Roomster Corp.

Review: I cancelled my Roomster account over two months ago but continue to be charged the monthly fee. I have written multiple e-mails through the online help center, but receive no response. It is not possible to contact anyone to speak to personally as the business phone states all issues are handled through their online help center. How can I stop the payments from being charged to my credit card as Roomster refuses to honor the cancellation of my account?Desired Settlement: I want Roomster to stop charging my credit card account the monthly fee, as I cancelled my account over two months ago. I would also like my credit card to be credited to extra fees taken by Roomster after the cancellation of my account.

Business

Response:

This individual has created several account on Roomster using many different email and login credentials. This is a typical example of a customer who is confused. We found an account under the name "[redacted]" using email address "[redacted]" This customer has canceled her own subscription on this account on 6/*/2013 1:06:48 PM no other action is required. She was contacting helpdesk in an account that did not have any billing under the name "[redacted]" with email address [redacted]Its too bad that a customer has to make untrue and false statements to the Revdex.com. We consider this matter closed and a waste of the Revdex.com's time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The information shard br through Roomster rep. is not accurate. My name is [redacted], and I go also by [redacted]. I have only a [redacted] email account and do not have a [redacted] account. My email is [redacted]. When I attempted to contact Roomster I made them aware that the account I was trying to cancel was either an account in my name or an account in my daughter's name, [redacted]. I could not remember what name we opened an account in. My daughter was looking for an apartment in Boston, which she found so we no longer need the Roomster account. I also gave Roomster the last four digits of my [redacted] credit card account which they continue to charge though I have attempted on more than one occasion to cancel. I am very frustrated that Roomster is still not responding to the issue. I simply want them to stop charging me for an account I have tried to cancel on numerous occasions. This can be easily resolved if I am able to speak with a customer service rep at Roomster. Their response is totally inaccurate. My name is not spelled [redacted], I do not have a [redacted] account, and I am still being charged for an account I have attempted to close. I need your continued help to resolve this issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Finally!! after all of this you tell us that the account was in your daughter's name!!! Why not start with that? We have found account #[redacted] under the name [redacted] using email address "[redacted]" the account was created 5/**/2015 8:56:36 AM from ip address cpe-[redacted] she logged in and deleted her account on 8/**/2015 5:50:35 AM why didn't she just contact us from our 24/7 customer service Help desk?So all billing has ended and the account was deleted by her on 8/**/2015 5:50:35 AM from ip addres[redacted]ok?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did send e-mails to the help desk at Roomster asking them to check for an account in my name or my daughter's name, gave both names, and also gave the last 4 digits of my credit card, which was used to pay for the account. However, Roomster never responded to those e-mails or this issue would have been resolved some time ago. If my credit card is no longer charged, then I will consider the issue resolved. I cannot know whether the issue has been satisfactorily resolved until I confirm that I am no longer being charged the fee on my credit card. I will not know this until I receive my next credit card statement. I am very dissatisfied with Roomster as a result of the lack of response from the help desk to my emails and the inability to speak to a customer service representative directly.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I signed up for a $5.95 3 day subscription. Three days later they charged me $29.95 for a FULL month subscription! They charged me again on 3/** the amount of $29.95 for their subscription which I did authorize or use! These are very shady business practices.Desired Settlement: I would like to be refunded the unauthorized charges of two $29.95 for a total of $59.90 that I have been charged for two months that I did not sign up for and that I did not want or use and ensure that I am not charged again.

Thank you.

Business

Response:

we had previously issued a pro-rated refund ($16.22) when the customer contacted us, refunding the remainder of the subscription time. We have since issued full refunds for both $29.95 renewals. total refunded amount = $59.90Just to be clear the customer did authorize a subscription, which we did properly advise could be canceled at anytime. Refunds have been issued today, expect to see them in your account within 2 business days.we consider this matter closed.

Review: I ran a ad on this website for a room I had for rent, I gave them the ok to charge my card for $9.95, I later learned from checking my account that they roomster, charged my card for $29.95 an amount I did not give permission to charge my card, I contacted roomster by e mail they told me that they would refund me a prorated amount, which I have never received.Desired Settlement: I would like a refund of my full amount and for roomster to stop sending me e mails.

Business

Response:

To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted]. As a courtesy to the client, we have refunded the last transaction of $29.95, even though the premium membership was canceled after the scheduled renewal took place. Refund confirmation:[redacted]Thank you,Roomster Team

Review: I signed up for a free account on roomster. After a few days I wished to upgrade to a 2 week trial for $14.95. Today is the day after the 2 week trial is up and I have noticed on my credit card an unauthorized charge of $29.95. I contacted Roomster and asked them to refund my money as I did not wish to resubscribe. I received multiple responses but none of which tried to alleviate my issue. I even asked if they could pro rate my account as to only charge me for the 1 day past the 2 weeks I initially signed up for.Desired Settlement: Refund

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I contacted to support and said that I thought that 30 day subscription will start tomorrow, but Roomster did not send any reminder about the process of charging for 30 day subscription before 15 day trial ended. Other website always remind me about it. Roomster did nothing. I asked to give me the refund for 30 day subscription. Customer responded that I can click cancel membership. Even not mentioning of the refund. I cancelled on first day of 30 day of subscription. I don't need this rest of 29 days to use Roomster website. No!Desired Settlement: Refund $29.95 in my [redacted].

Business

Response:

To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted]His statement that we didn’t give him a refund is not correct, because we have issued a refund on 2/**/2016, the same day he contacted us. Please, see all the information below.Buyer Information Buyer Name: [redacted]Buyer Email: [redacted]We consider this matter is closed and waste of Revdex.com's time.

Review: I signed up for service a month ago to look for a new roommate on August [redacted] and paid them the first month for $29.95. I used the service for about a week and was really dissatisfied with it. So, following the instructions that I received when I signed up, went online and cancelled service. This month on the [redacted], not even 30 days I notice a second charge of $29.95 pending with my bank account. So I contacted Roomster by E-mail, since evidently don't take phone calls and requested that they close the account and refund my money. They refused, and told me that I was warned when I signed up, quoting policies that I've already read. This shocked me, because today I didn't even think that there were any businesses out the unwilling to do a refund for services not rendered. The point is, that I cancelled service after one week. What are they doing billing me again? Because there is a company that now has my card information and chooses to bill it any time they want to I've cancelled the card to protect myself. Automatic payments should never be the "default" method of payment. This is the same as robbery/theft.Desired Settlement: They should send me a refund. But I think it would help everyone more if they are forced to change their business practice of forcing "automatic payments" upon their subscribers on enrollment.

Business

Response:

Good day!

We received a Revdex.com customer complaint letter from user [redacted] with assigned ID# [redacted]

Per clients request, we have refunded the last transaction of $29.95, even though the premium membership was canceled after the scheduled renewal took place.

Please see the confirmation below:

The subscription policy is stated on all these pages:

1. Terms of use

2. Credit card page

3. The subscription tab on account page

4. FAQ page.

The user was required to check off on the terms of use TWICE in order to create an account Roomster.

Please find a screenshot of Credit card page attached.

Client name: [redacted]

Email: [redacted]

Date: 8/**/2013

Review: Where there is this much smoke, there's usually fire - and in this case, Roomster Corp. conceals an automatic renewal policy deep within their "terms of service". The website is a roommate matching service that requires a paid subscription in order to read any messages you have received from other users. I paid $5.95 for a 3 day period of full membership. After this 3 day period, I cancelled and did not use the service or even visit the website at all. Suddenly, I notice on my bank statement that $29.99 has been withdrawn from my account. Like dozens of others before me who have reported the same problem, their customer service agent informed me the "automatic renewal" policy was concealed in the fine print of terms of service agreements that the user is required to accept.

This policy of displaying a total of $5.95 while sneaking an extra $89.85 onto fine print, is flatly deceptive and unethical. Upon contacting the company via their website, they sent a boilerplate response listing the locations on which they reference this policy - such as the fine print mentioned above, the FAQ and a special tab in the user's account page - the latter two being pages that the unsuspecting duped "subscriber" often has no occasion to visit.

The fact that internet commerce is so popular and successful, is a testament to how rare such deliberately deceptive policies are.Desired Settlement: If Roomster Corp. is confident in the product they offer, they should have no objection to adopting ethical billing practices - and not concealing a subscription valued at $89.85 over 3 months in fine print, would be an excellent place to start.

Business

Response:

We

received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted].

We understand what the problem is. When

the user upgraded to a subscription, the user was required to check

off on the terms of use twice in order to create an account with us.

The subscription policy is also stated on all these pages:

1.

Terms of use

2.

Credit card authorization page

3.

The subscription tab on account page

4.

FAQ page

User

is requesting a refund of a last transactions

of

29.95. Our

billing shows that the user had already Charged

Back

the disputed amount. To

clarify, Chargeback

is

the return of funds to a consumer, forcibly

initiated by the issuing

bank

or

the instrument used by a consumer to settle a transaction.

We

are unable to refund a charge that was already charged back by

customers financial institution.

Please

see the screenshot-confirmation from PayPal admin and a screenshot of credit card page below.

Thank you,

Roomster Team

Review: I chose a 5.95 subscription for 3 days use of the site. I did not see any notification of automatic renewal. When I received a charge of $29.95 for automatic renewal I tried to contact the company, which only has online support, and never received a response to refund my money.Desired Settlement: I want the $29.95 charge refunded ASAP

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 2/* or 6/** I purchased a 3 day membership. I was charged $5.95. The service was absolutely useless as it does not provide the service paid for. On 2/*/15 there is/was an additional charge for $29.95. I did not authorize this subscription charge.

I was also charged $15.00 by my credit card to replace the existing card since my card is no longer secureDesired Settlement: I am asking for a refund of the unauthorized charge of $29.95 to my credit card and ensure that I am not charged again. I am also asking for the $15.00 charge incurred for securing my credit card.

Business

Response:

To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted].As a courtesy to the client, we have refunded the last transaction of $29.95, even though the premium membership was canceled after the scheduled renewal took place.Settlement InformationSettlement Amount:USD (29.10)Authorization InformationAuthorization Amount:USD (29.10)Submit Date /Time:**-Feb-2015 14:06:21 ESTReference Transaction ID:[redacted]Payment InformationSettlement InformationSettlement Amount:USD (0.85)Authorization InformationAuthorization Amount:USD (0.85)Submit Date /Time:**-Feb-2015 14:28:03 ESTReference Transaction ID:[redacted]Transaction Type:Refund....Roomster is not responsible for any fees incurred by user from his/her financial institution.Thank you,Roomster Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I authorized a three day subscription at a cost of $5.95 at [redacted]. Due to the fact that I was unable to cancel the service in time I was charged another $29.95 at [redacted] on 12/**/2014. I have since ceased service of the website. I came to Revdex.com and I realized that this is something multiple people have complained about. As an act of good faith, please refund me my $29.95.Desired Settlement: Please refund me my full $29.95. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I registered with Roomster today and authorized a $5.95 fee for three days of email access. Part of the agreement is that if I don't cancel before three days are up, Roomster will automatically renew the service and charge me again. When I returned to the site a few hours later and tried to log in, I was informed that my email address is not found. This is an email address that I created specifically for my apartment search, so I know it is the one I used for Roomster. I have since read online that Roomster is considered a scam site that makes many fraudulent charges to credit cards. I have contacted my credit card company to request a block on any charge requests, but I am fearful that Roomster will try to charge my card. I tried to contact customer service at Roomster, but lo and behold, the only way to do so is by first logging in, which I'm being told I can't do. The only phone number provided, which I had to find via [redacted], is just an answering machine for comments, with an outgoing message saying that all complaints are dealt with online. I want to be sure my card is not charged beyond the $5.95 that I authorized. Thank you.Desired Settlement: No further charges to my card.

Business

Response:

We received a Revdex.com customer complaint letter for user [redacted] with assigned ID [redacted].

As a courtesy to the user, we have refunded the transaction of $5.95.

All future billing has ended.

Refund

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Whenever I post on Craigslist in the room/share category (looking for a roommate), Roomster sends multiple, unsolicited, automated texts via bots posing as real people. They all promote the Roomster service, despite the fact that I have not agreed to recieve their communications. They are intrusive, false personal advertisements and interfere with my use of another business's service ([redacted]).Desired Settlement: I want for Roomster to cease all unsolicited or automated SMS advertisements.

Business

Response:

In response to this Revdex.com complaint, We're sorry to hear your complaint, but we do not have any affiliation with Craigslist and do not have control over what Roomster members do or post while on other sites.We do not post anything on Craigslist or any other site for that matter. This may be an affiliate who is doing this, we however are not. We have a clear warning to all affiliates not to do this. If you have any links or information that we can look at we will investigate and take action right away![redacted]Attention affiliates!We will not do business with any affiliates who post on Craigslist.We will not accept any leads that come from Craigslist.We will not pay for any leads that come from Craigslist.If you post on Craigslist your affiliate account will be terminated.

Review: Hello!

I only authorized this not Revdex.com Accredited business $5.95. Not $29.95. Besides not being acrredited they dont have a live person to speak with only a voice mail and email. I want my money back they stole. Thanks. They say I did not cancel trial! I only authorized the trial , they are very sneaky and I know I click do not renew , only trial!

Thanks [redacted]Desired Settlement: REFUND MY [redacted] VISA DEBIT ENDING IN #[redacted]

Thanks so much!

Business

Response:

[redacted] never contacted Roomster's 24/7 help desk regarding any issues regarding billing and he never canceled his subscription. Had [redacted] contacted Roomster's 24/7 helpdesk we would have advised him to cancel his subscription and we would have issued a refund. Regardless, we have canceled his subscription, closed his account and issued a refund for the last transaction, which was authorized.3/**/2015 1:25:26 PM3 day subscriptionRefundApproved($29.95)CreditCard Chargeback Reversed Rejected RefundedVI; [redacted]; Exp. [redacted]; Issuer: [redacted] Name: [redacted]; Address: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]THE WEBSITE FOR roomster.com has no customer service toll free or any to call to cancel or contact Roomster's 24/7 help desk regarding regarding my 3say authorized charge only!!!!. In the website there is no PHONE TO CONTACT TO contact Roomster's 24/7 helpdesk Thank you for resolving this issue Revdex.com-THE BEST!Please go to [redacted] and typte roomster.com reviews: and look at all the bad reviews people have made to this company and its not ACCREDITED on top of that!!!!!!!!!!!!!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have already issued a credit to this [redacted].As for the issues that we do not have a toll free number, there is no law that says that a business must have a toll free number. We do have a 24/7 web based help desk. Please see the attached copy of [redacted]'s help desk where we conversed. He even wrote "thanks" on 3/**/2015We consider this matter closed.

Review: I purchased a 3-day pass for Roomster's services for $5.95, but had no clue that I would be automatically charged $29.95 after the 3-days were up. Roomster failed to notify me about this charge. I have received over numerous emails from Roomster since singing up with them, so this is not an issue of them not having my contact info but rather an issue of deliberate miscommunication and intent to take advantage of customers without them knowing.

Furthermore, Roomster is the self-proclaimed "largest and biggest online community for rommate match and search." (this is taken word for word from their website; notice the spelling error and redundancy) False. [redacted] provided me with dozens of roommate matches and is clearly the larger community. Though this is a solely a complain about service and billing, I would implore the Revdex.com to investigate Roomster's false advertising and malpractices. I tried contacting Roomster after being charged against my knowledge, but it is nearly impossible to find a phone number on their website. The only number I found is a bogus voicemail box for comments (i.e. no real person on the other end).

Desired Settlement: I would like to be refunded $29.95 back to my debit card, as Roomster failed to provide an explanation and notification of this charge. Also, I would like to be refunded $5.95 back to my debit card, as Roomster failed to provide a service they claimed to do. Total desired refund: $35.90Desired Settlement: I would like to be refunded $29.95 back to my [redacted] account, as Roomster failed to provide an explanation and notification of this charge. Also, I would like to be refunded $5.95 back to my debit card, as Roomster failed to provide a service they claimed to do. Total desired refund: $35.90

Business

Response:

To Whom It May Concern:

We received a customer complaint letter from user [redacted] with assigned complaint ID [redacted].

We refunded both charges, the initial $5.95 and the last charge of $29.95.

....

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up on this website looking for a room to rent or share in a home. I authorized them to list my profile a 3 day period for $5.95. I noticed after two months that they have been charging my credit card at the amount of $29.95 per month. I was charged $59.90 for a service I have never ever used. They do not have a 800 number, you need to email and wait for a response to get a reply. I never asked for a membership...I only asked them to post my profile for 3 days and agreed to pay you $5.95 for the service. What they did was COMPLETELY unethical and illegal.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up with roomster for a 3 day period at the cost of $5.95, which I approved. I accrued another charge, posted a day later to my checking account for a 30 day period at $29.95. I did not authorize the second payment, not did I wish to continue with roomster. I have attempted to contact them, however, they only respond at their convenience through messages. I have requested phone calls as they are not correctly resolving or handling this situation through message communication.Desired Settlement: Refund to my checking account to the amount of $29.95.

Business

Response:

this is an unbelievable waste of the Revdex.com's time. [redacted] contacted us on 3/**/2015 8:01:25 PM letting us know that she was upset that there was an renewal on her account. We let her know 3/**/2015 11:57:03 AM that all she had to do was cancel her subscription and we would issue a refund. she canceled her subscription on 3/**/2015 12:36:07 PM and we issued a refund and advised of of the refund on 3[redacted]/2015 12:56:35 PMA refund was issued immediately. Its frustrating that people such as [redacted] are so reactive, that they can not even allow an honest company like Roomster, that offers such great customer service to do their Job and exercise just a little bit of Patience.Please see the attached help desk document that proves our outstanding customer service, as well as proper notification of the charges, renewals and cancelation.

Review: There are currently 9 posts on neworleans.craigslist.com in the 'rooms & share' that are fake ads that list Roomshortlist.com' as the contact. Roomshortlist.com redirects directly to Roomster.com.

There are also 10+ complains on other craigslist.com in other cities.Desired Settlement: Stop making bait & switch ads.

Business

Response:

Good day!

We

received a Revdex.com customer complaint letter from user [redacted] with assigned ID# [redacted].

Roomster is not responsible and has no control over what our customers post on other websites.

Thank you,

Roomster Team.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I'm sorry but I find it impossible to believe that random 'customers' would post a link to a website(Roomshortlist.com) that is only used to redirect to Roomster.com

I also took the time to write 6 of the ads on Craigslist who listed Roomshortlist.com and not one replied.

I do not for one second believe that the fake ads posted on Craigslist which list Roomshortlist.com weren't posted by someone affiliated with Roomster.com

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good day,

Review: Canceled subscription and company has failed to stop debiting my account for the 2 months followingDesired Settlement: would like to be refunded for the last 2 months they have unlawfully debited from my account

Business

Response:

To Whom It May Concern:

We received a Revdex.com customer complaint letter from user [redacted] with assigned

ID [redacted].

User is requesting a refund of a last 2 transactions of 29.95. Our billing shows that the user had already Charged Back the disputed amount. To clarify, Chargeback is the return of funds to a consumer, forcibly initiated by the issuing bank or the instrument used by a consumer to settle a transaction.

We are unable to refund a charge that was already charged back by customers financial institution. Please see the screenshot-confirmation from PayPal admin below:

Thank You, [redacted]

Founder & CEO, Roomster Corp.

Review: I signed up for the 3 day trial with Roomster at 5.95. They give you the option to sign up for 1, 3, or 30 days. But they don't make it obvious you are also signing up for a subscription. If I choose to only sign up for 3 days instead of 30 why would I want an additional 30 days after my trial (unannounced). I'm sure there's fine print in the initial sign up that mentions a 30 day subscription, but if i'm not signing up for the 30 days to begin with and I only want 5 why would you assume I want another month.

Then I decided to try to contact the company with their 24/7 button which was impossible, no phone number just messaging through their website. They got back to me with a generic message they post to everyone who has the same complaint (you'd think if everyone is complaining about the same thing they would try to fix the problem). Their generic response is that they wouldn't charge a card without my permission, but they also are not refunding me for something I'm not using. I asked for a prorated refund for the remaining 29 days (i cancelled my trail 24 hours too late).

They don't make it known that you were charge for your subscription. They put the initial receipt in your online account, but not the receipt for your subscription. They email you confirming payment for the initial trail fee but they don't email you when they charge you the larger amount for a full month. I understand how subscriptions work and normally you should be notified and not have to wait till your bank statement tells you they have been charged.Desired Settlement: A prorated refund for the 29 days of service I did not use and requested to be cancelled.

Business

Response:

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. She has canceled her subscription after scheduled renewal took place. When she contacted us account representative have explained her, why she was charged and provided her all the information, that we state right on the credit card page, that subscription will renew if she doesn't cancel it. And then as a courtesy to her we have issued her a pro-rated refund on the last transaction, even before receiving a complaint from Revdex.com. We attached the file where you can clearly see, that Tracey agreed to the Terms of Use and Privacy Policy. We consider this matter is closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I initially signed up for the 3 day trial of service for $5.95 and now I just realized I got automatically charged $30 extra also, after my 3 days have ended!! I was not made aware of this when I initially signed up. Of course, the phone number they provided had a brief automated message redirecting us back to their stupid website for assistance, no live person. How convenient. What a bunch of crooks! Apparently, many people have complained about them. I don't underestand why this company is still operational since 2004 and continuing to scam people! Please shut them down!Desired Settlement: Please refund my $29.95 back

Consumer

Response:

This message is in response to complaint ID [redacted], the business says it will get back to me. Meanwhile, I have contacted my credit card company and they have resolved the issue for me.

Sincerely,