that signed and returnedThis was back on June 8, It is now February 6, and we have not heard anything as to someone receiving the paperwork, the status, or anythingMy grandmother died October of , I truly feel that this is totally unprofessional and unacceptableWe have provided all the necessary paperwork that they have asked and more, but there is still not an resolve
I have used the TCF Online Banking since On March 2nd, 2018, I attempted to pay my mortgage bill by using the online bill paying systemI have used online bill pay for years I typed in the amount, but the Pay Bills section stated that it could not process my paymentSo, I posted the mortgage payment for the 5th of March On the fifth of March, 2018, I checked my bank account, and it stated that it had processed my pay twice, both on the 2nd and again on the 5thI went to TCF bank in Woodbury, MN, and put a stop payment on the checkI also spoke to a representative at Wells Fargo, where I have my mortgage
I spoke with the manager at Woodbury TCF, a Brianne ***, and she said that TCF were going to investigate and would get back to my within business days -- which they never didI have been in the manger's office at the TCF at least timesThe last time, they manager gave me a number to Client Services: ###-###-####On 3/15/2018, I called that number and waite
I was charged overdraft fees on by this bank for charges that had not yet posted to the account, and after deposits had been made to cover any shortageCalled customer service to dispute this on 03/04/and was told that credit would be given to accountit was not a full credit for one and the other still appliedSpoke to a person named Casey on03/06/who claimed she was a manger she again would not listen to facts nor was anything doneFor my part I can state honestly perhaps on overdraft was possible because more then hours passed before deposit was madeAs of last use of card the ATM receipt shows a positive balance, then later two overdraft fee of dollars were applied overnight on 03-03and03-04-
On August 31, we closed on a TCF-owned property, after negotiating that TCF would correct issues with plumbing, furnace, and the air conditioner unitTheir contractors performed repairs, however, on the final walkthrough the a/c unit was left running while the lines and condenser on the furnace iced overFrom our limited time to inspect the plumbing (as we were concerned that the furnace was damaged), it appeared that TCF did correct the leaks in the kitchen and bathroom sinks; we were unable to fully test the pipes behind the shower as we had to unscrew a newly-installed sheet of plywood to access the plumbing
We negotiated a concession from TCF to cover the cost of replacing/repairing the HVAC system ONLYThe plumbing issues were covered in a separate addendumWhen the shower was placed under load, the connection to the showerhead leaked as did the water shut-off valveUpon further inspection, it appears that another section was "sealed" with an entire JAR of non-hardening plu
On 5/I went to our local TCF Bank office in Laveen to send an international wire The manager Rammi filled out the form that I signed
The space available to enter the beneficiary's name is less than characters, although when printed it fills less than half of the width of the page; in other words there is plenty of room for a long name to be printed, as long as the software program is properly written The complete name could not fit in the space you allocate After calling other banks it appears that there is always at least characters or more available to log the beneficiary's name for international wires
Rammi, the branch manager told me not to be concerned about the fact that the name entered was incomplete
The beneficiary's bank would not release the funds because of the incomplete information and said that a written confirmation with the correct name would suffice I advised Rammi of this fact She said she would take care of it
We were never advised if th
I deposited a check at a TCF branch (not at an ATM) on Saturday, July 9th at around 10amThat check immediately clearedI proceeded to make purchases (including a down-payment on a new car due to my previous car breaking down for, essentially, the last time)I increased my down payment because my check had cleared immediately, and I had more funds availableSo now, I had a positive bank balance and a new vehicleFast forward to Monday and I'm pulling a out of the ATM for the weeks coffee and I'm told I have insufficient fundsI immediately call TCF and am told that there has been a hold placed on my checkI am informed that usually it takes business days for a check to clear and even beyond that time there still may be a hold placed on the check if there are problems verifying the checkIf they didn't request for another verification to take place by hand, it would have taken until Thursday at the earliest for my check to clearNow, I'm waiting until Wednesday at the earliest for the check to clearI asked the Jason, the supervisor that I spoke with, if he understood how illogical it was for a branch to be allowed to make the funds immediately available if there is a possibility of there being a hold placed on the checkHe did notThis is not the first time I've had issues with TCF and I've had many, many friends who have also had issues with the bank and almost randomly placing holds on checks and taking weeks to make funds availableAnyways, I would not recommend TCF bank to anyone
I went in a couple weeks ago , and asked this guy to deposit checks into different acccountsAnd he ended up putting both into oneAnd screwing it all upAnd I just got a call saying he screwed it up and now I have to pay back the moneyWhich I think is totally screwed up they are the ones who messed up they should pay for it not me
I am filing a complaint because TCF will not resolve my disputeI am a loyal customer of many yearsI had $in my account on FebI made two transactions White Castle $Culver's $leaving me a balance when I checked their automated system Sunday Feb12th of $on that day I made a overdraft for $leaving me negative $and receiving a $fee total of $owed to TCF I don't have a problem paying that I received a post card last week saying I owe that however today FebI receive a letter changing around my transactions ordering me to pay $because they deducted the $ATM overdraft withdrawal and didn't pay the original transactions that were made first causing White Castle to have not been paid or Culver's and charging me overdraft fees instead of the oneI dispute and disagree I had the funds available for both transactions and should only owe for the overdraft I made on Febthey read my transactions agreed with me but refuse to ad
Tcf is the biggest rip off around went in closed my and my ex wife's account because we are getting a divorce balance nothing owed told them to cancel the cards so nothing can be taken out or used and make sure no more purchases can be made signed the paper to close it and left months later they take $ out of my account because there Incompetent employees could not do there jobs and never shut it down right and charged in over draft fees that if there employees did their job right would've never happened and of the overdraft fees were on the same items more than once horrible experience rude customer service and non-trained employees
They keep charging overdraft fees on all transactions instead of just the one that caused the overdraftWhen contacted they tell me there's nothing tmhey can do because I repeatedly complain about them doing thisI don't feel it's fair to charge a overdraft fee if not all the transactions caused itAlso it was supposed to be set up to where my account can no longer be over drafted but still somehow it's happeningTired of being lied to mainly and ripped off for my money
on April 22,I went into the TCF bank on *** *** *** in chicago illinois,I told the teller that I wanted to removed my mom from my account he than stated that the other person had to be deceased,for which months later all my money was withdrawn from my account,now I am not disputing the fact that the other person had excess just as well as I did ,I am disputing the fact that the teller also could have stated all I have to do is close the account completely and that would have removed my mom from the account and reopen up a new one which would not have led to the withdrawal in August to happen,tcf is constantly brushing me off for what their employee failed to do that cause all my funds to be withdrawn which could have very much so been avoided had he did his job the correct way instead of being lazy to do the paper work it cost me everything I had in that bank,I feel that TCF Bank is liable for their employee and all of my money should be given back to me with an writ
They are charging ridiculous over draft fees that do not add upI was charged fees just recently when there should have only been one
Just since the June 1st I've been charged over draft fees at a piece= $259.00!! It is extremely unfairAnd I can't catch upWhen I call no is will to help
This bank has charged my account times in the last week for overdraft fees when I rarely to never have issues with my bank account and I had money in there before noon the next business day which is what their protocol is or at least from what I understandI want my money refunded; stealing money from the working class is not ok
I paid for cash in something back in December but my card was usedI advised the day of calling in that I paid cash and have faxed over my receiptGot a provisional credit and it was reversed because I didn't respond to a letter I never receivedOnly found that out when I called when my account was negativeSubmitted the information times and acct still negativeHave the worst customer service in the worldAgents placing you on hold for long periodsWhen you are trying to give them info they just transfer youWent into a bank branch to deposit a check on 1/29/After the check was endorsed they told me the acct was closed mind you I went into that same branch 1/28/and it was minutes before they closed so the girl refused to deposit anything into my account with her smart behindSo I was forced to open up another unwanted checking accountRemind u the act that was closed have received checks from the same person multiple times and only took two days to clearCalled i
What a nightmare situation On the last week of March I accepted a subscription for $125, Paperwork prepared by our company attorney I received a series of personal checks from the investor from different accounts equaling the $125, On April, 10th I made the deposit at a branch TCF bank Prior to the deposit I had a balance, money that cleared a year ago, in the thousands On April, 11th my account had been put in the negative the $125,plus my available balance I called and spoke to a rep who was very helpful in explaining this was not and that my original balance would be made available again the morning of April, 12th and the deposit of $125,should be available the morning of Friday the April, 14th On April, 14th the deposit of $125,was not made available so I called to see what the status was I was told by a rep that I would need to ask my investor to get verification of the checks from his banks in order to release the funds Meanwhile TCF h
Well I flew back in on tuesday I went to go cash my check and it was a $check and they froze my account because they felt like my check was a fake check but in reality the check was a real check and they froze my whole account even the money that had been cleared I’m trying to at least get access to the funds that are available
I have been banking with TCF bank for a year nowI have never had an issue with a disputeI lost my bank card and I called them when I discovered it was lost to have it reported and dispute unknown transactionsTCF had over $in overdraft fees on my account and I had a lot of bogus charges that I didn’t authorize My dispute was denied saying that I used the pin and there wasn’t any invalid attemptsFirst of all they can’t accuse me of using the cardI’ve never had a dispute with them and I am not going to lie over nothing this seriousSo basically after calling me a liar nothing was doneThere are lots of scams out here and people are obtaining PIN numbers card numbers whatever but they want to falsely accuse me of using my cardI am so dissatisfied with this bank and their unprofessional ways
On July 3rd called in and file a claim on my account totaling $file number *** with TCF bank, I called in on several occasions to check the status of the claim not once did anyone say send in supporting documentationOn July , I was told the claim was denied for customer benefit! I am trying to figure how when I was in the hospital at the time of the charges one of the charges were for ATM withdrawal of $240.00, how can I be in two places at the same timeDid they pull camera video of the ATM transaction how did they really come up with the decision was my signature correct on any of the other charges? Than you deny my claim and tell me I have to reopen the claim and wait another ten days so now it will be almost 20-days without My fundsNo one has answers they just transfer you to several different people the claims department is a group of people that you can't physically talk to, its very frustrating dealing with TCF bank as they let your money be taken and than
I've tried, unsuccessfully, to request expedited service for a payoff letter on a home equity loanFollowing TCF policy, I submitted my request on a form that says: "***Turnaround time - business days***" Not only was my request ignored, TCF's incompetence could affect my ability to close on two propertiesMy submission was sent to/received by TCF one week ago, 5/5/16, today and my buyers' attorney still doesn't have the payoff letter today 5/12/
The TCF customer service experience is awfulThey seemingly have no way to connect customer conversation historyEven after I mentioned to today's TCF rep that I had the same exact conversation *yesterday* with another TCF customer service repand have called the bank several times to follow up on my request for this letter, the rep still had me email the original fax to prove that it was sent/receivedShe was not willing to follow up with me to indicate when the fax of the letter is sent and said I'd have to call back if the lawyer doesn't receive it
Since submitting the letter, I've talked to at least four customer service reps and left a voice mail with their supervisor on week agoI have not received a call back from the supervisorAgain, my initial interest was trying to expedite delivery, but forget about shortening three business days or even fiveThis customer service and fulfillment group is understaffed at the expense of customers
After this is done, I will never bank here again
I deposited a check into my bank, the TCF located inside jewel store on grand aveand York rdin bensenville, ILI was told by the assistant manager, that he could deposit the check and withdraw $dollars for me to have availableI agreed, and he proceeded to process the depositUpon processing the deposit, he told me not only was he able to take the $out but the bank itself had made an additional $available aswellStating I would now have $1,available immediately, and the remainder of my check would clear in the set business days
I proceeded to the ATM, which was literally about ft from the counter of the bank, and removed $cashI received a reciept from the cash station, showing my withdrawal and the reflected $1,as my still available balanceThis receipt was time stamped at 10:am on 07/22/
I proceeded to call and set up several payments of bills I owed to withdraw their money from my accountAbout mins after my transactio
My grandmother *** ***'s life insurance policy was fraudulently paid out to someone that claimed to be my father *** ***.The company that paid out policy was AIG Insurance CompanyWhen my father found out about the claim, AIG informed him of the process to prove his identity and whereaboutsAfter he turned in all the necessary paper, the issue was still not resolvedAlmost two year after the claim was filled, is when AIG and Bank of America, their check provider decided that they were not at fault is when I reached out to TCF National BankThey sent my dad out an affidavit that signed and returnedThis was back on June 8, It is now February 6, and we have not heard anything as to someone receiving the paperwork, the status, or anythingMy grandmother died October of , I truly feel that this is totally unprofessional and unacceptableWe have provided all the necessary paperwork that they have asked and more, but there is still not an resolve
I have used the TCF Online Banking since On March 2nd, 2018, I attempted to pay my mortgage bill by using the online bill paying systemI have used online bill pay for years I typed in the amount, but the Pay Bills section stated that it could not process my paymentSo, I posted the mortgage payment for the 5th of March On the fifth of March, 2018, I checked my bank account, and it stated that it had processed my pay twice, both on the 2nd and again on the 5thI went to TCF bank in Woodbury, MN, and put a stop payment on the checkI also spoke to a representative at Wells Fargo, where I have my mortgage
I spoke with the manager at Woodbury TCF, a Brianne ***, and she said that TCF were going to investigate and would get back to my within business days -- which they never didI have been in the manger's office at the TCF at least timesThe last time, they manager gave me a number to Client Services: ###-###-####On 3/15/2018, I called that number and waite
I was charged overdraft fees on by this bank for charges that had not yet posted to the account, and after deposits had been made to cover any shortageCalled customer service to dispute this on 03/04/and was told that credit would be given to accountit was not a full credit for one and the other still appliedSpoke to a person named Casey on03/06/who claimed she was a manger she again would not listen to facts nor was anything doneFor my part I can state honestly perhaps on overdraft was possible because more then hours passed before deposit was madeAs of last use of card the ATM receipt shows a positive balance, then later two overdraft fee of dollars were applied overnight on 03-03and03-04-
On August 31, we closed on a TCF-owned property, after negotiating that TCF would correct issues with plumbing, furnace, and the air conditioner unitTheir contractors performed repairs, however, on the final walkthrough the a/c unit was left running while the lines and condenser on the furnace iced overFrom our limited time to inspect the plumbing (as we were concerned that the furnace was damaged), it appeared that TCF did correct the leaks in the kitchen and bathroom sinks; we were unable to fully test the pipes behind the shower as we had to unscrew a newly-installed sheet of plywood to access the plumbing
We negotiated a concession from TCF to cover the cost of replacing/repairing the HVAC system ONLYThe plumbing issues were covered in a separate addendumWhen the shower was placed under load, the connection to the showerhead leaked as did the water shut-off valveUpon further inspection, it appears that another section was "sealed" with an entire JAR of non-hardening plu
On 5/I went to our local TCF Bank office in Laveen to send an international wire The manager Rammi filled out the form that I signed
The space available to enter the beneficiary's name is less than characters, although when printed it fills less than half of the width of the page; in other words there is plenty of room for a long name to be printed, as long as the software program is properly written The complete name could not fit in the space you allocate After calling other banks it appears that there is always at least characters or more available to log the beneficiary's name for international wires
Rammi, the branch manager told me not to be concerned about the fact that the name entered was incomplete
The beneficiary's bank would not release the funds because of the incomplete information and said that a written confirmation with the correct name would suffice I advised Rammi of this fact She said she would take care of it
We were never advised if th
I deposited a check at a TCF branch (not at an ATM) on Saturday, July 9th at around 10amThat check immediately clearedI proceeded to make purchases (including a down-payment on a new car due to my previous car breaking down for, essentially, the last time)I increased my down payment because my check had cleared immediately, and I had more funds availableSo now, I had a positive bank balance and a new vehicleFast forward to Monday and I'm pulling a out of the ATM for the weeks coffee and I'm told I have insufficient fundsI immediately call TCF and am told that there has been a hold placed on my checkI am informed that usually it takes business days for a check to clear and even beyond that time there still may be a hold placed on the check if there are problems verifying the checkIf they didn't request for another verification to take place by hand, it would have taken until Thursday at the earliest for my check to clearNow, I'm waiting until Wednesday at the earliest for the check to clearI asked the Jason, the supervisor that I spoke with, if he understood how illogical it was for a branch to be allowed to make the funds immediately available if there is a possibility of there being a hold placed on the checkHe did notThis is not the first time I've had issues with TCF and I've had many, many friends who have also had issues with the bank and almost randomly placing holds on checks and taking weeks to make funds availableAnyways, I would not recommend TCF bank to anyone
I went in a couple weeks ago , and asked this guy to deposit checks into different acccountsAnd he ended up putting both into oneAnd screwing it all upAnd I just got a call saying he screwed it up and now I have to pay back the moneyWhich I think is totally screwed up they are the ones who messed up they should pay for it not me
I am filing a complaint because TCF will not resolve my disputeI am a loyal customer of many yearsI had $in my account on FebI made two transactions White Castle $Culver's $leaving me a balance when I checked their automated system Sunday Feb12th of $on that day I made a overdraft for $leaving me negative $and receiving a $fee total of $owed to TCF I don't have a problem paying that I received a post card last week saying I owe that however today FebI receive a letter changing around my transactions ordering me to pay $because they deducted the $ATM overdraft withdrawal and didn't pay the original transactions that were made first causing White Castle to have not been paid or Culver's and charging me overdraft fees instead of the oneI dispute and disagree I had the funds available for both transactions and should only owe for the overdraft I made on Febthey read my transactions agreed with me but refuse to ad
Tcf is the biggest rip off around went in closed my and my ex wife's account because we are getting a divorce balance nothing owed told them to cancel the cards so nothing can be taken out or used and make sure no more purchases can be made signed the paper to close it and left months later they take $ out of my account because there Incompetent employees could not do there jobs and never shut it down right and charged in over draft fees that if there employees did their job right would've never happened and of the overdraft fees were on the same items more than once horrible experience rude customer service and non-trained employees
They keep charging overdraft fees on all transactions instead of just the one that caused the overdraftWhen contacted they tell me there's nothing tmhey can do because I repeatedly complain about them doing thisI don't feel it's fair to charge a overdraft fee if not all the transactions caused itAlso it was supposed to be set up to where my account can no longer be over drafted but still somehow it's happeningTired of being lied to mainly and ripped off for my money
on April 22,I went into the TCF bank on *** *** *** in chicago illinois,I told the teller that I wanted to removed my mom from my account he than stated that the other person had to be deceased,for which months later all my money was withdrawn from my account,now I am not disputing the fact that the other person had excess just as well as I did ,I am disputing the fact that the teller also could have stated all I have to do is close the account completely and that would have removed my mom from the account and reopen up a new one which would not have led to the withdrawal in August to happen,tcf is constantly brushing me off for what their employee failed to do that cause all my funds to be withdrawn which could have very much so been avoided had he did his job the correct way instead of being lazy to do the paper work it cost me everything I had in that bank,I feel that TCF Bank is liable for their employee and all of my money should be given back to me with an writ
They are charging ridiculous over draft fees that do not add upI was charged fees just recently when there should have only been one
Just since the June 1st I've been charged over draft fees at a piece= $259.00!! It is extremely unfairAnd I can't catch upWhen I call no is will to help
This bank has charged my account times in the last week for overdraft fees when I rarely to never have issues with my bank account and I had money in there before noon the next business day which is what their protocol is or at least from what I understandI want my money refunded; stealing money from the working class is not ok
I paid for cash in something back in December but my card was usedI advised the day of calling in that I paid cash and have faxed over my receiptGot a provisional credit and it was reversed because I didn't respond to a letter I never receivedOnly found that out when I called when my account was negativeSubmitted the information times and acct still negativeHave the worst customer service in the worldAgents placing you on hold for long periodsWhen you are trying to give them info they just transfer youWent into a bank branch to deposit a check on 1/29/After the check was endorsed they told me the acct was closed mind you I went into that same branch 1/28/and it was minutes before they closed so the girl refused to deposit anything into my account with her smart behindSo I was forced to open up another unwanted checking accountRemind u the act that was closed have received checks from the same person multiple times and only took two days to clearCalled i
What a nightmare situation On the last week of March I accepted a subscription for $125, Paperwork prepared by our company attorney I received a series of personal checks from the investor from different accounts equaling the $125, On April, 10th I made the deposit at a branch TCF bank Prior to the deposit I had a balance, money that cleared a year ago, in the thousands On April, 11th my account had been put in the negative the $125,plus my available balance I called and spoke to a rep who was very helpful in explaining this was not and that my original balance would be made available again the morning of April, 12th and the deposit of $125,should be available the morning of Friday the April, 14th On April, 14th the deposit of $125,was not made available so I called to see what the status was I was told by a rep that I would need to ask my investor to get verification of the checks from his banks in order to release the funds Meanwhile TCF h