I ordered several items from *** on 12/* I received less than half the order last week I did not get any update from them as to where the rest of my order is, and their website shows my order as "shipped." I have tried contacting them via their website and also have tried calling their customer service number several times They have not responded to my tickets - they show as "processing" even though they say they will respond to all inquiries within hours The first inquiry was days ago When I call their customer service number, I get a recording that says there is no customer service member available to take my call and to please leave a message, but then it says the mailbox is full and I can't leave a message Their online chat representatives are also never available Aside from my missing items, the items I did receive look nothing like the pictures portrayed on their website Also, this charge showed on my bank statement as a company operating from England, and the items came from Singapore
Dear ***,
0, 0)">Thank you for taking your time to write your review
We are so sorry that you have not receive the parcelWe are refunding you the full item price including the shipping cost 13.15USD on your payment account and you will receive the refund in hoursOur team has reviewed your complaint and offered you a solution in the ticketCould you please answer us ?
If any question, please email to *** or submit a ticket here:***Yours sincerely,
Rosegal Customer Service
Dear ***,
Thank you for take your time to write this reviewWe apologize that you haven't received the parcelWould you mind to provide us your order number so that we could check for you?
Looking forward to hearing from youThank you for your
cooperation.Best Regards
Rosegal Customer Service
Dear ***,Thank you so much for your important feedbackWe very much regret that the issue has occurred.Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ? Again, I am extremely
sorry for the frustration this has caused you and hope that this will set things rightYours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for recent commentsWe very much regret that the issue has occurred.We have cancelled your order as your requirement and refunded the payment for youAbout more details we have sent you an emailPlease check it and reply.Once again, we cannot
apologize enough for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for taking your time to write your reviewWe wish to let the customer know that we are extremely sorry for their disappointmentWe have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal
account and answer to us ?Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service
Dear *** ,
margin-bottom: 0pt;" class="p0">Thankyou for notifying us of your complaint and let me apologize for this situation.
Some of the item were back-ordered which has slow-down the delivery.Your case has been taken cared of by our support team.Could you please refer to your ticket?
If any question, please email to ***or submit a ticket here:***Yours sincerely,
Rosegal.com Customer Service
Dear *** ,
Thank you for taking your time to write your review
We have already completed the refund on 2016-11-**Please note that for a credit card refund it may take up to business days to process and appear in your accountThe exact length of time is dependent on your credit card company and is outside our control
Can you tell us if you have received the refund ?
Our team has reviewed your complaint and offered you a solution in the ticketCould you please answer us ?
If any question, please email to ***or submit a ticket here:***Yours sincerely,
Rosegal Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
they have resolved nothing.I am not sure what the ticket is, there is no way to access themTis is same run around as before.I want my order, when I'd delivery? ? Simple, no ticket send me order and tell me it's on the way
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They are not telling the truthThere is no ticket number because it never would let me submit a claimAll they send is a form to electronically fill out but there is no way to submit itNo email addressNo phone numberAnd it looked like they had a way of getting my passwords when I tried to fill it outMy passwords that no one knows came up in textThey are criminalsIdentity theirI looked at online reviews and many others are having the same experienceTotal scamIf they are leget they should send me the size I orderedThey sent an XS instead of a XLI only ordered that size because reviews said they run so smallThere is no size on the garnetIt's purposely doneJust to get my credit card informationThe form they want you to fill out is so complexThey want you to download pictures of the garnetThey were showing my files on my computer when I clicked on it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear ***Thank you so much for your important feedback.I want to extend my sincere apologies for the problems you have experienced.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting
for your reply.Once again we apologize for any inconveniemce we may have causedYours sincerely,Rosegal.com Customer Service
I ordered the Fashionable Halter Leopard Print Slimming Bikini Set For WomenI even had to message them to change the top to a small since I have a smaller chest and they were able to do this with no problem before my shipment went out! I love this siteI have also ordered Gerryda Quartz Watch withArabic Numbers Indicate Leather Watch Band for Women (Dark Brown) three different times because it was stolen once and lost onceThis watch is beautifulThe bathing suit tooWas a hit all summerShipping wasn't too badI got it within a month
Dear ***,Thank you for taking your time to write your reviewWe really appreciate the feedback.We very much regret that the issue has occurred.We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account
and answer to us ? Thank you very much for your cooperation.Yours sincerely,Rosegal.com Customer Service
Dear ***,
Thank you your feedbackLet me start by apologizing personally for your experience We really want to work with you to make this right
I have followed up your case and our team has solved it for you in the ticket
class="Apple-tab-span"> Can you please send us your reply ?
Once again, we cannot apologize enough for any inconveniences this case may have caused youThank you for your support and patience
Best Regards
Rosegal Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company has stated that they have issued a refund, there has been no such refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I have gotten the same response from them multiple times Every time they ask me to "visit them in the ticket" you have to log in and when I try, they say that I have to enter a valid email Ironically, that is the same email that they send me their correspondence This same thing has happened multiple times When I've read many other customers complaints they are exactly the same They do not want to communicate with you at all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear ***,Thank you so much for your important feedbackI want to extend my sincere apologies for the problems you have experienced.I have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Once again we
apologize for any inconveniemce we may have caused.Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I looked at the ticket online and you are asking me to return the items in a way that isn't possibleYou specify to not ship via DHL, which is the shipping method by which I can get a tracking numberThe regular mail option you require does not provide a tracking numberBoth methods cost more than the value of the items I'm returning, which makes me a very unhappy customerI would like a refund right away to resolve my issuePlease clarify how to do this.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I ordered several items from *** on 12/* I received less than half the order last week I did not get any update from them as to where the rest of my order is, and their website shows my order as "shipped." I have tried contacting them via their website and also have tried calling their customer service number several times They have not responded to my tickets - they show as "processing" even though they say they will respond to all inquiries within hours The first inquiry was days ago When I call their customer service number, I get a recording that says there is no customer service member available to take my call and to please leave a message, but then it says the mailbox is full and I can't leave a message Their online chat representatives are also never available Aside from my missing items, the items I did receive look nothing like the pictures portrayed on their website Also, this charge showed on my bank statement as a company operating from England, and the items came from Singapore
Dear ***,
0, 0)">Thank you for taking your time to write your review
We are so sorry that you have not receive the parcelWe are refunding you the full item price including the shipping cost 13.15USD on your payment account and you will receive the refund in hoursOur team has reviewed your complaint and offered you a solution in the ticketCould you please answer us ?
If any question, please email to *** or submit a ticket here:***Yours sincerely,
Rosegal Customer Service
Dear ***,
Thank you for take your time to write this reviewWe apologize that you haven't received the parcelWould you mind to provide us your order number so that we could check for you?
Looking forward to hearing from youThank you for your
cooperation.Best Regards
Rosegal Customer Service
Dear ***,Thank you so much for your important feedbackWe very much regret that the issue has occurred.Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ? Again, I am extremely
sorry for the frustration this has caused you and hope that this will set things rightYours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for recent commentsWe very much regret that the issue has occurred.We have cancelled your order as your requirement and refunded the payment for youAbout more details we have sent you an emailPlease check it and reply.Once again, we cannot
apologize enough for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for taking your time to write your reviewWe wish to let the customer know that we are extremely sorry for their disappointmentWe have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal
account and answer to us ?Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service
Dear *** ,
margin-bottom: 0pt;" class="p0">Thankyou for notifying us of your complaint and let me apologize for this situation.
Some of the item were back-ordered which has slow-down the delivery.Your case has been taken cared of by our support team.Could you please refer to your ticket?
If any question, please email to ***or submit a ticket here:***Yours sincerely,
Rosegal.com Customer Service
Dear *** ,
Thank you for taking your time to write your review
We have already completed the refund on 2016-11-**Please note that for a credit card refund it may take up to business days to process and appear in your accountThe exact length of time is dependent on your credit card company and is outside our control
Can you tell us if you have received the refund ?
Our team has reviewed your complaint and offered you a solution in the ticketCould you please answer us ?
If any question, please email to ***or submit a ticket here:***Yours sincerely,
Rosegal Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
they have resolved nothing.I am not sure what the ticket is, there is no way to access themTis is same run around as before.I want my order, when I'd delivery? ? Simple, no ticket send me order and tell me it's on the way
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They are not telling the truthThere is no ticket number because it never would let me submit a claimAll they send is a form to electronically fill out but there is no way to submit itNo email addressNo phone numberAnd it looked like they had a way of getting my passwords when I tried to fill it outMy passwords that no one knows came up in textThey are criminalsIdentity theirI looked at online reviews and many others are having the same experienceTotal scamIf they are leget they should send me the size I orderedThey sent an XS instead of a XLI only ordered that size because reviews said they run so smallThere is no size on the garnetIt's purposely doneJust to get my credit card informationThe form they want you to fill out is so complexThey want you to download pictures of the garnetThey were showing my files on my computer when I clicked on it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear ***Thank you so much for your important feedback.I want to extend my sincere apologies for the problems you have experienced.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting
for your reply.Once again we apologize for any inconveniemce we may have causedYours sincerely,Rosegal.com Customer Service
I ordered the Fashionable Halter Leopard Print Slimming Bikini Set For WomenI even had to message them to change the top to a small since I have a smaller chest and they were able to do this with no problem before my shipment went out! I love this siteI have also ordered Gerryda Quartz Watch withArabic Numbers Indicate Leather Watch Band for Women (Dark Brown) three different times because it was stolen once and lost onceThis watch is beautifulThe bathing suit tooWas a hit all summerShipping wasn't too badI got it within a month
Dear ***,Thank you for taking your time to write your reviewWe really appreciate the feedback.We very much regret that the issue has occurred.We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account
and answer to us ? Thank you very much for your cooperation.Yours sincerely,Rosegal.com Customer Service
Dear ***,
Thank you your feedbackLet me start by apologizing personally for your experience We really want to work with you to make this right
I have followed up your case and our team has solved it for you in the ticket
class="Apple-tab-span"> Can you please send us your reply ?
Once again, we cannot apologize enough for any inconveniences this case may have caused youThank you for your support and patience
Best Regards
Rosegal Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company has stated that they have issued a refund, there has been no such refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I have gotten the same response from them multiple times Every time they ask me to "visit them in the ticket" you have to log in and when I try, they say that I have to enter a valid email Ironically, that is the same email that they send me their correspondence This same thing has happened multiple times When I've read many other customers complaints they are exactly the same They do not want to communicate with you at all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear ***,Thank you so much for your important feedbackI want to extend my sincere apologies for the problems you have experienced.I have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Once again we
apologize for any inconveniemce we may have caused.Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I looked at the ticket online and you are asking me to return the items in a way that isn't possibleYou specify to not ship via DHL, which is the shipping method by which I can get a tracking numberThe regular mail option you require does not provide a tracking numberBoth methods cost more than the value of the items I'm returning, which makes me a very unhappy customerI would like a refund right away to resolve my issuePlease clarify how to do this.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***