Rumpke Waste & Recycling Reviews (%countItem)
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Rumpke Waste & Recycling Rating
Address: 3990 Generation Dr, Cincinnati, Ohio, United States, 45251-4906
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I have called twice and have been waiting nearly 2 months to have a recycling fan removed from my property.
June 11, 2019
Revdex.com
Attn: Ms***
1 E. Fourth St., Suite 600
Cincinnati, OH 45202
Complaint ID: ***
***
***
***
Dear Ms.,
Thank you for the opportunity to address concerns presented by Ms.. First and foremost, weapologize for the experience. We take matters like this one very seriously.
We have contacted Ms. and removed the recycling cart as of June 10, 2019. The situation has been resolved.
We value Ms. business and appreciate her patience.
Sincerely,
Jan K
Rumpke Waste and Recycling
Dayton Region Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
We pay Rumpke Tire Recycling every week to come dispose of our bad tires for our tire shop and the way it is supposed to be done is the person driving the truck and picking up the tires is supposed to have us sign the invoice stating we agree to the tires and the amount of tires collected. Well we have on camera that the driver the last few times has wrote out that he picked up more tires than he actually did, and also he signed his name where we are supposed to sign and verify the pickup. So the truck driver has been charging us for more tires than we have and he is not even taking the amount of tires that he puts on our invoice. Also we have been having problems with the drivers not following procedure with their company and our policy as well. Needs to be solved and us get paid back what we paid them for tires we never even got disposed of, Which we believe this is been going on for few months now we just haven't looked fully into the security system yet but we do know the last 4 or 5 pickups have been wrong amounts they charge us for and it is making our business going bankrupt it is that drastic....
Te May 29, 2019
Revdex.com
Attn: ***
1 E. Fourth St., Suite 600
Cincinnati, OH 45202
RE: Complaint number ***
***
***
***
Dear Ms.,
Thank you for the opportunity to address Mr.’s complaint. *** has been a Rumpke customer since 2003. Rumpke values the relationship and wants to reach an agreeable solution.
Upon receiving notification of this complaint, Rumpke’s Regional Safety Manager visited *** Service to investigate. We also closely reviewed the history associated with this account and verified that weekly tire counts are consistent and typically correspond to seasonal variances. The account history also confirmed a customer request for collection of excess tires on April 5, 2019.
To ensure fairness and service accuracy moving forward, a Rumpke representative, along with a ***’s *** employee, will perform a tire count prior to all future tire collections.
We appreciate Mr.’s inquiry and greatly value his business. We look forward to providing him tire recycling services for years to come.
Please contact me if additional information is necessary.
Sincerely,
Carolyn M
Rumpke Waste & Recycling
Customer Service Manager
Cincinnati Region
ll us why here...
The trash men skipped my house during trash collection on Friday. I called Rumpke as soon as they opened Friday morning and was told to leave the trash out as the drivers would be back by my house to pick up since they were still in the neighborhood. They never came. So I called again Monday morning and was told I had to allow 48 business hours for pick up and to continue leaving the trash out. When they didn't come Monday, I called again Tuesday morning after the 48 hours had expired and was told the issue was being escalated and my trash should be picked up by the end of the day, so leave it out again.
I am now on day six with trash sitting in front of my house and no pick up in sight. No one has called, I feel like they have completely blown me off.
April 19, 2019
Revdex.com
Attn: ***
1 E. Fourth St., Suite 600
Cincinnati, OH 45202
RE: Complaint number ***
***
***
***
Dear Ms.,
Thank you for the opportunity to address Mr.’s concerns. First and foremost, we apologize for his experience and undue frustration.
We have reviewed Mr.’s account and have noted some areas for internal improvement. According to our records, we were scheduled to return and remove the trash on Friday, April 12, 2019 and failed to complete the task. We sincerely apologize for our error. We have applied a credit for one month of service to Mr.’s account for the inconvenience.
We appreciate Mr.’s inquiry and greatly value his business. We look forward to providing him with trash service for years to come.
Please contact me if additional information is necessary.
Sincerely,
Carolyn M
Rumpke Waste & Recycling
Customer Service Manager
Cincinnati Region
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Good morning,It appears I need to reopen this complaint. Rumpke offered to resolve the complaint by issuing a credit for the previous month, but I have instead received a notice saying I am past due, even after being told we were current when I originally called them about our pickup being missed.Photo of the letter I received is attached,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
May 2, 2019
Revdex.com
Attn: ***
1 E. Fourth St., Suite 600
Cincinnati, OH 45202
RE: Complaint number ***
***
***
***
Dear Ms.,
Thank you for the opportunity to address Mr.’s concerns. First and foremost, we apologize for his experience and undue frustration.
Rumpke agreed to issue a one-month credit in our April 19 response to Mr.’s complaint. A credit of $19.25 was applied to his account on April 19, 2019. Mr.’s bill printed on March 1, 2019 for the period of April, May and June. After the credits were applied the balance due is $35.73.
We appreciate Mr.’s inquiry and greatly value his business. We look forward to providing him with trash service for years to come.
Please contact me if additional information is necessary.
Sincerely,
Carolyn M
Rumpke Waste & Recycling
Customer Service Manager
Cincinnati Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I called about them missing my trash pickup, I specifically inquired to see if I had a payment due. I was told no, but now am told I am past due.What's more, when I log in to pay, it says I owe $64.95, almost double what they are saying I owe here and in the letter I received.At this point, I'd just like to know what I actually owe, so I can make a payment and begin the search for a service that doesn't give me the run around.
Regards
May 7, 2019
Revdex.com
Attn: ***
1 E. Fourth St., Suite 600
Cincinnati, OH 45202
RE: Complaint number ***
***
***
***
Dear Ms.,
Thank you for the opportunity to address Mr.’s concerns. First and foremost, we apologize for the extended frustration Mr. has encountered, and we want to make things right moving forward.
We are very sorry the information available through our online system was not updated. We will work to correct the information available online and will mail Mr. a copy of his current statement.
For reference, the current balance on his account is $35.73 for the April, May and June service period. Currently, Mr. is not past due, and Rumpke has not imposed late fees. He has until the end of June to make payment for this service period.
We appreciate Mr.’s inquiry and greatly value his business. We look forward to ensuring a smooth billing process moving forward and to providing him with trash service for years to come
Please contact me if additional information is necessary.
Sincerely,
Carolyn M
Rumpke Waste & Recycling
Customer Service Manager
Cincinnati Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have attached a screenshot from my account. When this is updated and the balance on my account shows as $35.73, I will accept and pay.
Regards
May 9, 2019
Revdex.com
Attn: ***
1 E. Fourth St., Suite 600
Cincinnati, OH 45202
RE: Complaint number ***
***
***
***
Dear Ms.,
Thank you for the opportunity to address Mr.’s concerns. I have reviewed his comments and I will note his Rumpke account accordingly. We sincerely apologize for the inconvenience and all the back and forth. We are committed to making future correspondence with this customer a positive experience.
Please contact me if additional information is necessary.
Sincerely,
Carolyn M
Rumpke Waste & Recycling
Customer Service Manager
Cincinnati Region
They did finally send me a corrected bill so I am satisfied, and would want this complaint status to reflect otherwise.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
3-29-19
Revdex.com
15 West Fourth Street
Suite 300
Dayton, Ohio 45402
Dear Representative,
Re: Trash/Recycle Removal Service
FACTS:
1. The township I live in (Harrison) contract with the waste removal service (home owner not involved).
2. Township has contracted with Rumpke.
3. Service has deteroriated dramatically-as attached chronicles.
4. To date, no resolution/plan of action to correct.
Can you help resolve issue?
Home Owner (since Sept. *** yrs)
***
***
(no computer, tablet, smart phone, e-mail)
cc: Harrison Township Admin. Offices
Roland Wilburn, President
5945 N. Dixie Drive
Dayton, Ohio 45414
(see attached)
T April 15, 2019
Revdex.com
Attn: Ms. ***
1 E. Fourth St., Suite 600
Cincinnati, OH 45202
Complaint ID: ***
***r
***
***
Dear Ms.,
Thank you for the opportunity to address concerns presented by Ms.r. First and foremost, we apologize for the experience. We take matters like this very seriously.
We verified that Ms.r’s trash and recycling were picked up yesterday. We are working with our team to ensure collection on the scheduled service day moving forward.
We spoke directly with Ms.r and have resolved the issue. We value Ms.r’s business and appreciate her patience.
Sincerely,
Jan K
Rumpke Waste & Recycling
Customer Service Manager
Dayton Region
ell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Per phone call from customer.
I am very upset, @1:13 on 4/25 - the trash collectors came to pick up my trash. They did not use the automatic arm to pick up the trash but instead looked at the trash and put a orange note on the trash saying "No Dirt". I edged my grass and that is what was rejected. To me this is yard waste which I can throw out in the trash according to the township letter. I will leave the can out there until it has been emptied.
Regards,
***r
My trash was picked up today. Please close as resolved as long as they continue. If not, I will reopen my complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards,
***r
Rumpke never provided services at address and failed to cancel services. Its been a few years since I had rumpke and saw on my credit report an outstanding balance. When I had services they never collected my refuse. I called them to settle the issue and they have on file were I called multiple times over a month period where they never collected but they have no note were I canceled service.
Complaint ID: ***
***
***
***
Dear Ms.
Thank you for providing the opportunity for Rumpke Waste & Recycling to respond to concerns presented by Mr.
***. We take matters like this one very seriously. First and foremost, we apologize for the experience and undue
frustration.
Mr. and I spoke on Friday, March, 2019 and have agreed on a resolution that is currently in progress.
We appreciate Mr. patience and understanding, as well as the opportunity to address his concerns.
Sincerly
Isaac R
Rumpke Wast & Recycling
Region Customer Service Manager
(Original ltr attached)
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Rumpke has to be called every several weeks because our trash pick up is missed. The trash cans are placed almost out on Rt 22 so they are more than visible. We live on a main state route so its not like the drive is hidden. Although when calling to report this, every attempt is made to get a truck back out to pick up the trash, it should not be necessary for a phone call to have to be made to the manager to let them know we were missed AGAIN. Having to continually call every several weeks is getting out of hand. This has been ongoing for a couple of years now. We simply want our trash picked up as we pay every month for WITHOUT having to call to remind them. The excuses we are given are repetitive excuses that are quite frankly bogus and tiring.
Charlie from Rumpke called and stated he received this complaint. He has indicated to us if the trash is not picked up by 5:00 pm on our trash day of Friday, he himself will come pick up our trash. Although there is no service on Saturdays, he said there is a voice mail to leave a message. We have agreed upon this to see if this rectifies the situation or not. Charlie has been accommodating every time the trash is missed but I am simply tired of having to call and report it as many times as we have had to. Thank you.....
I am writing to reopen an old complaint as the services we are paying for are not being met. It gets better for several weeks then resorts back to us having to call to advise Rumpke to let them know we were missed again. In speaking to both Charlie and Jack at the Circleville location we are being given bogus excuses as to why we were missed. One time its a new driver, next time the regular driver is on vacation and most recently used is traffic behind the truck. The reason I say bogus on the traffic is because all of our neighbors all around us and up and down Rt 22 both ways have been picked up. I personally get out and travel the road to make sure we are being the ONLY missed pick up and we are. Our closest neighbor that Rumpke services is maybe 750 feet away and I find it ironic that if there is traffic behind the truck that they would avoid picking up their trash as well. In addition to this, I have waited many times behind a Rumpke truck so that the worker can empty the can. We were told that if we were missed because the driver felt there was too much traffic they would pick us up on the way back. WELL, what if there is traffic on the way back????Do we get missed again???? Thus, my opinion on the bogus excuses given to us simply because we were missed AGAIN.I have tried to resolve this issue with both Charlie G and Jack and have been more than patient over the past several years that we have had problems. Charlie has told me that if we do not get picked up by 5pm to call in and report it and they will pick up Saturday. The office closes at 4pm, I pay my bill timely every month and my day of pick up is Friday. I should not have to call in and report my trash has been missed again. That is what I am paying for monthly. My trash is placed out in plain sight, our property is wide open so why they are avoiding our pick up is beyond me. It is as if we are being singled out.At one point Charlie advised us that he was having the driver call him whenever they picked our trash up so he knew it got picked up. That is how often we have been missed. Charlie has also told us that he would come and pick up the trash himself if not picked up. This is not resolving the issue of us having to call in and report we were missed again. We should not have to call in PERIOD. We pay our bill timely and we simply want our trash picked up without any excuses as to why it has not been. It is just one excuse after another as to why we were missed and all of our neighbors have been serviced. We have rental properties and they rarely have had a problem in the past. As I am typing this our trash can is still sitting out at the road and all of our neighbors that Rumpke services has been picked up. I agreed to close this complaint last time as we were promised things would get better as we received a call from Charlie he received an email from Revdex.com. But it has gotten better for short intervals at a time then reverts back to the same thing. We simply want our trash picked up and not have to call in to complain that it has not. We also do not want any further excuses as to why it has not been picked up when we know everyone around us has been. Thank you.
Good morning. I have spoken to an Isaac R this morning who addressed himself as Regional Mgr. After a lengthy conversation with him and with much hesitation, I have agreed to give him one more chance to rectify the situation. He has indicated to me that the problem we are having will be taken care of. Although I am agreeing with much trepidation, I am hoping what he has told me"that it will take only one phone call to him" to resolve our issue will happen. Calling into management in the past has not worked and once again I should not have to call at all. Thank you for your diligent attention to this matter and hopefully, I will not need to contact the Revdex.com again about this same issue. Your efforts in resolving our problem is very much appreciated. Thank you and enjoy your day......***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Regards
Every time I set out anything other than my rumpke cans the collectors hardly take it, this goes on anytime I have more than the rumpke cans. I had some limbs out last week, less than 6’ and in a bundle along with the Christmas tree, they took just the tree, so I bagged the limbs, they took 4 bags and left 1, I had a total of 6 the max amount including my can. My complaint is they do this every week and I’m getting tired of it, I call dispatch and they send them back out and sometimes they get everything and sometimes not, like the limb issue, they came back out and took a few and left the rest. I pay for my trash to be collected, I don’t expect children to be on the truck playing games with me trash, I just want my trash to be collected and all of it.
February 15, 2019
Revdex.com
Attn: ***
1 E. Fourth St., Suite 600
Cincinnati, OH 45202
RE: Complaint number ***
***
***
Cincinnati, OH 45240
Dear Ms.
Thank you for the opportunity to address Mr.’s concerns. First and foremost, we apologize for his experience and undue frustration. We take matters like this very seriously.
According to our records Mr. resides within the city limits of ***. *** contracted with Rumpke to provide trash removal for their community. That said, Rumpke must adhere to specific guidelines when providing the trash removal service for *** residents.
The agreement states that regular trash service limits are (2) 95-gallon trash carts or (1) 95-gallon trash cart and 5 bags or (6) 35-gallon containers or (10) bags and (1) large item per week.
Mr. is utilizing (1) 95- gallon trash cart for service each week. If he stays within the limits stated above, there should be no issue with weekly trash service.
We value his business and look forward to providing his trash and recycling services for years to come. As always, please feel free to contact me for additional information.
Sincerely,
Carolyn M
Rumpke Waste & Recycling
Customer Service Manager
Cincinnati Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
My view is simply this, for the garbage men to do their job correctly. I always have to schedule a big item to be picked up if I forget to schedule it they won’t take it. Example I’m a plumber and always setting toilets out for them to take, if I don’t schedule it they won’t take it And even when I do schedule it sometimes they still own take it I have to call dispatch and have them to come back to pick it up, This is the jist of this complaint and I’d like The people to be trained correctly to do their jobs correctly
Regards
This company has provided terrible service for six months. They were supposed to pick up our dumpster last Wednesday and did not for the 4 or 5th time. I called the company and ending up speaking to Mary at ext. 7294. She said the driver told her the dumpster was emptied, which it was not. I had to order dumpster service from another company. I called Mary this morning 1/22/2019 to confirm that I needed their dumpster removed from our property. She said that she needed to speak to her supervisor and that there is a process for removal. I said I needed it removed by Wednesday at 5:00 pm January 23rd, and she said that will not happen. I have trash collected in our building ...
I closed this complaint yesterday. The company removed the dumpster and we all agreed to disagree so the matter is closed at our end.
Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Regards
A rating? A terrible customer website, consistent billing calculation problems, consistent automatic bill-pay problems, and missed trash pick-up. A rating??
I put my trash and recycle tote out the same time and they came and picked the trash but didn't come back and pick up my recycle tote. I have called three times and left a message. They never called me back although the voice mail says if we miss the trash or recycle we apologize and someone will call you back. That is not happening. I am not a happy customer. They are not showing me customer service.
November 13, 2018
Revdex.com
Attn: Ms. ***
***
Cincinnati, OH 45202
Complaint ID: ***
***
***
***
Dear Ms.,
Thank you for the opportunity to address concerns presented by Ms.. First and foremost, we apologize for the experience. We take matters like this very seriously.
We verified that Ms.’s recycling was collected on Friday, Nov. 9. We are working with our team to ensure collection on the scheduled service day moving forward.
We welcome an opportunity to speak directly with her about this issue. A Rumpke representative called and left a voice message, and we hope she calls us back to discuss. We value Ms.’s business and appreciate her patience.
Sincerely,
Jan K
Rumpke Waste & Recycling
Customer Service Manager
Dayton Region
You know at times weather plays a factor in the trash being spread on the streets on a trash day but it's too often. Also, our trash pick up is getting later and later. Next, my neighbors and I have had to replace trash cans or do not have trash cans at all due to their rough handling of the trash carts. By Rumpke employees and they have not made changes to improve. Now I have an actual Rumpke trash cart; which was given to me by them after they have destroyed my personal trash can before; which I am also grateful for. However, even with this heavy duty Rumpke trash cart, they've managed to break the box of it and break a wheel off of it. I consulted Rumpke about this several times and got no response. Then finally on my day off I get to call during working hours and they reported they can only help if i'm a paying customer. Where is the accountability?
So this is where I get confused. I (we) own my (our) home (s) and pay taxes; am I (we) not a paying customer (s)? I don't really have much reason to toss my trash can around and cause this kind of damage and if they were doing their job properly, there would not be so much evidence from myself and others of their reckless service in our community. So I am asking for more responsible service in our communities by the workers in the field and in office. I want Rumpke to take accountability, they don't respond to every voice mail or email within "72 hours" and they don't acknowledge the customers who pay taxes to give them jobs in our communities as "paying customers". I would also like a repair or replacement for my personal trash can that was damage due to their company's inconsiderate service.
November 5, 2018
Revdex.com
Attn: Ms. *** 1 E. Fourth St., Suite 600
Cincinnati, OH 45202
Complaint ID: ***
***
Dear Ms.,
Thank you for providing the opportunity for Rumpke to respond to concerns presented by Ms.. We take
matters like this very seriously. First and foremost, we apologize for the experience and undue frustration.
A Rumpke manager spoke with Ms. on Friday, November 2, 2018 and coordinated a visit on Monday,
November 5, 2018 to replace the damaged container. Ms. indicated to the manager that this was a
satisfactory resolution to her concern.
We appreciate Ms.’ patience and understanding.
Sincerely,
Isaac R
Rumpke Waste & Recycling
Region
Customer Service Manager
, Ext.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Rumpke is awful. They have not picked up my trash (and sometimes my neighbors trans) for 3 weeks. I have to call them every week and then they tell me no one is in the area. I have cancelled the service, but I did not get what I paid for. They seem to be running a fraudulent business. Waste Management costs more where I am, but they were worth every penny. I would give 0 stars if I could.
I own this $80 +tax garbage can I personally bought at *** https://www.***/p/Toter-64-Gal-Greenstone-Trash-Can-with-Wheels-and-Attached-Lid...⇄ />
It is similar to the Rumpke cans in that it is green on the sides but mine is black on top, does NOT say Rumpke anywhere on it and had spray paint on the lid.
I had it marked for recycling and was using it for recyclables picked up by Rumpke
I forgot to pay my bill and in September Rumpke picked up the can I had bought and paid for from ***
I called them on 10/9/18 and the rep admitted they had picked up the a can from my residence.
I never had a Rumpke recycling cart and mine was missing. The rep admitted they most likely took my can by accident and would get it back to me. She said she would contact the person in charge of picking those up and she would call with a solution no later than 10/11/18.
I never heard from the rep so I called again today, 10/18/18. The rep again admitted they had picked up a can they thought was theirs because consumers are not allowed to use personally owned cans for recyclables. No where in their advertising or the literature they send out is that stated. They allow consumers to use other cans for trash so this is confusing that they have an undeclared exception to their service.
The 2nd rep also said I would hear back from her with a solution but I have little faith in this as this has been going on for weeks.
October 23, 2018
Revdex.com
Attn: Ms. ***
1 E. Fourth Street, Suite 600
Cincinnati, OH 45202
RE: Complaint number ***
***
***
***
Dear Ms.,
Thank you for the opportunity to address concerns presented by Mr.. First and foremost, we apologize for the experience and undue frustration. We take matters like this very seriously.
I contacted Mr. directly by phone, and we reached a resolution to this situation. I appreciated his willingness to work with us to find a mutually beneficial outcome.
We value his business and look forward to providing his trash and recycling services for years to come. As always, please feel free to contact me for additional information.
Sincerely,
Carolyn M
Rumpke Waste & Recycling
Customer Service Manager
Cincinnati Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The represantive was evasive and refused to answer many of my questions directly. In the end we agreed to continue service but the original issue was not resolved. The rep stated she would not resolve it to my satisfaction and so I would like my complaint to be recorded as not resolved.
Regards
Rumpke's service is lousy. They leave a mess that they've created. What's the point of making a Revdex.com complaint when an A+ rating is shown for this company that has hundreds of complaints against it already. Revdex.com rating system is broken.
0 stars if possible. Started out great with a commercial service dumpster, then changed drivers and just problem after problem. Too wet in driveway, he couldn't get down the drive, etc. Finally picked up after 3 weeks of waiting. Just to have it happen again. Customer service was all nice and phone and then never followed thru with any of their promises. Cancelled and was told I was paid up and could switch to residential (thinking less problems). Received a bill, called and was told I had not paid my last bill. So I paid. Received another bill for a finance charge, called and said that I didn't feel it was my responsibility since I had been misinformed. Told not to worry, they would remove it. Just found my credit card has been charged the finance charge. Needless to say, I have now made certain my card info has been removed and my residential has only been paid by check. Would never put another card on file with this company. They seem to lie with ease. Will tell you anything on the phone to keep your business and then just do as they please in reality. Have finally found an alternative source that I am taking my business to in the future. Proceed with caution with this company and if you have a good driver, hope he stays.
Rumpke was the waste disposal service for a house owned by me and occupied by my nephew. I cancelled the service due to poor service but prior to the cancellation date I requested pickup of a mattress which incurred an additional charge of $15. The mattress was wrapped in compliance with what I understood from instructions by a Rumpke employee and placed on the curb. It was not removed on the date given to me by Rumpke. At some point my nephew was home on pick-up day and he asked them to take the mattress. Following a few unpleasant words between the Rumpke employees and my nephew, the employees said they could not take it because it was too heavy. My nephew said he would help them load it and while he went to put on shoes/shirt, they just left. So they did not remove the mattress and I had to pay someone else to come haul it off, Therefore, I do not feel I am responsible to pay for a service that I did not receive.
September 14, 2018***Revdex.com1 E. 4th Ste. 600Cincinnati, OH 45202RE: Complaint number ***Dear Ms.,Thank you for the opportunity to address Ms.’s concern. First and foremost, we apologize for the experience and undue frustration. We take matters like this seriously.A Rumpke representative contacted Ms. on September 13, 2018 to resolve the issue. The charge has been removed from the account, and the collection agency has been notified of the correction.If you need additional information, please contact me directly at .Thank you for the opportunity to address this concern.Sincerely,Deborah ARumpke Waste & Recycling Customer Service ManagerBluegrass Region
Rumpke did not pick up my garbage on 8/29/18. I notified them and they said they would have someone come get it, nothing happened, I notified them again and they said the truck driver didn’t see my trash out, but it was. They told me to stop contacting them (customer service) regarding the issue because they notified the supervisor, so they couldn’t do anything in regards to the issue and I would have to speak to the supervisor who has 72 hours to get back to me. It has been over 72 hours and supervisor has not called me back. I also left a voicemail for the supervisor.
September 11, 2018
Revdex.com
Attn: Ms. ***
1 E. Fourth Street, Suite 600
Cincinnati, OH 45202
Complaint ID: ***
***
***
***
Dear Ms.,
Thank you for providing the opportunity for Rumpke to respond to concerns presented by Mr.. We take matters like this very seriously. First and foremost, we apologize for the experience and undue frustration.
I spoke with Mr. on Sept. 11, 2018, and we reached a resolution to the issues.
We appreciate his continued business and look forward to continuing as his service provider.
Sincerely,
Isaac R
Rumpke Waste & Recycling
Region Customer Service Manager
, Ext.
My neighbors and myself have an incredibly long, ongoing issue with Rumpke Waste in regards to our trash removal. We were forced into having service with them in January of 2018 citing we HAD to have a trash removal service and they signed us up for an account without our permission. Since then, our bill has always been paid, as have our neighbors', so there should be no issue with trash removal. However, Rumpke has missed our road multiple times resulting in my neighbors and myself calling to ask for a pick up that happens much later than promised.
Currently, Rumpke has not removed any trash from *** Road, *** in almost 2 WEEKS. They have been politely notified several times. We have been promised multiple times that a pick up will happen THE DAY OF THE COMPLAINT. No supervisor is ever available when asked to speak with one. Our road is full of overflowing trash cans currently. Our last pick up was the evening of Monday, August 27, 2018. Considering how much trash has been sitting in the current heat wave we've been through, this poses a health hazard for many of us.
My neighbors and I began calling on Wednesday, September 5, 2018. Calls continued to today, September 7, 2018 and each time promises were made for a same day pick up.
September 11, 2018
Revdex.com
Attn: Ms. ***
1 E. Fourth Street, Suite 600
Cincinnati, OH 45202
Complaint ID: ***
Dear Ms.,
Thank you for providing the opportunity for Rumpke to respond to concerns presented by Ms.. We take
matters like this seriously. First and foremost, we apologize for the experience and undue frustration.
A Rumpke manager has attempted to contact Ms. to review her concerns and identify a resolution. We have
been unsuccessful in reaching her by phone.
We double-checked her address on the morning of September 11, 2018, and it appeared that all services had been
performed as scheduled on Monday, September 10.
We recognize the frustration a missed collection can cause, and we are taking steps to ensure that this has been
corrected moving forward.
I welcome an opportunity to speak with Ms. directly to discuss these issue, along with refund
considerations. We value her business.
Sincerely,
Isaac R
Rumpke Waste & Recycling
Region Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I spoke with Isaac, and he was very forthcoming about the issues that have occurred with my trash pick up and was eager to meet me halfway to ensure that our trash is picked up on a correct schedule. I appreciate him reaching out to me and I feel that this matter is now resolved.
Regards
The trash guys have thrown away multiple of my personal trash cans. They claim they only threw 2 away and I had 5 and now all of them are gone. I watched them throw them away but I was inside and not able to stop them in time. They did this over the course of 3 weeks I have called their supervisor claims his people only threw 2 away when it was more than 2. I have pictures of all my cans at the road but 1 (was being used in garage that day) they was 3 cans with wheels and rollers and 2 standard cans. They offered to only replace 1 can after I supply the proof of purchase.
So they admit to tossing 2 they tossed 5 I called after they tossed them they never called back I called back a week later and they finally told me they wasnt going to do anything till I decided I wanted to talk to a manager now they are saying they will replace 1 of 5. Their supervisor or employee is lying and saying they only threw two away and I got photos of my cans... I want my cans back that they stole/destroyed
I feel like they threw them away in anger because I put very excessive trash at the curb 2 weeks In a row (which I payed for) just not right.
Per phone call:
Please close my complaint as resolved as of today.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
August 23, 2018
Revdex.com
Attn: Ms. ***
1 E. Fourth Street, Suite 600
Cincinnati, OH 45202
RE: Complaint number ***
***
***
***
Dear Ms.,
Thank you for the opportunity to address Mr. Isaac’s issue. First and foremost, we apologize for the experience and undue frustration. We take matters like this very seriously.
Our office has been in contact with Mr. Isaac several times since this was first reported on August 13, 2018. We have come to a mutually agreeable conclusion. Thank you.
Sincerely,
Carolyn M
Customer Service Manager
Cincinnati Region
Rumpke Waste & Recycling
We are supposed to get our trash collected on a weekly basis. It is a rare occurrence that it happens twice in a row. The driver consistently has issues why the garbage will not be picked up. Last week was the final straw. A photo showing why he "could not pick up the trash" was sent to us saying he could not complete his task. The truck wasn't within 50' of where our dumpster was placed. We have been very accommodating with Rumpke in the past by shifting the dumpster around and moving it to meet their needs but it is getting ridiculous. This would not be that big of a deal except we literally have garbage laying around our parking lot because we cannot seem to get caught up on it. Our landlord is even threatening to charge us clean up on the property. On top of all this we have been getting charged as well. When I spoke to my customer service manager, Mary S, she was completely unhelpful and would do nothing except tell me there was nothing she could do until our next pick up date.
August 1, 2018
***
Revdex.com
Ref: ID # ***
***
*** Warehouse
Ms.,
Thank you for the opportunity to address Mr.’ issue. First and foremost, we apologize for the experience and undue frustration. We take matters like this very seriously.
We have reviewed the concerns presented by Mr.. A Rumpke manager visited the location and spoke with on-site manager (Mark). We reviewed the concern and presented several options for Mark to review with Mr. We are awaiting a response from the customer, and hopefully we will resolve the issue moving forward.
We appreciate the time they took to bring these items to our attention.
Thank You,
Rumpke Waste & Recycling
Isaac R
Region Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Mark stopped by one day and dropped off his card to our store salesman and offered a couple of weak options and then said he would stop back when either Ted or Teddy were in. To my knowledge, he never came by again.
Regards,
*** D
August 14, 2018Revdex.comAttn: Ms. ***1 E. Fourth Street, Suite 600Cincinnati, OH 45202Complaint ID: *** A D ***
***
***Dear Ms.,Thank you for providing another opportunity for Rumpke to respond to concerns presented by Mr. We take matters like this very seriously, and we want work with him to reach a resolution.Rumpke’s agreement for trash service at *** involves collection from an 8-yard front load style dumpster at a frequency of one time per week. According to our records, we were unable to perform service at this location on four occasions because the dumpster was blocked (April 18, 2018; May 16, 2018; June 20, 2018; and July 18, 2018). As referenced in Mr. D’ complaint, a pickup truck was parked across from the dumpster on July 18, and it prevented our truck – which measures nearly 40 feet in length – from safely maneuvering in the parking lot to service the container.We have reviewed this situation extensively with our team. Unfortunately, we are unable to adjust the time of collection for this customer, as that would require changing the entire route of more than 60 stops. However, we would like to offer the following alternatives as possible resolutions:Rumpke will exchange the current 8-yard dumpster with a 4-yard dumpster on casters, and service the container two times per week. This offers the same weekly capacity, and our driver would be able to move the container at the time of service if needed. Rumpke will work with the customer to select a different location for the dumpster that is less likely to be blocked.Rumpke will collaborate with the customer to identify ways to communicate with frequent visitors of the site who may be blocking the container.We welcome a chance to speak with Mr. D about this matter. A Rumpke sales manager will attempt to contact him directly. We value his business and want to achieve a mutually beneficial resolution. Sincerely,Isaac RRumpke Waste & RecyclingRegion Customer Service Man***
***
Please see original attached.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I want Mark, the area "manager," to come by our store and outline the possibilities for us to better choose rather than have some emails through the Revdex.com that are worthless because it is a lot of talk about how something will get done but absolutely no follow through on their part. No phone call, no second visit, nothing. I just had someone named Mark randomly stop by with no appointment. I have now resolved to have my employees drop the dumspter halfway blocking access to the parking lot because that seems to be the only way collection seems to get done. If they want to give me half off my payment for a month I will be happy to consider this resolved, though because the only reason garbage was not collected was sheer laziness on their driver's part.
Regards,
*** D
August 29, 2018Revdex.comAttn: Ms. ***1 E. Fourth Street, Suite 600Cincinnati, OH 45202Complaint ID: *** A D ***
***Dear Ms.,Thank you for providing another opportunity for Rumpke to respond to concerns presented by Mr. We take matters like this very seriously, and we want work with him to reach a resolution.Rumpke’s Assistant Sales Manager Ron S visited the location on August 16, 2018 and met with the office manager (Brittany). They discussed why service was unable to be performed when the container is blocked, and they reviewed our proposed suggestions. We felt confident that after speaking with Brittany we would have a workable resolution that would benefit Mr. D and his operations moving forward.We welcome an opportunity to meet directly with Mr. We value his business and want to work with him to resolve the issue. Sincerely,Isaac RRumpke Waste & RecyclingRegion Customer Service Manager***
(Original response attached)
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is not satisfactory to me but I am tired of dealing with it. Apparently he stopped by yet again without an appointment. I guess I just have to lower my standards of acceptable service.
Regards