Roomster Corp.

Review: I was offered to try out Roomster with all of it's membership benefits for 3 days for $5.95. I never really used the site and I was just sent non sense emails daily from the site. I never found a roommate or got on the site because it was useless. Little did I know I was being charged for a full membership in the amount of $29.99 every month since the 3 day trial. I just realized that these charges were occurring and I am pissed. I would like a full refund of my payments since May because I wasn't using the site nor did I agree to paying for a full membership.Desired Settlement: $87.00

Business

Response:

To Whom It May Concern:

We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted]

As a courtesy to the client, we have refunded the last 3 transaction of $29.95, even though the premium membership was canceled after the scheduled renewal took place.

Please see confirmation below:

......

.......

Transaction ID: [redacted]

Payment Method: [redacted]

Amount: USD (29.95)

Customer Name: [redacted]

....

Thank you,

Roomster Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is appreciated. However, I see only 1 credited to my account and not 3 payments of $29.99. I would like to know why they were not credited together and if they are each credited separately when I should see the other 2 credits. Thank you!

Review: I signed up for what I thought was a short-term (3 day) membership to Roomster for a one-time charge of $5.95.

I later found out that I had been charged for 15 days at $14.95 and in addition had received three recurring monthly charges for $29.95 because in the contract fine print there is a deeply buried paragraph that membership must be cancelled by the member or the system will default to continuing membership and corresponding monthly charges.

Aside from the fact that I was under the impression that it was a 3-day ONE-TIME membership but was charged for the 15-day membership, the ethical issue is that the fine print print window is not expandable, making it hard to read all of the contractual wording and that the following paragraph is buried so deeply that one must scroll down considerably to find it.

"You may purchase an initial 3 day Full Membership subscription for $5.95, an initial 15 day Full Membership subscription for $14.95, or an initial 30 day Full Membership subscription for $29.95. You will be asked to choose an initial Full Membership subscription period when you sign up for Full Membership. AUTOMATIC RENEWAL. If you subscribe for Full Membership, your subscription will automatically renew following the applicable initial subscription period for 3 additional, successive 30 day periods at a rate of $29.95 for each 30 day period, unless you elect to cancel your subscription by following the cancellation procedures described below. If you do not cancel your subscription, we will automatically charge your payment account at the beginning of each of the 3 successive 30 day periods following the end of the applicable Initial subscription period."

I only discovered the additional monthly charges a few days ago and have asked Roomster corp to refund my money. I have been reluctant to cancel my membership at this time because I fear the company would make it hard to deal with customer service for non-members. I would like to cancel my membership as soon as my money is refunded.Desired Settlement: I would like the three concurrent monthly charges for $29.95 refunded to me.

Roomster can keep the difference between what I believed was a 3-day membership and the 15-day membership I apparently was signed on for.

Business

Response:

To Whom It May Concern:We received Revdex.com complaint letter with assigned ID [redacted]. Our records indicate that we do nat have a user with the name [redacted] or email ([redacted]) in our system.We are unable to process request for refund unless we know the name or email address that user registered with.Please provide one of the following so we can investigate and issue the refunds:1. First and Last name used to register, or2. Email address used to register, or3. First 4 and the last 4 digits of the credit card that was used to purchase subscription.Thank you,Roomster Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This should be the correct email address associated with the account. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern:We received Revdex.com complaint letter with assigned ID [redacted]. After checking our records one more time, we could not locate user with the name [redacted] or email ([redacted]) in our system.We are unable to process request for refund unless we know the name or email address that user registered with or first 4 and the last 4 digits of the credit card that was used to purchase the subscription.Thank you,Roomster Team

Review: I bought the 3 day subscription and now want to cancel before they continue to charge me and I do not have access to my account in order to make sure I'm no longer subscribingDesired Settlement: I just do not want them to charge me as I now know it's something that they do frequently. I will re-complain if there are any more charges on my account. This service is clearly bogus.

Business

Response:

To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted].As a courtesy to the client, we have refunded the last transaction of $29.95, even though the premium membership was not canceled before the scheduled renewal took place. Full refund in the amount of $29.95 has been credited to client's account. Transaction ID: [redacted]Transaction Status: RefundSettlement InformationSettlement Amount:USD (29.95)Authorization InformationAuthorization Amount:USD (29.95)Submit Date /Time:**-Dec-2014 [redacted]Transaction Type:RefundPayment InformationCard Type:[redacted]Card Number:XXXX[redacted]Expiration Date:XXXXTotal Amount:USD (29.95)Thank you,Roomster Team

Review: I signed up for the $5.95 3 trial subscription and never authorized for my account to be charged $29.95 for a full subscription account. I only signed up for the $5.95 because I had to to be able to read the messages in the inbox. There was no disclosure stating that my account would auto renew for $29.95 after the 3 days was up. I have already contacted their customer support. I want someone to contact me about my refund immediately!Desired Settlement: Roomster should refund my money immediately! I did not authorize them to take $29.95 out of my account.

Business

Response:

a refund was issued for the last subscription payment, which was authorized by the card holder. As a courtesy to you, we have refunded the last transaction of $29.95, even though you canceled your premium membership after the scheduled renewal took place. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Roomster charged me for 3 months of service that I never authorized, nor did I sign up for. I originally singed up for a 3 day service in order to search for potential roommates. The company continued to charge me without me ever actually asking to enroll in a regular service. I purchased a 3 day access pass.

Related to email [redacted] (Connected to [redacted] account which also uses that email.)

The company can look up my account with the email address provided.Desired Settlement: I want my money back that the company fraudulently stole from me. A total of 89.97. I also would like an apology.

Business

Response:

We have researched this matter. [redacted] did authorize the creation of a subscription on 2/**/2015 5:30:33 PM. He was properly notified of this, both through the help desk and by email. Although [redacted] logged in 30 times during the billing period, he never attempted to cancel his subscription or contact our 24/7 help desk. Had he done this, prior to going to the Revdex.com this matter would have been resolved sooner.As a courtesy we have issued a refund of 89.85 (3x 29.95) We consider this matter closed.please see attached files.1.screenshot of the CC page where the [redacted] purchase a subscription2.help desk that demonstrates that he never contacted us with an issues.3.Login history that proves that he has been logging in as recently as 5/*/2015 & 5/*/2015 and still never contacted us. .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I will monitor my accounts carefully to ensure the business makes good on its claim to recompense me.

Sincerely,

Review: The company tricks people into buying a full membership by only allowing those with a full membership to access their mailbox. They then send you a message in the inbox so that oi have to buy a membership to read the message. The message was a scam. I paid for a three day membership and cancelled 2 days later. I was told by someone at the company that they would ensure my membership was cancelled. I was then charged $29.95 for a month long membership. I have contacted the company multiple times and asked to ask for a refund. They refuse to issue one. I have asked to speak with somone to discuss the issue and they will only do business over their website and refuse to provide with a number to call or a name of a supervisor to help solve the situationDesired Settlement: I am not asking for a refund of both charges, just a refund for the charge that was made after I was told my subscription would be cancelled. Refund $29.95 to my credit card and ensure that I am not charged again

Business

Response:

Good day!

We received a Revdex.com customer complaint letter from user [redacted]

As a courtesy to the client, we have refunded the last transaction of $29.95, even though the premium membership was canceled after the scheduled renewal took place.

The subscription policy is stated on all these pages:

1. Terms of use

2. Credit card page

3. The subscription tab on account page

4. FAQ page.

The user was required to check off on the terms of use TWICE in order to create an account Roomster.

Please find a screenshot of Credit card page and a Refund confirmation attached.

Date: 9/**/2013 3:32:03 PM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory. But the business response led me to believe that they had already refunded my debit card, which they have not. The response is satisfactory as long as the business follows through. I will ask that this matter stays open until I receive the promised refund.

Sincerely,

Review: I was asked through a [redacted] response to sign up. The only way to message people is to purchase a plan.

I received multiple texts including a link to roomster for "secure messaging". All of the links I was sent were from [redacted] ads that have since been taken down as "flagged for removal". When using the site as a room/apartment search engine and message system most postings have no details or look fake. One person responded to my request in the messages and then asked that I email them outside of the application. The address they provided does not exist - I personally went to the location to confirm before continuing communication.Desired Settlement: I would like a refund of the $14.95 for the 15 day subscription. I cancelled the subscription and my account on 8/*/2015. I opened the account on 8/*/2015.

Business

Response:

[redacted] signed up with Roomster on 8/*/2015 11:36:23 PM we recorded IP address [redacted] deleted her account on 8/*/2015 3:33:07 PM we recorded IP address [redacted] never contacted Roomster's 24/7 customer service help desk, but went straight to the Revdex.com. Had she contacted us directly we would have told her that we do not post anything on [redacted] and we do not have control over what people post on other sites. We would also would have issued a refund, had she asked.Because of our excellent level of customer service we have issued a refund of $14.95 to [redacted]VI; [redacted]xp. 07/2016; Issuer: CHASE BANK USA, NATIONAL ASSOC Name: [redacted]; Address: [redacted]This has been a waste of the Revdex.com's time. Since a refund has been issued we consider this matter closed.

Review: Good evening,

My name is [redacted] I have used Roomster to try to find roomates to live with and I used one of the subscriptions in order to check emails that were sent to me, and I signed up for the cheapest one which was the $5.95 subscription and then I noticed in my billing statements on [redacted] that you guys have been charging me an extra $25.95 for the month and then this month you guys took out another $25.95 from my checking account but I don't understand why because I never subscribed for the monthly payments, only the 3 day $5.95. I'm just asking for my money back which is an total of $51.90. Please contact me as soon as possible about this situation. Thank you!

-[redacted].

Business

Response:

[redacted] contacted us 6/**/2015 7:12:59 AM in regards to her billing issues, just to be clear she did authorize an initial purchase of $5.95 and a subscription of monthly renewals of $29.95. We advised her that we would issue a refund which we have done. As of today July [redacted] 2015 we have issued her a refund of $59.95 which is for the two monthly subscription fees.We consider this matter closed.

Review: I signed up for a 3 day trial for $5.95 on day 06/**/14 on Roomster to look for a room in LA and I used it for 3 days.

They kept sending me emails with rooms that apparently don't exist I just received a couple of answers on 30 requested I sent. I rented a room with another service that is honest and since I didn't need their emails anymore I just logged into my account and removd my request for a room. I didn't know that in that way I stopped them to charge me. Anyway I did that beginning of july but the last charge from them was in august.

Last week I checked my account and I realized that they charged me $29.95 for 3 months, here the dates of the transactions:

08/**/14 $29.95

07/**/14 $29.95

06/**/14 $29.95

Here the datas on the transactions so you can better find them since I am not sure about their address since they closed my account.

CHECK CRD PURCHASE 06/** ROOMSTER CORP ###-###-#### NY

They called this a monthly renewal WHICH I NEVER ORDERED.

I immediately googled "roomster" on the internet found out they did the same to million of people.

This is fraud!

I attach here a link just as example. [redacted] I wrote to them trough my account saying I wanted my money back, they said I signed for the renewal which is not true.

I was aware I was signing a 3 days trial, that's what they call it, but they have a

I told them I would have file a complaint with you and they refund me of $29.95.

I told them I needed the other 2 monthly payments back and they agreed saying I would have received the money back in a couple of days, but they never did it and they closed my account so I cannot communicate with them anymore.

They use a very shady fine print that is a fraud.

They can keep the $5.95 the only payment I agreed but I need my $59.95 back.

Please help me to get my money back and them to close this terrible business that makes victims all around the country.

Best

Regards

[redacted]Desired Settlement: $59.90 back in my bank account

Business

Response:

To Whom It May Concern:

We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted]

As a courtesy to the client, we have refunded the last 3 transactions of $29.95, even though the premium membership was canceled after the scheduled renewal took place.

Thank you,

Roomster Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Roomster refund only one of the 3 payments and this happened september [redacted]. And I can prove it. Also false is that they reinstated my account. They close my account so I cannot communicate with them anymore, they do the same to everybody and they never activated it again.

They still owe me $59.95.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I received only one of the 3 refunds.

I attach the official mail from my bank that opened a case and states that Roomster still own my $59.95.

I am going to the court if they don't refund my $59.95.

The document they are providing is false or incomplete.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern:

We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted]

We called the Wells Fargo Bank ( ###-###-####). The Bank confirmed the refunds of the last 3 transactions of $29.95 were successful.

Please call your bank with the confirmations we sent.

Thank you.

Review: On December [redacted], I purchased a two week subscription for roomster for $14.95. I did not see an automatic renewal clause, which must have been hidden in their long list of terms and apparently is not an option or a clause that one could opt-out of. This is an unfair and dishonest business practice to have this automatic renewal built-in in any subscription. As soon as I found out that I was charged for a whole month on 12/[redacted]for the amount of $29.95, I contacted the provider and complained, requesting a full refund given that I have not used their services since December **, only paid for and consented to a two week subscription on December [redacted]and cancelled my all services immediately as soon as I found out about the second charge on 1/**/2014. This is an unfair business practice given that the consumer was unfairly tricked into an automatic renewal of which she was unaware and upon signaling that the consumer does not intend to use the services for the month of January for which she was charged on 12/**and immediately notified the company on 1/**/2014, the company still refuses to process a full refund. In the interest of honest and ethical business practices, [redacted] is requesting a full refund of her $29.95 at the earliest convenience. Thank you in advance,**Desired Settlement: I would like a full refund of my $29.95 for which I was charged on 12/[redacted]/2013.Thank you in advance,[redacted]

Business

Response:

Good day!

Review: Roomster is a huge scam. I had signed up for the site during my search for housing in the DC metropolitan area. The site is free to use, but you have to pay for the premium membership to email certain users, and the most recent property listings. Scuzzy - but not illegal. However the real problem comes (this is just within the site itself) when you create a profile, you occasionally get clearly automated messages (almost always in broken english) for people listing properties that usually match almost none of the criteria you put in your profile. And you will often get the same message from a different bot, or sometimes the same one, even if you already said no thanks to the listing. Additionally, when your on craigslist there are scores (I really mean it, 70-80% of the ads were roomster scams) of postings that lead back to roomster. Often times there will be a handful of different properties in different areas with the same contact phone number or email address, all written as if it's the current house resident looking for a new roommate. And then when you contact the number or email; they send you to one of a dozen fake proxy sites that just bounce you back to roomster. SCAM SCAM SCAM, nothing redeeming about this site.Desired Settlement: Modification/Discontinuance of an advertised claimShut this site down, or at least bring the scam to light so noone else has to deal with what I did.

Business

Response:

[redacted] signed up for Roomster on 5/**/2015 11:22:41 PM. I am sorry that [redacted] had a bad experince on Roomster, but we are not a scam and do not have control over [redacted] scammers who have infiltrated our site in the past and have created fake accounts. We do everything we can to reduce the presence of scammers on Roomster, We just removed all [redacted] and [redacted] login because we were seeing scammer accounts in high numbers being created using those logins on Roomster. Is [redacted] and [redacted] not the ones who are really responsible for letting spammers create these social logins?We now rely 100% on [redacted] login to protect our users and keep our site scammer free. Roomster is not a scam and we are offended by [redacted]'s comments. We have issued a 100% credit to [redacted]'s credit card. [redacted] We consider this matter closed.

Business

Response:

[redacted] signed up for Roomster on 5/**/2015 11:22:41 PM. I am sorry that [redacted] had a bad experince on Roomster, but we are not a scam and do not have control over [redacted] scammers who have infiltrated our site in the past and have created fake accounts. We do everything we can to reduce the presence of scammers on Roomster, We just removed all [redacted] and [redacted] login because we were seeing scammer accounts in high numbers being created using those logins on Roomster. Is [redacted] and [redacted] not the ones who are really responsible for letting spammers create these social logins?We now rely 100% on [redacted] login to protect our users and keep our site scammer free. Roomster is not a scam and we are offended by [redacted]'s comments. We have issued a 100% credit to [redacted]'s credit card. [redacted]xxxx We consider this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I really don't see how [redacted] is the best security solution. I appreciate the credit of $1.37 in response to my complaint, but I was not even contesting the charge. My problem is that for months I was searching for a room and the majority of what I had to wade through in my search was roomster scams. If your site truly is so plagued by mysterious [redacted] scammers, it may be time to shut down this domain and migrate to one that is NOT full of security holes. Literally I have not had a single shred of success with roomster, on or off site. And if you really are doing your best to improve security, and you aren't a total scam - why are there SO MANY phony proxy websites that redirect to your website? [redacted] etc etc... What's more - both of the aforementioned sites link to your supposedly new and secure [redacted] login page. and guess what, when I [redacted] both of these site - EVERY SINGLE LINK is just a link to a scam checking website/blog. Not a single one comes up as a legitimate, or a subsidy of roomster corp. And what's more - roomster itself. Your whole Revdex.com page is just complaints about your business.

My goal here is not to earn a dollar off your corporation. I simply want to put on record an illegitimate business practice; so that other people don't have to waste so much of their valuable time on a site that will get them nothing but frustration.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I really don't see how [redacted] is the best security solution. I appreciate the credit of $1.37 in response to my complaint, but I was not even contesting the charge. My problem is that for months I was searching for a room and the majority of what I had to wade through in my search was roomster scams. If your site truly is so plagued by mysterious [redacted] scammers, it may be time to shut down this domain and migrate to one that is NOT full of security holes. Literally I have not had a single shred of success with roomster, on or off site. And if you really are doing your best to improve security, and you aren't a total scam - why are there SO MANY phony proxy websites that redirect to your website? subletentry.com, roomcompletion.com etc etc... What's more - both of the aforementioned sites link to your supposedly new and secure [redacted] login page. and guess what, when I [redacted] both of these site - EVERY SINGLE LINK is just a link to a scam checking website/blog. Not a single one comes up as a legitimate, or a subsidy of roomster corp. And what's more - roomster itself. Your whole Revdex.com page is just complaints about your business.

My goal here is not to earn a dollar off your corporation. I simply want to put on record an illegitimate business practice; so that other people don't have to waste so much of their valuable time on a site that will get them nothing but frustration.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I signed up for ONLY 3 days on Roomster.com for $5.95 and when I was going through my billing transactions I found that Roomster.com charged me $29.95 for a renewal charge I did NOT authorize, which is rather frustrating! I had no idea they were going to automatically renew the subscription and charge me $30. They should have contacted me to ask for my authorization to make an additional transaction on my card!Desired Settlement: I authorized the $5.95 which is fine, but I want to be refunded for the $29.95!

Business

Response:

we received your Revdex.com complaint. Why didn't you just contact us?We would never charge your card without your permission and authorization, please note the <a href="../Settings/ProofOfPurchase">Proof of purchase</a> taken on 6/**/2015 9:02:53 PM and the <a href="../Settings/ProofOfPurchase">Receipt</a> that we emailed you on 6/**/2015 9:02:53 PM to [redacted]. We also sent a message to this 24/7 support page on 6/**/2015 9:02:53 PM thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any time. There is a link to manage your subscription right on this page."we have issued a credit for the last charge of $29.95. We consider this matter closed.

Review: I signed up for a 72 hour period of access andwas never informed that I would have to cancel before 72 hours because it would result in a full months charge. Their customer service says 24/7 support, I got one email response back that was vague and didn't acknowledge the charge I was disputing. They've charged me for the 30 days and now that I e had to go to the site, be actively logged I and displaying my profile to even email customer service, it's not even giving me full access. I haven't cancelled yet because I want this resolved honestly. I think it's atrocious that these online services can can get away with automatic charges and renewals. Why would I pay for 72 hour access if you're just going to charge me or a fu month? I have been trying to get a response from customer service and have gotten nothing. Any legitimate business should have a phone line for customer service. This is ridiculous that I can't talk to a real person.Desired Settlement: I want my charge refunded/reversed for the $29.95. I paid for the $5.95/72 hour access whicb is fine. Their receipt is also a bit of a joke. I have that if it's needed.

Business

Response:

[redacted] has already been issued a refund of $29.95. please see the transcripts of her help conversation where our customer service agent was nothing but polite, and helpful although the customer was aggressive and reactive. This matter has been a waste of the Revdex.com's time, considering the customer contacted the Revdex.com before allowing the matter to be resolved by our excellent customer service.1.customer did agree to a subscription2.customer was properly notified about the subscription terms (agreed twice)3.please see attached screen shots of customer service help desk, receipt and payment screenshot)4.customer received a refund.We consider this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up twice for the 3 day membership but after it was complete a Roomster representative signed me up for a 30 day memebership. If you take a look at the history you can see where an agent signed me up for a 30 day memebership then canceled it almost immediately and did it other times, but it looks like they never had the chance to go back and recancel. I did not sign up for these membership and I want to be refunded the full amounts. I never signed up and I never cancelled. Company refused to refund my fundsDesired Settlement: I want my money refunded. I never ordered this membership and never cancelled anything. I also want the memebership canceled. I have the conversations and history saved and available for review

Business

Response:

To Whom It May Concern:

We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted] As a courtesy to the client, we have refunded the last transaction of $29.95, even though the premium membership was canceled after the scheduled renewal took place.

[redacted]

Thank You,

Review: I applied for a craigslist post for a room for rent. The 'fake' renter directed me to Roomster. I signed up for the account thinking I would be directed to craiglist poster. The link was fake and now they won't delete my account. I've asked several times.Desired Settlement: I want my account deleted immediately and a warning that they are not a reliable service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for the 3 day access on my Roomster account for $5.95 on 4/**/2015 . Without my knowledge, Roomster charged me $29.95 for 3 months from 4/**/2015 to 6/**/2015. Please note that this company did not notify me or explicitly state that they were going to start billing me the full subscription every month from 4/**/2015 to 6/**/2015. I have not been active on Roomster since my 3 day subscription. I have already tried to contact this company but still no response.Desired Settlement: I would like a refund from the times I was not notified about the subscription renewal. I did agree to pay $5.95 on 4/**/2015. But all charges after that I was not aware of or give consent to.

Business

Response:

[redacted], makes inaccurate statements to the Revdex.com, We have attached a screenshot of here helpdesk conversation with the 24/7 customer service agent, we have also sent her a full refund of all 3 $29.95 charges equaling 89.95please note that all 3 charges were authorized as part of her subscription agreement of 4/**/2015 2:45:51 PM. we have issued the refunds as a courtesy and to further provide excellent customer service. We now consider this matter closed.

Review: AN UNETHICAL BUSINESS THAT LOOKS TO TAKE ADVANTAGE OF THIER CUSTOMERS. Roomster.com advertises a 15-day subscription, but indicates in the fine print that you will really be set to an auto-renewal of 30-day subscriptions for $30 at the end of your 15-days. Roomster does not email you to warn you of the renewal prior nor will they email you bills each month indicating that you are being charged. I found the charge by looking through my credit card history. They also do not have a phone number with an active person to resolve any such complaints. Roomster.com did not help me find a roommate and took $30 a month out of my account for three months without notifying me. They also cancelled my subscription after the third month of inactivity knowing full well that I wasn't using their service.Desired Settlement: A full $90 refund for the three months I was inappropriately charged.

Business

Response:

[redacted] signed up for Roomster on 8/**/2015 5:42:41 PM and upgraded his membership on 8/**/2015 5:52:54 PM.We would never have charged his credit card without his permission and authorization. Not only did he have to sign off on the terms of use twice, It also states that his credit card would be renewed at the monthly rate of $29.95 unless he elect to cancel his subscription. It in standard size letters above the credit card authorization button so that it complies with Law. His statement that we don’t warn our customers about future renewals is false. We sent out an email to "[redacted]" and another message in his onsite help desk at 8/**/2015 5:52:54 PM.However, because we are a good company and in an effort to provide excellent customer service we issued a credit for the last charge of $29.95 before he even contacted the Revdex.com. Also we have issued 2 previous transactions. Please find attached screenshots of his actual credit card page.With the credit issued and our case proven, We consider this matter closed.Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for an account with Roomster.com. Upon seeking short term, temporary housing, I received numerous responses from people I THOUGHT were truly renting their space. I found, however, that the places weren't real, that I couldn't get detailed information from them, researched the phone numbers the contacts were coming from, only to find it seemed to be a scam of somesort.

I emailed and called Roomster.com on numerous occasions to have them cancel my account. I didn't hear back and they've continued to charge my account $29.95 for three months!

The only thing I can think of is that Roomster.com makes money from the monthly fee they charge to millions of people who are then unable to drop the service and unable to contact the company for resolution. This needs to be stopped!Desired Settlement: I want my money back! This company needs to be shut down!

Thank you for your assistance.

Business

Response:

we did not find an account for [redacted] with the email address ([redacted]), but did find one using [redacted] with the name [redacted]. She contacted us on 3/*/2015 10:19:04 AM & 3/*/2015 5:41:25 PM not about a refund, but how she was trying to find a specific member on the site, which is not our responsibility to provide. [redacted] made no attempts to ask for any of her subscription back and has logged in 100's of times using Roomster's services! as a courtesy we have issued a credit of $89.95 back to her CC ending in [redacted] & have terminated her account We consider this matter closed. Had she asked for her money back directly to us, we could have avoided this waste of the Revdex.com's time. [redacted] 3/*/2015 10:19:04 AM Help & Sup­port [redacted] 3/*/2015 5:41:25 PM Help & Sup­port [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved upon receiving the credit to my account.

Sincerely,

Review: I signed up for the 3-day subscription and paid $5.95. After those 3 days were up, I was charged $29.95 but I did not elect to sign up for the full membership. I have attempted to contact Roomster twice and have not received a response.Desired Settlement: I would like the $29.95 to be refunded to my debit card.

Business

Response:

[redacted] statement that she contacted Roomster is not true. She has never contacted Roomster at all! , she never contacted us, she canceled her subscription 10/*/2015 3:49:44 PM and deleted her account 10/*/2015 3:50:23 PMHad she contacted us and asked for a refund we would have gladly given her one at the time of her request. We have issued a refund of $29.95 as a courtesy today 10/*/2015 2:43:38 PMWe would never charge her card without your permission and authorization, please note the [redacted] taken on 9/**/2015 8:31:50 AM and the [redacted] that we emailed you on 9/**/2015 8:31:50 AM to [redacted]. We also sent a message to this 24/7 support page on 9/**/2015 8:31:50 AM thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any time. There is a link to manage your subscription right on this page."credit has been issued, we consider this matter closed.please find attached login history and helpdesk with no visits or messages to helpdesk.

Review: I purchased a 3-day pass to access Roomster's services for $5.95. After the three days were over I was surprised to find that I was automatically charged with a $29.95 30-day subscription with no warning or authorization. If I had at least been notified that my three days were over and I was about to be charged, I could accept this as my own responsibility but this was sneakily done with NO warning whatsoever--and I've received a slew of other emails from Roomster so it's not as if they don't know how to reach me. There is no phone number to be found so that I can talk to an actual human representative to settle this issue.Desired Settlement: I would like to be refunded the $29.95 that Roomster Corp underhandedly charged me.

Business

Response:

[redacted]we re­ceived your Revdex.com com­plaint. there was no rea­son why you couldn't con­tact us through this help desk & its just not true that you were not no­ti­fied. You made no at­tempts to con­tact us. very re-ac­tive of you.We would never charge your card with­out your per­mis­sion and au­tho­riza­tion, please note the Proof of pur­chase taken on 1/*/2015 *:53:22 PM and the Re­ceipt that we emailed you on 1/**2015 *:53:22 PM to [redacted] We also sent a mes­sage to this 24/7 sup­port page on 1/*/2015 *:53:22 PM thank­ing you again for your pay­ment and a re­minder to can­cel your sub­scrip­tion with in­struc­tions and a link "Your sub­scrip­tion can be can­celed at any time. There is a link to man­age your sub­scrip­tion right on this page."Customer Service1/**/2015 4:46:2* PMRE: Room­ster re­fund pend­ingIn re­sponse to your con­cerns re­gard­ing billing, your ac­count has been ap­proved for a full re­fund. The re­quest has al­ready been sent to Room­ster’s billing de­part­ment to be processed. We will let you know as soon as your ac­count has been cred­ited. In the mean­time your ac­count sta­tus had been re­verted back to the basic “free ac­count”.Customer Service1/**/2015 4:46:36 PMRE: Room­ster re­fund pend­ingGood news! Your full re­fund in the amount of $29.95 has been cred­ited to your ac­count. You should see your credit back in your ac­count within a few busi­ness days. We wel­come your busi­ness in the fu­ture and hope that we have pro­vided you ex­cel­lent cus­tomer ser­vice.