RockAuto

Wonderful parts and a wonderful company, very pleased every time I order

This is the best website I have ever used to order auto parts. Well done!

prices are good,I wish shipping prices were more reasonable. I would probably use rock auto exclusively if freight charges were more uniform. also, parts quality is always very good. I cant always say that about my local suppliers.

Rock Auto always has the car parts I need, easy to find, and at fair prices, and they ship quickly. That's why I do business through them. Keep up the good work and I'll keep coming back. Thanks for being there as you are. The search engine is awesome

Excelent product at the best price that you can not find in any other place.

Good price, good service.

Great service, never a problem. easy to return. and the best prices

es una buena solucion para mi jeep gran cherokee

RockAuto always has the parts I need and their prices are more than competitive.

I found this site to be very easy to find what I was looking for, fair prices, and optional quality grades for many items. Received my order in three days. Awesome for my location.

I love using Rock Auto due to the fact that I can choose the exact make and model of my parts. It is so much easier to order it online rather then call multiple stores to find it's in another store, or have someone look up the wrong part. They also have much better prices then most walk in stores, even beating [redacted] in some hard to find part's prices.
Easy to use, the layout is fantastic, and their customer service is always helpful. I will continue to use their site for both my vehicles and my customer's cars.

The best online business I have ever used!
Have used them many times with the same result, prompt, exact, and priced right!
What more could you ask!
Thank You,

Although I have not had a problem I feel uneasy dealing with Rock Auto because I can point and click to order and it will substitute another manufacturer for that product and you will only find this out when they collect your credit card data.

The site was user access with the exception of where to place promotional codes
The neutral opinions on this business were selected because I just placed my order so I have no idea how the company is with shipping product, product sold, etc

I purchased a clutch kit in July 2013 from RockAuto and finally in November 2013 I am able to begin the project. After removing the damaged part I became aware the part ordered was not a correct fit. I called the Valeo part manufacturer tech. help line (displayed on the manufacture packing box) and with their friendly assistance was able to get the correct part number. I contacted RockAuto to request a return and replacement with the correct part for my vehicle. I had correctly entered on line all info for my vehicle and available parts were displayed for my selection. I selected one that gave clutch diameters as a description of the part. Others were more descriptive as to vehicle models etc. I was at unable to measure my clutch when ordering it had not yet been removed. I was informed that RockAuto wouldn't accept a return for replacement due to the fact that I exceeded the 30 day return policy. After much discussion I was offered a 50% restocking fee to return and replace my item, on a $204.00 part, are you kidding me? I have since recontacted the Valeo part manufacturer and hopefully will be able to exchange the part thru them. I serve for the U.S. Armed Forces and encourage all my fellow members having served and currently serving to BEWARE of RockAuto for your auto parts needs concerning zero tolerance on their seemingly iron clad 30 day return policy. To RockAuto this is one of the freedom's we the Armed Forces protect and die for...FREEDOM OF SPEECH!

I recently bought coil springs from Rockauto.com however, my mechanic looked at the springs and said they were the wrong kind. I needed a vehicle so I let him order the right springs and put them on. I contacted rockauto to return the unused springs and set up a mail plan with fedex. In the email I received stated I needed to place why I was returning the springs into the box. I placed everything with its original packaging inside the original box and sent it back. Rock auto emailed me stating that the parts were not in the original packaging and I would not receive a refund. When I asked for the springs back they stated that they were scrapped. I was refused to get my refund for doing what they told me to do. I also returned a ignition coil prior to this and I had to complain and wait a month until I finely received my money back. They said they never received the product. I am a hard working American and I can't believe how rude they were to me when I did exactly what they told me to do. I saved all the conversations in my email.

I needed to replace my power steering lines in my 2007 Chevy Trailblazer. I spoke with a representative from RockAuto before ordering the parts, to ensure I order the correct parts for the vehicle. I ordered exactly what the rep told me to order. One of the hoses did not fit in the steering rack. I called RockAuto to see if they sent me the right part. They told me they did, but it was an alternate cap. When I asked what that meant and how do I make it fit, they said they did not know and did not have a tech to explain it to me. I ended up trying to make the hose fit, and that in turn broke the steering rack. I ended up having to replace the whole wheel rack. I will never order from RockAuto again.

I made a purchase from this company on 12/01/14 and was in need to return the items due to not needing them. I did what the company required and placed a return, shipped and entered in the tracking number. Waited the 7-10 days for the refund, nothing. Tried to call the 1-866-ROCKAUTO and got and error stating call was not able to be completed. Then the 1-608-661-1376 is an auto line that does not recognize the auto prompt that the company set up. Then when you get to a rep, rude and stated it was my error due to no tracking # and the package was sitting in the warehouse and will be processed whenever until the tracking # is recorded. I explained the situation and still no apologizes or anything, just my fault for not putting in the tracking #. I advised I did enter this # on 1/07/15. Instead of the rep apologizing the rep advised it will be processed and will receive funds in 5 business days. Which is fine but where is the apology for THEIR error and the great customer service that the company supposedly has. Just a warning if you need to return a product please call the day it is received in the warehouse or you will be waiting for a long time for a refund. HORRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!!!

I have had many pleasant experiences with Rock Auto in the past. Recently I ordered a part that said it's estimated shipping was 2 days. Of course this was a part I needed yesterday and it would have taken at least 1 day to get from a local store. I purchased from Rock Auto to avoid making 2 trips to the autoparts store(one to order and one to pick up the part). The morning after I placed the order a shipping label was created and I assume my credit card charged. I assume they consider a shipping label printed as being shipped. 6 days later They actually decided to ship my part. It took 9 days in stead of the 2 it should have taken to get my part. I likely won't shop with them any more if they can't be more upfront and realistic with shipping times. Had I know it would take over a week instead of 2 days I never would have ordered the part.

Review: I ordered some auto parts from Rock Auto on Sat. Feb. 8th I believe. I had the choice of ground shipping of 4-5 days for around $9 or 2-3 day express mail for an additional $4 or so. I chose the 2-3 day shipping because I needed the parts. I received an email from them stating the parts shipped on Feb. 10th with a delivery of Feb. 12th. On Feb. 13th I contacted customer service, I spoke with Alex who was less then serviceable; I told him that I still did not receive my parts that I ordered and I felt I should get a refund of the shipping price difference, all of $3 or $4. He said there is no refund to be given. I asked to speak with someone higher up than him such as a manager and he told me there is no one to speak to. I hung up on him and did an internet search to find management names. I found the name of [redacted] and [redacted] of Rock Auto. I got his voicemail and left him a message stating my dissatisfaction with my experience. I still have not heard back from them. I have bought many many parts from this company in the past and have had good service and thought they could make this right.Desired Settlement: I would like to be refunded the shipping difference. Nothing more, nothing less. It's the principle of the matter. Why offer something when you don't stand behind it??

Business

Response:

We are very sorry this customer was

disappointed in USPS' Priority Mail shipping. He chose Priority Mail,

which typically has a shipping time estimate of 1-3 business days,

but the USPS does not guarantee any of its delivery times. The part

shipped on Monday, February 10 and was estimated to reach him

Wednesday, February 12, not taking into account inclement winter weather.

The part arrived to his shipping location Saturday, February 15,

after being in transit 4 business days. We are sorry he was

disappointed in the shipping time, but since this is not a guaranteed

method of shipping, we are unable to refund shipping costs for a

service that was paid for and received within a reasonable time

frame, according to USPS.

Business

Response:

We

are sorry this customer was disappointed in the USPS Priority Mail

shipping and delivery time he chose.

We

can understand his reasoning and want to address his concerns. As we

understand it, he chose the more expensive shipping option because it

was listed with a shorter delivery time estimate, which he expected

to receive, for the additional $3.92. If it will resolve his

complaint, we will refund this amount back to his PayPal account,

since the shipping service he actually received arrived in the

"Ground" service time of 4 business days that he saw on our

site, rather than the shorter Priority Mail estimate he saw on our

site. We have set up this $3.92 refund, to be issued back to his

PayPal account within the next few business days. He will be emailed

automatically when refunded.

We

wish to emphasize that this is an exception to our normal policy,

given that USPS Priority Mail does not have a guaranteed ship time.

Due to the ever-changing nature of mail carrying, including weather

and other factors outside of RockAuto's control, it would be

unreasonable for us to set a ship time guaranty on any USPS packages.

However, we hope this customer will give us a chance again in the

future, given our willingness to make an exception to the normal lack

of guaranty and with our FedEx Ground and Express guaranteed ship

time options in mind.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The difference in the shipping costs is simply what I asked for from the start. I am pleased they made the situation right.

Regards,