Ross Fitchner Home Repairs

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted] find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]
 
The local Club Manager has confirmed with our office that he has contacted you and made arrangements to meet you in the club in order to address your feedback and successfully resolve your concern. Should you have any further questions or require additional assistance, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that a representative from our office has contacted you in follow up to your feedback and they are currently working with you to address your concern. Should you have any further questions regarding this matter, please let us know.Promoting Health and Fitness, 24...

Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for the list of the clubs I may use but the [redacted] club is not on the list and my husband is allowed to go there.  Again, I feel that I am should have equal rights.  I should have access to the same clubs my husband has as our membership agreements are nearly identical (although I pay more per month than he does).Regards,[redacted]

Dear [redacted]
Our records indicate that your concern has since been addressed by our
office.  Should you have any further
questions, please let us know.
We wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate...

Office

Dear [redacted]Our records indicate that your concern has been resolved by the local Club Manager.  Should you have any further questions, please let us know. Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concern. Should you have any questions, please let us know. 
Sincerely,24 Hour Fitness Corporate

Dear [redacted]Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com and addressed your feedback regarding your monthly membership dues.
Should you have any questions, please let us know.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 [redacted] from 24 Hr called me.  The are refunding the first 2 payments for $533.28 via check.  She claims 24 Hr did not charge my credit card and did not receive payment for the 3rd charge after my membership was canceled.  I checked with my credit card company and was informed that 24 Hr fitness , Carlsbad CA submitted the charge. They told me they have to wait at least 60 days to allow the dispute with 24 HR to respond.  So once the check is received (and clears the bank) and the credit card charge is resolved, then I will let you know.  At this point it is only partially resolved.  any questions, feel free to contact me. thanksRegards,[redacted]

Revdex.com:I have reviewed the response made by the business in...

reference to complaint ID [redacted] and have determined that this proposed action does not fully resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1. The business DID provide refund of yearly fees not disclosed
2. The business DID provide partial refund of overpaid membership and partial credit towards future membership for those amounts unable to be refunded at the club level
3. The business DID NOT provide notice that an updated policy would protect their members from fraudulent activities as carried out by their employees and representatives. As a result of a 2-year fight with the business and numerous ignored requests from the corporate office including refusal to provide chain-of-command complaint contacts,  I requested:
" That 24 hour would put in place a policy that would inform consumers when an Employee acting on their behalf to set up contracts, is fired for setting up fraudulent accounts so that the issues can be thoroughly addressed in a timely manner."
This particular burden WAS NOT met. This is crucial to fair business practices and consumer protection and rights. This is equally as important as providing remedy for fraudulent billing- to address the emotional duress inflicted by the business in their initial refusal and inadequacy with resolving the complaint in a timely manner, having known that their employee committed fraud. A policy to contact victims of fraud when known, should be the burden of the business and not the victim.
Regards,[redacted]

Dear [redacted]Our records indicate that the local General Manager has contacted you and resolved your concern. 
Should you have any questions, please let us know.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Yours in Fitness,24 Hour Fitness Corporate

Dear Ms. [redacted],Our records indicate that a Member Care Specialist has attempted to contact you regarding the comments you provided to the Revdex.com. Unfortunately, they were unable to speak with you. At your earliest convenience, please contact us by calling the phone number provided...

in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello,  
This is a follow up email on the conversation we had this morning about my complaint with 24 Hour Fitness.
I closed this complaint by mistake as I did not realize that accepting this message would result in closing the case. I was not given a phone number to contact 24 Hour Fitness and was not refunded for the disputed amount.
Please let me know if there is any further information or detail that I can provide. My phone number is [redacted] or you can reach me at   [redacted]
 
Thanks,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not yet been reimbursed the money that was taken out of my bank account, after the Operations Manager kicked me out of the gym without a reason, and I cancelled my membership. Then, I was lied over and over about the money being put back in my account, then that a check was going to be sent, then that it will be sent, then that it was sent, etc, etc...  Never received my money or an apology for the horrible and unacceptable treatment I received after 24 years of membership.So, no. It has not been solved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As you can see, by 24 hour's response, they are not offering any resolve. I was explained the conditions of the membership by their assistant manager, [redacted].  Now 24 hour does not want to honor those conditions.Please note that I am not the only 24 hour patron who has filed a complaint with the Revdex.com regarding this situation. Many of us were scammed. Moreover, they ignored me until Revdex.com became involved. Even then 24 hour ignored the Revdex.com, with the Revdex.com having to send them many notifications of non-response. The only way to resolve this issue is for them to honor what I was told, i.e., annual dues of $29 for as long as I remain a member, or they can refund me all the money I have paid them thus far, i.e., $895.They will not do either. They are only willing to do nothing at all.
Regards,
[redacted]

Dear [redacted]
Unfortunately we are unable to reach you by phone to discuss this matter. ...

At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.
We thank
you in advance for your patience while resolving this matter
and look forward to speaking with you soon.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear Mr. Kakavas,Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]