Ross Fitchner Home Repairs

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The voicemail your corporate employee left me gave a wrong numberThe number she gave in the voicemail goes to a Toyota customer support line Please send me the number to call again, either through this messaging system or through another phone call tomorrow

Dear [redacted] We have received a copy of your comments that were filed with the RevDex.com Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us know We wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Mr***,Our records indicate that the local District Manager has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.No solution or any serious reply to my legitimate request what so ever.Regards, [redacted]

Dear Ms [redacted] , We have reviewed your comments filed with the Revdex.com and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any misunderstanding that may have occurred to detract from our level of service or our facilities Pursuant to your signed agreement purchased on 04/14/15, you purchased a Keep Fit Commitment, All Club Sport membership which gives you access to over club locations nationwide As referenced in your membership agreement, your membership allows you access to All Fit-Lite, Express Clubs, Active Clubs and Sport Clubs which does not include access to Super Sport and Ultra Sport level club locations As such, if you wish to access any of our Super Sport or Ultra Sport locations, you are required to upgrade your membership We hope that this brings some clarification to your concern, as well as the terms of the membership agreement that you purchased with Hour Fitness We wish you continued success with your health and fitness goals Yours in Fitness, Hour Fitness Corporate

Dear [redacted] Per your membership agreement, your membership is eligible for an annual dues increase after the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience We value your loyalty and believe even with the increase, you are still getting the best value for access to approximately clubs nationwide based on your access level On behalf of Hour Fitness, we thank you for your valued business and we look forward to helping you with your fitness journey in the years ahead Yours in Fitness, Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They did not address any thing, Did you give my money back, then please provide the evidencePlease stop lying, that's not going to workI will take you to the court.Regards, [redacted]

Dear Ms [redacted] ,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to reach youA detailed message was left advising you of the action taken, as well as the refund issued to your accountShould you have any further questions, please contact us by calling the phone number provided in our voice mail.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear [redacted] Our records indicate that your concern has since been addressed by our officeShould you have any further questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below *I received a call from someone, but my issue was not resolvedShe just listened to what I had to say and that was itAt the end of the conversation she promised to send me an electronic version of my contract but I am yet to receive it I had to call corporate separate times and they both promised to send me a copy of my contractIt wasn't until the 3rd call that I made last week that I finally received a copy of the contractBased on the conversation, they were not taking into account that I paid $of a pre-paid feeAlso, the contract stated that this was use of active AND sport fitness centersThe only way this would be resolved is for my original contract to be honored - $upfront and 30/year for lifetime Thank you, [redacted] ***

I wanted to inform Revdex.com that my issue with Hour Fitness was resolvedThis is case # [redacted] They gave me a total refund.My name is [redacted] ** Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Dear [redacted] Unfortunately, we are unable to reach you by phone to discuss this matter as there is no answer when calling the phone number provided, and we are unable to leave a messageAt your earliest convenience, please provide an alternate phone number where we may reach youWelook forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept that the fee can be increase at any time for any amount My co-workers who has the same deal as I did still have the same fee amount of $49/yr In fact a friend who I signed up and has a better deal ($29/yr) and he pays $15/month for super sports club access, does not have an increase in his annual fee.] Regards, [redacted] ***

Dear [redacted] Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know. Promoting Health and Fitness, 24 Hour Fitness Corporate

Dear [redacted] , Our records indicate that your feedback was sent to the local Club Manager for review and follow upThe Club Manager will in touch with you shortly to review the terms of your purchase and answer any questions you may have in reference to your Hour Fitness membership and upgrade agreementsShould you have any questions, please let us know.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As indicated in my previous message, Hour Fitness has not agreed to honor what their representative told us when we purchased the membership Although the membership agreement contains a clause permitting annual renewal increases, their representative told us that for a large upfront fee, we would only have to pay an annual renewal rate of $99, and the rate would never increase (this was apparently a very common practice by Hour Fitness representatives - to get people to sign up for memberships, pay large up front fees, and promise that the annual renewal rate would never increase (for example, see [redacted] Under California law (Riverisland Cold Storage, IncvFresno-Madera Production Credit Assn(2013) Cal.4th 1169), evidence, other than the actual contract, can also be considered to show what the parties actually agreed to, and to show that there were misrepresentations made when entering into the contract By increasing our fees now, we feel that Hour Fitness misrepresented the membership we purchased when we paid the large up front fee Hour Fitness also claims that the fee increase was "an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience." However, at my club, I have not noticed any "steps" taken to ensure a "clean, friendly, well-maintained club experience." So, this explanation does not even come close to addressing my complaint.In the end, I would have hoped that as members that paid their dues on time for several years, and according to the terms of the membership as explained to us when we purchased the agreement, Hour Fitness would treat us fairly and honor what their representative told us about only having to pay an annual renewal rate of $99.Regards, [redacted] ***

Dear Mr [redacted] ,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Thank you for the list of the clubs I may use but the [redacted] club is not on the list and my husband is allowed to go there Again, I feel that I am should have equal rights I should have access to the same clubs my husband has as our membership agreements are nearly identical (although I pay more per month than he does).Regards, [redacted] ***

Dear Ms [redacted] ,Our records indicate that the the Operations Manager of your local club has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they are unable to reach you and discuss your concernAt your earliest convenience, please contact us by calling the phone number provided in their voice mailsWe look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office