Roma Home Improvement LLC

On April **and May **, 2017, there were known shipping delays on one of our carrier's line, which caused these two deliveries to each be delayed by one business dayWe have a special relationship with ***, and not every *** customer service representative is aware of the intricacies of
this relationshipBoth of these deliveries were confirmed to be properly stored and refrigerated to be delivered fresh by our Shipping teamHowever, when *** let us know that the orders weren't fresh upon arrival, we refunded the chargesWe aren't always able to send replacement boxes of food, but we're working hard to make sure deliveries are delivered on their scheduled day because we understand the inconvenience of a delayed delivery

Our payment processor works with credit card companies to automatically update expired cards in order to prevent service interruptionsThis is how we were able to charge Lindsay's most up-to-date credit cardSince Lindsay's Blue Apron account was still active, the scheduled charge for the week’s
Blue Apron delivery was successfully processedAs stated in our FAQ, to cancel an account, the customer should contact our Customer Experience team at ***, and we’ll send you an email with instructions on how to complete the cancellation processPer Lindsay's request, I've refunded the charge incurred for the delivery that arrived on 6/**/That refund may take 5-business days to reflect in the bank statement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that, although I definitely did not receive cancellation instructions via email, and I had asked again to be cancelled via CSR email and told at that time that I was manually cancelled, (but still sent product and charged again), the matter has been resolved.I received a very nice email from a CSR supervisor, who apologized profusely and did in fact refund my moneyThis resolution is satisfactory to me and I consider the matter closed at this time
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Blue Apron, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

Hi ***, I see that you reached out about cancelling your account with us on 2/**At
that time a customer experience associate provided instructions on how to cancel the accountHowever, the account was not cancelled at that time The account was cancelled on 3/***and two refunds of $have been issued to the credit card associated with your accountThe first refund was issued on 3/**/for the delivery that arrived that dayThe second refund was issued on 3/**/when the account was cancelled and that delivery was stopped from shipping Currently, the account remains cancelled unless you choose to reactivate and you should be able to see both refunds of $reflected in your bank statement. If you have any other questions or concerns, you can reach us at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.We did enjoy the service however, were disappointed with the number of issues
Sincerely,
*** And *** ***

Nicolene signed up for our $planThe first order, after the $discount that was applied, cost $Nicolene cancelled their account before being charged for another delivery

*** left a voicemail on August ***, and we responded days laterThis isn’t as fast as we would like to respond, and we are actively working on growing our team so this doesn’t happen againWe refunded *** in full for the charge he incurred, and also covered the cost of one of his next
recipe’s, should he ever order from us again

Revdex.com:At this time, I have not been contacted by Blue Apron, Inc. regarding complaint ID ***.Sincerely,
*** ***

We provide links to any missing recipe cards to make sure our chefs are able to get cooking without any delayReplacement cards can be sent out upon request, but as these can occasionally take some time to arrive, a link is provided for your convenienceIt's unfortunate that the recipe cards were
left out of the delivery, but PDF documents of the recipe cards were also included in the email correspondence with the Customer Experience teamFinally, our online cookbook is also available to anyone, regardless of their membership status, so no linformation is needed to view these recipes. If you have any other questions or concerns, please email us at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There email is not current/accurate Groupon has already remedied the problem and issued me a full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello, I can confirm that *** was added to our Do Not Mail list on May *, 2017, which is the same day that *** first reached out to us to stop receiving emailsAt no point did anyone in our customer experience team refuse to delete account information, we simply asked for confirmation of
account information to be able to fulfill the requests *** madeBecause *** agreed to our Privacy Policy, we did collect informationI would recommend that *** add their information to a national Do Not Mail list to be removed from all databases that they might be onAgain, I can confirm that *** has been added to our Do Not Mail list, and the mailing address, phone number, and payment information on the cancelled account has been removed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I sent not one, not two, but three emails to the email address listed on their website I have attached a PDF with copies of all emails Blue Apron still has not responded to any of those three emails The Blue Apron company only responded to the "Contact Form" on their website The contact form repeatedly sends you to the FAQs that say to email them By Blue Apron failing to respond to their emails, they are forcing a customer to keep paying for a subscription that they do not want. I expect a full refund for the charge made to my credit card in May That was over a month after my first two emails to request to cancel
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Blue Apron, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Blue Apron, Inc. regarding complaint ID ***.Unless the only attempt to contact me was through their generic number that I blocked months ago because of incessant sales callsBut no, I have not received any calls,
voicemails, emails, letters, etc.Sincerely,*** ***
*** ***

Hello, Patti left a voicemail on May **, 2016, and we responded via email to her email address on file within hoursWe addressed her complaint of receiving disappointing ingredients and crediting her account for thatShe reached out again via email on May **, 2016, and said that she had not
heard from usWe let her know that we had previously emailed her and credited her accountWe also included a link to cancel her accountWe would never want the cancellation process to be difficult for our customers, although we are also sad to see anyone leave our service! In our FAQ, we instruct customers to email *** to cancel their accountWhenever someone emails *** they will immediately receive an email back with instructions on how to cancel their accountHowever, when emailing ***, there might be a wait time in response as we answer emails and phone calls in the order we received them

Revdex.com and Alexis:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved If I do not see the refund on my account in the next 5-business days, I will be back in touch with Revdex.com Thank you for your efforts in resolving my dispute with Blue Apron.Sincerely, *** ***

Revdex.com:At this time, I have not been contacted by Blue Apron, Inc. regarding complaint ID ***Would like your assistance immediately for I believe charging an expired credit card is grounds for credit card fraudSincerely,
*** ***

I investigated further regarding the ingredient issues you’ve experienced and I can confirm
that you were credited $for a missing knick knacks bag on your 10/** deliveryThis discount was applied to your following delivery which arrived on 10/**You were also credited $for a missing bulb of garlic and a bottle of sesame oil on your 10/** deliveryThis credit was intended to be applied toward a future delivery We are unable to partially refund your credit card for the $Blue Apron credit in your accountHowever, as a one time exception for the inconvenience you experienced, I will issue a full $refund back to your credit cardYou’ll see this reflected in your bank statement within the next 5-business daysYour account is currently cancelled. If there’s anything else I can help you with please email***