Ross Fitchner Home Repairs

Dear Mr [redacted] ,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear [redacted] Per your membership agreement purchased on 11/16/06, your membership is eligible for an annual dues increase after the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience We value your loyalty and believe even with the increase, you are still getting the best value and access to all Sport (Active and Fit-Lite level) clubs nationwide based on your access level Please note that any variances in pricing, access, terms and conditions, etcare based on the type of membership purchased, as well as when/where it was purchased by the member as pricing/promotions may vary by club locationAs such, we are unable to verify what type of membership your friends purchased with Hour FitnessAdditionally, due to privacy laws, we would not be able to discuss the terms of their agreement with youWe can only speak of the terms and conditions of the membership product purchased by you.On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead Yours in Fitness, Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Thank you for the list of the clubs I may use but the [redacted] club is not on the list and my husband is allowed to go there Again, I feel that I am should have equal rights I should have access to the same clubs my husband has as our membership agreements are nearly identical (although I pay more per month than he does).Regards, [redacted] ***

Dear [redacted] Our records indicate that the local Club Manager has contacted you in follow up to your concernShould you have any questions, please let us know Yours in Fitness, Hour Fitness Corporate

Dear [redacted] We have received a copy of your comments that were filed with the Better Business Bureau and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible We take feedback very seriously and sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Unfortunately we are unable to reach you to discuss this matterAt your earliest convenience, please contact the local Club Manager by calling the phone provided in the voice-mails they have left you We thank you for your patience while resolving this matter and look forward to speaking with you soon Yours in Fitness,Hour Fitness Corporate

Dear Ms***,Our records indicate that the local District Manager, as well as a Member Care Specialist from our office, has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were not able to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voice mails.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear [redacted] Unfortunately, we are unable to reach you by phone to discuss this matterAt your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care SpecialistWe look forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr [redacted] ,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they are working with you to resolve your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear [redacted] Our records indicate that your concern has been addressed by the local Club ManagerShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com: The business was quick to respond and very willing to work with me on a resolution to complaint ID [redacted] that was fair and satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear [redacted] *** Our records indicate that your concern has been addressed by our officeIf you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have provided them a solution to my issues which would be not requesting me to pay for any additional membership with them and including a refund after Feb 10th when I was injured.Regards, [redacted]

Dear [redacted] Our records indicate that you spoke with a Member Care Specialist from our office on 5/26/at which time the terms of your prepaid membership agreement were thoroughly reviewed and it was confirmed that your prepaid membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPer Section 3(c) of your membership agreement, Hour will not increase your Initial Annual Renewal Amount of your prepaid agreement but may increase all subsequent annual renewal amountsThe 3-5% increase reference is for monthly payment agreements only During your most recent conversation with our office, as well as the telephone conversation you previously had with our office on June 10, 2015, the exception made to your annual prepaid renewal rate for last year was a one-time exception and was made as a gesture of goodwill based on the miscommunication that you inadvertently received by a Member Service agent Our records indicate that you were clearly advised by two different Member Care Specialists located at the corporate office that the reference to the right to increase 3-5% increase is for monthly membership agreements only and does not apply to your annual prepaid membershipAdditionally, you were advised that after the exception made for your renewal payment, you are eligible for future annual renewal increases per the terms of your prepaid agreement We hope that this brings some clarification to your concern as well as the terms of the membership agreement that you purchased with Hour Fitness Sincerely, Hour Fitness Corporate Office

Dear [redacted] Per your membership agreement purchased on 08/15/07, your membership is eligible for an annual dues increase after the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience We value your loyalty and believe even with the increase, you are still getting the best value and access to approximately clubs nationwide based on your access level On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead Yours in Fitness, Hour Fitness Corporate

Dear [redacted] Our records indicate that your concern has been addressed by our office Should you have any further questions, please let us knowWe thank you for being a member and wish you continued success with your future fitness goals.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] Our records indicate that your concern has been resolved by our officeShould you have any further questions or concerns regarding this matter, please let us know.We wish you continued success with your health and fitness goals.Promoting Health and Fitness, Hour Fitness Corporate

Dea [redacted] Thank you for the follow up.Our records indicate that you recently spoke with the local District Manager who has successfully addressed your concernShould you have any further questions or concerns regarding this matter, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear [redacted] Our records indicate that your concern has been resolved by the local Club Manager Should you have any questions, please let us knowPromoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] Unfortunately we are still unable to reach you by phone to discuss this matter At your earliest convenience, please contact us by calling the phone number provided in the recent voice-mail left for you by the local District Manager.We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know. Promoting Health and Fitness,24 Hour Fitness Corporate Office