RockAuto

Fast shipping and on time . Good quality parts and fantastic prices .

I have ordered both online and by phone. Always a good experience. I regularly recommend them to anyone working on their cars.

RockAuto has an easy-to-use website, the parts I ordered were well packaged and in awesome condition, and I received the parts as fast or faster than they stated.

Review: Called RockAuto and requested A/C Compressor, the representative identified part # [redacted]. After paying the $47.00 to Express Ship the part, Mechanic informs me that the part is incorrect. I expected the representative to provide the expertise needed to correctly identity the A/C compressor, not the clutch. RockAuto should have caught this?? Seems suspect that RockAuto encourgages customers to complete the order online, there is no one at RockAuto to refer back to. The resolution should be easy to fix, refund the 47.00 shipping cost.

Talked with an inital representative, escalated to a [redacted]/supv at the Wisconsin "Corporate Office", then talked to a [redacted] who advised that eveyone has the same authority there??

I am requesting that RockAuto discounts the correct part by the 47.00 paid due to the oversight.Desired Settlement: I am requesting that RockAuto discounts the correct part by the 47.00 paid due to the oversight.

Business

Response:

Mr. [redacted] ordered a Denso 473-0227 through our

online catalog. This part is listed in the "Heat & Air

Conditioning:A/C Compressor Clutch" category when searching with his

vehicle information (1998 Mercedes-Benz C230 2.3L L4) at

www.rockauto.com, and carries an item description that says "Compressor

Clutch", with a picture that shows a compressor clutch. The A/C

compressors can be found in the "A/C Compressor" category, and the

pictures and descriptions make the difference clear. While it is

possible that there was some misunderstanding about exactly what he was

looking for when speaking to a representative at RockAuto, it does not

seem reasonable that we are responsible for him ordering this part

without paying attention to the category, description and picture of

the part. He can return this part for a refund of the cost of the part,

but we won't be covering shipping costs that we paid to ship his order,

and while he is welcome to buy the part that he really needs, we can't

offer an additional discount just based on the fact that he chose the

incorrect part the first time.

Rock Auto attempts to scam on shipping. They will list an item as shipping from the same location as other items in your shopping cart, but when you add the item, they change the shipping location of an unrelated item in your cart and add additional shipping charges. This has happened to me on more than one occasion, which makes me believe that it must be their standard practice.
When it happens, I delete the item, and it costs Rock Auto sales and any recommendation I might have given them.

Great selection, price and service. Always my first place I check for car parts.

I find RockAuto to be an excellent company to deal with. I have mad several orders this year, and always get what I ordered, and it is shipped quickly. I have not had any issues with their parts, or their service. They are doing a great job!!

I have ordered from Rock Auto for years. I have always received exactly what I ordered in a timely fashion. Just watch their shipping costs. They ship from multiple warehouses. If you ordered is shipped from more then one warehouse then multiple shipping charges are incurred. Usually you can work around this if you are not too brand specific.

Easy way to find the parts I need, and comparing other brands

right parts all the time

repeat customer. never had an issue with rockauto.

the right part every time unlike a1auto,very happy with the service

I like the prices and the easy way to lookup parts on the site and many choices of parts.

Rockauto has great prices,high quality parts,and super fast shipping. I will continue to recommend rockauto to everyone.

Great company, excellent customer service!

The prices are pretty fair. Be careful when ordering Toyota Parts, like balljoints and front strut springs with manual transmission, because these particular parts has to be strictly Toyota parts. Front strut spring for a manual transmission is very different then an automatic transmission. I learned the hard way. Even the Toyota oil filter is of much better quality. So do your homework before ordering, especially if a Toyota vehicle ?? is involved.
The shipping prices are terrible too. Thank you.

Rock Auto always has the best price & ordering is easy

Never had a bad experience and the parts are cheap.

I was very pleased with the service I received from RockAuto, but during the purchase and receiving of the item I ordered. As well as with their customer service when I needed to return a defective item. They where very professional and prompt with all their help and even paid for the return shipping. I would gladly recommend them to anyone.

Ordered part Tuesday afternoon; received Wednesday morning. Cost was 20% less than same part from others including a lower quality version. Identical to OEM part and installed easily.
GREAT JOB!!!