Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I looked at the ticket online and you are asking me to return the items in a way that isn't possibleYou specify to not ship via DHL, which is the shipping method by which I can get a tracking numberThe regular mail option you require does not provide a tracking numberBoth methods cost more than the value of the items I'm returning, which makes me a very unhappy customerI would like a refund right away to resolve my issuePlease clarify how to do this.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ***,Thank you so much for your important feedbackI want to extend my sincere apologies for the problems you have experienced.I have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Once again we
apologize for any inconveniemce we may have caused.Yours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for taking your time to write your reviewFirst, I want to offer my sincerest apologies to you for the issueOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ?
Once again we apologize for any inconveniemce we may have causedYours sincerely,Rosegal.com Customer Service
Dear ***,
Thank you for
taking your time to write your reviewFirst, I want to offer my sincerest apologies to you for the issue
Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your replyCould you please answer us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused youThank you very much for your cooperationBest Regards
Rosegal Customer Service
Dear***,
0, 0)">Thank you for taking your time to write your review
Please kindly note taht the order was shipped on 2016-08-** 02:08:and the extimated shipping time is 7-business days (only from Monday to Friday)
We are offering you the shipping cost 10.26USD on your payment account now and you can check in your account in hoursOur team has reviewed your complaint and offered you a solution in the ticketCould you please answer us ?
If any question, please email to ***or submit a ticket here:***Yours sincerely,
Rosegal Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThey did refund my money when the merchandise was not received after months
Sincerely,
*** ***
Dear ***,
Thank you for notifying us of your complaintLet me start by apologizing personally for your experience We really want to work with you to make this rightI have followed up your case and our team has solved it for you in the ticket
class="Apple-tab-span"> Can you please send us your reply ?
Once again, we cannot apologize enough for any inconveniences this case may have caused youThank you very much for your collaboration
Best Regards
Rosegal Customer Service
Dear ***,Thank you for providing your extremely valuable feedback to us.We are extremely sorry for your disappointmentYour case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for
your reply.Once again we apologize for any inconveniemce we may have causedYours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for taking your time to write your reviewFirst, I want to offer my sincerest apologies to you for the issueOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things rightYours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I received the package finally
Dear ***,
Let me start by apologizing personally for your experience. We really want to work with you to make this rightWe have taken care of your complaint and offered a resolution via the ticket centerCould you please check your account and answer to us
?Once again we apologize for any inconveniemce we may have caused
Thank you very much for your understandingYours sincerely,
Customer Service
Dear ***,Thanks for providing your extremely valuable feedback to us.We wish to let the customer know that we are extremely sorry for their disappointment.Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you
please answer us ? Once again we apologize for any inconveniemce we may have causedYours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am still awaiting to see if the refund they state they will reimburse will actually happen. Once this happens, as in it states a deposit in the form of payment for the full amount, I will be satisfied. Thank you for waiting with me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I purchased items from rosegal.com on March 29, of the items arrived on April 8, All were either the wrong size or poorly constructed, some with seams unsewn and cut so badly that they were totally unwearable One item was shipped to me wadded into a ball and reeking of rancid body odr...ugh! Two weeks later the 6th item arrived I didn't even bother opening it I contacted the company and was informed that I could either keep their faulty products at half price or return them to China at my own expense and receive a credit toward future purchases I disputed the charge with Capital One (my credit card company and they immediately credited me and opened a case After faxing numerous pieces iof documentation and photos of these grossly substandard items I am now awaiting Capital One's decision, which I expect to be in my favor The company instructed me to lie and undervalue the goods when I returned them to Chinaso, I will be contacting US Customs to file an additional compaint against these disreputable merchants I am disabled and purchase online frequently I am ussually pleasantly surprised by the reputable service I receive Rosegal.com is the exception DO NOT BUY FROM THEM!
Dear ***,Thank you for your important feedback. We regret any inconvenience or frustration that your experience has caused youOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things rightYours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[They have not resolved anything; they say how sorry they are and ask me to submit pictures I want to send back and when I fill everything out and try to submit it, it says Rosegal has deleted my ticket per above attachment]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ***,
rgb(255, 255, 255);">Thank you for taking your time to write your reviewI want to extend my sincere apologies for the problems you have experienced.We are here to help you
We have taken care of your complaint and offered a resolution via the ticket centerCould you please check your rosegal account and answer to us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.Thank you very much for your understandingBest Regards
Rosegal Customer Service
Dear ***,
We are sorry to hear that you are having issues with regards to your delivery status
We checked your parcel has beeb deliveredYou may then check the status of your item on this site: ***
We have sent you a ticket regarding your issuePlease kindly reply to us so that we can give you a suitable solutionIf you have any more questions about your order status please contact us via our Support Center
Rosegal Customer Service Team
Dear ***,
Thank you for your messageWe apologize for the inconvenience that have causedWe had contacted you for this issue and waiting for your reply, would you mind to keep communication there for the best solution?
Hope to receive from you thereThank you for your supportBest Regards
Rosegal Customer Service
Dear ***,
Thank you for your responseWe had send you another ticket, please check there againPlease keep communication there for best solutionThank you for your supportBest Regards
Rosegal Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I looked at the ticket online and you are asking me to return the items in a way that isn't possibleYou specify to not ship via DHL, which is the shipping method by which I can get a tracking numberThe regular mail option you require does not provide a tracking numberBoth methods cost more than the value of the items I'm returning, which makes me a very unhappy customerI would like a refund right away to resolve my issuePlease clarify how to do this.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ***,Thank you so much for your important feedbackI want to extend my sincere apologies for the problems you have experienced.I have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Once again we
apologize for any inconveniemce we may have caused.Yours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for taking your time to write your reviewFirst, I want to offer my sincerest apologies to you for the issueOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ?
Once again we apologize for any inconveniemce we may have causedYours sincerely,Rosegal.com Customer Service
Dear ***,
Thank you for
taking your time to write your reviewFirst, I want to offer my sincerest apologies to you for the issue
Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your replyCould you please answer us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused youThank you very much for your cooperationBest Regards
Rosegal Customer Service
Dear***,
0, 0)">Thank you for taking your time to write your review
Please kindly note taht the order was shipped on 2016-08-** 02:08:and the extimated shipping time is 7-business days (only from Monday to Friday)
We are offering you the shipping cost 10.26USD on your payment account now and you can check in your account in hoursOur team has reviewed your complaint and offered you a solution in the ticketCould you please answer us ?
If any question, please email to ***or submit a ticket here:***Yours sincerely,
Rosegal Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThey did refund my money when the merchandise was not received after months
Sincerely,
*** ***
Dear ***,
Thank you for notifying us of your complaintLet me start by apologizing personally for your experience We really want to work with you to make this rightI have followed up your case and our team has solved it for you in the ticket
class="Apple-tab-span"> Can you please send us your reply ?
Once again, we cannot apologize enough for any inconveniences this case may have caused youThank you very much for your collaboration
Best Regards
Rosegal Customer Service
Dear ***,Thank you for providing your extremely valuable feedback to us.We are extremely sorry for your disappointmentYour case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for
your reply.Once again we apologize for any inconveniemce we may have causedYours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for taking your time to write your reviewFirst, I want to offer my sincerest apologies to you for the issueOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things rightYours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I received the package finally
Dear ***,
Let me start by apologizing personally for your experience. We really want to work with you to make this rightWe have taken care of your complaint and offered a resolution via the ticket centerCould you please check your account and answer to us
?Once again we apologize for any inconveniemce we may have caused
Thank you very much for your understandingYours sincerely,
Customer Service
Dear ***,Thanks for providing your extremely valuable feedback to us.We wish to let the customer know that we are extremely sorry for their disappointment.Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you
please answer us ? Once again we apologize for any inconveniemce we may have causedYours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am still awaiting to see if the refund they state they will reimburse will actually happen. Once this happens, as in it states a deposit in the form of payment for the full amount, I will be satisfied. Thank you for waiting with me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I purchased items from rosegal.com on March 29, of the items arrived on April 8, All were either the wrong size or poorly constructed, some with seams unsewn and cut so badly that they were totally unwearable One item was shipped to me wadded into a ball and reeking of rancid body odr...ugh! Two weeks later the 6th item arrived I didn't even bother opening it I contacted the company and was informed that I could either keep their faulty products at half price or return them to China at my own expense and receive a credit toward future purchases I disputed the charge with Capital One (my credit card company and they immediately credited me and opened a case After faxing numerous pieces iof documentation and photos of these grossly substandard items I am now awaiting Capital One's decision, which I expect to be in my favor The company instructed me to lie and undervalue the goods when I returned them to Chinaso, I will be contacting US Customs to file an additional compaint against these disreputable merchants I am disabled and purchase online frequently I am ussually pleasantly surprised by the reputable service I receive Rosegal.com is the exception DO NOT BUY FROM THEM!
Dear ***,Thank you for your important feedback. We regret any inconvenience or frustration that your experience has caused youOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things rightYours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[They have not resolved anything; they say how sorry they are and ask me to submit pictures I want to send back and when I fill everything out and try to submit it, it says Rosegal has deleted my ticket per above attachment]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ***,
rgb(255, 255, 255);">Thank you for taking your time to write your reviewI want to extend my sincere apologies for the problems you have experienced.We are here to help you
We have taken care of your complaint and offered a resolution via the ticket centerCould you please check your rosegal account and answer to us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.Thank you very much for your understandingBest Regards
Rosegal Customer Service
Dear ***,
We are sorry to hear that you are having issues with regards to your delivery status
We checked your parcel has beeb deliveredYou may then check the status of your item on this site: ***
We have sent you a ticket regarding your issuePlease kindly reply to us so that we can give you a suitable solutionIf you have any more questions about your order status please contact us via our Support Center
Rosegal Customer Service Team
Dear ***,
Thank you for your messageWe apologize for the inconvenience that have causedWe had contacted you for this issue and waiting for your reply, would you mind to keep communication there for the best solution?
Hope to receive from you thereThank you for your supportBest Regards
Rosegal Customer Service
Dear ***,
Thank you for your responseWe had send you another ticket, please check there againPlease keep communication there for best solutionThank you for your supportBest Regards
Rosegal Customer Service