Rumpke Waste & Recycling

It has been an ongoing issue with this company about not receiving invoices or they do not place phone calls. I received a letter a week and a half ago about a bill being past due which I never received an initial bill for. The following day I have a door hanger stating that they were there to pick up our trash cans. I work during the day so calling them during regular business hours can be an issue. I always use the online payment system which the recently introduced a new one. Nothing has been ported over you have to create a completely new account. There is a spot to make a one time payment so I paid my past due balance. Five days later they pick up my trash can. I try calling and they are closed and then two days later I receive another door hanger that they are going to pick up my recycling bin. I finally am able to get ahold of someone and am told that I have to pay the next three months in advance even though I am showing a zero balance on my account and that I have to pay a $2.95 convenience fee because at this point I can’t make a payment online that would be free because I have a ZERO dollar balance. Then I am told that I will have to pay an additional $20 to have my can delivered back to me. Nothing when I signed up for service stated this and I explained that I paid my entire bill with nothing left due and they picked up the trash cans. Now I have finally received a bill in my email and it shows I owe an additional $37?!

No service at all in June - yet truck thru several times -
bill paid for April-May-June - check *** $76.85.
New delivery date June 4 2018 - changed from Wednesday to Friday.
No service complete month of June

trash service is covered by condo association but they do not provide recycling. I personally called and paid for recycling Feb 28. Bin was received the following week. Early weeks, no recycling was picked up and I brought it back to the garage to try again the following week. Maybe around the beginning of April, they started picking up, and even did so without my having to call or several weeks in a row!! Then May came and they started missing again. By the time we got to June, enough was enough and I started calling. Even with repeated calls, and supposed reminders from customer service before and after the run, the recycling driver got later and later or didn't come at all. They tell me to leave the bin out for add'l 24-48 hours for the truck to return. That would cover Sat/Sun. So when it doesn't happen and I call again on Monday, 'no, they meant business hours.' Rounds later and I finally ask to cancel service. They will issue a refund 'immediately after confirming the pickup of the bin, in 12-14 business days.' Pickups in my area on Mondays. Was not picked up. Called and was told again to leave it out so they could pick up the next day, and the rep would call at 9am Tues to confirm. No pickup, no call. I called and this time was told the rep never should have told me that! They said they would then have the regular driver pickup during rounds Thursday. Bin was not picked up. Left voice message and facebook comments Thursday. No response. Same on Friday, and still no response. As far as I can tell at this point, they took my money, but have no intention of either providing the service or the refund.

On Tuesday June 26 2018 Rumpke picked up our trash from our home location during the evening. The next morning we found that Rumpke had broken the plastic molding that holds the wheel axle off the bottom of our purchased Rumpke garbage can, totaly breaking off the left wheel from the axle. Either Rumpke ran over our trash container or they slammed the trash can down so hard that it broke the axle, wheels and plastic bottom. We purchased this trash container from this company and have used them for over 40 years. We called Rumpke this week but got the standard run around from their phone person. We have pictures of the damage Rumpke did to our property since we bought and now own this trash container.

Very disappointed in Rumpke Trash Company!! My trash wasn't picked up and when I called them they said it was because my trash was in a "City of ***" tote (city name was not showing on tote). The can was here when I moved here and they've been picking it up since I moved here in Feb. The rep said they had left notices on my trash can several times informing me that it was in an improper tote. That is a big lie!! So instead of informing me, they just refused to pick it up and also refused to credit my account even though I had no idea that there was a problem!! If they had truly informed me, I would have replaced it with a different trash can. Bad business practices. Guess I'll be searching for another trash company. I'm canceling my service with them today!!

After our our trash was not picked up this week, I contacted Rumpke to find out why. They informed me that our service had been canceled due to non payment. Since our account is set up on autopay, I inquired on how this was possible. The customer service rep told me that they had switched management companies for their billing, and our information apparently never transfered. They said they sent us an email informing us of both the switch and our deliquency. My wife and I searched our inboxes and spam folders, and no Rumke generated emails were found. I inquired and confirmed that they have the correct email and phone numbers on file. We immediately paid our bill, and asked them to send somebody to pick up our trash (we were stuck in the hopspital and could not remove the garbage from our yard) as it was their mess up, but they refused as this is not their policy. They also charged us a service charge for making a phone payment, and told us it is not possible to waive this fee. The representative that took payment said she sent a confirmation email to both of us, but neither of us have recieved this email. We now have spots in the yard from trash containers sitting for multiple days, and will have to pay a lawn care company to make repairs. We also have recieved complaints from fellow residents for garbage sitting at roadside. In my opinion, this is not the actions of an honest and reputable business.

Rumpke Waste has missed picking up my trash/Waste 3 times since taking over for Southern Ohio Disposal (i.e. they have picked up trash only 2 time in the past month) even though I have placed repeated calls asking them to pick up the trash. Though their customer service representatives are courteous, they seem to be unable to provide the service that has been paid for.

Have contacted this company about trash removal for the past four weeks with trash still not removed. Every day is a different story and a different promise. This company bought Southern Ohio Disposal and has not fulfilled their obligations of trash removal since May 4 even though the service was pre-paid. We are not in violation with the City of *** for excessive trash piled up along a city street.

4 weeks and no trash pickup. I call they say they are coming and don't. I call daily and get the same thing. "We are contacting dispatch to have them come back and pick you up." Done with this trash.

My husband and I have called multiple times we even spoke to a manager and they still won’t resolve the problem. They have not picked up our trash since May 3rd, 2018 and they sent me a bill for the month of May but they only came one week. They keep saying they are coming and every week the driver drives past my dumpster and does not take any of the garbage. I just want them to be honest about the month they did not get our trash and start picking up our trash. I’ve called and left messages with customer service giving them every phone number I have and they won’t call me back.

I have had nothing but disappointment with Rumpke's service. For six weeks, I have had to call to ask them to come get my yard waste. I have confirmed multiple times the scheduled day they are supposed to arrive, have confirmed multiple times that my account is up to date, they have my correct address, and my bill has been paid, and I have confirmed multiple times that yard waste pick up is a part of my service. Yet every week, they do not come to get it. I can't get a supervisor on the phone, the customer service folks always say that there is no supervisor is available, and that I will receive a call within 24-hours, which has yet to happen. I am not sure what else to do. I will give them one more chance before I submit a formal complaint.

I was previously a customer of Southern Ohio Disposal Trash Service when Southern Disposal abruptly sold their business to Rumpke Trash Service who was suppose to take over our route. I then receive a letter a week later in the mail from Southern Ohio Disposal stating that Rumpke would not be taking over the route n I would need to find a new trash service. My complaint is that I had paid Southern Ohio Disposal 3 months in advance which is a total of 60.00. I received 1 month service after that but am due a refund for the remaining 2 months a total of 40.00. I called the number to Southern Ohio Disposal but it automatically calls into Rumpke who states they have no paperwork from Southern Ohio about my account and since Rumpke is not going to provide trash service in my area they are unable to refund my 40.00 and told me I would need to contact Southern Ohio. I informed Rumpke that when I call Southern Ohio it automatically rings into them. Southern Ohio states in their last notification to me that they had sold all assets to Rumpke so I feel Rumpke should stand up and pay back peoples refunds due them. Thank you for your time in this matter.

Rumpke bought out southern Ohio disposal (SOD).SOD transferred any payments they had received to rumpke. We received a letter signed by Andrew Rumpke stating “seamless transition with uninterruped service for all of our customers”. Daily calls to rumpke was meet with lies of your trash will be picked up today to rude we will just cancel your service. It has now been 16 days and no service. Trash is piling up and smelling horrific. Rumpke trucks drive by our homes daily, sometimes 2 to 3 times a day and never picks up any trash. Request to speak to management is denied.

I highly do not recommend Rumpke. We have had Rumpke service for 3 1/2 months for garbage and recycling. Our recycling is supposed to be picked up every two weeks on Monday but it has only been picked up once on time and the rest have been 5-10 days late. We have had to call every day every single week to get them to come pick up the recycling which is very frustrating and terrible service since we are paying for this service. Their garbage collection has been fine.

On several occasions we don't get our trash picked up. We pay our bill on time. This is becoming a habit. We are being charged for a service we are not always getting an they say they will comp our bill but never do. And continue to repeat this multiple times a year. This is not an isolated incident. It's becoming habitual. I have complained Every time an I do have the emails to prove it.. The constant lies about picking up our trash and not doing it. Is getting old. And why do they charge a gas sur charge when they are not even using gas because they are not picking up trash. I want answers not lies or attitude.

On 4/6/18, 4/13/18, 4/27/18 my trash was missed from pickup. This repeated oversight is upsetting. I've called in on numerous times and have been reassured that the problem has been resolved and will not reoccur... Though, somehow, this turns out to be untrue. I've spoken with Lynn, Joia, Stephanie, Laura/Laurie, and Joetta regarding this concern. I've received insincere apologies and a crappy $5 credit to my account for the trouble. On 4/13/18, I heard Stephanie speaking in an unprofessional manner about me to her co-workers when she was unaware that our call had not yet been disconnected, when I called back in to complain of this, Joia answered the phone, placed me on hold, then hung up on me as though she didn't want to be part of tattling on her co-worker. Stephanie picked up when I called back and when I asked to speak to her superior regarding the comments I heard her say about me, she denied the comments and claimed her superior was unavailable. Moments later, Stephanie called back, pretending to be her own manager though I recognized her deep, smoker's voice and knew that she was not who she called and identified herself to be. She denied it if course and promised to have someone contact me. That person never did, so I called back in later in the afternoon and spoke with Laurie(?) who claimed that she'd look into my complaints and would contact me with her findings. Of course she never got back with me. According to Joetta on 4/27 around 2pm, she was having a driver come back out today to pick up the missed trash, but as of 730pm 4/27/18, my trash is still at the curb, which is an embarrassing shame, especially since I have a corner lot on a busy street in our subdivision. When my trash was missed on FRIDAY 4/6, it sat on the curb until TUESDAY 4/10 before anyone came back out to get it!! The service with rumpke is awful, both from the drivers who are supposed to be picking my trash as well as the office staff who I've spoken with in trying to resolve my continuous service issue. I am greatly disappointed and angered that since my trash pickup day is on Fridays, I'm stuck once again for the ENTIRE weekend no trash service and most likely won't have this picked up until not Monday, but TUESDAY of next week as usual when they do this...

I get told I'm on a Wednesday pick up when they pick up trash on monday.they destroyed my trash cans which they don't have to do anything about, so I purchased a new trash can that they picked up the first week I set it out.last week they tagged it saying it's to big to be picked which it is smaller than the other trash car I set out and I'm told I'm bag only pick up.

I've only had service with Rumpke for 10 months and have had nothing but terrible service since day 1. They continually miss services and then refuse to pick up trash for days at a time. I've had no less than 6 missed collection appointments and have heard literally every excuse possible ranging from boldly being called a liar about not having it at the curb on time all the way to the route driver had my address mysteriously changed to court and not street causing them to skip it. WORST SERVICES POSSIBLE!

We put our trash at the curb on Tuesday evening as usual. Rumpke did not take the trash, although they took the recycling. When I called on Wednesday, Thursday and Friday, we were told that they would not come back out until next Wednesday, stating that our trash was not at the curb when they came back out on Thursday. They took a photo to “prove” that our trash can was not out, but the photo cuts off the part of the yard where the trash can was placed. Our trash was left at curb all week. And we have a photo showing where the trash can was. We don’t appreciate being called liars. We just wanted our trash picked up.

Our business has contracted with Rumpke since we opened for business in 2005. We have had no complaints until today. As a business, we generate some skid & wood scrap materials as do all businesses that receive goods on pallets. Breaking up the skids and putting them in the dumpster had never been an issue in the past 13 years, but today the pick up was refused due to new Rumpke safety policies. Our driver go out of his vehicle took a picture of the trash through the side window and left without saying why. After calling Rumpke, to find out what happened they said they had a new safety policy to protect the drivers & equipment in place so they are no longer accepting solid wood materials. My thoughts on this are that's fantastic! As a business manager, I'm all for making the job safer for everyone involved. The problem I have is that our contract with Rumpke does not specify "no solid wood materials" and Rumpke never took the time to inform their customers of the change in policy, before refusing the pick up. Now, as a result, I have to make sure my employees are not put in harms way by having to dig the materials out of the dumpster that Rumpke failed to inform us about.