RockAuto

Great Site, Genius Catalog, easy to understand and use, Good prices for most parts.
Shipping seems too high, should consider smaller packaging for lower shipping price.
All in All, will buy again and recommend.

As always, Rock Auto goes above and beyond by informing me about sale and closeout items that are specifically suited to my vehicles. Thanks to you for a great business model and the best customer service!

Quick response, excellent prices, accurate, easy to read parts lists

I have bought many parts from RockAuto . I have not found a better price on name brand parts anywhere. I have ordered the wrong parts and they exchange them just like the parts stores. I like this place a lot !!

I have use rock auto for most of my auto parts over the past few years We have a small auto shop. Rock auto always ships the correct part. Their parts are excellent quality that
makes installation predictable. I have also used their return service and had no problems there either. Prices are great and I can compare prices of the various manufacturers
on the same page. They even assist you in getting multiple parts from the same
shipper to save on shipping. The website is the easiest to use of any of the online parts
sellers. Rock Auto will continue to get my business.

Great. No problems.easy to use.

My items are always on time or early in great condition. I don't think I will be shopping for car parts anywhere but here from now on out.

I ordered a new exhaust system for my 1994 GMC Truck off of their website. Everything shipped instantly and was in my hands in 2 days. Rock Auto was 35% cheaper than the local car parts stores, it was my first time ordering from them and won't be my last. Thanks Rock Auto

awesome

They carry Genuine Products at the best prices from a variety of manufacturers. The one time I called for phone support, they helped locate the product I needed, quite quickly and where very friendly. There split payment option is a very nice feature.

Right part, right price, right on time delivery. Excellent!

Terrific source for auto parts. Large selection of parts are available at various price ranges. On line ordering is easy. Any problems with an order are identified quickly and the customer is given other ordering options Great service and ships quickly.

I have had real good deals with them and have got quality parts

Great Prices and always the right part

Parts range is VAST: Once something gets broken in your vintage car (mine is 27 years old), your chance to get the appropriate replacement part at RockAuto is quite high, provided the parts are still being manufactured, of course.

But: My credit card payment was rejected 3× (and the error message didn't really give me a clue why this was the case), so I had to pay by PayPal. The user interface is slightly old-fashioned, and on some product detail pages you'll only get some adversiting text, but no detail information.

Refused to refund a store credit that I had already received, because the website would not accept the store credit even though it expires another year from now, and now Rock Auto's Costumer Services strict policies wont allow any room to help an avid costumer. So in all reality they have stolen money from me and refuse to return it.

I have had the unpleasant experience of trying to get satisfactory service from RockAuto. I ordered a set of KYB front struts for my daughters 2001 Toyota RAV4. My mechanic opened the first package and installed the right side strut, although the strut bellows would not fit. My mechanic removed the next strut from the box and installed the strut spring and attempted to install the strut. He immediately realized that although the box had the correct part number, it contained another right side strut not a left.
I contacted RockAuto about the incorrect part. I was informed that they would only send the correct strut after receiving the notification from FedEx that I had shipped the incorrect strut and also they would not send the correct strut by way of expedited shipping. RockAuto's policy was 3-5 day shipping. I explained that I had ordered the correct part, the mechanic had our car in pieces on his lift, and he could not wait 3-5 days on another strut. I asked to speak with a manager and after doing so I received no satisfaction on getting the correct strut for our car other than 3-5 day shipping, which was late in the afternoon and would not make the Thursday shipment truck. This would mean our correct strut would get to us Wednesday - Friday of next week.
When did customer service stop meaning customer service? I was told that the expedited shipping was just too expensive for RockAuto. I offered to split the shipping cost, just get us the correct strut so I can get my daughter's car repaired and the mechanic can finish the job and get his lift back. RockAuto's customer service again said no. The only other option was a refund.
My mechanic was able to call another auto parts supplier who knows what customer service is about and we will have the correct strut tomorrow.
After seeing first hand that RockAuto is all about profit and not about earning and keeping customers, I will be shopping elsewhere. RockAuto had a great opportunity to step up and do the right thing but they failed miserably.

Customer service is not good. Ordered product, received wrong product, had to pay for return shipping and shipping to get correct part. The problem was on their end, yet did not accept responsibility to make the transaction right.

Do not use this auto parts for any parts what so ever. I ordered two car doors and waited for over 2 months waiting for them to be delivered. Having made 4 appointments for them to be delivered, they never showed up. I waited for 8 hours, missed a whole day of work and I still had to go to the shipping company to pick them up, and pay $40 more dollars just to do so. I recommend using any other company if possible, to avoid hours of pain and too much money spent.

due to a previous address, it was automatically denied when it did not match my true current address. I immediately called the customer service address, and unfortunately was connected to [redacted] he immediately said he couldn't hear me and promptly, hung up on me. [redacted] continued to haunt me as when I called back, put on hold, and then was connected it was him again. I explained what had happened, and he immediately insisted it was my fault, I said I didn't care whose fault it was, I just wanted to correct the error, and complete the order, he insisted that I had entered incorrect information, I assured him I had not, and he threatened to hang-up on me, I implored him to simply let me know what was incorrect so I could fix it. and while still blaming me for whatever was wrong, he finally told me that the address for the billing on my credit card was wrong, insisting that I had entered it incorrectly, I told him that I did not enter it incorrectly and that is was just that since I hadn't ordered since I had changed addresses that the website just assumed I had the same address, and entered it for me without me noticing it. although it was resolved, I was extremely disappointed, by [redacted] attitude and behavior to me, I have purchased many parts from R.A., and I really appreciate your previous levels of service, parts availability, and professionalism. maybe [redacted] just had a bad day, maybe he thinks I was stupid, I don't know. what I do know is that no matter how many customers you have, you can always have less, and treating people with respect, and civility, will always be a benefit, no matter how big, and powerful you are. I hope in the future interchanges will be more respectful and kind, it wouldn't hurt.
sincerely yours, [redacted]