Dear *** ,
">Thanks so much for placing order with Rosegal.We apologize for any inconvenience and we also feel infrustrated about your order, but we hope we can help you the best
Please kindly note that you placed the order on 2016-11-** and we shipped the order on
2016-11-**The shipping usually takes 4-business days.
The precise shipping time can also be affected by factors such as customs,remote locations, peak shipping periods, Holidays and Festivals,inclement weather and operational issues impacting the shipping companyAs you are our valued customer , please kindly note that we are now arranging the refund of USD to your payment account first and you can check the refund in your account in 7-business days for credit card holders/hours for Paypal holders.
Please wait for your order patiently and if you receive the package later, you do not need to return the package as well.
Kindly note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, hours a day
We currently only have a phone line open for our US customersOur phone number is: * *** *** ***This service is available from 7:- 21:30.
Are you satisfied with our solution?
Once again , we wish to apologize for any inconvenience and we look forward to hearing from you.
You are a valued customer, and we are committed to providing you with the best service possible Best Regards
Rosegal Customer Service
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will not mark as resolved until I have a refundIf done right away, a refund would take at the most daysAnd that's extreme cases of it taking that long
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear *** ,
margin-bottom: 0pt;" class="p0">Thankyou for notifying us of your complaint and let me apologize for this situation.
Some of the item were back-ordered which has slow-down the delivery.Your case has been taken cared of by our support team.Could you please refer to your ticket?
If any question, please email to ***or submit a ticket here:***Yours sincerely,
Rosegal.com Customer Service
Dear ***,Thank you so much for your important feedbackWe very much regret that the issue has occurred.Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ? Again, I am extremely
sorry for the frustration this has caused you and hope that this will set things rightYours sincerely,Rosegal.com Customer Service
Dear ***,
Thank you for take your time to write this reviewWe apologize that you haven't received the parcelWould you mind to provide us your order number so that we could check for you?
Looking forward to hearing from youThank you for your
cooperation.Best Regards
Rosegal Customer Service
Dear ***,Thank you for recent commentsWe very much regret that the issue has occurred.We have cancelled your order as your requirement and refunded the payment for youAbout more details we have sent you an emailPlease check it and reply.Once again, we cannot
apologize enough for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for taking your time to write your reviewWe wish to let the customer know that we are extremely sorry for their disappointmentWe have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal
account and answer to us ?Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service
Dear *** ,
Thank you for taking your time to write your review
We have already completed the refund on 2016-11-**Please note that for a credit card refund it may take up to business days to process and appear in your accountThe exact length of time is dependent on your credit card company and is outside our control
Can you tell us if you have received the refund ?
Our team has reviewed your complaint and offered you a solution in the ticketCould you please answer us ?
If any question, please email to ***or submit a ticket here:***Yours sincerely,
Rosegal Customer Service
I ordered the Fashionable Halter Leopard Print Slimming Bikini Set For WomenI even had to message them to change the top to a small since I have a smaller chest and they were able to do this with no problem before my shipment went out! I love this siteI have also ordered Gerryda Quartz Watch withArabic Numbers Indicate Leather Watch Band for Women (Dark Brown) three different times because it was stolen once and lost onceThis watch is beautifulThe bathing suit tooWas a hit all summerShipping wasn't too badI got it within a month
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They are not telling the truthThere is no ticket number because it never would let me submit a claimAll they send is a form to electronically fill out but there is no way to submit itNo email addressNo phone numberAnd it looked like they had a way of getting my passwords when I tried to fill it outMy passwords that no one knows came up in textThey are criminalsIdentity theirI looked at online reviews and many others are having the same experienceTotal scamIf they are leget they should send me the size I orderedThey sent an XS instead of a XLI only ordered that size because reviews said they run so smallThere is no size on the garnetIt's purposely doneJust to get my credit card informationThe form they want you to fill out is so complexThey want you to download pictures of the garnetThey were showing my files on my computer when I clicked on it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
they have resolved nothing.I am not sure what the ticket is, there is no way to access themTis is same run around as before.I want my order, when I'd delivery? ? Simple, no ticket send me order and tell me it's on the way
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ***Thank you so much for your important feedback.I want to extend my sincere apologies for the problems you have experienced.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting
for your reply.Once again we apologize for any inconveniemce we may have causedYours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company has stated that they have issued a refund, there has been no such refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ***,Thank you for taking your time to write your reviewWe really appreciate the feedback.We very much regret that the issue has occurred.We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account
and answer to us ? Thank you very much for your cooperation.Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I have gotten the same response from them multiple times Every time they ask me to "visit them in the ticket" you have to log in and when I try, they say that I have to enter a valid email Ironically, that is the same email that they send me their correspondence This same thing has happened multiple times When I've read many other customers complaints they are exactly the same They do not want to communicate with you at all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear ***,
Thank you your feedbackLet me start by apologizing personally for your experience We really want to work with you to make this right
I have followed up your case and our team has solved it for you in the ticket
class="Apple-tab-span"> Can you please send us your reply ?
Once again, we cannot apologize enough for any inconveniences this case may have caused youThank you for your support and patience
Best Regards
Rosegal Customer Service
I actually had to laugh when I received my[for a better word]WAD of garbage.First of all the packaging.WOW,literally a coat and a [what was suppose to be a]sweater.A tightly balled up wad of shipping bag material with shipping tape wrapped all around like a 2yr old did the wrapping.I ordered a 2x coat,which fits my reg size daughter in law.And the sweater was a material that I do not recognize.Not sure it was of "EARTHLY"origin.If so it must have been of a chemical origin because the chemical odor was so strong that I contumplated sending it through national security before opening it.ABSOLUTE worst quality material ive ever seen.Lesson Learned!!!!! Rosegal,you ganked me for 52.00.I will now be the spokes person that speaks out,LOUD and CLEAR,DO NOT BUY FROM THIS CRAP SHOP!!!!!!!!!!!!
Dear ***,Thank you so much for your important feedbackWe very much regret that the issue has occurred.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your
reply.Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service
Dear *** ,
">Thanks so much for placing order with Rosegal.We apologize for any inconvenience and we also feel infrustrated about your order, but we hope we can help you the best
Please kindly note that you placed the order on 2016-11-** and we shipped the order on
2016-11-**The shipping usually takes 4-business days.
The precise shipping time can also be affected by factors such as customs,remote locations, peak shipping periods, Holidays and Festivals,inclement weather and operational issues impacting the shipping companyAs you are our valued customer , please kindly note that we are now arranging the refund of USD to your payment account first and you can check the refund in your account in 7-business days for credit card holders/hours for Paypal holders.
Please wait for your order patiently and if you receive the package later, you do not need to return the package as well.
Kindly note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, hours a day
We currently only have a phone line open for our US customersOur phone number is: * *** *** ***This service is available from 7:- 21:30.
Are you satisfied with our solution?
Once again , we wish to apologize for any inconvenience and we look forward to hearing from you.
You are a valued customer, and we are committed to providing you with the best service possible Best Regards
Rosegal Customer Service
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will not mark as resolved until I have a refundIf done right away, a refund would take at the most daysAnd that's extreme cases of it taking that long
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear *** ,
margin-bottom: 0pt;" class="p0">Thankyou for notifying us of your complaint and let me apologize for this situation.
Some of the item were back-ordered which has slow-down the delivery.Your case has been taken cared of by our support team.Could you please refer to your ticket?
If any question, please email to ***or submit a ticket here:***Yours sincerely,
Rosegal.com Customer Service
Dear ***,Thank you so much for your important feedbackWe very much regret that the issue has occurred.Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ? Again, I am extremely
sorry for the frustration this has caused you and hope that this will set things rightYours sincerely,Rosegal.com Customer Service
Dear ***,
Thank you for take your time to write this reviewWe apologize that you haven't received the parcelWould you mind to provide us your order number so that we could check for you?
Looking forward to hearing from youThank you for your
cooperation.Best Regards
Rosegal Customer Service
Dear ***,Thank you for recent commentsWe very much regret that the issue has occurred.We have cancelled your order as your requirement and refunded the payment for youAbout more details we have sent you an emailPlease check it and reply.Once again, we cannot
apologize enough for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for taking your time to write your reviewWe wish to let the customer know that we are extremely sorry for their disappointmentWe have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal
account and answer to us ?Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service
Dear *** ,
Thank you for taking your time to write your review
We have already completed the refund on 2016-11-**Please note that for a credit card refund it may take up to business days to process and appear in your accountThe exact length of time is dependent on your credit card company and is outside our control
Can you tell us if you have received the refund ?
Our team has reviewed your complaint and offered you a solution in the ticketCould you please answer us ?
If any question, please email to ***or submit a ticket here:***Yours sincerely,
Rosegal Customer Service
I ordered the Fashionable Halter Leopard Print Slimming Bikini Set For WomenI even had to message them to change the top to a small since I have a smaller chest and they were able to do this with no problem before my shipment went out! I love this siteI have also ordered Gerryda Quartz Watch withArabic Numbers Indicate Leather Watch Band for Women (Dark Brown) three different times because it was stolen once and lost onceThis watch is beautifulThe bathing suit tooWas a hit all summerShipping wasn't too badI got it within a month
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They are not telling the truthThere is no ticket number because it never would let me submit a claimAll they send is a form to electronically fill out but there is no way to submit itNo email addressNo phone numberAnd it looked like they had a way of getting my passwords when I tried to fill it outMy passwords that no one knows came up in textThey are criminalsIdentity theirI looked at online reviews and many others are having the same experienceTotal scamIf they are leget they should send me the size I orderedThey sent an XS instead of a XLI only ordered that size because reviews said they run so smallThere is no size on the garnetIt's purposely doneJust to get my credit card informationThe form they want you to fill out is so complexThey want you to download pictures of the garnetThey were showing my files on my computer when I clicked on it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
they have resolved nothing.I am not sure what the ticket is, there is no way to access themTis is same run around as before.I want my order, when I'd delivery? ? Simple, no ticket send me order and tell me it's on the way
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ***Thank you so much for your important feedback.I want to extend my sincere apologies for the problems you have experienced.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting
for your reply.Once again we apologize for any inconveniemce we may have causedYours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company has stated that they have issued a refund, there has been no such refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear ***,Thank you for taking your time to write your reviewWe really appreciate the feedback.We very much regret that the issue has occurred.We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account
and answer to us ? Thank you very much for your cooperation.Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I have gotten the same response from them multiple times Every time they ask me to "visit them in the ticket" you have to log in and when I try, they say that I have to enter a valid email Ironically, that is the same email that they send me their correspondence This same thing has happened multiple times When I've read many other customers complaints they are exactly the same They do not want to communicate with you at all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear ***,
Thank you your feedbackLet me start by apologizing personally for your experience We really want to work with you to make this right
I have followed up your case and our team has solved it for you in the ticket
class="Apple-tab-span"> Can you please send us your reply ?
Once again, we cannot apologize enough for any inconveniences this case may have caused youThank you for your support and patience
Best Regards
Rosegal Customer Service
I actually had to laugh when I received my[for a better word]WAD of garbage.First of all the packaging.WOW,literally a coat and a [what was suppose to be a]sweater.A tightly balled up wad of shipping bag material with shipping tape wrapped all around like a 2yr old did the wrapping.I ordered a 2x coat,which fits my reg size daughter in law.And the sweater was a material that I do not recognize.Not sure it was of "EARTHLY"origin.If so it must have been of a chemical origin because the chemical odor was so strong that I contumplated sending it through national security before opening it.ABSOLUTE worst quality material ive ever seen.Lesson Learned!!!!! Rosegal,you ganked me for 52.00.I will now be the spokes person that speaks out,LOUD and CLEAR,DO NOT BUY FROM THIS CRAP SHOP!!!!!!!!!!!!
Dear ***,Thank you so much for your important feedbackWe very much regret that the issue has occurred.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your
reply.Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service