Roomster Corp.

Review: Roomster.com uses misleading business tactics to part people from their money. You have to upgrade your subscription in order to read a message that was sent to you by a supposed member. The fine print that says that if you don't cancel your three day 'trial' subscription (interesting that they only refer to it as a trial subscription in the Terms of Use but not anywhere else) it will automatically be renewed for $29.95 each month. I was automatically renewed and I feel that this is wrong because it is not CLEARLY outlined anywhere. When I first realized that they had charged me I sent them a message via their helpdesk because you cannot call. It is a recorded message system which only refers you back to their website. . They responded with a standardized message with links to the screenshots of when I agreed to their Terms of Use.

Business

Response:

We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted].

When the user upgraded to a subscription, the user was required to check off on the terms of use twice in order to create an account with us. The subscription policy is also stated on all these pages:

1. Terms of use

2. Credit card authorization page

3. The subscription tab on account page

4. FAQ page

We state on the user's billing history page when the subscription is being renewed, so that the user can end the subscription before a new billing cycle begins. The user canceled the subscription after the scheduled renewal.

As a courtesy to the client, we have refunded the last transaction of $29.95, even though the premium membership was canceled after the scheduled renewal took place.

Please see screenshots below confirming refund and subscription rates from the credit card page.

Thank you,

Roomster Team

Review: Customer Service re: free account Jul **, 2013 at 8:59 PM Hello and thank you for choosing Roomster I would like to welcome you to Roomster and introduce you to our Help Desk! Any questions or concerns you have about Roomster can be answered right here, all you need to do is ask. There is a Roomster site representative who is always available, and in most cases responds to you within minutes. Please feel free to say hello. We have many helpful tools that will make your transition a breeze, such as a quick and easy Credit Check! Thank you. Roomster Team Customer Service Jul **, 2013 at 11:50 PM Thank you for purchasing a Roomster Subscription Thank you for upgrading your account and purchasing one of our Roomster subscriptions. Your subscription can be canceled at any time. Canceling the subscription will end scheduled renewals. Charges on your billing statement will appear as ROOMSTER CORP. There is a link to manage your subscription right on this page. Thank you. Roomster Team ATL Aug *, 2013 at 7:02 PM Help & Support I paid for two week subscription for $14.95 mid July and I was charged $29.95 yesterday without my authorization. I want this resolved, the money returned and the account cancelled. Please contact me at ###-###-#### to resolve this matter. NO more withdrawals from my account EVER!!!! [redacted] Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.59.8 (KHTML, like Gecko) Version/5.1.9 Safari/534.59.8 [redacted] Aug *, 2013 at 7:04 PM RE: Help & Support We would never charge your credit card without authorization and notification. We did do this several times & do have records of this. When you upgraded to a subscription You were required to check off on the terms of use TWICE in order to create an account with us. The subscription policy is also stated on all these pages: 1. Terms of use [see screenshot] 2. Credit card authorization page [see screenshot] 3. The subscription tab on account page 4. FAQ page We state on your billing history page when your subscription is being renewed, so that you can end your subscription before a new billing cycle begins. We also sent you a message right here in this helpdesk and an email notification to [redacted], right after you paid on "7/**/2013 11:50:30 PM" telling you to cancel, and how: "Your subscription can be canceled at any time. There is a link to manage your subscription right on this page." To Cancel My Subscription If you "Cancel My Subscription" you will have full access to your mail box for the duration of your paid period, but it will not be renewed. When your paid time period is up, you will prompted to upgrade again. (instructions) 1. Account 2. Settings 3. Subscription 4. Cancel my subscription Done! ATL Aug *, 2013 at 7:08 PM Help & Support I ONLY authorized one 2 week subscription!!1 I never authorized several withdrawals. Stop withdrawing money from my account. I read everything I saw on the registration and I had another service thru room mate .com where I did not have this problem. I want this canceled and a refund of my money. Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.59.8 (KHTML, like Gecko) Version/5.1.9 Safari/534.59.8 ATL Aug *, 2013 at 7:10 PM Help & Support You also didn't send me ANY email saying I was renewed so you withdrew without my permission!!! I only needed a 2 week subscription for a reason. By the 1st I was going to be moved which I am. I am not paying more money for something I cannot even use. If you are refusing to refund me say now so I can forward this correspondence to the Revdex.com. Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.59.8 (KHTML, like Gecko) Version/5.1.9 Safari/534.59.8 ATL Aug *, 2013 at 7:11 PM Help & Support AND, you all kept sending me messages after the end of the subscription while I am in the process of moving, I didn't understand why so I opened the emails and that is how I bet you all so called say I " renewed". Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.59.8 (KHTML, like Gecko) Version/5.1.9 Safari/534.59.8 [redacted] Aug *, 2013 at 7:13 PM RE: Help & Support Screenshot 1: Acceptance of Terms of Use on 7/**/2013 8:59:05 PM EST Screenshot 2: Authorization of Subscription and 2nd acceptance of Terms of Use on 7/**/2013 11:50:30 PM EST The information below is available for your records and may also be available to your financial institution upon request. On two separate occasions you had agreed to the Terms of Use: on 7/**/2013 8:59:05 PM EST on the Registration Page (see screenshot #1) and on 7/**/2013 11:50:30 PM EST on the Payment Page (see screenshot #2) where you were informed that your Roomster subscription would continue and be automatically renewed until canceled by you. It also shows the renewal rates for the packages available to you on 7/**/2013 11:50:30 PM EST. All Sales are final and all Roomster accounts can only be closed by the account holder through the procedure described above. We do not accept cancellations by e-mail. ATL Aug *, 2013 at 7:14 PM Help & Support AND, you all kept sending me messages after the end of the subscription while I am in the process of moving, I didn't understand why so I opened the emails and that is how I bet you all so called say I " renewed". Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.59.8 (KHTML, like Gecko) Version/5.1.9 Safari/534.59.8 [redacted] Aug *, 2013 at 7:15 PM RE: Help & Support To Cancel My Subscription If you "Cancel My Subscription" you will have full access to your mail box for the duration of your paid period, but it will not be renewed. When your paid time period is up, you will prompted to upgrade again. (instructions) 1. Account 2. Settings 3. Subscription 4. Cancel my subscription Done! ATL Aug *, 2013 at 7:18 PM Help & Support Okay I am contacting Revdex.com and you better not act like I never had an account because I am doing the cancellation now. You all are thieves and I will expose you all over the NET for the scam that you are. I did not agree to renewal and why would I if I did a 2 week membership. I did this initially on my phone and never saw anything about auto renewal . My first registration was for free anyway. Why would I pay $45 for this crap site I already found a room mate thru room mate.com which is way better and doesn't scam you into renewal. Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.59.8 (KHTML, like Gecko) Version/5.1.9 Safari/534.59.8Desired Settlement: I want my $29.95 back and want them to NEVER access my bank account again. Apparently, they send you emails saying you have messages and if you open it it means you are renewing.

Business

Response:

To Whom It May Concern:

We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted].

As a courtesy to the client, we have refunded the last transaction of $29.95, even though the premium membership was canceled after the scheduled renewal took place.

Thank You,

Founder & CEO,

Roomster Corp.

Review: On 5/**/2014 I authorized Roomster.com to bill be for $5.95 which was to be 72 hour use of their services. On 5/**/2014, Roomster.com proceeded to renew my subscription for a month with fees totaling $29.95; which, I DID NOT authorize. I was very dissatisfied with their service and now after several attempts (seven to be exact) to resolve this issue with their "24/7 support" I have yet to hear anything from them. I cancelled my subscription immediately at which time was prompted to a notice that informed me that I would no longer be billed and that I will have access to their service for the remainder of my [unauthorized] subscription. I do not want continued use of their so called service. I have waited to hear back from their support before completely disabling my account; however, it has become clear that they will not be in contact. Hence this complaint. As of today, 5/**/2014 at 9:23 AM my account is disabled.Desired Settlement: My desired outcome is very simple. I would like the total of the unauthorized charges to be reimbursed to my credit card for a total of $29.95. Also, I want others to aware of their unethical billing practices as well as their horrible customer service/support.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 6/**/2015 3:00:03 PM I paid for a 15 day subscription for $14.95. After the 15 days were up on 6/**/2015 3:00:22 PM I was charged an additional $29.95 for a 30 day renewal with out my authorization. I gave no consent for this transaction and was given no notice that it was made. I want money back!Desired Settlement: I was charged $29.95 with out my authorization therefore I demand a full refund of $29.95 immediately!!

Business

Response:

on /**/2015 3:00:03 PM [redacted] created a subscription with Roomster and absolutely authorized monthly charges of $29.95 that could be canceled at any time. She agreed to the terms of use twice and we did properly notify her. She contacted our help desk on 7/*/2015 12:21:28 that she wanted her money back, we promptly notified her and processed a refund at 7/*/2015 10:31:21 AMThis matter was resolved before we received a notice from the Revdex.com. We issued a refund of $29.95 as a result of our excellent customer service. This was a waste of the Revdex.com's time and we consider the matter closed.

Review: I signed up for a 15-day trial for 14.95, assuming the trial would not automatically renew. However, I discovered this was not the case when I found another charge for an additional 30 days for $29.95. This information was not made clear during the registration process and was buried deep within a difficult-to-read terms of service agreement.

I contacted the company about receiving a refund using their "24/7" support line, but did not receive a response regarding my complaint until two days later.

In the mean time, I attempted to warn other users on the site by writing this information in my "about me" and actual screen name, but the website censored the use of the words "roomster," "scam," and "this site" without explanation.Desired Settlement: I would like a refund of the second charge on my account, a total of $29.95.

Business

Response:

Good day!

We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted].

As a courtesy to the client, we have refunded the last transaction of $29.95, even though the premium membership was canceled after the scheduled renewal took place.

Transaction ID: [redacted]

Payment Method: [redacted]

Amount: USD (29.95)

Customer Name: [redacted]

Thank you,

Roomster Team

Review: This company charged with me $29.95 for a whole month's renewal subscription fee when I did not choose to subscribe. I did not authorize or consent to this renewal. They have absolutely no authority to charge me without prior notice or asking. I believe there are thousands of victims like me.Desired Settlement: I would like to have my unauthorized money refund to the debit card I was unethically charged. Additionally, I would like to have my account for their website deactivated and I strongly hope I would never be charged like this from that company again.

Business

Response:

To Whom It May Concern:

We received a Revdex.com customer complaint letter from user [redacted] with assigned ID#[redacted].

As a courtesy to the client, we have refunded the last transaction of $29.95, even though the premium membership was canceled after the scheduled renewal took place.

10[redacted]/2014 2:53:01 PM 3 day subscription

Refund Approved ($29.95) CreditCard

Thank you,

Roomster Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me insofar that the business has agreed to refund my money of $29.95. The matter has been resolved. I will completely stop using the service from Roomster from now, and if the business would charge me without my approval or authorization again in the future, I will not relinquish any legitimate rights to complain or sue.

Thanks for the help from Revdex.com.

Sincerely,

I put up a post on Craigslist asking if anyone had any rooms available. The ONLY place I put any ad up was on Craigslist. Now I am getting ridiculous amounts of spam texts from different numbers. All of the texts say the same thing, they copy and paste a piece of my original post and say "heres my link" which goes directly to this ** companies website. This is not going to fly, and if it continues there will be further action. I strongly urge people not to use this company, purely because their business model is complete **. Whoever is replying to these complaints for this company makes me sick. Are you seriously correcting the spelling of a customer that submitted a bad review of your company? I am completely astonished by the this business, I would like nothing more to see them in court and watch them go bankrupt.

Review: Roomster is debiting unauthorized monthly payment for services I didn't authorized and purchase. I ocntacted roomster within my 3 day period to cancel any future subscription, but they have continued to do so. I want my refund for Sept and October, and November.Desired Settlement: Refund immediately for september, October and Novemeber

Business

Response:

This complaint, is not as black and white as Rosie C[redacted] claims. She has signed up and upgraded her account several times. When she first signed up on 6/**/2015 2:53:55 PM she canceled her own subscription on 6/**/2015 4:58:06 PM and did not get renewed at all. She purchased another subscription on */*/2015 4:46:33 PM on 11/*/2015 4:36:14 PM she contacted us because she had created another account and could not figure out why she could not access her messages. we advised her "You created an account on Roomster using [redacted] Login that is linked to [redacted], so click "Login with [redacted]" and make sure you are signed into your [redacted] account that is linked to [redacted] "Without contacting us, she charged us back on the last charge $2*.*5 via [redacted]. We since issued another refund for $2*.*5. The customer states that she is seeking a refund for $80.00, however we only charged her $5*.*0 in renewals, which she has already been refunded, so we consider this matter closed.Had she contacted us directly, the outcome of a refund would have been the same, leaving the Revdex.com time to deal with more important matters.

Review: I was charged for a service that I am not even able to utilize. It was like the minute I paid for it, eveytime I tried to get on the site it wouldnt load. I have tried muliple browsers and forms of trying to get onto roomster.com but everytime I had an issue. There is no easy way to contact them without trying to find their information on their site... that I cannot connect to. This was my last resort to get some kind of resolution to this issue. I am trying to run a business here and paid for a service that is not serving me.Desired Settlement: I want full money back and cancellation of my account. I have plenty of other room share/ renting sites that I utilize as well and dont have to pay for the service with better outcomes then this.

Business

Response:

We have reviewed the complaint from [redacted]. Our site is working perfectly. We have discovered that [redacted] has created two accounts on Roomster using two different login credentials. As you can see she created one account in 2010 and the other in 2015 but she logged into both account on 3/**/2015 using the same ip address, but with different logins credentials, her account using [redacted] login linked to "[redacted]" is the account that she upgraded using [redacted] she has had full and uninterrupted access to that account. This is a typical case of user error & confusion. Its a shame that the Revdex.com must waste time on things like this, when Jessica Wells could have easily contacted us using our 24/7 support help desk. We could have easily straightened this out for her. Our company should not have this derogatory note on our record and if anything we should get an apology from [redacted]. (we have canceled the subscription and issued a full refund despite this being user NOT company error. please see the two accounts with details and last logins below)[redacted] Login)HaveShare [redacted]

Review: I signed up for a 5.95 membership. They billed this, then charged me another 29.95, which overdrew my bank account. The returned the unauthorized membership fee, and I want them to return the 30 overdraft fee that their actions caused.Desired Settlement: I want them to credit me 30 for the overdraft fee that they caused.

Business

Response:

Good day!

We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted].

As the user requested, we have issued a refund even though the premium membership was canceled after the scheduled renewal took place.

Please see confirmation below:

Thank you,

Roomster Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]This company was never authorized to bill me the renewal of 29.95. Of course they are going to refund that. In addition they need to refund the 30.00 bank overdraft fee that resulted. They were told this by me and chose not to address or rectify the situation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good day!

We received a Revdex.com customer complaint letter from user [redacted] with assigned ID# [redacted].

We understand what the issue is, and we did our best to resolve it by issuing a refund. Unfortunately we are not able to help further in this case. Roomster is not responsible for fees and charges of banking institutions.

Thank you,

Roomster Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This company made a charge without my authorization. PLease have them refund the overdraft fee the generated. In addition, please let me know what criminal charges I can pursue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I signed up for the $5.95 3 trial subscription and never authorized for my account to be charged $29.95 for a full subscription account. I only signed up for the $5.95 because I had to to be able to read the messages in the inbox. There was no disclosure stating that my account would auto renew for $29.95 after the 3 days was up. I have already contacted their "customer support" online team which is a joke. I want someone to contact me about my refund immediately!Desired Settlement: I want my money back my account to be canceled. I no longer want to use roomster services.

Business

Response:

[redacted] claims that she never authorized a subscription, that's just not true. We would never charge a customer without their authorization.You may have missed this information, even though we state right on the credit card page, that subscription will renew if you don't cancel it.just to be clear.We would never charge your card without your permission and authorization, please note the Proof of purchase taken on 11/**/2015 3:02:14 PM and the Receipt that we emailed you on 11/**/2015 3:02:14 PM to [redacted]. We also sent a message to this 24/7 support page on 11/**/2015 3:02:14 PM thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any time. There is a link to manage your subscription right on this page." As a courtesy and because of our hopes to provide excellent customer service. We have issued a refund on the last authorized charge. best,John

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Yesterday I was on craigslist looking through ads for a roommate. I came across these 2 adds that definitely seemed to good to be true and were 1 block from each other in an area that is very popular called Lakeview a neighborhood in Chicago with advertisement of the rent being particularly low for this area but I thought what do I have to lose to just text. Once I texted the number's given on the adds I received an automatic message telling me to go to this link [redacted]. When I clicked on the link it took me straight to the registration page for [redacted]. Which I found really odd because another add that I replied to that was listed differently also replied back with a link very similar that once again took you to the registration for [redacted]. I register thinking this is very odd and decide to contact customer support and ask them about the link. They responded with the link is not theirs and they can not help me with a link that is not connected to them. Which is a crock since I just clicked 3 separate adds and they all sent me links connecting to roomster. After I register I start looking for these apartments on the site and they are know where to be found. I found one post that interested me because the price once again was a really low rate for what they had disclosed. I try to contact this person and of course now I have to pay 14.95. I call this person and they seemed pretty shady and then gave me a completely different address then what was listed in the add itself. I went and canceled my subscription right away within the first 24 hours of the purchase but I also think I should be completely refunded. Completely unethical!Desired Settlement: I would like to be refunded and some sort of notification from roomster themselves that they canceled the subscription since now I read this has happened to so many people before me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hi there. I attempted to pay for a three day trial for roomster.com in order to check it out. See if it is worth my time. I clicked on the terms of condition as "agreed"...terms reading "Thank you for upgrading your account and purchasing one of our Roomster subscriptions. Your subscription can be canceled at any time. Canceling the subscription will end scheduled renewals. Charges on your billing statement will appear as ROOMSTER CORP. There is a link to manage your subscription right on this page." While this does say what to do to cancel the subscription it does not say that the 3 day trial would turn into a $30 charge after the three days were up. It also does not state that my 3 day trial was part of any renewal process. Why would I attempt to cancel my 3 day trial. I wanted it. I was charged today 08/**/13 $29.00 for a renewal of services. I immediatly cancelled the subscription and proceeded to contact the company via phone to receive a refund. When Calling the number provided on the website it states that all billing issues are handled through customer service online only. I sent a message online and recieved this response stating "We would never charge your credit card without authorization and notification. We did do this several times & do have records of this. You have successfully canceled your subscription. All future billing has ended. You can view your billing history by clicking here. Thank you. When you upgraded to a subscription You were required to check off on the terms of use TWICE in order to create an account with us. The subscription policy is also stated on all these pages: 1. Terms of use [see screenshot] 2. Credit card authorization page [see screenshot] 3. The subscription tab on account page 4. FAQ page We state on your billing history page when your subscription is being renewed, so that you can end your subscription before a new billing cycle begins. We also sent you a message right here in this helpdesk and an email notification to [redacted], right after you paid on "8/**/2013 10:33:42 AM" telling you to cancel, and how: "Your subscription can be canceled at any time. There is a link to manage your subscription right on this page." I would like my money refunded to me but they have not refunded it to me. I have no used their services for this and ended the subscription the moment I saw it charged on my cardDesired Settlement: I have not received any message back since I pointed out the flaws in the terms of agreement. I have attempted to contact them three more time. I feel like I am being scammed out of my money. It also seems odd that they do not allow a live person to talk to their customers via phone to get issues resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The company contacted me and said they would give me a refund. While I have not received the refund yet I assume I will get it in a few days. If not you will be hearing from me again. :)

Sincerely,

Review: This company charges you (automaticaly) $29.95 for a monthly subcription after a 3 day subscription. I canceled my subscription 8 hours after the 3 days and they do not want to return the $29.95. Additionaly, the service that they offer does not work; unfortunately I saw many reviews about this company and its scam after they got my moneyDesired Settlement: Refund the $29.95.

Business

Response:

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. She has canceled her subscription on the next day after scheduled renewal took place. When she contacted us couple of days later we have explained her why she was charged and then we have issued her a pro-rated refund on the last transaction, even before receiving a complaint from Revdex.com. We consider this matter is closed.

Review: I signed up for a 3 day subscription and seen that after 72 hours would be billed 29.95 if not cancelled. I filled out the cancel subscription that same time. The website was acting up that day. On the [redacted] I was charged 29.95 and I went once again online to cancel the subscription out and wrote the billing dept to refund my account. I contacted billing on Friday, Saturday and Sunday. Each time I received a generic response that someone would contact me shortly. No one never did yet they advertise 24/7 customer service. I want my refund.Desired Settlement: I want the 29.95 I was charged on the [redacted] refunded. And no future billing from this on my card.

Business

Response:

We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted].

As a courtesy to the client, we have refunded the last transaction of $29.95, even though the premium membership was canceled after the scheduled renewal took place.

Name [redacted]

[redacted]

Thank you,

Roomster Team

Review: I subscribed to roomster.com 3 day subscription for $5.95 so that I could send and see messages sent to me regarding renting a room or apartment. I just went to check my bank account and they have now charged me $29.95 for a 30 day subscription. First, there is no phone number to call them to discuss receiving a refund. When you click on the button on their website to contact them, it gives you an error. I then went to the internet to see if I could find their phone number another way and stumbled up many complaints from other people that had the same thing happen to them. The company claims that they do not hide the fact that they will charge you $29.95 if you do not cancel your subscription in 3 days, but I do not remember reading anything that clearly stated that. They also claim that they send you a warning email that you need to cancel your subscription or you will be charged $29.95, which I never received. They are deceitful in their business practices and I would like a full refund of $29.95. Any indication that you would have to pay this if you did not cancel your subscription is carefully hidden in their terms and I am apparently not the only one who was fooled by this deceitful practice.Desired Settlement: I would like a full refund of $29.95 on my debit card that I provided to roomster.com

Business

Response:

we were contacted by [redacted] on our Roomster help desk on 3/*/2015 [redacted] using a [redacted] login account linked to [redacted] the account was created on 2/**/2015 [redacted] we responded within 15 minuites that the account that she contacted us on did not have any billing associated with it, We asked for additional information and did not receive a response. Please see the transcript below. If the buyer can supply us with an account, name used/ credit card number we can research the matter and of course get the matter resolved.[redacted] 3/*/2015 [redacted]Billing[redacted]

csrep[redacted] 3/*/2015 [redacted]Help & Sup­portThis ac­count does not have full ac­cess. There have not been any pur­chases made on this ac­count. You may have an­other ac­count on Room­ster using a dif­fer­ent email ad­dress or so­cial login cre­den­tials.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The account that was charged is associated with [redacted]. I am not able to view any messages that Roomster sends me without paying you again, which I am not doing. That is why I have not responded or provided any information requested. Please let me know if you can find my account with the email provided. If not, what number do I call or email address can I send my debit card information to in order to receive the refund?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As we originally concluded the customer did in fact create two separate accounts using [redacted] login 1) [redacted] 2)[redacted] this was the source of confusion for this member. She did not know which account she was logging into!She wrongly asserted that she did not have access, and we did not send her emails confirming her purchases. She was incorrect, and jumped to the wrong conclusions about how our company operates. We have issued the customer a refund for the 29.95 charge.We have full ip login and verification history for both accounts showing that she did in fact create the two accounts with two [redacted] logins, and accessed both accounts. The customer knows that this is the case because our records also show that she logged into the correct account that did have the billing ([redacted]) several times since our response to the Revdex.com.[redacted]User ID:[redacted] Name:[redacted] Email:[redacted]Date:2/**/2015 [redacted]User ID:[redacted] Name:[redacted] Email:[redacted]Date:2/**/2015 [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Since Roomster feels the need to be insulting andcondescending in their response, I will make my response. Okay, so I had twoRoomster accounts and accidentally logged into the wrong one to voice mycomplaint. Yes, I logged into both accounts then after reading your response tofigure out what was going on. That does not justify how you charge people forsomething they never intended to purchase and without their consent. My storyis the SAME EXACT story of hundreds of people that I read about online. Thereason that I immediately came to the Revdex.com to make a complaint is severalreasons. First, when I discovered that they had charged me $29.95 for a fullmonth service after I only intended to sign up for a 3 day service at $5.95, Iwas confused. So I went to their website and found no phone number to call anddiscuss this. Next, I tried to chat with their 24/7 customer service channeland received an error. Then I decided to do a little online research. I wasshocked to read that I was not the only one this happened to. I read how otherpeople were treated when they finally were able to track down a phone number tothe company and it was horrendous. I didn’t even want to try after reading theunsuccessful attempts of hundreds of other people. I am wondering why Roomsterhas about 146 complaints on the Revdex.com website then with the same exact story ifthey are so upfront and honest about their policy and people are fully awarethey will be billed for a full month’s service if they do not cancel within 3days of signing up? Pretty interesting. Oh, and let me mention the next bit ofinteresting information I read online. Many people complained that they foundan ad online for an apartment to rent, texted the phone number, and got aresponse to go to roomster.com to find out more information about the property.Then, when you do go online to look, you can’t find that property anywhere. Soyou text the person back and tell them that you can’t find the property. Thisis how they SCAM you into even going onto their website. This is exactly whathappened to me. Anyways, thanks for the refund. And for being rude about it andtrying to make it seem like I am just a confused and dishonest person trying toget one over on you. I am pretty sure that your reputation will soon catch upwith you and lastly, you should be ashamed of your business practices.

Sincerely,

Review: I had a subscription with this company and called back on February [redacted] to cancel it. The on line operator wrote to me that when my subscription ended they will not charge me again they will prompt me to subscribe than I will authorize the payment myself . But, today on March [redacted] they charge again without even asking. than when I wanted to talk to a live customer service operator they don't even have a phone number on their site. I called [redacted] to cancel any payment for this corporation and they provide me with a phone number, when I called, a recorded message said I can only leave comments. I went back to Roomster customer service site to send them 2 more messages about canceling my account and getting credit for the unauthorized charge, and I received a message saying the same thing "thank you for canceling your subscription. All future billing has ended. You will have full access to your Rooster mail box for the duration of your paid period, but it will not be renewed . when your paid time period is up, you will prompted to upgrade again. you may purchase a new subscription any time in the future. the same message they sent me back in Feb. [redacted]. 2015 but, I got charge on March [redacted] 2015.Desired Settlement: I want my [redacted] account to be credited back for that unauthorized charge.

Business

Response:

this customer contacted the Revdex.com before we could even respond and issue a credit. which we did. We issued the buyer a refund within 3 minutes of being contacted. please see the transcript.ed3/*/2015 10:54:06 AMBilling[redacted]Customer Service3/*/2015 1:31:33 PMRE: Room­ster re­fund pend­ingIn re­sponse to your con­cerns re­gard­ing billing, your ac­count has been ap­proved for a full re­fund. The re­quest has al­ready been sent to Room­ster’s billing de­part­ment to be processed. We will let you know as soon as your ac­count has been cred­ited. In the mean­time your ac­count sta­tus had been re­verted back to the basic “free ac­count”.Customer Service3/*/2015 1:31:40 PMRE: Room­ster re­fund pend­ingGood news! Your full re­fund in the amount of $29.95 has been cred­ited to your ac­count. You should see your credit back in your ac­count within a few busi­ness days. We wel­come your busi­ness in the fu­ture and hope that we have pro­vided you ex­cel­lent cus­tomer ser­vice.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for the 3 day use of Roomster here in Portland OR under my sign in off my google sign in [redacted]. Admittedly my math error had me cancel the three day use bye less than an hour, but I did promptly cancel my active, non-free account. They automatically charged me ~$29.00 for another 30 days after the paid active status was already canceled ostensibly charging me ~$29.00 for less then 1 hours 'use'. I wrote a polite letter requesting a refund, offering willing further use of their site on future occasions for a good business practice gesture now.

I received vaguely worded that sounded like I was going to be refunded and thing were going to be made right, but once you read between the parsed lines, that it was a smoke screen. I've never in memory asked for my bank to refused/dispute a charge, but I did this time, to no avail.

I'm left to file a complaint here and permanently cancel my account with Roomster, which was minimally useful anyhow.

I will actively turn those I know seeking roommates or housing options to turn away from RoomsterDesired Settlement: I would like to be refunded my $29.95. I did not use the account during that under 1 hours subscription time, fyi.

I would like them to consider changing their policies around auto-charging and refunding good faith attempts and canceling broadly on time, particularly when there 3 day subscriptions end. The little money they would loose would be way outweighed bye the good will they would foster and Ill Will they would reduce.

thanks for your time.

Business

Response:

Good day!

We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted].

We understand what the problem is and as a courtesy to the client, we have refunded the last transaction of $29.95.

Below is a summary:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

PS: I appreciate their consideration to my case and hope Roomster refines their subscription policy fostering better will and evaiding petty charges to good faith cancelation attempts.

Review: On 9-*-13 I authorized Roomster to charge my credit card $5.95 for a 3 day term with their online service. (I was ok with this) On 9-**-13 I authorized them again to charge my credit card $5.95 for a 3 day term with their online service. (I was ok with this) On 9-**-13 I received a misleading notification from Roomster indicating that someone had an interest in renting my house in the Detroit area (Rochester Hills, MI). Roomster does not allow you to see who's interested in renting your house until you pay them. Based on Roomster's email I authorized them to charge my credit card $5.95 for a 3 day term so I could reply to the person whom Roomster said had an interest in renting my house. The inquiry that Roomster said was interested in renting my house was someone interested in renting a place in the Washington DC area (100's) of miles from my house. I would have never authorized them to charge my credit card if I new the information from them would be misleading like this. I immediately notified them regarding what had happened and requested a refund for this $5.95. Someone from their customer service department responded through email saying that I should not have received the Washington DC inquiry and they were going to look into it. On 9-**-13 they charged my credit card $29.95 without my authorization. I had not used their service nor intended to use it since I received the misleading email from them on 9-**-13. They refuse to refund my credit card for the $5.95 transaction on 9-**-13 centered around completely misleading information and the $29.95 unauthorized charge on 9-**-13 despite explaining to them I had no interest or intention of using their services after 9-**-13.Desired Settlement: Refund my credit card for the 9-**-13 charge of $5.95 based on the misleading information and for the 9-**-13 unauthorized charge of $29.95.

Business

Response:

To Whom It May Concern:

We received a Revdex.com customer complaint letter from user [redacted] with assigned ID # [redacted].

As a courtesy to the client, we have refunded both transactions the initial $5.95 and the last transaction of $29.95, even though the premium membership was canceled after the scheduled renewal took place.

Please find attached the confirmations of the refunds and screenshot of the credit card page.

The subscription policy is stated on all these pages:

1. Terms of use

2. Credit card page

3. The subscription tab on account page

4. FAQ page

Client name: [redacted]

Email: [redacted]

Date: 8/**/2013 4:09:54 PM

Thank you,

Roomster Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company allowed me to purchase a 14-day subscription. No time during this purchase did they mention that a cancellation of my account was REQUIRED or I would be automatically charged for full membership- 30 bucks a month- except for a small section in the "fine print" in the terms of use. Of course, since the advertisement said NOTHING about automatic renewals, when I scanned the terms of use I was not looking for any such term, and I did not see it.... I do wonder whether it really is there during the sign up process. Moreover, I was NOT NOTIFIED when the charges were made, no further authorization was given to this company. I only noticed when I looked more closely at my credit card statements. It appears from research that this has happened to many people. What a scam. They take advantage of people's trust in the "face" agreement and the fact that people usually scan through terms of use when there does not seem anything false or unusual about the advertisement. It is obvious this is intentional, otherwise a notification would be given when further charges were made, or a warning would be given during the actual purchase. Finally, they have terrible customer service- essentially non-existent.Desired Settlement: I would like my money back. I never wanted full membership, I only wanted the 14 day purchase I made originally. So the two automatic renewals should be recredited or refunded somehow. I also wish there were some method of forcing this company to improve their practices and make the conditions of the purchase more CLEAR and OBVIOUS to the purchaser.

Business

Response:

To Whom It May Concern:

We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted].

As a courtesy to the client, we have refunded the last transaction of$29.95, even though the premium membership was canceled after the scheduled renewal took place.

[redacted]

Thank You, [redacted]

Founder & CEO, Roomster Corp.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,