Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received a form letter and Rosegal did not address anything about refunding fully to me the money I've spent, or me as a consumer not needing to return goods to CHINA from a company based in NYthey want to give me 20% refund and keep clothes that are sized completely too smallThis company must be a sham, I see all the complaints you have on themThank you*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
until money is received into my account which they've stated 7-days , I do not trust this company I've never waited to long for a refund Until I received the money back into my account my claim is open Since Novemeber I have been trying patiently to request assistance from this Rosegal.com support and until now Feb *** almost months with your help I finnaly feel that they are taking my situation seriously
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ***,Thank you for notifying us of your complaintI want to start by apologizing unreservedly to you for what has happened.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting
for your reply.Thank you very much for your cooperation.Yours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for taking your time to write your review.First, I want to offer my sincerest apologies to you for the issueWe have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account and answer
to us ?Once again we apologize for any inconveniemce we may have causedYours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for your valuable feedback.Let me start by apologizing personally for your experience We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your site_name account and answer to us ?Once
again, we cannot apologize enough for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service
I have ordered approximately $of clothes from Rosegal that *** ** is resolving in Rosegal's favorPlease take this advise: do not order from RosegalTheir sizes do not match their size chartGarments do not meet the quality in the online picturesI did not receive items and cannot get a refund for themRosegal acts as if I'm claiming that I didn't receive my ordersI tried to mail these orders back to to RosegalThe postage exceeds $I have truly been ripped off
Dear ***,Thank you for your valuable feedbackWe regret any inconvenience or frustration that your experience has caused youOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ?
Once again we apologize for any inconvenience we may have caused.Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are lying, I just logged in my Rosegal.com online account and there is no reply message to the "claim ticket" I submittedIf they want to resolve this they need to credit my card back and REPLY HERE that they have done so and provide some kind of confirmationOtherwise they will continue to lie, as I said my account does not even show an order being placed but my credit card clearly shows that Rosegal charged it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ***,
Thank you for your responseWe apologize for the inconvenience that have causedWe had applied refund for you at the first time after this issue had confirmedPlease check your support ticket with the refund screenshotThank you for your understandingBest Regards
Rosegal Customer Service
Dear ***,Thank you so much for your important feedbackWe very much regret that the issue has occurred.We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account and answer to us ?Thank you
very much for your collaborationYours sincerely,Rosegal.com Customer Service
Dear ***,
Thank you for your replyWe had provided you for the best solution, please keep communication at your support ticketPlease rest assured that this issue will solved in a satisfied wayThank you for your supportBest Regards
Rosegal Customer Service
Dear ***,Thank you for your valuable feedbackLet me start by apologizing personally for your experience I have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Thank you very much for your
cooperation.Yours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for providing your extremely valuable feedback to us.First, I want to offer my sincerest apologies to you for the issueOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please
answer us ? Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for recent commentsI want to extend my sincere apologies for the problems you have experienced.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your
reply.Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service
Dear ***,
Thank you your feedback
background-">Let me start by apologizing personally for your experience We really want to work with you to make this rightI have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ?
Once again we apologize for any inconvenience we may have caused.
Thank you for your support and patience
Best Regards
Rosegal Customer Service
Dear ***,Thank you for notifying us of your complaintWe regret any inconvenience or frustration that your experience has caused youI have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Again, I am
extremely sorry for the frustration this has caused you and hope that this will set things rightYours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for notifying us of your complaint.I want to extend my sincere apologies for the problems you have experienced.I have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Thank you very much for
your cooperation.Yours sincerely,Rosegal.com Customer Service
Dear ***,Thanks to you for providing your extremely valuable feedback to us.We are extremely sorry for your disappointment.Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ? Once
again we apologize for any inconveniemce we may have causedYours sincerely,Rosegal.com Customer Service
Dear ***,
0, 0)">Thank you for taking your time to write your review
We are so sorry that you have not receive the parcelWe are refunding you the full item price including the shipping cost 13.15USD on your payment account and you will receive the refund in hoursOur team has reviewed your complaint and offered you a solution in the ticketCould you please answer us ?
If any question, please email to *** or submit a ticket here:***Yours sincerely,
Rosegal Customer Service
I ordered several items from *** on 12/* I received less than half the order last week I did not get any update from them as to where the rest of my order is, and their website shows my order as "shipped." I have tried contacting them via their website and also have tried calling their customer service number several times They have not responded to my tickets - they show as "processing" even though they say they will respond to all inquiries within hours The first inquiry was days ago When I call their customer service number, I get a recording that says there is no customer service member available to take my call and to please leave a message, but then it says the mailbox is full and I can't leave a message Their online chat representatives are also never available Aside from my missing items, the items I did receive look nothing like the pictures portrayed on their website Also, this charge showed on my bank statement as a company operating from England, and the items came from Singapore
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received a form letter and Rosegal did not address anything about refunding fully to me the money I've spent, or me as a consumer not needing to return goods to CHINA from a company based in NYthey want to give me 20% refund and keep clothes that are sized completely too smallThis company must be a sham, I see all the complaints you have on themThank you*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
until money is received into my account which they've stated 7-days , I do not trust this company I've never waited to long for a refund Until I received the money back into my account my claim is open Since Novemeber I have been trying patiently to request assistance from this Rosegal.com support and until now Feb *** almost months with your help I finnaly feel that they are taking my situation seriously
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ***,Thank you for notifying us of your complaintI want to start by apologizing unreservedly to you for what has happened.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting
for your reply.Thank you very much for your cooperation.Yours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for taking your time to write your review.First, I want to offer my sincerest apologies to you for the issueWe have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account and answer
to us ?Once again we apologize for any inconveniemce we may have causedYours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for your valuable feedback.Let me start by apologizing personally for your experience We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your site_name account and answer to us ?Once
again, we cannot apologize enough for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service
I have ordered approximately $of clothes from Rosegal that *** ** is resolving in Rosegal's favorPlease take this advise: do not order from RosegalTheir sizes do not match their size chartGarments do not meet the quality in the online picturesI did not receive items and cannot get a refund for themRosegal acts as if I'm claiming that I didn't receive my ordersI tried to mail these orders back to to RosegalThe postage exceeds $I have truly been ripped off
Dear ***,Thank you for your valuable feedbackWe regret any inconvenience or frustration that your experience has caused youOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ?
Once again we apologize for any inconvenience we may have caused.Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are lying, I just logged in my Rosegal.com online account and there is no reply message to the "claim ticket" I submittedIf they want to resolve this they need to credit my card back and REPLY HERE that they have done so and provide some kind of confirmationOtherwise they will continue to lie, as I said my account does not even show an order being placed but my credit card clearly shows that Rosegal charged it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ***,
Thank you for your responseWe apologize for the inconvenience that have causedWe had applied refund for you at the first time after this issue had confirmedPlease check your support ticket with the refund screenshotThank you for your understandingBest Regards
Rosegal Customer Service
Dear ***,Thank you so much for your important feedbackWe very much regret that the issue has occurred.We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account and answer to us ?Thank you
very much for your collaborationYours sincerely,Rosegal.com Customer Service
Dear ***,
Thank you for your replyWe had provided you for the best solution, please keep communication at your support ticketPlease rest assured that this issue will solved in a satisfied wayThank you for your supportBest Regards
Rosegal Customer Service
Dear ***,Thank you for your valuable feedbackLet me start by apologizing personally for your experience I have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Thank you very much for your
cooperation.Yours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for providing your extremely valuable feedback to us.First, I want to offer my sincerest apologies to you for the issueOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please
answer us ? Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for recent commentsI want to extend my sincere apologies for the problems you have experienced.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your
reply.Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service
Dear ***,
Thank you your feedback
background-">Let me start by apologizing personally for your experience We really want to work with you to make this rightI have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ?
Once again we apologize for any inconvenience we may have caused.
Thank you for your support and patience
Best Regards
Rosegal Customer Service
Dear ***,Thank you for notifying us of your complaintWe regret any inconvenience or frustration that your experience has caused youI have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Again, I am
extremely sorry for the frustration this has caused you and hope that this will set things rightYours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for notifying us of your complaint.I want to extend my sincere apologies for the problems you have experienced.I have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Thank you very much for
your cooperation.Yours sincerely,Rosegal.com Customer Service
Dear ***,Thanks to you for providing your extremely valuable feedback to us.We are extremely sorry for your disappointment.Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ? Once
again we apologize for any inconveniemce we may have causedYours sincerely,Rosegal.com Customer Service
Dear ***,
0, 0)">Thank you for taking your time to write your review
We are so sorry that you have not receive the parcelWe are refunding you the full item price including the shipping cost 13.15USD on your payment account and you will receive the refund in hoursOur team has reviewed your complaint and offered you a solution in the ticketCould you please answer us ?
If any question, please email to *** or submit a ticket here:***Yours sincerely,
Rosegal Customer Service
I ordered several items from *** on 12/* I received less than half the order last week I did not get any update from them as to where the rest of my order is, and their website shows my order as "shipped." I have tried contacting them via their website and also have tried calling their customer service number several times They have not responded to my tickets - they show as "processing" even though they say they will respond to all inquiries within hours The first inquiry was days ago When I call their customer service number, I get a recording that says there is no customer service member available to take my call and to please leave a message, but then it says the mailbox is full and I can't leave a message Their online chat representatives are also never available Aside from my missing items, the items I did receive look nothing like the pictures portrayed on their website Also, this charge showed on my bank statement as a company operating from England, and the items came from Singapore