Ross Fitchner Home Repairs

There's a limit in which the amount can be increased, and this is over that limit.

Dear [redacted]Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This complaint purposely deceived their customs. I talked to a lot of customers who are in the same situation and they don't speak or read English. The number of complaint against this company is underestimated since a lot of people who were deceived don't even know how to speak English. Who will help them?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business response was to have a local club manager talk to me. The club manager for the [redacted] location contacted me, and asked that I
meet with her to discuss this complaint. During our meeting, she
explained the specific criteria, all hidden and unknown to members, that
were necessary to be granted access to the replacement Super Sport in
[redacted] club after the original Active in [redacted] club closed. I did
not go to the Active in [redacted] before it closed because it was located further than
the Active in [redacted] so I obviously did not qualify nor did I dispute access to that
club.  I told her I had significant attendance to the Active in [redacted]
before it closed, but was still not granted access to the replacement
Super Sport. She recalled that an upgrade offer of (<$5/month) was
given to those who wanted access to the Super Sport in [redacted] after the
Active in [redacted] closed. I was never presented with such an offer
despite the Active in [redacted] club being my primary gym, in terms of
proximity and high volume of visits, before it closed. Also, I told her
that I visited the Active in [redacted] significantly before it closed, but
was not given access to the Super Sport that replaced it. She had no
information to provide regarding the [redacted] location, but did say that my home
gym, the location where I first purchased/began my membership, may have
been one of the many criteria to be grandfathered in. What is the
purpose of an assigned home gym when I have unrestricted access to all
Active and Sport clubs? For clarification, I said I began my membership
in [redacted] in 2007, along with 4 friends, because it was a more central
location for us to meet even though I lived in [redacted] at the time and have since 2006. We each
purchased the All Club Sport which gave us access to all Active and
Sport level clubs; Sport level clubs generally have newer and more
exercise equipment and facilities in better quality and larger
quantities than Active clubs. I explained that I could have gone to the nearest Sport
club, but intentionally made the Active in [redacted] my primary workout
location because was closest in proximity and travel time. The [redacted] location was the closest while four other locations were about equally distant. That I was not concerned with the quality and quantity of the equipment, but wanted the shortest commute per workout. My meeting ended with the club manager saying that because I did
not meet the criteria for the Active in [redacted] I will not be given access to the [redacted]
Super Sport, and can pay more to upgrade my membership for Super Sport
access otherwise go elsewhere.It wasn't
until after those Active clubs closed that I began putting together
small pieces of information that were revealed by various employees of
24 Hour Fitness through multiple attempts to approach and resolve the
issue. I remember when I first began my membership there were no Super Sport clubs in a 20 mile radius, but today there are at least 5. The situation remains where I can
no longer access three of the five closest locations, two of them were
where I had a high volume of visits, because those locations were closed
and reopened as Super Sport clubs above my membership level. I can only
pay more or travel much further to another non Super Sport location.Thank you for your time and any assistance.
Regards,
[redacted]

Dear [redacted]Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corproate

Dear [redacted]Our records indicate that your request has been forwarded to the local Club Manager for review and follow up. If you do not receive a response within the next 3 business days, please let us know.We thank you for your patience while resolving this matter.Yours in Fitness,24 Hour...

Fitness Corporate

Dear [redacted]Our records indicate that the local Club Manager has contacted you in follow up to your concern. If you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate

Dear [redacted]
We have received a copy of your comments that were filed with the...

RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office.  Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response I received by 24 hour fitness indicates that the local club has been unsuccessful in their attempts to contact me, however, this claim is not accurate.  I had only received one voicemail on 10/27/15 from [redacted] who claimed to be the new manager at the [redacted] location.  I called back on the same day and was advised that he was in a meeting and left my information for him to call me back.  I did not receive a callback.  I made a second attempt to contact [redacted] the following day and was advised that he was no longer with the company and spoke to the interim manager, [redacted].  On 10/28/15, I briefly summarized my issue with [redacted] and he advised me that he would need to speak with the district manager due to the monetary value of my request.  He advised me that he hoped to get back to me by Friday, however, that did not happen.  I called again on Monday 11/2/15 to follow-up with [redacted] and was advised that he was in California all week for meetings.  I received this email message response on Thursday, 11/5/15, suggesting that I was the one that was unable to be reached.  I called again today, 11/9/15 in another attempt to reach [redacted] and get closure for this issue.  Once again, he was in a meeting and I left a message to call me back and I have not heard from him yet this evening.  Clearly, I am not the difficult one to reach.  The constant turnover in management at this location coupled with the unresponsiveness to multiple messages left for callback have caused the delay in resolution, not my inability to return a voicemail.]   
Regards,
[redacted]

Dear [redacted]
Our records indicate
that a Member Care Specialist from our office has contacted you and is currently working with you regarding your concern.  
If you have any
questions, please let us know.
Promoting Health and
Fitness,24 Hour Fitness
Corporate...

Office

Dear Ms. [redacted],Our records indicate that the the Operations Manager of your local club has attempted to contact you in follow up to the comments you provided to the Revdex.com. Unfortunately, they are unable to reach you and discuss your concern. At your earliest convenience, please...

contact us by calling the phone number provided in their voice mails. We look forward to speaking with you soon!Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been
resolved by our office.  Should
you have any further questions, please let us know. 
We wish you continued success with your future
fitness endeavors.
Promoting Health and Fitness, 
24 Hour Fitness...

Corporate Office

Dear [redacted]
Unfortunately, we are unable to reach you in follow up to the telephone conversation you had with our office on 11/10/16. At your earliest convenience, please contact us by calling the phone number provided by our Member Care Specialist. 
We look forward to speaking with you...

soon.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that a representative from our office has contacted you in follow up to your feedback and they are currently working with you towards a resolution to your concern. Should you have any questions, please let us know.Promoting Health and Fitness, 24 Hour...

Fitness Corporate

Dear [redacted]
Our records indicate that your concern has been resolved by the local Club Manager.  Should you have any further questions,
please let us know. 
We thank you for being a member and wish you continued success with your future
fitness goals.
Promoting...

Health and Fitness, 
24 Hour Fitness Corporate Office

My situation has been resolved.  I was allowed to have the same options as my husband with our memberships.
 
Thank you very much for your time and efforts in resolving this dispute

Dear Mr. [redacted],Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com. Unfortunately, they were unable to speak with you. At your earliest convenience, please contact us by calling the phone number provided in...

their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that your concern has since been addressed by the local Club Manager.  Should you have any questions, please let us know. Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Per your membership
agreement purchased on 11/16/06, your membership is eligible for an annual
dues increase after the initial prepaid term. Please note that
this increase was not a decision which we took lightly. However, it was an
important and necessary step to ensure we provide all of our members with a
clean, friendly, well-maintained club experience. 
We value your loyalty
and believe even with the increase, you are still getting the best value and
access to all Sport (Active and Fit-Lite level) clubs nationwide based on your
access level.
Please note that any variances in pricing, access, terms and conditions, etc. are based on the type of membership purchased, as well as when/where it was purchased by the member as pricing/promotions may vary by club location. As such, we are unable to verify what type of membership your friends purchased with 24 Hour Fitness. Additionally, due to privacy laws, we would not be able to discuss the terms of their agreement with you. We can only speak of the terms and conditions of the membership product purchased by you.On behalf of 24 Hour
Fitness, we thank you for your valued business and look forward to helping you
with your fitness journey in the many years ahead.
Yours in Fitness, 
24 Hour Fitness Corporate

Dear
Mr. [redacted],
We
have reviewed your comments filed with the RevDex.com and sincerely apologize for
any misunderstanding that may have occurred to detract from our level
of service or our facilities.
Pursuant
to your signed agreement, your membership is eligible for
an annual dues increase after the initial prepaid term. Please
note that this increase was not a decision which we took lightly. However, it
was an important and necessary step to ensure we provide all of our members
with a clean, friendly, well-maintained club experience. 
We
value your loyalty and believe even with the increase, you are still getting
the best value for access to approximately 450 clubs nationwide based on your
access level.
On
behalf of 24 Hour Fitness, we thank you for your valued business since 2007 and
we look forward to helping you with your fitness journey in the many years
ahead.
Yours
in Fitness, 
24 Hour Fitness Corporate