Ross Fitchner Home Repairs

Dear [redacted] Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know Yours in Fitness, Hour Fitness Corporate

Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in response to the additional comments you provided to the Revdex.com, and they have resolved your concern Sincerely, Hour Fitness Corporate Office

Dear [redacted] We have received a copy of your comments that were filed with the RevDex.com Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us know We wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They did not address any thing, Did you give my money back, then please provide the evidencePlease stop lying, that's not going to workI will take you to the court.Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.No solution or any serious reply to my legitimate request what so ever.Regards, [redacted]

Dear [redacted] Per your membership agreement, your membership is eligible for an annual dues increase after the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience We value your loyalty and believe even with the increase, you are still getting the best value for access to approximately clubs nationwide based on your access level On behalf of Hour Fitness, we thank you for your valued business and we look forward to helping you with your fitness journey in the years ahead Yours in Fitness, Hour Fitness Corporate

Dear Mr***,Our records indicate that the local District Manager has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Ms [redacted] ,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to reach youA detailed message was left advising you of the action taken, as well as the refund issued to your accountShould you have any further questions, please contact us by calling the phone number provided in our voice mail.Promoting Health and Fitness,Hour Fitness Corporate Office

I wanted to inform Revdex.com that my issue with Hour Fitness was resolvedThis is case # [redacted] They gave me a total refund.My name is [redacted] ** Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept that the fee can be increase at any time for any amount My co-workers who has the same deal as I did still have the same fee amount of $49/yr In fact a friend who I signed up and has a better deal ($29/yr) and he pays $15/month for super sports club access, does not have an increase in his annual fee.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Dear [redacted] Our records indicate that your concern has since been addressed by our officeShould you have any further questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] , Our records indicate that your feedback was sent to the local Club Manager for review and follow upThe Club Manager will in touch with you shortly to review the terms of your purchase and answer any questions you may have in reference to your Hour Fitness membership and upgrade agreementsShould you have any questions, please let us know.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] Unfortunately, we are unable to reach you by phone to discuss this matter as there is no answer when calling the phone number provided, and we are unable to leave a messageAt your earliest convenience, please provide an alternate phone number where we may reach youWelook forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office [redacted]

Dear [redacted] Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know. Promoting Health and Fitness, 24 Hour Fitness Corporate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below *I received a call from someone, but my issue was not resolvedShe just listened to what I had to say and that was itAt the end of the conversation she promised to send me an electronic version of my contract but I am yet to receive it I had to call corporate separate times and they both promised to send me a copy of my contractIt wasn't until the 3rd call that I made last week that I finally received a copy of the contractBased on the conversation, they were not taking into account that I paid $of a pre-paid feeAlso, the contract stated that this was use of active AND sport fitness centersThe only way this would be resolved is for my original contract to be honored - $upfront and 30/year for lifetime Thank you, [redacted] ***

Dear Mr [redacted] ,Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com and they have provided you with the appropriate contact information for assistance with your additional questions and concernsSincerely,Hour Fitness Corporate

Dear Ms [redacted] ,Our records indicate that the the Operations Manager of your local club has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they are unable to reach you and discuss your concernAt your earliest convenience, please contact us by calling the phone number provided in their voice mailsWe look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As indicated in my previous message, Hour Fitness has not agreed to honor what their representative told us when we purchased the membership Although the membership agreement contains a clause permitting annual renewal increases, their representative told us that for a large upfront fee, we would only have to pay an annual renewal rate of $99, and the rate would never increase (this was apparently a very common practice by Hour Fitness representatives - to get people to sign up for memberships, pay large up front fees, and promise that the annual renewal rate would never increase (for example, see [redacted] Under California law (Riverisland Cold Storage, IncvFresno-Madera Production Credit Assn(2013) Cal.4th 1169), evidence, other than the actual contract, can also be considered to show what the parties actually agreed to, and to show that there were misrepresentations made when entering into the contract By increasing our fees now, we feel that Hour Fitness misrepresented the membership we purchased when we paid the large up front fee Hour Fitness also claims that the fee increase was "an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience." However, at my club, I have not noticed any "steps" taken to ensure a "clean, friendly, well-maintained club experience." So, this explanation does not even come close to addressing my complaint.In the end, I would have hoped that as members that paid their dues on time for several years, and according to the terms of the membership as explained to us when we purchased the agreement, Hour Fitness would treat us fairly and honor what their representative told us about only having to pay an annual renewal rate of $99.Regards, [redacted] ***

Dear Ms [redacted] ,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office