got my order after month, terrible quality, size 2XXL fits a year old girlNo return Address! Only got ticket numbers, nobody ever followed up on them! Big Scam!
Dear *** ,
Thank you so much for letting us know this issue
After reviewing your issue,we have contacted you by email and offer you the resolution,would you please sign in your account on our website and check?
Your patronage is
important to us, and we hope that you’ll continue to give us opportunities to serve you.
Yours sincerely,
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer ]
The lies this company tellsAll of sudden you don't have my information to process the refund when I was sent a message saying that it was refunded & to wait daysIt's been way longer than that! I'm tired of the run around & the liesNothing ever gets resolvedThis company need to be flagged & investigatedI've been on your *** as well & there's so many complaints it makes no senseWhy can't you guys just stop lies, give everyone their money back like a real company does
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I bought a Mermaid Tail blanket for a very good priceThe size and colour are just as advertised and the material is very softThe shipping was faster than expected and the package arrived in perfect conditionsI totally recommend the site :)
Dear ***,
Thank you for notifying us of your complaintI want to extend my sincere apologies for the problems you have experienced.We are here to help youOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply
class="Apple-tab-span"> Could you please answer us ?
Once again we apologize for any inconvenience we may have caused.
Thank you very much for your understandingBest Regards
Rosegal Customer Service
Dear ***,Thank you for taking your time to write your reviewWe are extremely sorry for your disappointmentI have followed up your case and our team has solved it for you in the ticket.Can you please send us your reply ? We value your patronage and wish to continue
serving you in the best way possible.Yours sincerely,Rosegal.com Customer Service
Dear ***,I want to start by thanking you for notifying us about the issueLet me start by apologizing personally for your experience Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now
awaiting for your reply.We value your patronage and wish to continue serving you in the best way possible.Yours sincerely,Rosegal.com Customer Service
Dear ***,
Thanks for your message!
YaHei;">We are so sorry that you did not receive the order We have shipped your order out and send you the shipping information email .The deliver information:Tracking number: ***,shipping date: 2016-08-** 02:04:19,tracking website:*** , estimated time: 7-business days.You can check on the tracking website that the parcel has arrived in your local place and will be delivered soonPlease note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
As you are our valued customer, we will refund you 26.86USD in your payment account and you can check the refund in 7-business daysPlease feel free to contact us anytimeBest Regards Rosegal Customer Service***
Dear ***,
Thank you for your responseWe apologize that you are not satisfied with the solutionWould you mind to provide us specific information about the issue?
Please rest assured that we will figure out the best solution after confirmedLooking forward to hearing from you in your support ticketBest Regards
Rosegal Customer Service
Dear ***,
Thank you for letting us know this issueWe very much regret issue and are fully committed to resolving it to your satisfaction
Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your
reply.
Once again we apologize for any inconveniemce we may have caused
Thank you very much for your understanding
Yours sincerely,
Customer Service
Dear ***,
Thank your for your messageWe very much regret issue and are fully committed to resolving it to your satisfaction
Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply
class="Apple-tab-span"> Could you please answer us ?
Once again we apologize for any inconvenience we may have caused.
Thank you very much for your cooperationBest Regards
Rosegal Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They sent me a response to attached photos of the clothing I have orderedI attempted to do that and wrote a response back and have not heard from them since 11/**/I am not sure the pictures I have attached even worked with their website, and asked them to contact me if they did not receive them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ***,
Thank your for your messageI want to extend my sincere apologies for the problems you have experienced.We are here to help you
Your case has been taken cared of by our support team
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your replyOnce again, we cannot apologize enough for any inconveniences this case may have caused youThank you for your support and patience
Best Regards
Rosegal Customer Service
I purchased an item on Rosegal It took longer than represented for the item to arrive When it did finally arrive, it was sooo small (as in child sized) The quality was awful - looked like it belonged in a childs dress up trunk I immediately went on to the Rosegal website and requested to return the item No response Made a second request several weeks later No response The item was not what was represented Quality was shameful No response to return requestIts a total scam
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
they are only asking if I received my goods and if they have my correct address. They also told me to check at the Post Office which I have been doingThey state a commitment to customer service for valued customers, but at this point, in my opinion, the items have been lost or damaged in transit so I would still like a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I've bought for Rosegal for the first time this Summer and I'm definetely going to buy from them againTheir products are really affordable, they have good quality, at least the ones I bought, a lot of options to choose from, and their costumer service is lovely: very attentive, kind and helpfulAlso, the measurements presented in the website are true to size, which is great, as long as you read the measurement charts in the description of the itemsThe shipping took about weeks to arrive (I'm from Portugal) and everything went very smoothly and there wans't any problem with my order
I see a lot of complaints here, but I really had no issue with Rosegal at all in this order
Dear ***,
Thank you for your responseWe feel sorry for this issueWould you mind to keep communication in your support ticket?
Hope to receive from you thereBest Regards
Rosegal Customer Service
Revdex.com:At this time, my complaint, ID *** regarding Rosegal.com has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***
Dear ***,
Thank your for your messageI want to extend my sincere apologies for the problems you have experienced.We are here to help youYour case has been taken cared of by our support teamCould you please refer to your ticket? We
have resolved it there and we are now awaiting for your reply.Once again we apologize for any inconvenience we may have caused.
Thank you for your support and patienceBest Regards
Rosegal Customer Service
got my order after month, terrible quality, size 2XXL fits a year old girlNo return Address! Only got ticket numbers, nobody ever followed up on them! Big Scam!
Dear *** ,
Thank you so much for letting us know this issue
After reviewing your issue,we have contacted you by email and offer you the resolution,would you please sign in your account on our website and check?
Your patronage is
important to us, and we hope that you’ll continue to give us opportunities to serve you.
Yours sincerely,
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer ]
The lies this company tellsAll of sudden you don't have my information to process the refund when I was sent a message saying that it was refunded & to wait daysIt's been way longer than that! I'm tired of the run around & the liesNothing ever gets resolvedThis company need to be flagged & investigatedI've been on your *** as well & there's so many complaints it makes no senseWhy can't you guys just stop lies, give everyone their money back like a real company does
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I bought a Mermaid Tail blanket for a very good priceThe size and colour are just as advertised and the material is very softThe shipping was faster than expected and the package arrived in perfect conditionsI totally recommend the site :)
Dear ***,
Thank you for notifying us of your complaintI want to extend my sincere apologies for the problems you have experienced.We are here to help youOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply
class="Apple-tab-span"> Could you please answer us ?
Once again we apologize for any inconvenience we may have caused.
Thank you very much for your understandingBest Regards
Rosegal Customer Service
Dear ***,Thank you for taking your time to write your reviewWe are extremely sorry for your disappointmentI have followed up your case and our team has solved it for you in the ticket.Can you please send us your reply ? We value your patronage and wish to continue
serving you in the best way possible.Yours sincerely,Rosegal.com Customer Service
Dear ***,I want to start by thanking you for notifying us about the issueLet me start by apologizing personally for your experience Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now
awaiting for your reply.We value your patronage and wish to continue serving you in the best way possible.Yours sincerely,Rosegal.com Customer Service
Dear ***,
Thanks for your message!
YaHei;">We are so sorry that you did not receive the order We have shipped your order out and send you the shipping information email .The deliver information:Tracking number: ***,shipping date: 2016-08-** 02:04:19,tracking website:*** , estimated time: 7-business days.You can check on the tracking website that the parcel has arrived in your local place and will be delivered soonPlease note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
As you are our valued customer, we will refund you 26.86USD in your payment account and you can check the refund in 7-business daysPlease feel free to contact us anytimeBest Regards Rosegal Customer Service***
Dear ***,
Thank you for your responseWe apologize that you are not satisfied with the solutionWould you mind to provide us specific information about the issue?
Please rest assured that we will figure out the best solution after confirmedLooking forward to hearing from you in your support ticketBest Regards
Rosegal Customer Service
Dear ***,
Thank you for letting us know this issueWe very much regret issue and are fully committed to resolving it to your satisfaction
Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your
reply.
Once again we apologize for any inconveniemce we may have caused
Thank you very much for your understanding
Yours sincerely,
Customer Service
Dear ***,
Thank your for your messageWe very much regret issue and are fully committed to resolving it to your satisfaction
Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply
class="Apple-tab-span"> Could you please answer us ?
Once again we apologize for any inconvenience we may have caused.
Thank you very much for your cooperationBest Regards
Rosegal Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They sent me a response to attached photos of the clothing I have orderedI attempted to do that and wrote a response back and have not heard from them since 11/**/I am not sure the pictures I have attached even worked with their website, and asked them to contact me if they did not receive them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ***,
Thank your for your messageI want to extend my sincere apologies for the problems you have experienced.We are here to help you
Your case has been taken cared of by our support team
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your replyOnce again, we cannot apologize enough for any inconveniences this case may have caused youThank you for your support and patience
Best Regards
Rosegal Customer Service
I purchased an item on Rosegal It took longer than represented for the item to arrive When it did finally arrive, it was sooo small (as in child sized) The quality was awful - looked like it belonged in a childs dress up trunk I immediately went on to the Rosegal website and requested to return the item No response Made a second request several weeks later No response The item was not what was represented Quality was shameful No response to return requestIts a total scam
I ordered from them and I got nt stuff in Jamaica in two weeks and their customer support team was awesomeI loved the overall experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
they are only asking if I received my goods and if they have my correct address. They also told me to check at the Post Office which I have been doingThey state a commitment to customer service for valued customers, but at this point, in my opinion, the items have been lost or damaged in transit so I would still like a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I've bought for Rosegal for the first time this Summer and I'm definetely going to buy from them againTheir products are really affordable, they have good quality, at least the ones I bought, a lot of options to choose from, and their costumer service is lovely: very attentive, kind and helpfulAlso, the measurements presented in the website are true to size, which is great, as long as you read the measurement charts in the description of the itemsThe shipping took about weeks to arrive (I'm from Portugal) and everything went very smoothly and there wans't any problem with my order
I see a lot of complaints here, but I really had no issue with Rosegal at all in this order
Dear ***,
Thank you for your responseWe feel sorry for this issueWould you mind to keep communication in your support ticket?
Hope to receive from you thereBest Regards
Rosegal Customer Service
Revdex.com:At this time, my complaint, ID *** regarding Rosegal.com has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***
Dear ***,
Thank your for your messageI want to extend my sincere apologies for the problems you have experienced.We are here to help youYour case has been taken cared of by our support teamCould you please refer to your ticket? We
have resolved it there and we are now awaiting for your reply.Once again we apologize for any inconvenience we may have caused.
Thank you for your support and patienceBest Regards
Rosegal Customer Service