Rugport Rugs

September 8, Dear *** ***: Thank you for notifying us that *** *** continues to have difficulty in obtaining the requested information. Roxanne, the Borrower Experience Advocate working on *** ***’s complaint, had reached out to *** *** directly on August 31, to assist with resolving the issues she has been experiencing. Roxanne was unable to get in touch with *** ***, but left a message instead. You may be assured that an additional response has been prepared and will be mailed to *** *** shortly. The formal response contains Roxanne’s direct contact information, should *** *** have any additional questions or concerns Best Regards, Jessica N*** Borrower Experience Advocate Team American Education Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have not recieved updates that my credit report with the bureas has been update with removing the day late payment
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I do have a question will you contact me with their resolution?
Regards,
*** ***

July 29, Dear *** ***: While we regret the concerns received in *** ***’s complaint, we sincerely appreciate the opportunity to resolve them. Rest assured this inquiry has been assigned to Matthew, a member of our Borrower Experience Advocate Team, who is diligently
working toward a resolution. We take all concerns included in the complaint very seriously. Please be advised that additional research is being conducted at this time and a formal response will be sent to *** ***’s attention shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N*** Borrower Experience Advocate Team Lead American Education Services

11/12/
Dear *** ***:
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them. Rest assured that this
inquiry has been assigned to a member of our Research Specialist Team who is
diligently
working toward a resolution.
We take all concerns included in the complaint very seriously. Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services

May 26, Dear *** ***: While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve them. You may be assured that *** ***’s complaint was forwarded to the Pennsylvania Higher Education Assistance Agency (PHEAA)
for review and responseA formal response will be sent to *** ***’s attention shortly. We sincerely appreciate the opportunity to assist in resolving *** ***’s concernsIf you have any additional questions or concerns, please let us know Best Regards, Consumer Relationship Analyst Team American Education Services

On October 8, 2015, I paid the private students I had serviced with AES in fullI had never missed or been late with a payment for the entire time I had these loans serviced with AESInstead of reporting these loans as paid in full AES reported the loans as days late with TransUnion and
***This incorrect and spiteful action by AES has now placed me in a position where my current employment is in danger of being terminated unless I can reasonably explain why AES took this il-legal action.Remove the in-correct entry from my credit report with *** and ***

August 11, 2017 Dear *** ***:While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA
formal response will be sent to *** *** shortly, along with our contact information, should any additional concerns arise. Best Regards, Consumer Relationship Analyst TeamAmerican Education Services

December 15, 2016Dear Ms***:While we regret the concerns included in Ms***’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Borrower Experience Advocate Team, who is diligently researching this issueA formal
response will be sent to Ms*** shortly, along with our contact information, should any additional concerns arise. Best Regards, Borrower Experience Advocate TeamAmerican Education Services

November 18, Dear Ms***: While we regret the concerns received in Ms***’s complaint, we sincerely appreciate the opportunity to resolve them. Rest assured this inquiry has been assigned to Maria, a member of our Borrower Experience Advocate Team, who is
diligently working toward a resolution. We take all concerns included in the complaint very seriously. Please be advised that additional research is being conducted at this time and a formal response will be sent to Ms***’s attention shortly, along with contact information to our office, should any additional concerns arise Best Regards, Nathan H*** Borrower Experience Advocate Lead American Education Services

Yes, I am the cosignerThe reason for my complaint is the high interest on the loanThe interest on this loan presently is 13.5% and $a day And when you do the calculations for the daily interest ,over the length of the contractIt is astronomicalIf my calculations are correct, it
will cost me approximately $ 21,in interest aloneNot to mention that the length of this loan is not complete until I would like to have the interest rate greatly reduced, along with the length of time for the loan

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution does not satisfy my concern and was not addressed to date
Regards,
*** ***

3/25/
Dear *** ***:
Thank you for
notifying us of *** ***’s continued concerns regarding his educational
loan account, serviced by our office.
You may be assured that Borrower Experience Advocate, Georga, has
contacted *** *** directly to discuss the formal response and the
concerns identified in his previous complaints.
Please also know that *** *** was provided with direct contact
information, should any additional concerns arise. We look forward to continuing a sound
business relationship with *** *** in the future. If you have any additional questions or
concerns, please let us know
Best Regards,
Jessica N***
Borrower Experience
Advocate Lead
American Education
Services

June 23, 2017 Dear *** ***: While we regret the concerns included in Mr***’s complaint, we sincerely appreciate the opportunity to resolve them. You may be assured that Mr***’s complaint was forwarded to the Pennsylvania Higher Education Assistance Agency (PHEAA) for
review and responseA formal response will be sent to Mr***’s attention shortly. We sincerely appreciate the opportunity to assist in resolving Mr***’s concernsIf you have any additional questions or concerns, please let us know. Best Regards, Consumer Relationship Analyst TeamAmerican Education Services

November 3,
Dear *** ***:
While we regret the concerns included in *** ***’ complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal
response will be sent to *** *** shortly, along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
American Education Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me ONLY if the promises made by Peter Solomon are kept. My account was to be put on DO NOT PAY AHEAD STATUS permanently, all large sum payments will be appropriately allocated per my written instructions, and that when I request for my loans to be re-disclosed that they will be. I do find it fishy that each time they reply via the Revdex.com, they provide zero detail other than someone will reach out to me.
Regards,
*** *** ***

9/4/
Dear *** ***:
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them. Rest assured that this
inquiry has been assigned to a member of our Research Specialist Team who is
diligently working
toward a resolution.
We take all concerns included in the complaint very seriously. Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services

9/11/
Dear *** ***:
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them. Rest assured that this
inquiry has been assigned to a member of our Research Specialist Team who is
diligently working
toward a resolution.
We take all concerns included in the complaint very seriously. Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***]
Complaint: ***
I am rejecting this response because:this is not a resolutionWhat they sent were just copies of documentsNO Resolution, no way to make a resolutionNothing! All I want is for the loans to be a) put back in deferment as they should be or b) for a reasonable payment arrangement to be madeTaking $a month out of my check is not reasonableNo one wants to come to a resolution they just keep circling around the issueJust address what happenedSomeone on their end screwed up, just fix itNo I do it accept them just sending me copies of paperwork! Do something!
Regards,
*** ***

11/12/Dear *** ***: While we regret the concerns received in this complaint, we sincerely appreciate the opportunity to resolve themRest assured that this inquiry has been assigned to a member of our Research Specialist Team who is diligently working toward a resolutionWe take all
concerns included in the complaint very seriouslyPlease be advised that the Research Specialist Team member will be providing a formal letter shortly, along with contact information to our office, should any additional concerns ariseBest Regards, Jessica N***Research Specialist Team LeadAmerican Education Services