RSM Entertaintment

I have received the complaint from Mrs [redacted] regarding her daughter [redacted] ’s membership, purchase with Sun Tan City On April 11th, Mrs [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Frederica location for $per month plus taxPer the membership agreement that was signed in the salon by Mrs [redacted] and Ms [redacted] , all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services As of June 17th, Mrs***’s membership with Sun Tan City was terminatedIn addition, we have submitted a refund request for Mrs [redacted] to be reviewed Loyal customers are the key to any company’s success so it is my hope that Mrs [redacted] will continue to utilize our servicesI have appropriately noted Mrs***’s concerns and have forwarded them to the proper management team to ensure they are addressed

I have received the complaint from Ms***’s regarding her membership, purchase with Sun Tan City On July 2nd, Ms***’s purchased a month to month open-ended agreement that allowed them once a day tanning services at our Winchester location for $per month plus taxPer the membership agreement that was signed in the salon by Ms***’s, all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services As of August 7th, Ms***’s membership with Sun Tan City was refunded, due to an incorrect prepaymentWe have issued Ms [redacted] a refund, back to her credit card Loyal customers are the key to any company’s success so it is my hope that Ms***’s will continue to utilize our servicesI have appropriately noted Ms***’s concerns and have forwarded them to the proper management team to ensure they are addressed

I have received the complaint from Ms [redacted] regarding his membership, purchase with Sun Tan CityOn February 6th, Ms [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Smyrna location for $per month plus taxPer the membership agreement that was signed in the salon by Ms [redacted] , all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused servicesAs of July 31st, Ms [redacted] ’s membership with Sun Tan City was frozenSun Tan City does charge non-sufficient fundsIf Ms [redacted] see’s any other charges besides the $freeze charge, she needs to contact her bank in regards to those chargesLoyal customers are the key to any company’s success so it is my hope that Ms [redacted] will continue to utilize our servicesI have appropriately noted Ms [redacted] concerns and have forwarded them to the proper management team to ensure they are addressedSincerely, [redacted] Director of Client Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My daughter is years of age She was born in and I had to come in and sign for her to get the membership and I also had to come into the salon to cancel the membership This response does not surprise me because Suntan City does not maintain correct records I still have yet to hear from a manager as I requested to your main office the day I filed this complaint It's all excuses with this company! Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I would be more than happy with that but still today, September 21st, nothing has been credited back to my [redacted] card [redacted] card had sent me a new a few months back due to the fact they thought my account may have been compromised So the expiration date changed to [redacted] and the security code on the back is My card # is [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Unfortunately, I do not recall the exact date, as that was over years ago However, it would have been toward the end of the month when I purchased services as I was instructed that "as long as I called and cancelled my membership prior to the months end, I would not be charged for any additional months." Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have requested a refund for the charges I received in May AND June of This issue BEGAN in May and I was charged until I fully cancelled this card (even though my membership was terminated on April 29, 2016) I want a refund for both charges of $that are fraudulent and unauthorized I have attached the statements This should total to $ I have already negotiated the charges with my bank regarding the late fees so a refund for those charges is not requested There is no reason why I should not be refunded the TOTAL amount of $for the fraud that has occurred on my account due to inefficiency and fraudulent action of this business There is no reason why this old card should have been charged AT ALL and I request a refund for both charges Again I will take the remaining balance to court if I do not receive a refund for both fraudulent charges Regards, [redacted]

I have received the complaint from Ms [redacted] her membership purchase with Sun Tan City.Ms [redacted] ’s membership was purchased April 7th, totaling $Ms [redacted] utilized her membership for a total of months Typically, when a refund request is submitted for a yearly membership, the monthly membership rate equivalent to the membership type is multiplied by how many months the services was used and that total is deducted from the total that was paid for the membershipIn Ms [redacted] ’s case this totaled $After further review, Sun Tan City has made the decision to submit an additional refund request for Ms [redacted] and calculating the refund differentlySun Tan City has taken the total amount paid for the yearly membership and divided that total by twelve months totaling $and multiplying that total by the seven months of used services totaling $This amount was deducted from the total paid and an additional refund was submitted in the amount of $(due to Ms [redacted] already receiving a refund in the amount of $57.16)Therefore, Ms [redacted] will be refunded a total of $285.62.We hope this fully resolved Ms [redacted] ’s issues

We have received and reviewed the complaint made by Mr [redacted] regarding the freeze credits on his Sun Tan City accountTypically when clients cancel a membership while it is in a frozen status, the client will lose the credit they would normally receive back as an in store credit if they were to unfreeze their account and continue servicesAs a courtesy Sun Tan City has submitted a refund request totaling $for Mr [redacted] to be reviewed for the total amount of freeze payments he madeIt is our hope that this resolves Mr [redacted] 's concerns

I have received the complaint from Ms [redacted] regarding her membership, purchase with Sun Tan City On May 31st, Ms [redacted] purchased a month agreement that allowed them once a day tanning services at our [redacted] location for $per month plus taxPer the membership agreement that was signed in the salon by Ms***, all Sun Tan City memberships require at least automatic payments before the client is able to cancel the membership and there are no refunds for unused services As of August 8th, Ms***’s membership with Sun Tan City has been frozenPer the document that we have on file for Ms***, June was her first required payment, while May would have been her last required paymentsSince we froze Ms***’s membership as a courtesy, whenever she decided to unfreeze her account, she will have to keep her membership active until she has met her required payments Loyal customers are the key to any company’s success so it is my hope that Ms [redacted] will continue to utilize our servicesI have appropriately noted Ms [redacted] concerns and have forwarded them to the proper management team to ensure they are addressedTell us why here

I have received the complaint from Ms [redacted] regarding her membership, purchase with Sun Tan City On March 20th, Ms [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Hillcrest location for $per month plus taxPer the membership agreement that was signed in the salon by Ms [redacted] , all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services As of July 14th, Ms [redacted] ’s membership with Sun Tan City was terminatedAs a one-time courtesy, a refund request was submitted for $for the month of May, due to her daughter’s account never being frozen Loyal customers are the key to any company’s success so it is my hope that Ms [redacted] will continue to utilize our servicesI have appropriately noted Ms [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed Sincerely, [redacted] Director of Client Services

September 9th, I have received the complaint from Mr [redacted] regarding his membership, purchase with Sun Tan CityOn July 16th, Mr [redacted] purchased a Tan until The End of the Year, that allowed them once a day tanning services at our Zionsville location for $plus taxAs of September 9th, Mr [redacted] ’s membership with Sun Tan City was terminatedA refund has been submitted in the amount of $196.90, back to Mr [redacted] ’s card that was used to make this purchaseThe standard refund process takes at least 7-business daysLoyal customers are the key to any company’s success so it is my hope that Mr [redacted] will continue to utilize our servicesI have appropriately noted Mr [redacted] concerns and have forwarded them to the proper management team to ensure they are addressedSincerely, [redacted] Director of Client Services

I have received the complaint from Ms [redacted] regarding his membership, purchase with Sun Tan CityAs of June 17th, Ms***’s membership with Sun Tan City was terminatedMs [redacted] spoke with the district manager of the Encore location, and a refund request was submitted for Ms***The refund request was submitted for $62.46, which the client agreed to Loyal customers are the key to any company’s success so it is my hope that Ms [redacted] will continue to utilize our servicesI have appropriately noted Ms [redacted] concerns and have forwarded them to the proper management team to ensure they are addressedSincerely, [redacted] Director of Client Services

We have reviewed [redacted] complaint in regards to her visit in the salon as well with our customer serviceWe apologize for any inconvenience this has caused her and we have emailed her concerns over to the proper managementOur Flex memberships $plus tax, gives full unlimited access each month for the instant membershipOur clients get billed on the first of each monthWhen our clients join, you only pay for the remainder of the month, since the payment for the next month deducts on the firstOur long term commitment for $plus tax, works the same way except a month contractLoyal customers are key to any company’s success so it is my hope that [redacted] will continue to utilize our servicesI have appropriately noted [redacted] concerns and have forward them over to the proper management team to ensure they are reviewed

I have received the complaint from Ms [redacted] regarding his membership, purchase with Sun Tan City The bank statement that we have from Ms [redacted] shows a rejected NSF FEE- Item ReturnedWhich means Ms [redacted] ’s bank charged her a late charge, since her original payment was not able to process throughThis is not something we refund for, since this was not a fault on Sun Tan City Loyal customers are the key to any company’s success so it is my hope that Ms [redacted] will continue to utilize our servicesI have appropriately noted Ms [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed

I have received the complaint from Ms [redacted] regarding her membership purchase with Sun Tan City On March 30th, Ms [redacted] purchased a month to month open-ended membership agreement with Sun Tan City that allowed her once per day tanning at our Maryville locationAs noted in Ms***’s membership agreement that was signed on the day of purchase all Sun Tan City memberships require at least one full automatic payment prior to cancelling and they are open-ended, therefore payments will continue until the membership is cancelled or frozenThe agreement also states that Sun tan City does not refund for unused services As of June 6th, a representative at the Customer Service Department for Sun Tan City submitted a Glow Card totaling $was issued to Ms [redacted] for her June’s membership paymentMs [redacted] was satisfied with this resolution Loyal customers are the key to any company’s success so it is my hope that Ms [redacted] will continue to utilize our servicesI have appropriately notes Ms***’s concerns and have forwarded them to the proper management team to ensure they are addressed

We have reviewed the complaint from Ms [redacted] regarding her membership purchase with Sun Tan CityOn June 27th, Ms [redacted] purchased a month to month open-ended membership agreement that allowed her once per day tanning for $per month plus taxAs noted in the membership agreement, signed by Ms***, all memberships with Sun Tan City are open-ended so payments will continue until the membership is cancelled or frozen and there are no refunds for unused servicesMs [redacted] utilized her membership monthly until September 30th, when her membership was cancelledAlso, in July Ms [redacted] purchased upgrade points, Buy Get 100, that would allow her to utilize the dark and/or hydration options in our Sunless tanning optionMs [redacted] used the upgrade points that were paid for therefore there is no refund she is eligible forThe remaining upgrades and Sunless visit will remain on Ms***'s account with Sun Tan City and can be used with any active membershipWe hope this helps Ms [redacted] and she considers using our services again in the future

[redacted] [redacted] RevDex.com: I have reviewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Thanks again for taking time to respond As I mentioned, the debit card used for my transaction with Sun Tan City was canceled and it can not be used for a refund Please let me know your plan for refunding the $ Can you mail a check to my home address? Regards, [redacted]

I have received the complaint from Mrs [redacted] regarding her membership, purchase with Sun Tan City On May 13th, Mrs [redacted] purchased a month to month open-ended agreement that allowed her once a day tanning services at our Henderson location for $per month plus taxPer the membership agreement that was signed in the salon by Mrs***, all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services As of June 16th, Mrs***’s membership with Sun Tan City was terminatedWe have issued Mrs [redacted] a glow card since we do not refund for unused servicesGlow Cards can be used at any Sun Tan City location and spends the same as cash Loyal customers are the key to any company’s success so it is my hope that Mrs [redacted] will continue to utilize our servicesI have appropriately noted Mrs***’s concerns and have forwarded them to the proper management team to ensure they are addressed