I HAVE A CHECKING ACCOUNT WITH TCF BANKMY ACCOUNT IS SUPPOSEED TO BE SET UP IN A WAY , THAT WHEN THERE IS NOT ENOUGH MONEY IN THE ACCOUNT , THE TRANSACTION SHOULD GET DENIEDI HAVE INSISTEDSEVERAL TIMES WITH THE BANK THAT THIS IS THE WAY I WANT MY ACCOUNT TO BE SET UP.ON
11/26/THERE WAS A TRANSACTION AND THERE WASN'T ENOUGH MONEY ON THE ACCOUNT , SO THEY WERE SUPPOSSED TO DENIED THE TRANSACTION BUT THEY AUTHORIZED THE TRANSACTION , CHARGING ME AND OVERDRAFT FEE OF $
I WENT TO THE BANK 11/27/AND THEY TOLD ME MY ACCOUNT IS NOT SET UP THE WAY I REQUESTED IT SEVERAL TIMES
About months ago, I was informed that I needed the new version with the chip in it So, I called TCF over the phone and the lady said she was mailing me a new one while KEEPING it active weeks later, I didn't receive it so I asked if I could just walk into a branch to get a new one She said yes BUT I need the exact same number because of the bills that I have used it to pay monthly She said yes, in a branch, they can do I walked up to the young Hmong bank teller who didn't appear to know very much about what he was doing as I remember he was also somewhat new to the branch I didn't mind He said NO Not possible to get the exact same number in a branch I was puzzled regarding the contradictory statements While he said a new one with the exact same number was already being sent to me At which time, I already received the chip version to my business account Then two weeks later my 3rd account received it But until yesterday, almost months later, I still did
Several events have made it very difficult to remain a customer of TCFOn October 13, I deposited in cash it registered as The atm should have been over and according to the customer service rep it would correct it self by midnightIt has been days later and I have not received my money and I filed a claim that friday for the missing money and nothing has be refunded
Then there were some unauthorized charges on this acct on September 6-which totalled less than and it costed me in fees
Since 8/18/I have been charged nsf and return item fees for no good reason and have lost a total of in the last months when the money is available or has been deposited in to the acct
Received a GiftCard from TCF BANKCard Front of card indicates expires 03/ Tried to activate card and was told that since I did not use card, the bank took the value as service fees
My now husband and I took a large container of coins to our bank branch to be countedWe had counted the money at home before and were shocked by how low the total amount was when counted by the machineWe shared that we felt the figure was low and asked for the money to be counted againThe teller told us to keep the receipt, which we still have, and that they'd check to make sure the machine was properly calibratedWeeks later we were told everything with the machine was fine but that because we did not cash in the receipt and deposit it into our account that day the bank would no longer honor the receiptThis was for $We have received no help from their customer support lineWe would like to receive the money, our money, and have it deposited into our account
I am currently in the stages of disputing ATM transactions- third party ATMThe 1at incident the ATM machine went into collaboration a phase and no monies dispensed I waited and tried it again I received my moneyYet my account showed withdrawals when in actuality I only received money from one transactionI called TCF’s customer service number and was told the transaction should fall of as it is in pending statusThe transaction did not fall of and I called back opened a disputeI received a provisional credit a few days later and a letter from TCF about a week after they which stated “ TCF is investigating this dispute and you will hear from us by 1/3/19.” A few weeks after opening the dispute I had the same issueI called TCF and this time even while the transaction was in Pending status the representative opened a disputeFIRST fact identical issues different processes
On 12/12/I called for an update on my 2nd disputeI have not received any communication no
I have an account with TCF BankLast Friday I signed up for their digital banking, as I could no longer access my account information without doing soWhen I signed up, there was another account attached to mineThis person a similar name, *** ***, but lives in Illinois, and this is her business accountI was startled because I thought this person could see my infoI went in to the Apple Valley branch and Trevor *** said that it would be taken care ofIt is now Tuesday and it is still thereIt is very disturbing because I can see all her purchases and have seen where she lives too, on checksI could just transfer the money to my account, but of course I won't do thatI feel like this person's privacy has been violated by TCF and that they have not fixed it in a timely matterI have tried to find the person's phone number to alert her, with no luck I feel that a bank has a legal responsibility to keep a person's information private and this is a breach of tha
1.) Hello, on 4/I Noticed an Errant charge to my checking acct of $96.51; it was Noted as a Recurring charge though there's been no "previous/similar" activity over the last months;
2.) on 4/12, I Presented to the bank to note the "erred" item and either "refute it as a bad purchase and/or a fraudulent item" As it was a "Pending Item" only at the time; I was directed to Customer Service; 3.) on 4/I Noted the matter with Customer Service Again stating that it were a "Pending item" and that I needed to refute it as a bad purchase and/or a fraudulent item; I Also noted Repeatedly the Following: a.) the Charge wasn't Transacted on my Computer; b.) it Wasn't a recurring charge as there was no previous activity over the last months; c.) Further, a purchase was made a year prior but it was only $approxand renewals are always cheaper than the initial rate d.) lastly, I hadn't visited their Website to seek a renewal; 3.) I Received a letter on 4/dated 4/stating tha
I wrote a check for $from my personal Wells Fargo banking account and deposited it into my TCF account though the drive up teller on 11/10/He could not process my deposit slip, so he rewrote one, but incorrectly listed the amount as $I called that afternoon to report what had happened and within the hour they deducted $But my check #for $was processed as $which kicked in an overdraft of my Wells Fargo account, kicked in my overdraft protection and I was charged a $transfer feeIt left my checking account balance at zeroI called TCF several times on 11/11/and talked with a department leadHe claimed it will take up to business days to resolve this and to repay me the money they owe me I stated that that was unacceptable because it was their bank's error and I wanted it to be resolved immediatelyBut they refused and insisted that it has to go through the dispute process The check was printed on my computer and clearly indicated
Hi there,
When I was 4, my parents began a savings account for me at our local TCF BankBits of Christmas and birthday money was occasionally deposited in the account, as my parents intended to teach me the value of savingA couple of weeks ago, I was at my local TCF, interested in opening a savings account that they were advertisingI asked the branch manager, whom I was working with, if I could transfer the money from my savings account that my parents had set up to the new account if I proceeded with opening the accountShe then opened up my account information and informed me that my account only had $in itI asked her if I could see the transaction history for the account, because the number seemed oddly low
TCF had been taking out a $fee every month after I turned 18, which was in April, They sent no notification that they were going to begin taking out a monthly maintenance fee after I turned 18, not by letter nor by emailThe account information was
I have a dispute with tcf bank that was denied twice saying I was aware of someone having access to my account which I was not aware ofMy husband lost his card and someone was able to find out his pin number which was his birthdayThey stole my money plus tried to deposit bogus checksHe immediately called to file a report as soon as we was aware of the activities on the accountI filed a police report and TCF Bank is still not willing to reimburse me of my stolen moneyI tried to contact their dispute investigators but was told that department does not speak to customersI was told to file a third reevaluation But it's going on weeks since I did the original disputeI feel TCF is not doing their investigation correctly and doesn't want to resolve this issue by denying my reimbursement for the second time and having me file to reopen the case for a third review
In July, I received a "TCF Check Card" in the mail (to a former address at which my parents live and that I have not lived in for over years) indicating that a check card, checking account, and savings account had been opened in my nameI contacted TCF bank to tell them that I never opened such an account and that this action was fraudulentI do not live in the area that the bank servesTCF Bank refused to close the account when I asked them to and described the problemThey reported that there was no such account on their end and refused to act further on the fraudThey only said that they would send me paperwork in the mail to collect more informationThey said that the papers would be placed in the mail on the date that I calledI received that paperwork over a month later, and again it was sent to my parents' address, not my own, even after I provided them my updated informationThe paperwork is intrusive and in fact requests a copy of my social security cardThis
When I signed up years ago my overdraft policy was 28$ per day not 37$ per transaction I keep this account at a very low balance for specific reasons The bank changed my overdraft policy to 37$ per transaction This caused many overdraft fees about The online banking website was also changed and made it more difficult to read the balance of my account While objects were in pending state they would charge me overdraft fees I spoke with the managers and they sent me to telephone customer service, when I spoke to Customer Service they would send me to the branch manager When I went to close the account I get a whole other run around They basically make you jump through hoops to close out as well
I have been banking with TCF for years now The only reason why I haven't switched banks is that it is such a headache to switch banksThe issue that I am having is that I deposited a check, and they said that there was insufficient funds in the check that was writtenI wrote a check from my business account (midwestern public adjusting) for $The check was returned for insufficient funds on 1/11/The problem is that their was more than enough funds available to pay the checkI went to them to complain, and of course they blamed chase bankI know that it was not chase bank's faultThis has happened numerous times, and I think they are just pulling a scam on me
I was an account holder at TCF Bank which I closed last year My daughter did not know that was the account I used for clear exchange made a transfer and the money was sent to the closed account I got information through email updating me about the account so I made a payment on the account based on the said moneyon March 30th TCF refused to pay the amount so I was charged by my credit card company for returned checkWhen the sender contact her bank to retrieve the money, TCF told the other bank that the name matches so it was not going to return the moneyMeanwhile, the account is not accessible to me as at this very momentThe difficulty for me is, I;m not even in MN to walk to any bank lobbyTCF has been holding on to this money since MarchRefusing to send the money to the sender and me having access to the money
I have a fradulent charge on my account which I opened a complain on todayAfter checking my account I noticed additional overdraft feesI assumed the over drafts were for the fraudulent charge as well as the charge that was applied after that processedI WAS WRONGThe overdrafts were for pended charges for the prior day- these posted to my account prior to the fraudulent charge! WHAT! What is that?! Researching this it appears TCF has been recognized as an institution that has been investigated for these types of charged including a high profile write up in a Twin Cities news sourceI as assured by the rep that these would be taken in account for the fraud claim and credited- however that is not the issue- why would TCF pull deposits and already posted items in an order that depletes an account in a manner to maximize overdraftsIn addition to this I am forwarding my account screenshots and timeline to the MN Attorney General as well as the FTC- judging from a quick online sear
On 4/12/I had ACH transactions post to my checking account, my balance was positiveThe following day 4/13/those same items were returned because of a pending debit card transactionThat was the same day our SS check was depositedThe items totaled $and I was charged $in overdraft feesAs of today 04/14/that pending item still has NOT posted, it is still pendingThe pending item was a cell phone payment made after the bank closed and after the cutoff time for VerizonTCF returned my items on speculation onlyThe item may never post, it may have been a temporary holdFact is I had money in my account and my end of day balance was positiveIn essence I was charged 163% of the amount of the itemsThis is a rip off and highway robbery and unfair business practices
To date I have been charged over $in overdraft feesI spoke with Diego who was supposed to be a supervisor and he lied and said that he would waive all of the fees since I was a new customer and didn't understand the policy regarding overdraftsHe only refunded $I don't understand why I'm being charged for transactions that are pending and haven't posted?? That is deceptiveWhat if that transaction never posts? I've now gotten charged a fee for a hold authorizationI would like to remove the overdraft coverage if this is how it works
I was assessed $in overdraft charges over the span of two daysI have opted out of overdraft services several times online but these charges were continuing to be processed for several days before I realized that my account was negativeI called the customer service call center and spoke to agent AbbyThough she was kind and courteous she informed me she was unable to reverse the chargesI requested to escalate the call and spoke to WesHe was anything but kind: he said that I had gotten myself into this situation and told me he'd waive a minute fraction of the feesHe said I will still have to pay over two hundred dollarsI have been an account holder with this bank for four years and have never had a fee waivedI don't think that it is unreasonable to make this request after being a customer so long
I open my account sometime last year I had been getting numerous over draft charges even when account was not even in the negative I went to the bank and tried to have the issue resolved and opted out of the overdraft On this past Tuesday I decided to opt back in and now I have overdraft charges and the account was not in the negative
I HAVE A CHECKING ACCOUNT WITH TCF BANKMY ACCOUNT IS SUPPOSEED TO BE SET UP IN A WAY , THAT WHEN THERE IS NOT ENOUGH MONEY IN THE ACCOUNT , THE TRANSACTION SHOULD GET DENIEDI HAVE INSISTEDSEVERAL TIMES WITH THE BANK THAT THIS IS THE WAY I WANT MY ACCOUNT TO BE SET UP.ON
11/26/THERE WAS A TRANSACTION AND THERE WASN'T ENOUGH MONEY ON THE ACCOUNT , SO THEY WERE SUPPOSSED TO DENIED THE TRANSACTION BUT THEY AUTHORIZED THE TRANSACTION , CHARGING ME AND OVERDRAFT FEE OF $
I WENT TO THE BANK 11/27/AND THEY TOLD ME MY ACCOUNT IS NOT SET UP THE WAY I REQUESTED IT SEVERAL TIMES
About months ago, I was informed that I needed the new version with the chip in it So, I called TCF over the phone and the lady said she was mailing me a new one while KEEPING it active weeks later, I didn't receive it so I asked if I could just walk into a branch to get a new one She said yes BUT I need the exact same number because of the bills that I have used it to pay monthly She said yes, in a branch, they can do I walked up to the young Hmong bank teller who didn't appear to know very much about what he was doing as I remember he was also somewhat new to the branch I didn't mind He said NO Not possible to get the exact same number in a branch I was puzzled regarding the contradictory statements While he said a new one with the exact same number was already being sent to me At which time, I already received the chip version to my business account Then two weeks later my 3rd account received it But until yesterday, almost months later, I still did
Several events have made it very difficult to remain a customer of TCFOn October 13, I deposited in cash it registered as The atm should have been over and according to the customer service rep it would correct it self by midnightIt has been days later and I have not received my money and I filed a claim that friday for the missing money and nothing has be refunded
Then there were some unauthorized charges on this acct on September 6-which totalled less than and it costed me in fees
Since 8/18/I have been charged nsf and return item fees for no good reason and have lost a total of in the last months when the money is available or has been deposited in to the acct
Received a GiftCard from TCF BANKCard Front of card indicates expires 03/ Tried to activate card and was told that since I did not use card, the bank took the value as service fees
My now husband and I took a large container of coins to our bank branch to be countedWe had counted the money at home before and were shocked by how low the total amount was when counted by the machineWe shared that we felt the figure was low and asked for the money to be counted againThe teller told us to keep the receipt, which we still have, and that they'd check to make sure the machine was properly calibratedWeeks later we were told everything with the machine was fine but that because we did not cash in the receipt and deposit it into our account that day the bank would no longer honor the receiptThis was for $We have received no help from their customer support lineWe would like to receive the money, our money, and have it deposited into our account
I am currently in the stages of disputing ATM transactions- third party ATMThe 1at incident the ATM machine went into collaboration a phase and no monies dispensed I waited and tried it again I received my moneyYet my account showed withdrawals when in actuality I only received money from one transactionI called TCF’s customer service number and was told the transaction should fall of as it is in pending statusThe transaction did not fall of and I called back opened a disputeI received a provisional credit a few days later and a letter from TCF about a week after they which stated “ TCF is investigating this dispute and you will hear from us by 1/3/19.” A few weeks after opening the dispute I had the same issueI called TCF and this time even while the transaction was in Pending status the representative opened a disputeFIRST fact identical issues different processes
On 12/12/I called for an update on my 2nd disputeI have not received any communication no
I have an account with TCF BankLast Friday I signed up for their digital banking, as I could no longer access my account information without doing soWhen I signed up, there was another account attached to mineThis person a similar name, *** ***, but lives in Illinois, and this is her business accountI was startled because I thought this person could see my infoI went in to the Apple Valley branch and Trevor *** said that it would be taken care ofIt is now Tuesday and it is still thereIt is very disturbing because I can see all her purchases and have seen where she lives too, on checksI could just transfer the money to my account, but of course I won't do thatI feel like this person's privacy has been violated by TCF and that they have not fixed it in a timely matterI have tried to find the person's phone number to alert her, with no luck I feel that a bank has a legal responsibility to keep a person's information private and this is a breach of tha
1.) Hello, on 4/I Noticed an Errant charge to my checking acct of $96.51; it was Noted as a Recurring charge though there's been no "previous/similar" activity over the last months;
2.) on 4/12, I Presented to the bank to note the "erred" item and either "refute it as a bad purchase and/or a fraudulent item" As it was a "Pending Item" only at the time; I was directed to Customer Service; 3.) on 4/I Noted the matter with Customer Service Again stating that it were a "Pending item" and that I needed to refute it as a bad purchase and/or a fraudulent item; I Also noted Repeatedly the Following: a.) the Charge wasn't Transacted on my Computer; b.) it Wasn't a recurring charge as there was no previous activity over the last months; c.) Further, a purchase was made a year prior but it was only $approxand renewals are always cheaper than the initial rate d.) lastly, I hadn't visited their Website to seek a renewal; 3.) I Received a letter on 4/dated 4/stating tha
I wrote a check for $from my personal Wells Fargo banking account and deposited it into my TCF account though the drive up teller on 11/10/He could not process my deposit slip, so he rewrote one, but incorrectly listed the amount as $I called that afternoon to report what had happened and within the hour they deducted $But my check #for $was processed as $which kicked in an overdraft of my Wells Fargo account, kicked in my overdraft protection and I was charged a $transfer feeIt left my checking account balance at zeroI called TCF several times on 11/11/and talked with a department leadHe claimed it will take up to business days to resolve this and to repay me the money they owe me I stated that that was unacceptable because it was their bank's error and I wanted it to be resolved immediatelyBut they refused and insisted that it has to go through the dispute process The check was printed on my computer and clearly indicated
Hi there,
When I was 4, my parents began a savings account for me at our local TCF BankBits of Christmas and birthday money was occasionally deposited in the account, as my parents intended to teach me the value of savingA couple of weeks ago, I was at my local TCF, interested in opening a savings account that they were advertisingI asked the branch manager, whom I was working with, if I could transfer the money from my savings account that my parents had set up to the new account if I proceeded with opening the accountShe then opened up my account information and informed me that my account only had $in itI asked her if I could see the transaction history for the account, because the number seemed oddly low
TCF had been taking out a $fee every month after I turned 18, which was in April, They sent no notification that they were going to begin taking out a monthly maintenance fee after I turned 18, not by letter nor by emailThe account information was
I have a dispute with tcf bank that was denied twice saying I was aware of someone having access to my account which I was not aware ofMy husband lost his card and someone was able to find out his pin number which was his birthdayThey stole my money plus tried to deposit bogus checksHe immediately called to file a report as soon as we was aware of the activities on the accountI filed a police report and TCF Bank is still not willing to reimburse me of my stolen moneyI tried to contact their dispute investigators but was told that department does not speak to customersI was told to file a third reevaluation But it's going on weeks since I did the original disputeI feel TCF is not doing their investigation correctly and doesn't want to resolve this issue by denying my reimbursement for the second time and having me file to reopen the case for a third review
In July, I received a "TCF Check Card" in the mail (to a former address at which my parents live and that I have not lived in for over years) indicating that a check card, checking account, and savings account had been opened in my nameI contacted TCF bank to tell them that I never opened such an account and that this action was fraudulentI do not live in the area that the bank servesTCF Bank refused to close the account when I asked them to and described the problemThey reported that there was no such account on their end and refused to act further on the fraudThey only said that they would send me paperwork in the mail to collect more informationThey said that the papers would be placed in the mail on the date that I calledI received that paperwork over a month later, and again it was sent to my parents' address, not my own, even after I provided them my updated informationThe paperwork is intrusive and in fact requests a copy of my social security cardThis
When I signed up years ago my overdraft policy was 28$ per day not 37$ per transaction I keep this account at a very low balance for specific reasons The bank changed my overdraft policy to 37$ per transaction This caused many overdraft fees about The online banking website was also changed and made it more difficult to read the balance of my account While objects were in pending state they would charge me overdraft fees I spoke with the managers and they sent me to telephone customer service, when I spoke to Customer Service they would send me to the branch manager When I went to close the account I get a whole other run around They basically make you jump through hoops to close out as well
I have been banking with TCF for years now The only reason why I haven't switched banks is that it is such a headache to switch banksThe issue that I am having is that I deposited a check, and they said that there was insufficient funds in the check that was writtenI wrote a check from my business account (midwestern public adjusting) for $The check was returned for insufficient funds on 1/11/The problem is that their was more than enough funds available to pay the checkI went to them to complain, and of course they blamed chase bankI know that it was not chase bank's faultThis has happened numerous times, and I think they are just pulling a scam on me
I was an account holder at TCF Bank which I closed last year My daughter did not know that was the account I used for clear exchange made a transfer and the money was sent to the closed account I got information through email updating me about the account so I made a payment on the account based on the said moneyon March 30th TCF refused to pay the amount so I was charged by my credit card company for returned checkWhen the sender contact her bank to retrieve the money, TCF told the other bank that the name matches so it was not going to return the moneyMeanwhile, the account is not accessible to me as at this very momentThe difficulty for me is, I;m not even in MN to walk to any bank lobbyTCF has been holding on to this money since MarchRefusing to send the money to the sender and me having access to the money
I have a fradulent charge on my account which I opened a complain on todayAfter checking my account I noticed additional overdraft feesI assumed the over drafts were for the fraudulent charge as well as the charge that was applied after that processedI WAS WRONGThe overdrafts were for pended charges for the prior day- these posted to my account prior to the fraudulent charge! WHAT! What is that?! Researching this it appears TCF has been recognized as an institution that has been investigated for these types of charged including a high profile write up in a Twin Cities news sourceI as assured by the rep that these would be taken in account for the fraud claim and credited- however that is not the issue- why would TCF pull deposits and already posted items in an order that depletes an account in a manner to maximize overdraftsIn addition to this I am forwarding my account screenshots and timeline to the MN Attorney General as well as the FTC- judging from a quick online sear
On 4/12/I had ACH transactions post to my checking account, my balance was positiveThe following day 4/13/those same items were returned because of a pending debit card transactionThat was the same day our SS check was depositedThe items totaled $and I was charged $in overdraft feesAs of today 04/14/that pending item still has NOT posted, it is still pendingThe pending item was a cell phone payment made after the bank closed and after the cutoff time for VerizonTCF returned my items on speculation onlyThe item may never post, it may have been a temporary holdFact is I had money in my account and my end of day balance was positiveIn essence I was charged 163% of the amount of the itemsThis is a rip off and highway robbery and unfair business practices
To date I have been charged over $in overdraft feesI spoke with Diego who was supposed to be a supervisor and he lied and said that he would waive all of the fees since I was a new customer and didn't understand the policy regarding overdraftsHe only refunded $I don't understand why I'm being charged for transactions that are pending and haven't posted?? That is deceptiveWhat if that transaction never posts? I've now gotten charged a fee for a hold authorizationI would like to remove the overdraft coverage if this is how it works
I was assessed $in overdraft charges over the span of two daysI have opted out of overdraft services several times online but these charges were continuing to be processed for several days before I realized that my account was negativeI called the customer service call center and spoke to agent AbbyThough she was kind and courteous she informed me she was unable to reverse the chargesI requested to escalate the call and spoke to WesHe was anything but kind: he said that I had gotten myself into this situation and told me he'd waive a minute fraction of the feesHe said I will still have to pay over two hundred dollarsI have been an account holder with this bank for four years and have never had a fee waivedI don't think that it is unreasonable to make this request after being a customer so long
I open my account sometime last year I had been getting numerous over draft charges even when account was not even in the negative I went to the bank and tried to have the issue resolved and opted out of the overdraft On this past Tuesday I decided to opt back in and now I have overdraft charges and the account was not in the negative