RockAuto

Several things make Rock Auto stand out, to me:
1) Their great depth of stock of parts for vehicles on which I work, old and new.
2) A site which reliably supports and works with my 10-year-old Apple computer.
3) Clear, detailed information on parts and the ordering process, setting expectations well.
4) Excellent feedback during the purchase process, from clicking to purchase through the final confirmation. Most sites jump directly between those two points. Rock Auto stands out in terms of providing visual textual feedback for *each step* of the process. Many steps go by in a second or so; I still appreciate seeing what’s going on as my credit card is being processed. I cannot recall seeing this level of detail from *any* other seller, online or in-person.

Shipping was fast. I received the part fast and the packaging was excellent.

Love this site !! everythings legit wide variety , name brand as well as economy it help me to expand my profit margin as a small business owner!! I LOVE ROCK AUTO AND THEY DELIVER WHAT YOU ORDER... 3RD ORDER IVE PUT IN WITH them in the last 2 weeks!!

Review: On August 16, 2015 I ordered a pair of rear leaf springs for my 1996 Toyota Tacoma pickup truck. The pair of rear leaf springs cost $107.99 and the shipping cost $13.46 for a total of $121.45. The part number was DORMAN 929400 and below this part number it specifically notes "Rear Left; 4WD" and "Rear Right; 4WD", so I was expecting two rear leaf springs, one for the rear left and one for the rear right. On August 20th 2015 I received one quantity rear leaf spring. I called Rock Auto's customer service line and asked why I did not receive a pair of rear leaf springs, but rather just one. Their reply consisted of "you should've looked in the help section" and "I'm sorry you were confused". They proceeded to tell me that their website is crystal clear in that what I ordered was a single rear leaf spring. I kindly stated that I felt their website listing was misleading and that I'd like to return the item. They stated I could do so but would have to pay return shipping. This is not an acceptable way to do business. Their listing for this item should be changed to avoid confusion. They completely refused to pay return shipping on this item. Please help.Desired Settlement: An acceptable outcome would be for Rock Auto to pay for return shipping on this leaf spring, and upon receipt of the item Rock Auto would refund to me the original amount they charged me of $121.45.

Business

Response:

As

our Help

page explains, parts are priced individually, unless

stated otherwise in the listing. We go on to explain with an

illustrated example that parts listed with application details as

described by the customer will fit one side OR the other side, but if

both sides are needed a quantity of 2 would need to be ordered. The

part listing photo also shows only a quantity of 1 advertised. As our

Help

page explains, every part we sell may be returned within 30 days

for a refund of the part price. Shipping charges are not refundable

unless the return is due to our mistake. Since we shipped what the

customer ordered and what was advertised (and explained) on our site,

shipping is not refundable.

Consumer

Response:

Great service, never a problem. easy to return. and the best prices

Good price, good service.

No problems finding what I'm looking for; ordering is easy; prices are excellent (but shipping costs make up for that lol); and I get a free business card magnet with every order!

Always prompt with my orders and fair in their pricing.

I have no complaints

I have had many pleasant experiences with Rock Auto in the past. Recently I ordered a part that said it's estimated shipping was 2 days. Of course this was a part I needed yesterday and it would have taken at least 1 day to get from a local store. I purchased from Rock Auto to avoid making 2 trips to the autoparts store(one to order and one to pick up the part). The morning after I placed the order a shipping label was created and I assume my credit card charged. I assume they consider a shipping label printed as being shipped. 6 days later They actually decided to ship my part. It took 9 days in stead of the 2 it should have taken to get my part. I likely won't shop with them any more if they can't be more upfront and realistic with shipping times. Had I know it would take over a week instead of 2 days I never would have ordered the part.

best company to do business with

great part price and shipping cost as well. easy to navigate site.

I have ordered from Rock Auto twice now and have saved closed to $200.00 on the parts I have ordered. They help you find the cheapest shipping methods. I have gotten everything I ordered within 2 to 3 days of ordering them. I would and do recommend you use this company for all your car parts.

Review: I have recently purchased four struts and two strut mounts from RockAuto. They arrived towards the middle/end of April. I spent the money on the labor to be installed and then within a couple of weeks both strut mounts went. One strut mount let go as the rubber around the top had warped. I brought my vehicle in to be fixed with a proper strut mount. Costing me another large amount of money to have it replaced with a proper one and labor. Within another couple of days the second strut mount went for the same reason, warping of the rubber around the top. I then had to replace the other side and bringing my vehicle in for the third time. Again I had to pay for labor and the new part. When I contacted them my only option was to pay to ship the parts back myself and they would send me new ones. For one I 100 percent do not want new ones as I do not trust that I would not receive another faulty part after receiving two already. This whole process has cost me so much more money then it ever should have cost. I also cannot understand why I myself would have to pay to ship back parts that were faulty due to the companies issue with the product. On top of all this the mechanic had told me that with these faulty parts were putting wear and tear on my car which most likely will end up being another expense.Desired Settlement: I would like a reimbursement for the parts and the price it had cost to ship. If the parts must be shipped back that they cover this at the least. This problem has cost me close to $1600 in total and that is the minimum that should be done to fix this problem.

Business

Response:

We're sorry this customer had problems

with these parts. The parts were purchased in April and she reported

a problem in June. Since this was outside our 30

day return policy but the parts are still covered by the

manufacturer's

warranty, we offered two options: return the parts for reshipment

as soon as tracking shows they're in transit back to us, or place a

new order through the site for the same brand and part number, then

return the old ones for a refund on the new order. Manufacturers'

warranties do not cover shipping costs. As a courtesy to our

customers, we offer to cover the outbound ground shipping cost of the

new product; we only ask that customers be responsible for returning

the old part. We do offer a reduced-cost label on our account

available through our Order

Status and Returns page as an optional method of reducing the

return shipping cost to the customer.

Our Warranties page explains that like

other retailers of branded products, RockAuto

does not offer any product warranty of our own--we honor the warranty

provided by the manufacturer of the product. Warranties offer only

replacement of the defective part with another part: no cash refunds

and no reimbursement of labor costs, shipping costs or other expenses

(http://www.rockauto.com/docs/warranty.php).

The customer can use the return instructions previously provided to

return these parts for reshipment, but they are not returnable for

refund.

I needed to replace my power steering lines in my 2007 Chevy Trailblazer. I spoke with a representative from RockAuto before ordering the parts, to ensure I order the correct parts for the vehicle. I ordered exactly what the rep told me to order. One of the hoses did not fit in the steering rack. I called RockAuto to see if they sent me the right part. They told me they did, but it was an alternate cap. When I asked what that meant and how do I make it fit, they said they did not know and did not have a tech to explain it to me. I ended up trying to make the hose fit, and that in turn broke the steering rack. I ended up having to replace the whole wheel rack. I will never order from RockAuto again.

Review: Order parts RockAuto Order [redacted] Shipped, Still never received product. Called rock auto customer service and received the we shipped it out, not our problem. Car sitting in garage waiting for part that will never come. Informed Rockauto that if they researched the usps tracking, you will see it is sitting there and no activity. Said to wait 2 weeks. Sorry can't wait two weeks to confirm that part isnt's coming.Desired Settlement: Just refund my money and part ways, Not first time having customer service issues with rock auto. Will never use or recommend again

Business

Response:

We shipped Mr. [redacted]'s order on February 21st (the day that it was placed) by 1st Class Mail through the US Postal Service. He contacted us on the 26th, and because this is a shipping method that has no guarantee on delivery date, we explained that we typically wait 7 business days before considering it lost. He contacted us again on March 4th saying that he still hadn't received it, and we refunded his entire payment for the order the same day. The tracking now shows that the package is scheduled to be delivered today. Because of the low cost of the item ($9.46) and the delay in receiving it, we will not be asking him to return it, even though he has been refunded and also be receiving the part that he ordered.

Always find the lowest prices through rockauto,last part I bought was $113 at autozone but paid $59 through rockauto , I tell everyone I know to go to rockauto anytime they need parts

I have ordered parts from RockAuto half a dozen times over past year and always was happy with order. Shipping price is fair and never a problem with merchandise. I would rate them very highly

Review: 6/18/15

Hi I ordered brake drums for my 2005 cobalt I spent good amount of time choosing which parts I wanted and went with a "Premium Brake Drum" rather than going with the economy option a choice I now regret which I will explain

The part was supposed to be a BENDIX Part # PDR0766 $25.99 which is shown to be a clean machined faced brake drum.

What I revived was a box with The same part number as their cheapest option 80109 printed on the box, the same number that's stamped on the part its self and the exact match to the picture of said cheap part which they were selling for $16.95 the only difference is there's a sticker on the front of the box supposedly from Bendix including both part numbers on it.

I called them trying to explain my displeasure during which I was disconnected twice. they requested pictures and I sent them, they emailed me back saying Bendix is to blame... claiming they bought said part and boxed it and sold it to them that way. supposedly a common occurrence all tho irrelevant In my honest opinion.

They proceeded to tell me that they wont do anything other then take them back (of course I would have to pay the shipping) be out a car for the time it would take to get a different part.

I'm pissed because If I would have known that I was going to end up with the same cheap part and not the superior one I would have save 20 bucks and just ordered the inferior part

Sorry ROCKAUTO but Bendix supposedly being on the hook for any warranty issues does NOT make these parts equal

I want a credit for the difference between the cheap part you sent me and the premium part I paid for, either in the form of a refund or in store credit. further action by me will be taken should the part prove to cause drivability issues like vibration.Desired Settlement: I want a credit for the difference between the cheap part you sent me and the premium part I paid for either in the form of a refund or in store credit.

Business

Response:

Our Help

page explains that sometimes manufacturers buy parts from other

manufacturers and re-sell them as their own. In doing so, they

declare the quality of the part worthy of their name and stand behind

the product with their warranty. We have no control over manufacturer

supply chains. When we buy a part from Brand X (in this case,

Bendix), we pay X's price for it, and your price is based on our

cost. If you disagree with a manufacturer's purchasing decision, you

may return the part. Shipping is not refundable. No refund will be

provided without return for the part that was correctly shipped to

the customer.

prices are good,I wish shipping prices were more reasonable. I would probably use rock auto exclusively if freight charges were more uniform. also, parts quality is always very good. I cant always say that about my local suppliers.