Ross Fitchner Home Repairs

Dear Ms. [redacted],Our records indicate that the Regional Vice President of your local club has contacted you in follow up to your comments provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour...

Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The response from 24 Hour Fitness is a complete lie.  [redacted] from the [redacted] office called me on Monday, May 9, 2016.  I was at work and was unable to pick up my cell phone.  On my lunch break, I returned the call.  He was not available.  On Tuesday, May 10, 2016, I called [redacted] again and once again he was not available.  I left a message.  I spoke with [redacted] yesterday, May 12, 2016.  Nothing was resolved, except an apology.  I stand by my complaint that this business is horrible and their customer service is even worse.Regards,[redacted]

Dear[redacted]
Unfortunately, we are unable to reach you in follow up to the feedback you provided to the Revdex.com. At your earliest convenience, please contact us by calling the phone number provided in the voicemails left by the local District Manager.
We look forward to...

speaking with you soon.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Dear [redacted]
Our records indicate that a Member Care Specialist has contacted
you in follow up to the additional comments you provided to the RevDex.com. Another follow up call was placed today (12/7/15) at which time you were
provided all pertinent details related to the...

resolution of your son's membership
concern.
Sincerely,24 Hour Fitness Corporate

Dear Mr. [redacted],
The District Manager of your local club has confirmed that they
have contacted you in follow up to the additional comments you provided to the
Revdex.com. 
As per your conversation with the District Manager, we have
investigated your feedback. We are sorry to hear that you are not
satisfied with the outcome. However, as a company, we feel that we have made a
good faith effort in addressing your concern. Additionally, as a former 24 Hour
Fitness employee, you are aware of company rules and policies. As such, our
position remains the same at this time based on our findings.
Sincerely,24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A representative from 24 Hour Fitness contacted me by phone for details regarding my complaint on 11/1/17, I was told the issue would be escalated to a District Manager that would be contacting within 3-5 business days to discuss a resolution, to date I have not received a call.
Regards,
[redacted]

Dear [redacted],Our records indicate that your concern has been addressed by our office.  Should you have any questions, please let us know. Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received a follow up on how the issue was resolved. I received one phone call from the gym manager, with a promise to rectify the situation and to call me back with how he resolved it. He had not followed through on his promise and the corporate offices have failed to act on any sort of disciplinary action toward the trainers involved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  The business has re-activated my membership with the same annual fee as prior.   I consider this matter including the complaint to be resolved in a satisfactory matter.
Regards,
[redacted]

Dear [redacted]Our records indicate that a representative from our office has contacted you in follow up to your feedback and they are currently working with you towards a resolution to your concern. Should you have any questions, please let us know.Promoting Health and Fitness, 24 Hour...

Fitness Corporate Office

Dear[redacted]
Our records indicate that, per your recent conversation with the local Club Manager, they have addressed your feedback related to the local club and are working to address any outstanding items at club level. 
We thank you for being a member...

and wish you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Yours in Fitness,24 Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in...

reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My concern wasn't resolved at all.  I was told by office that the rates hike was the decision by headquarter and I could not make any negotiation at all.  I basically either to pay the additional $100 asking price, or leave the club.  I have no choices so I ended up pay additional $100.   I asked the office if they could guarantee no rate hike for another few years, but the office say they could not guarantee that either.   I refuse to close this compliant and like to keep it opened.   Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Dear [redacted]
Our records indicate that the local General Manager has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your feedback regarding the conditions of your local club.
Should you have any questions, please let us...

know.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Dear [redacted]
Our records indicate that you have contacted by a Member Care Specialist from our office in follow up to your feedback filed with the Revdex.com. As per your request, we have ordered a copy of your agreement and will contact you once received.  
We thank you...

for your patience.
Yours in Fitness,
24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]3, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern at the Revdex.com, regarding complaint ID [redacted] with 24 Hour Fitness...

has been satisfactorily resolved. 24 Hour Fitness has issue a check for a reasonable amount of my unused membership time.
24 Hour fitness has amicably settled the issue. Check has been received via mail.
Thank you for your assistance.
[redacted]

Dear [redacted]
Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.
We thank
you for being a member...

and look forward to hearing from you soon.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear Mr. Tran,
Please be advised that the local District Manager has made attempts to reach you by phone and 9/4 and 9/8; however they were not able to reach you or leave a message as the voice mailbox is still not set up. At your earliest convenience, please contact your local Club Manager for further assistance.Promoting Health and Fitness, 24 Hour Fitness Corporate Office