I ordered mine on sept 5th still haven’t received it
It’s been almost a month and I haven’t received either outfit. Ordered for a wedding , but because of never receiving it, I had to go out and find another outfit. I knew take awhile, but a month? This is not worth it. At this point I’m tempted to ask for a refund, if I haven’t been scammed.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because they offered me a full refund but has not taken any other action yetOnce we get an address to where we can return the cheap clothing, and get a full refund, we will close this case In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear ***,Thank you for recent commentsI want to extend my sincere apologies for the problems you have experienced.I have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Again, I am extremely sorry for the frustration this has caused you and hope that this will set things rightYours sincerely,Rosegal.com Customer Service
I recently placed an order and paid for expedited shipping (- business days) After the 7th day I contacted the shipper and they stated that they were told by Rosegal that my package had a - business day window and that I needed to contact Rosegal When I did, they blamed the shipper and will not refund me for a service that I did not receive
Dear ***, Thank you for notifying us of your complaintI want to extend my sincere apologies for the problems you have experienced.We are here to help you For return policy, please refer to [redacted] We had applied refund for you and you could keep the item, please check your accountOnce again, we cannot apologize enough for any inconveniences this case may have caused youThank you for your support and patienceBest Regards Rosegal Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did respond to the email, immediatelyHowever, I have been told 15-business days before I get a refundI am leaving my complaint until the issue is resolved and the money is returned In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear herbert , Thanks so much for placing order with Rosegal.We apologize for any inconvenience and we also feel infrustrated about your order, but we hope we can help you the best Please kindly note that we shipped the order on [redacted] The shipping usually takes 7-business daysHowever, the precise shipping time can also be affected by factors such as customs,remote locations, peak shipping periods, Holidays and Festivals,inclement weather and operational issues impacting the shipping companyYou can track here: [redacted] with the tracking number [redacted] , as you can see your order has been delivered on [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Could you please tell us if you have received the order now? Kindly rest assured that if you still have not received your order after you check in your local post office We will surely offer you the right solution, either resend or refund We have opened a ticket about this issue in the ticket center, can you check and reply us there? Once again , we wish to apologize for any inconvenience and we look forward to hearing from you You are a valued customer, and we are committed to providing you with the best service possible Best Regards Rosegal Customer Service [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In your response sent via email, that as sent nearly two weeks ago, you indicated that my order had been shipped and would be received in short order You received payment for the merchandise nearly days ago, yet provided no evidence of delivery (i.e.; tracking number, etc)In the modern age of ecommerce, your organization has failed miserably to meet reasonable consumer expectationsIt defies all reason that a sweater that you received payment for nearly three calendar months ago has not been deliveredAre you waiting on a sheep to grow wool to be sheered and loomed? Did you strap the order to the back of a lazy turtle and expect it to swim the order across the sea??? Because neither suggested practice has yielded delivery of the order for which I have made payment to your organizationYour "word" noted in your email response is not good, your business practices are shady at best and I have engaged the American authorities - in the form of the Revdex.com - to intervene in your fraudulent business practices Issue a refund immediately to prevent any further legal actionThere are a great many opportunities via social media to communicate to other American consumers how fraudulently you practice business It is in our mutual best interest for you to refund the full amount that I paid you immediately, in good faith, several months ago...and I will consider the matter closed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: HelloThere was no solution madeAll that the seller had said was that they reviewed the cased and Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your replyCould you please answer us ? I am not sure what it means that they offered me a solution in the ticket??? Please help I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Dear [redacted] ,Thank you for taking your time to write your reviewWe very much regret that the issue has occurred.We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account and answer to us ?Once again we apologize for any inconveniemce we may have causedYours sincerely,Rosegal.com Customer Service
Dear ***, Thank you for notifying us of your complaintFirst, I want to offer my sincerest apologies to you for the issue I have followed up your case and our team has solved it for you in the ticket Can you please send us your reply ? Once again, we cannot apologize enough for any inconveniences this case may have caused youThank you very much for your cooperation Best Regards Rosegal Customer Service
Dear [redacted] , Thank your for your messageI want to extend my sincere apologies for the problems you have experienced.We are here to help you We have taken care of your complaint and offered a resolution via the ticket centerCould you please check your rosegal account and answer to us ? Once again, we cannot apologize enough for any inconveniences this case may have causedThank you for your support and patienceBest Regards Rosegal Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because Hello, Rosegal says they are not in control of shipper needing unwanted items shipped to China , nothing they can do about itNice companyI'm not going to be out of pocket for more money when the refund now stands at about $ Thanks for nothing and I remain dissatisfied but I no longer have any time to deal with you or them and flop needles [redacted] *mails back and forth for no apparent reason [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,Thank you so much for your important feedback.I want to extend my sincere apologies for the problems you have experienced.I have followed up your case and our team has solved it for you in the ticket.Can you please send us your reply ? Once again, we cannot apologize enough for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service
Dear ***,Thanks for providing your extremely valuable feedback to us.First, I want to offer my sincerest apologies to you for the issueWe can't find any record according all of your information.Could you please provide us your order number? Our order number stars with the letter "Z" and includes digital numbers.Then we will resolve the issue for you as soon as possible.Thank you very much for your collaborationYours sincerely,Rosegal.com Customer Service
Revdex.com:At this time, my complaint, ID [redacted] regarding Rosegal.com has been resolvedAfter they received my Revdex.com complaint and asked me to lie on a federal customs form they agreed to give me my refundThank you! Sincerely, [redacted] y, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Rosegal has stated that they resolved my complaint Their resolution was simply an email stating that they sent the package out but are willing to refund my money I have not received a package or a refund Therefore, I fail to see how this can be considered a resolution When either one, or both, appear, I will consider it resolved Best regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,Thank you for recent commentsI want to extend my sincere apologies for the problems you have experienced.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here: dear Rosel gal The link you sent me in your email is not a working link/url: [redacted] You are conveniently make it difficult to communicate with you in order not to cancel my order or refund my moneyDo you have a working email address that I can use to communicate with you? I originally contacted you at rose gal.com before you shipped the order and asked you to cancel itYou chose not to respond and you say you shipped the order our anywayThat is not right! Once we have received your reply, we will typically respond you within hours (except weekends and public holidays) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,Thank you for your valuable feedbackLet me start by apologizing personally for your experienceOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ? Once again we apologize for any inconvenience we may have caused.Yours sincerely,Rosegal.com Customer Service
If I receive it and I like it I will update my review, but not until I receive it.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because they offered me a full refund but has not taken any other action yetOnce we get an address to where we can return the cheap clothing, and get a full refund, we will close this case In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear ***,Thank you for recent commentsI want to extend my sincere apologies for the problems you have experienced.I have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Again, I am extremely sorry for the frustration this has caused you and hope that this will set things rightYours sincerely,Rosegal.com Customer Service
I recently placed an order and paid for expedited shipping (- business days) After the 7th day I contacted the shipper and they stated that they were told by Rosegal that my package had a - business day window and that I needed to contact Rosegal When I did, they blamed the shipper and will not refund me for a service that I did not receive
Dear ***, Thank you for notifying us of your complaintI want to extend my sincere apologies for the problems you have experienced.We are here to help you For return policy, please refer to [redacted] We had applied refund for you and you could keep the item, please check your accountOnce again, we cannot apologize enough for any inconveniences this case may have caused youThank you for your support and patienceBest Regards Rosegal Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did respond to the email, immediatelyHowever, I have been told 15-business days before I get a refundI am leaving my complaint until the issue is resolved and the money is returned In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear herbert , Thanks so much for placing order with Rosegal.We apologize for any inconvenience and we also feel infrustrated about your order, but we hope we can help you the best Please kindly note that we shipped the order on [redacted] The shipping usually takes 7-business daysHowever, the precise shipping time can also be affected by factors such as customs,remote locations, peak shipping periods, Holidays and Festivals,inclement weather and operational issues impacting the shipping companyYou can track here: [redacted] with the tracking number [redacted] , as you can see your order has been delivered on [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Could you please tell us if you have received the order now? Kindly rest assured that if you still have not received your order after you check in your local post office We will surely offer you the right solution, either resend or refund We have opened a ticket about this issue in the ticket center, can you check and reply us there? Once again , we wish to apologize for any inconvenience and we look forward to hearing from you You are a valued customer, and we are committed to providing you with the best service possible Best Regards Rosegal Customer Service [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In your response sent via email, that as sent nearly two weeks ago, you indicated that my order had been shipped and would be received in short order You received payment for the merchandise nearly days ago, yet provided no evidence of delivery (i.e.; tracking number, etc)In the modern age of ecommerce, your organization has failed miserably to meet reasonable consumer expectationsIt defies all reason that a sweater that you received payment for nearly three calendar months ago has not been deliveredAre you waiting on a sheep to grow wool to be sheered and loomed? Did you strap the order to the back of a lazy turtle and expect it to swim the order across the sea??? Because neither suggested practice has yielded delivery of the order for which I have made payment to your organizationYour "word" noted in your email response is not good, your business practices are shady at best and I have engaged the American authorities - in the form of the Revdex.com - to intervene in your fraudulent business practices Issue a refund immediately to prevent any further legal actionThere are a great many opportunities via social media to communicate to other American consumers how fraudulently you practice business It is in our mutual best interest for you to refund the full amount that I paid you immediately, in good faith, several months ago...and I will consider the matter closed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: HelloThere was no solution madeAll that the seller had said was that they reviewed the cased and Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your replyCould you please answer us ? I am not sure what it means that they offered me a solution in the ticket??? Please help I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Dear [redacted] ,Thank you for taking your time to write your reviewWe very much regret that the issue has occurred.We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account and answer to us ?Once again we apologize for any inconveniemce we may have causedYours sincerely,Rosegal.com Customer Service
Dear ***, Thank you for notifying us of your complaintFirst, I want to offer my sincerest apologies to you for the issue I have followed up your case and our team has solved it for you in the ticket Can you please send us your reply ? Once again, we cannot apologize enough for any inconveniences this case may have caused youThank you very much for your cooperation Best Regards Rosegal Customer Service
Dear [redacted] , Thank your for your messageI want to extend my sincere apologies for the problems you have experienced.We are here to help you We have taken care of your complaint and offered a resolution via the ticket centerCould you please check your rosegal account and answer to us ? Once again, we cannot apologize enough for any inconveniences this case may have causedThank you for your support and patienceBest Regards Rosegal Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because Hello, Rosegal says they are not in control of shipper needing unwanted items shipped to China , nothing they can do about itNice companyI'm not going to be out of pocket for more money when the refund now stands at about $ Thanks for nothing and I remain dissatisfied but I no longer have any time to deal with you or them and flop needles [redacted] *mails back and forth for no apparent reason [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,Thank you so much for your important feedback.I want to extend my sincere apologies for the problems you have experienced.I have followed up your case and our team has solved it for you in the ticket.Can you please send us your reply ? Once again, we cannot apologize enough for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service
Dear ***,Thanks for providing your extremely valuable feedback to us.First, I want to offer my sincerest apologies to you for the issueWe can't find any record according all of your information.Could you please provide us your order number? Our order number stars with the letter "Z" and includes digital numbers.Then we will resolve the issue for you as soon as possible.Thank you very much for your collaborationYours sincerely,Rosegal.com Customer Service
Revdex.com:At this time, my complaint, ID [redacted] regarding Rosegal.com has been resolvedAfter they received my Revdex.com complaint and asked me to lie on a federal customs form they agreed to give me my refundThank you! Sincerely, [redacted] y, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Rosegal has stated that they resolved my complaint Their resolution was simply an email stating that they sent the package out but are willing to refund my money I have not received a package or a refund Therefore, I fail to see how this can be considered a resolution When either one, or both, appear, I will consider it resolved Best regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,Thank you for recent commentsI want to extend my sincere apologies for the problems you have experienced.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here: dear Rosel gal The link you sent me in your email is not a working link/url: [redacted] You are conveniently make it difficult to communicate with you in order not to cancel my order or refund my moneyDo you have a working email address that I can use to communicate with you? I originally contacted you at rose gal.com before you shipped the order and asked you to cancel itYou chose not to respond and you say you shipped the order our anywayThat is not right! Once we have received your reply, we will typically respond you within hours (except weekends and public holidays) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,Thank you for your valuable feedbackLet me start by apologizing personally for your experienceOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ? Once again we apologize for any inconvenience we may have caused.Yours sincerely,Rosegal.com Customer Service