This website is a fraudThey advertise clothing that they do not have but rather sell you horribly made knock offs that hardly resemble anything like the clothingYou have to pay for a tracking number that is clearly a lieI tracked my package coming from hong kong to philadelphia to hawaii to china then to hawaii again and the package showed it came from NEW YORK!!!!! I ordered three things and only received twoBut the two I did get were 100% fakeThe images they use to advertise are stolen from all over, from other real clothing stores to fashion bloggers websitesThe return policy on their site is not what they go byThey will email you a totally different return policy if you contact themThey need to be stoppedgoogle "rose gal scam" and it's all over the internetDON'T BE FOOLEDDO NOT BUY FROM THEM
Dear [redacted] ,Thank you for your valuable feedback.Let me start by apologizing personally for your experience Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ? Once again, we cannot apologize enough for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service
Dear [redacted] , Thank you your feedbackI want to extend my sincere apologies for the problems you have experienced.We are here to help you Your case has been taken cared of by our support teamCould you please refer to your ticket? We have resolved it there and we are now awaiting for your replyOnce again, we cannot apologize enough for any inconveniences this case may have caused youThank you for your support and patience Best Regards Rosegal Customer Service
Dear [redacted] ,I want to start by thanking you for notifying us about the issueWe regret any inconvenience or frustration that your experience has caused youWe have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account and answer to us ?Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It will not be resolved until I get a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
This company advertises shipment claims and product qualityEmail received stated of products was shipped, the other to be shipped laterShipping took at least twice as long as advertised, product shipped was not what they stated and was of very poor qualityContacting the customer service department is not possible due to rerouting and error messagesI have never received my "shipped" product
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received the refund or the items as promisedSo no the complaint has not been taken care of In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear ***,I want to start by thanking you for notifying us about the issue. We are extremely sorry about the situation. I have followed up your case and our team has solved it for you in the ticket.Can you please send us your reply ? We value your patronage and wish to... continue serving you in the best way possible.Yours sincerely,Rosegal.com Customer Service
SCAM! DO NOT buy anything from this website, and honestly, I would like to see this site SHUT DOWN! I feel awful that the items I purchased were probably hand sewed together by a child in China:( The look of the website and models is so deceiving, it looks like a legit US company But it is not I paid for one item I never even received, another item is supposed to be a dress, but is a shirt, and the other item is very much for a child as well I'm sending my feedback to [redacted] and asking them to stop marketing this company as they are fraud
Dear [redacted] , Thank you for your response. We had replied you at ticket No: [redacted] , please keep communication there. Thank you for your support and understanding. Best Regards Rosegal Customer Service
In order to have a successful experience with RoseGal you need to know a few things. 1. Before buying anything inspect the images well and look to see if the garment pictures dont look the same as the what the model is wearing if there is an image of a model. This lets you know your about to buy a reproduction so it wont be exactly the same. 2. Make sure you check the sizing information for each piece! These are Asian sizes and will be a lot smaller then what you're used to in North America. 3. Trust that you will get what you pay for.. If something is costing next to nothing is not going to be amazing quality. There are many higher end items on the site that cost what most clothes do. 4. If you choose the free shipping expect it to take months to arrive. If you purchase shipping it will come via DHL and arrive in days. Overall I've had all pleasant experiences with RoseGal because I know what I'm getting myself into.. You have to be a cautious and smart shopper when buying from discount sites! I just had another great experience with them and received my bathing suit a few days after ordering it and I'm really happy with the quality and price. It was exactly as shown in the images.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The response I got is that I should go to the post office and ask if they have my packageThe company should be responsible to insure I get what I paid for, they didn't have a problem charging my card days after I place the order, me in the mean while I'm still waiting months later In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,Thank you for your valuable feedbackLet me start by apologizing personally for your experienceOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ? Once again, we cannot apologize enough for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service
Dear [redacted] ,Thank you for your important feedback.I want to extend my sincere apologies for the problems you have experienced.I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ? Again, I am extremely sorry... for the frustration this has caused you and hope that this will set things right. Yours sincerely,Rosegal.com Customer Service
Dear [redacted] ,I want to start by thanking you for notifying us about the issueWe regret any inconvenience or frustration that your experience has caused youI have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Thank you very much for your cooperation.Yours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for your valuable feedbackWe regret any inconvenience or frustration that your experience has caused youOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ? Thank you for your support and patience.Yours sincerely,Rosegal.com Customer Service
This company is a scam I ordered on 12***-close to $in products to be expedited free shipping to be received in 3-days and it's now 12-**-and still no package and I had an additional charge to my credit card without my authorizationThere is no way to get a hold of any one there via phone I've attempted to call their customer service several time to only get a busy signal
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is PROVISIONALLY satisfactory to me and the matter has been resolved FOR NOWThe response I sent to the company is as follows:
This is acceptableI appreciate you making up for your website falsely representing the shipping time for my orderI will give until February *** for my item to be deliveredIf it is not by then, I will expect my order to be cancelled and to be given a refund for the balance of what I paid.Thank you for your prompt attention to this matterSo the matter is still pending its full resolution, and we will see if they comply by the deadline they gave me of February ***
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They have offered me originally 10% back, then 20% back and now 40$They have not specified yet if that is 40$ USD or CADI will wait and see if it is in fact USD since that is the currency I paid with from the beginingThis issue is not resolved yetPlease see attached message from Rosegal to me in their customer service 'chat'.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
This website is a fraudThey advertise clothing that they do not have but rather sell you horribly made knock offs that hardly resemble anything like the clothingYou have to pay for a tracking number that is clearly a lieI tracked my package coming from hong kong to philadelphia to hawaii to china then to hawaii again and the package showed it came from NEW YORK!!!!! I ordered three things and only received twoBut the two I did get were 100% fakeThe images they use to advertise are stolen from all over, from other real clothing stores to fashion bloggers websitesThe return policy on their site is not what they go byThey will email you a totally different return policy if you contact themThey need to be stoppedgoogle "rose gal scam" and it's all over the internetDON'T BE FOOLEDDO NOT BUY FROM THEM
Dear [redacted] ,Thank you for your valuable feedback.Let me start by apologizing personally for your experience Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ? Once again, we cannot apologize enough for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service
Dear [redacted] , Thank you your feedbackI want to extend my sincere apologies for the problems you have experienced.We are here to help you Your case has been taken cared of by our support teamCould you please refer to your ticket? We have resolved it there and we are now awaiting for your replyOnce again, we cannot apologize enough for any inconveniences this case may have caused youThank you for your support and patience Best Regards Rosegal Customer Service
Dear [redacted] ,I want to start by thanking you for notifying us about the issueWe regret any inconvenience or frustration that your experience has caused youWe have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account and answer to us ?Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It will not be resolved until I get a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
This company advertises shipment claims and product qualityEmail received stated of products was shipped, the other to be shipped laterShipping took at least twice as long as advertised, product shipped was not what they stated and was of very poor qualityContacting the customer service department is not possible due to rerouting and error messagesI have never received my "shipped" product
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received the refund or the items as promisedSo no the complaint has not been taken care of In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear ***,I want to start by thanking you for notifying us about the issue. We are extremely sorry about the situation. I have followed up your case and our team has solved it for you in the ticket.Can you please send us your reply ? We value your patronage and wish to... continue serving you in the best way possible.Yours sincerely,Rosegal.com Customer Service
SCAM! DO NOT buy anything from this website, and honestly, I would like to see this site SHUT DOWN! I feel awful that the items I purchased were probably hand sewed together by a child in China:( The look of the website and models is so deceiving, it looks like a legit US company But it is not I paid for one item I never even received, another item is supposed to be a dress, but is a shirt, and the other item is very much for a child as well I'm sending my feedback to [redacted] and asking them to stop marketing this company as they are fraud
Dear [redacted] , Thank you for your response. We had replied you at ticket No: [redacted] , please keep communication there. Thank you for your support and understanding. Best Regards Rosegal Customer Service
Product not as advertisedNot shipped in time promisedCompany not responding to email to return product I am convinced this company is a total scam
In order to have a successful experience with RoseGal you need to know a few things. 1. Before buying anything inspect the images well and look to see if the garment pictures dont look the same as the what the model is wearing if there is an image of a model. This lets you know your about to buy a reproduction so it wont be exactly the same. 2. Make sure you check the sizing information for each piece! These are Asian sizes and will be a lot smaller then what you're used to in North America. 3. Trust that you will get what you pay for.. If something is costing next to nothing is not going to be amazing quality. There are many higher end items on the site that cost what most clothes do. 4. If you choose the free shipping expect it to take months to arrive. If you purchase shipping it will come via DHL and arrive in days. Overall I've had all pleasant experiences with RoseGal because I know what I'm getting myself into.. You have to be a cautious and smart shopper when buying from discount sites! I just had another great experience with them and received my bathing suit a few days after ordering it and I'm really happy with the quality and price. It was exactly as shown in the images.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The response I got is that I should go to the post office and ask if they have my packageThe company should be responsible to insure I get what I paid for, they didn't have a problem charging my card days after I place the order, me in the mean while I'm still waiting months later In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,Thank you for your valuable feedbackLet me start by apologizing personally for your experienceOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ? Once again, we cannot apologize enough for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service
Dear [redacted] ,Thank you for your important feedback.I want to extend my sincere apologies for the problems you have experienced.I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ? Again, I am extremely sorry... for the frustration this has caused you and hope that this will set things right. Yours sincerely,Rosegal.com Customer Service
Dear [redacted] ,I want to start by thanking you for notifying us about the issueWe regret any inconvenience or frustration that your experience has caused youI have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Thank you very much for your cooperation.Yours sincerely,Rosegal.com Customer Service
Dear ***,Thank you for your valuable feedbackWe regret any inconvenience or frustration that your experience has caused youOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ? Thank you for your support and patience.Yours sincerely,Rosegal.com Customer Service
This company is a scam I ordered on 12***-close to $in products to be expedited free shipping to be received in 3-days and it's now 12-**-and still no package and I had an additional charge to my credit card without my authorizationThere is no way to get a hold of any one there via phone I've attempted to call their customer service several time to only get a busy signal
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is PROVISIONALLY satisfactory to me and the matter has been resolved FOR NOWThe response I sent to the company is as follows:
This is acceptableI appreciate you making up for your website falsely representing the shipping time for my orderI will give until February *** for my item to be deliveredIf it is not by then, I will expect my order to be cancelled and to be given a refund for the balance of what I paid.Thank you for your prompt attention to this matterSo the matter is still pending its full resolution, and we will see if they comply by the deadline they gave me of February ***
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They have offered me originally 10% back, then 20% back and now 40$They have not specified yet if that is 40$ USD or CADI will wait and see if it is in fact USD since that is the currency I paid with from the beginingThis issue is not resolved yetPlease see attached message from Rosegal to me in their customer service 'chat'.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***