RockAuto

Good variety of quality parts. Very fast international shipping from USA to Canada and prices were better than local retailers despite shipping costs. Thank you!

I have ordered from Rockauto on several occasions and find that they ship quickly, provide a good variety of parts, and their prices are extremely competitive. A friend recommended rockauto to us, and we are now recommending them to others.

Easy to locate the part I needed and to select from among the several alternatives available. As I continued shopping Rock Auto updated my cart and removed an item that was not in stock - saved me the hassle of having to find out at the end of the ordering process or even worse, get a notice later that the part is back ordered. The excellent photos allowed me to compare my used part that needed replacing with their offerings to ensure I was ordering the right part. An altogether enjoyable and efficient process.

Great customer service and awesome deals. Very professional and problem resolution is always fast

The website is easy for the tech challenged. Finding parts for auto should be like this everywhere. Hassel free.

Outstanding customer service, never any problem with any parts ordered that RockAuto would not take care of as quickly as possible.

Excellent service, as always. Very good selection of the parts I needed and the brands I wanted, with first–rate descriptions and photographs of most all of them. Good pricing; great close-outs and rebates. The shipping could be a bit quicker, it seems; or at least cheaper—whatever happened to the First Class Mail option? However, no serious complaints from me whatsoever!

Outstanding in professionalism and service.

First class parts and first class service all at a price lower than all other suppliers.

I use these guys far more than the average guy. Never a complaint from me.

Review: We were told repeatedly that a Ford OEM Part would work in the mirror we purchased. After purchasing the replacement puddle lamp and paying a mechanic to install the lamp it does not fit. The socket is too big for the Ford lamp and the connection is different. After calling Rockauto.com to report this issue and see if we can purchase the puddle lamp from them we were told the Ford socket will fit and we must have purchased the wrong mirror. After proving we had purchased the correct mirror we were told that since the bulb was modified on the mirror as we had to cut the bulb out to replace it that they will not take it back and they do not sell the bulbs for the mirror we purchased. We are expected to purchase a new mirror just to replace the puddle lamp. I must stress that we have in writing and we spoke to several reps that said the Ford puddle lamp would fit this mirror. I tried to impress upon [redacted] at Rockauto.com who actually agreed with me that they were told by the manufacturer and then told us the part would fit, it is STILL our fault!!! We are now forced to purchase a Ford mirror just so the puddle lamp can be replaced as needed.

They will not let us return the mirror and refund our money as they are waiting to make sure the mirror manufacturer will reimburse them. I feel this is Rockauto.com and the manufacturers issue at this point and we should be able to return the mirror that was marketed incorrectly.Desired Settlement: I would like a refund on the part which I will gladly send back as long as I am sent a label and do not have to pay for shipping.

Business

Response:

We are very sorry this customer

experienced issues with the outside mirror he purchased. According to

his order confirmation, attached to this response, and the recorded

notes we have regarding the situation, he ordered the mirror on

September 20, 2013 and notified RockAuto on December 18, 2013 that

the mirror's wires broke internally; they kinked and broke,

presumably upon correct installation.

The customer indicated he hoped

RockAuto could get him only the replacement puddle lamp that the

broken wires connected to the mirror. He stated he tried to buy the

puddle lamp locally but the puddle lamp Ford sold him has a different

size connector which would not fit into this new mirror. The customer

also said the Ford dealership cut his socket off of the new mirror he

purchased from RockAuto to try and figure out if they could get him

just the lamp. The manufacturer of the mirror the customer purchased

from us was not willing to consider a warranty return for a modified

part, missing the socket. Additionally, we were unable to locate the

puddle lamp for sale separately.

This is likely because the part

RockAuto sold him as a mirror is a direct replacement for his

original mirror when considered as a whole unit. It is not always the

case that internal parts will be swappable from an OE to an

aftermarket part. Regarding his being told that the mirror he ordered

would be com[redacted]ible with the original Ford puddle lamp, our phone

records indicate the customer has not called us, at least not from

the phone number in his orders, which is the same phone number he

provided the Revdex.com in his complaint. Additionally, we have no emails

between our customer service and this customer regarding the fitment

of the mirror with the original Ford puddle lamp.

Despite the fact that the manufacturer

originally would not process this return under warranty, due to the

cut-off socket, RockAuto asked again on 12/26/2013 for the

manufacturer to make an exception, due to the customer's

inconvenience. The manufacturer indicated that while their warranty

does not cover damage while being installed or modification, for this

case, they offered to exchange out this mirror as a customer

satisfaction replacement – a significant exception to our warranty

return policy. Like other retailers of manufactured products,

RockAuto does not have a warranty of its own and instead holds true

to the manufacturer's warranty (policy seen here:

http://www.rockauto.com/docs/warranty.php), which covers direct

replacement of the same part number, with no additional

reimbursements, as long as the part was ordered and installed

correctly.

We informed the customer of this

exception, despite the cut-off socket, and informed him he could

place a new order for the same mirror and use a forthcoming store

credit refund to pay for the replacement. That store credit refund will be issued after he returns the mirror with the cut-off socket that he purchased from us on order [redacted]. We ask that he be responsible for the return shipping to send back the damaged, modified mirror. We will not be reimbursed

by the manufacturer for the returned mirror, due to the cut socket,

but we are willing to eat the cost as a gesture of goodwill to this

customer. We are sorry if the customer decides to purchase a new Ford mirror

locally to replace the puddle lamp, but at this point, we are unable

to refund his Visa card, due to the already-made exception to our

warranty policy and the damage and modification to the part.

Consumer

Response:

These are the emails that I have form [redacted] at rock auto. They state that the ford puddle lamp will fit the mirror that they sold me. So in regards to that here it is in black and white. I also have a email stating that the supplier will give them a new mirror. so they are out nothing. And I will not incur more expense in the form of shipping charges for a simple store credit. As I no longer wish to do business with rock auto. All I want is a refund of what I spent on this inferior product. After being givin the run around. And as far as the mirror issue itself that has been solved withe the purchase of a ford product. So at this time purchasing another mirror would be silly. the problem has beeen with the reluctance of rock auto to be in any way helpful or accomidationg to its customers. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

[redacted]

To Me

I have been dealing with Rock Auto for just over 2 months and have been very satisfied with orders received, and speed of shipment. Their prices and selection are excellent. Even adding in shipping expense, items are considerably less costly than the local parts stores. I especially like the fact that when searching for a part, you get a menu of items to choose from. In other words various manufacturers and prices. I haven't had to make any returns, but did have a question with regards to possibly needing to so. I received a satisfactory email reply within 48 hours.

RockAuto is most dependable, reliable and reasonable for all your do-it-yourselves.
Products are as you choose and always shipped in a timely manner. I have never encountered any set backs with any of my orders. I can honestly say that I look forward to future purchases from RockAuto for all my repair and maintenance needs.

Great selection and good prices

Simply wanted to thank you for the following :
1. heaving the flasher I need in stock
2. offering it in the best price in the market
3. fast delivery abroad that arrived before expected.
For you I is called your work , for me it was much much more.
Thanks RockAuto.com and
c u soon

I ordered front brakes for my 90 Miata. I submitted my order and realized I only ordered one rotor. I need 2. I called Rock Auto. They were able to change the order and bill me for the difference. Very helpful.

I've used RockAuto's online parts ordering services several times over the last year-and-a-half or so, and I couldn't be happier with their service. They have a large catalog with a ton of makes and models, and it's always extremely accurate. I've always received the right parts, delivered quickly and at much better prices than the local parts stores. I will continue to be a customer for the foreseeable future.

Returning customer always fast affordable and good customer service for a better price

very good service just make sure you do follow up on your returns

Schnelle Lieferung und unkomplizierte Abwicklung.
Sehr übersichtlicher Katalog.Sehr zu empfehlen.